Life & Career Skills Preparation Bundle (1,100+ Courses, 12 yrs. to Adult)
Features & Benefits to the Homeschooling
Instructor (User) & Student (Learner)
Knowledge Transfer & Retention System™ Software (Complimentary Access)
- Award winning
- Easy to access and utilize
- Auto-scheduling and reminders
- Custom course curriculum and Knowledge Retention System™ builder
- Customizable libraries and learning groups
- Customizable assessment reporting system
- Auto assessment reporting to instructor and learner
- 24/7/365 access through any internet search engine
- Holds student self-accountable
- Instructor can build courses geared to the individual needs of each student
- Automatic grading feature saves instructor time
- An instructor can easily assign due dates
- Student can easily see when assignments are due or overdue
- Instructor can set values and parameters for passing grades on quizzes
- Student can self-enroll in courses of interest
- Saves instructor time by having all students and assignments in one place
- Provides a format to foster healthy learning competition
- Enables instructor creativity through customized questions and answers on assessments and quizzes
- Instructors can incorporate family values into their learning curriculum
Life & Career
Preparation Courses
- Pulse Learning™ courses for the new generation of learner
- Award-winning courses – 5 years consecutively
- Delivery methods prescribed by major universities for best online learning format
- Printable and downloadable course materials
- Knowledge Fortification System™ to reinforce knowledge learned over time
- Languages available…English, French, Chinese Simplified, Spanish, German, Portuguese, Canadian French, Thai
- Courses updated every 4 months throughout the year
- Courses in compliance with the latest state and other regulatory bodies
- Effectively fills vital gaps in core curriculum
- Provides effective communication and conflict resolution tools, which can strengthen relationships
- Fosters love of learning and growth mindset
- Improves student’s time management skills
- Gives student competitive edge when entering corporate or trade career world
- Gives student the social and leadership skills for which future employers are seeking
- Students can view videos together, and use discussion questions to solidify concepts
- Provides future entrepreneurs tools to build a successful business
- Increases student confidence with social communications
- Enhances problem solving skills
- Correlates with Lominger Competencies to guide students through corporate world expectations
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| Course MacroTopic | Course Title | Course Length | Course Detailed Description | Printable Course Material (Y/N) Studies routinely show that within one hour of completing a course, learners will have forgotten close to 50 percent of the information shown. Fast forward a week later and the learner will have forgotten over 90 percent of the information. You need an easy way to reinforce the training, and that’s why we created our Knowledge Transfer & Retention System™. | Retention Assessments (Y/N)The Retention Assessment is a series of questions following a course. These questions relate to the video that the learner watched to evaluate what they retained and to enhance the learning experience. All of our courses come with downloadable student materials, this helps give the learner and trainee an understanding of the course that was taken and the learning outcomes that can now be applied. The documents include a course summary, outline of key learning points, and application questions the learner can discuss with their trainee or contemplate on their own. | Knowledge Fortification (Y/N)Studies routinely show that within one hour of completing a course, learners will have forgotten close to 50 percent of the information shown. Fast forward a week later and the learner will have forgotten over 90 percent of the information. You need an easy way to reinforce the training, and that’s why we created our Knowledge Transfer & Retention System™. How Knowledge Fortification works:
| Course Series | Course Bundle | Course # | Language & Culture Captions(EN-English, ES-Espanola, ZH-Chinese, DE-German, FR-French, CF-Canadian French, PT-Portuguese, TH-Thai) |
|---|---|---|---|---|---|---|---|---|---|---|
| Administrative Excellence | Acting as Gatekeeper | 5:23 | You are the gatekeeper to your business. You decide who enters and who doesn’t. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we’ll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper. | Y | Y | Y | Business Skills | BS0001 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Ancitipating Needs | 3:40 | As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we’ll show you some helpful ways to know what those around you need before they ask. We’ll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication. | Y | Y | Y | Business Skills | BS0002 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Be the Point Person | 4:39 | A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant, you take care of details, absorb a variety of information, and may even serve as a gatekeeper to decision makers in your organization. You’re the perfect point person. In this course, we’ll talk about what that role means to you and how to do it well. | Y | Y | Y | Business Skills | BS0003 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Detail-Oriented Skills Development | 4:14 | Would you consider yourself a detail-oriented person? Or far from it? Most of us sit somewhere in between, but not to worry. This is a skill that can be easily developed. That’s what this course is all about. We’ll go over ways to become more detail-oriented and discuss things like making lists, dealing with distractions, and providing quality over quantity. With these skills, you’ll be able to perform higher quality tasks by adding more care, thought, and detail into what you do. | Y | Y | Y | Business Skills | BS0004 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Front Desk Safety | 6:12 | Unfortunately, no workplace is immune to safety and security risks. If you’re an administrative assistant, you may be at the company’s “front desk,” making you the first line of defense. Yes, this scenario can be really scary to think about, but thankfully, these instances are rare. At any rate, it’s best to be prepared so that’s what this course is all about. We’ll discuss different types of threats, your role as the gatekeeper, and staying aware of your surroundings. We’ll also go over what to do if someone in your workplace becomes violent and what to do in emergency situations. | Y | Y | Y | Business Skills | BS0005 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Making Travel Arrangements | 8:47 | Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe, stress-free, pleasant experience for your traveler, so that’s what this course is all about. We’ll go over the four categories of making travel arrangements: gathering personal information, doing travel research, getting confirmation and booking, and preparation. This course will help put your mind at ease when it comes to the stress and worry of making travel plans for others. | Y | Y | Y | Business Skills | BS0006 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Organization: Calendars | 4:51 | As an administrative professional, you’re balancing multiple responsibilities and maybe even others’ calendars, but getting control of your calendar is an essential element of your own time management. In this course, we’ll discuss different scheduling methods, planning your work week by your energy level, time blocking, building unstructured time in, using the right tools, and much more. Skilled calendar management is key to productivity and allows you to own your time within the workspace so you can clear the clutter and focus on the tasks at hand. | Y | Y | Y | Organization | Business Skills | BS0007 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Administrative Excellence | Organization: Filing Systems | 5:12 | When your boss asks you for a document from three years ago, how long does it take you to find it? Do you know exactly where to look? How is it categorized? Or is it a frenzied mess of frantic searching and emails to colleagues trying to track it down? Let us help you. In this course, we’ll take some time to help YOU save time by strategically organizing all of your files once and for all. We’ll go over organizing paper and digital files, using digital filters, developing naming conventions, creating digital shortcuts, and archiving documents. | Y | Y | Y | Organization | Business Skills | BS0008 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Administrative Excellence | Organization: Taking Inventory | 4:46 | As an administrative professional, you are likely the point person for organizing, ordering, stocking, and storing office inventory. It’s a difficult task to keep shared supplies and where they’re stored tidy. Creating an efficient system to stock and store them requires thought and skill as well. In this course, we’ll help you transition your stockroom or supply room from a chaotic black hole into an organized space that allows for ease of use. It will help coworkers find specific supplies quickly, but mostly it will help you- the organizer. | Y | Y | Y | Organization | Business Skills | BS0009 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Administrative Excellence | Organization: Voicemails | 5:43 | Phone calls may seem outdated, especially compared to the speed and convenience of digital communication. However, they're still an important part of doing business. Often times, picking up the phone and calling someone can be more efficient and lead to a better outcome. In this course, we’ll talk about how to leave and receive voicemails so that you can stay organized, leave a good impression, and invite a positive response. | Y | Y | Y | Organization | Business Skills | BS0010 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Administrative Excellence | Organzation: Emails | 5:35 | Email is a great way to communicate in the workplace. It’s fast, free, and reliable. It allows for more efficient, productive conversations among colleagues, customers, and business associates. But because of its immediacy, email can also be a huge source of workplace stress. It can be a huge distraction and time-waster. So in this course, we’ll discus how to organize your inbox so you can destress and focus on your most important tasks. | Y | Y | Y | Business Skills | BS0011 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Planning and Coordinating Events | 7:02 | Holiday parties, departmental conferences, company-wide meetings, and teambuilding events. All of these things require careful planning and coordination, and if these responsibilities fall on you, then you’ll want to check out this course. We’ll talk about the difference between event coordinating and planning. We’ll go over what you need to know before planning your event, including how and when to assemble a planning committee. We’ll also discuss budgets, entertainment, menus, photos, technology, themes, invitations, and more. | Y | Y | Y | Business Skills | BS0012 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Preparing a Room for a Meeting | 7:26 | You may not put a lot of thought and time into preparing rooms for meetings, but doing so can help create more productive and effective meetings. There are different meeting styles and formats that need to be considered. You may need to organize guest lists, catering, meeting spaces, necessary materials, and technology. It can be an overwhelming task, so this course is designed to help you focus on what’s important, get organized, and plan a successful meeting. | Y | Y | Y | Business Skills | BS0013 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Prioritization Techniques | 5:24 | Time management is a must-have skill for many employees. You have your assigned tasks, and you have to get them done on time. Sometimes that’s easier said than done when you’re overloaded with responsibilities. So in this course, we’ll take it one step further and discuss the importance of prioritizing your tasks. We’ll go over five things to consider when determining a task’s importance within your personal timeline. We’ll discuss setting deadlines, staying organized, dealing with distractions, and multitasking. | Y | Y | Y | Business Skills | BS0014 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Relationship-Building with Colleagues | 3:07 | You spend a lot of time with your coworkers. For many, developing interpersonal connections with these people is an essential part of workplace satisfaction. We’re not saying everyone needs to be the best of friends, but building trust and rapport with your coworkers is important. It helps foster creativity, collaboration, and overall contentment. In this course, we will discuss how to build healthy relationships with your colleagues through effective communication, being respectful, socializing, and more. | Y | Y | Y | Business Skills | BS0015 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Relationship-Building with Your Supervisor | 6:05 | Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don’t get along with your boss, or you don’t connect, or there isn’t mutual respect for one another, you’re likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That’s what this course is designed to help you with. We’ll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship. | Y | Y | Y | Business Skills | BS0016 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Routing a Problem | 3:37 | Nobody likes dealing with problems. They can be difficult, may cause us to face conflict, and oftentimes, they can’t even be solved. Whether it’s personally or professionally, problems can arise anytime, anywhere. In this program, we discuss a different way to take on problems head on. Rather than immediately trying to solve the problem, we want to talk about routing a problem. Here, we’ll go over seven steps to effective problem-solving and how to put these methods into practice regularly. These tips will help you avoid racing toward a potentially bad solution. | Y | Y | Y | Business Skills | BS0017 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Administrative Excellence | Time Management | 6:58 | As an administrative assistant, how many times a day do you get interrupted? An unannounced visitor arrives, your boss needs you to run an errand, the phone rings twice, the copier is out of ink, and the conference room needs to be stocked before the morning meeting. Sound familiar? Your role is vital to the office, but to be truly effective, time management is critical. This course takes a look at ways to get organized, manage your workload, eliminate interruptions, and create a healthy, productive balance at work. | Y | Y | Y | Business Skills | BS0018 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Advanced Selling Skills | Managing Enterprise Accounts: Customer Lifetime Value | 7:13 | As a salesperson, you’re in the business of creating customers, not buyers. You want the loyalty of a long-term relationship, not a one-off purchase. One component of developing loyalty is understanding a customer’s lifetime value (CLV), or, the total revenue you can expect during their entire association of doing business with you. In this program, we’ll talk about how to calculate that number and why it’s important. We’ll discuss churn and retention rates, revenues and margins per customer, and the formulas used to determine these values. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0019 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Finding Unmet Needs | 5:02 | You can’t force a customer to want what you’re selling. You can’t charm them into having a need for your product. You have to first determine their needs, and see if your product or service provides a solution for them. Establishing their needs can be difficult, so let’s talk through some ways to do it. In this course, we’ll go over great questions to ask to uncover a customer’s unmet needs. We’ll discuss mapping your customer journey. And we’ll touch on some ways to differentiate yourself from your competition. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0020 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Handling Objections | 3:40 | “Now’s not the right time.” “We can’t justify the price.” “Our old product works fine.” ”There’s no room in the budget for that.” Bet you’ve heard one, or all, of these before. Objections are unavoidable, but they can be redirected into questions about their hesitation, opening the door for you to prove your product’s value. Let’s take a few minutes to go over how to handle objections, and discuss the four main types of objections to overcome. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0021 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Introduction | 1:42 | Enterprise accounts are those key customers you can count on for bigger, more valuable sales, and a steady stream of income from consistent purchases. These are reliable clients who will stay with you long-term, so you need to take good care of these people. How you do that is what we’ll be covering in this series of courses. In this first program, we’ll give a brief overview of what enterprise accounts are and why they’re so valuable to you and your company. | Y | N | N | Managing Enterprise Accounts | Business Skills | BS0022 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: No Push Close | 3:19 | Pushing a deal past the finish line is the best feeling, but it can take time, patience, negotiations, communication, and more patience to get there. In this last program on Managing Enterprise Accounts, we talk about the final step of the sales process: the close. We’ll go over how to close the sale, and some tactics you’ll want to avoid. At the end of the day, if you’ve taken all the necessary steps, the sale should close on it’s own. If they’re not quite ready to buy, then you still have a bit more work to do. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0023 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: No Push Selling | 4:00 | Traditional sales techniques have fallen by the wayside as technology continues to improve, providing customers with more information and buying power. Aggressive selling doesn’t have the same sway that it used to. No Push Selling® takes almost the opposite approach because the idea is to serve, rather than to sell. In this course, we’ll take you through the basics of this sales method, and discuss the importance of educating your customers, building relationships, and moving the process along slowly. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0024 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Pre-Call Planning | 4:58 | You want to get to know your customer as well as you can before you actually meet them. That takes time, effort, and knowing how to do your homework. In this course, we’ll talk about where to look to track down pre-call customer data. This includes utilizing your CRM and researching customers online. We’ll also go over determining your objectives for the call, creating a call agenda, and knowing who to include on calls. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0025 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Selling Benefits | 4:20 | Selling features of your product or service won’t get you very far. Selling benefits means selling solutions to your customer’s unmet needs. That’s the sweet spot, and that’s what we’ll be covering here. In this course, we’ll talk about knowing the difference between features and benefits. We’ll go over turning features into benefits. And we’ll also talk about how to illustrate benefits. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0026 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: The Five-Minute Debrief | 3:44 | You’ve just had a meeting or call. Now you need to debrief. This often seems like a step you can skip to save time. “Oh, I’ll remember what happened.” Or, “I’ll write down the details as soon as I get home.” But each minute that passes, an important piece of the conversation gets lost. So let’s talk about the five-minute debrief and what you need to ask yourself in order to get the most value out of it. Doing this will help you learn what do avoid and what to employ on future calls. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0027 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Managing Enterprise Accounts: Value Added Selling | 5:14 | Adding value for your customer doesn’t come with discounting prices or persuading them with your sales pitch. Enterprise customers want relationships. They want partnerships. They want honest, genuine communication because buyers are well-informed, with product and service data available at their fingertips. In this course, we’re going to discuss value added selling and how to stand out from the competition by offering a solution only you can provide. | Y | Y | Y | Managing Enterprise Accounts | Business Skills | BS0028 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Sales Forecasting for the Salesperson | 7:29 | If you’re a sales rep, chances are, most of your sales forecasting has been done for you. But there are several reasons why it’s beneficial for you to get involved in them. In this program, we’ll talk about why doing your own sales forecasting is important. We’ll go over how to create a sales forecast, and discuss things you should take into account when developing one. We’ll also talk about different forecasting methods to help determine which style is best for you. | Y | Y | Y | Business Skills | BS0029 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Advanced Selling Skills | Selling to the C-Suite | 4:51 | Depending on what you sell, eventually you may need to take it to C-level, executive employees. It can be an intimidating task to sell to chiefs of departments or companies. How do you know when to move your sale to that level? How do you get an “in” with a chief? And what the heck do you say when you get there? That’s what we’ll cover in this course. We’ll talk about the roles of chief leaders and how to speak at their level. | Y | Y | Y | Business Skills | BS0030 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Advanced Selling Skills | Territory Management: Analyzing a Territory | 5:43 | Yes, it’s important to attack your territory and generate as many sales as possible. But it’s equally as important to analyze your region on a regular basis. You need to know it inside and out, so in this course, we’ll talk about the best ways to do that. We will go over understanding the geography, customer and lead data, and knowing your competition. We’ll talk about SWOT analyses, coming up with a plan of attack, and setting reachable benchmarks. | Y | Y | Y | Territory Management | Business Skills | BS0031 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Advanced Selling Skills | Territory Management: Managing a New Territory | 7:27 | Perhaps your company has expanded into a new market. Or, you’re acquiring someone else’s territory, either temporarily or permanently. Whatever the case, you’re now working in new territory. Where do you start? That’s what this program is about. We’ll go over tips on familiarizing yourself with your new region. We’ll discuss the differences between working a new territory versus an inherited territory, and how to approach these accounts. We’ll also go over planning a successful training session and new sales strategies. | Y | Y | Y | Territory Management | Business Skills | BS0032 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Asking Great Sales Questions | 6:28 | Asking the right kind of questions at the right time is how deals happen. Executing this successfully takes skill and practice. It shouldn't be an interrogation, but you definitely need to do more than scratch the surface to get to the customer’s true needs. Let’s go over different types of questions, including when and how they should be used. After that, we’ll discuss the do’s and don’ts of asking sales questions, and then cover some example questions to ask your prospects and get them talking. | Y | Y | Y | Business Skills | BS0033 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Building a Sales Plan | 10:43 | Close more sales? Check. More money in your bank account? Check. Beat the competition? Check. President’s club? Check. These are all really solid goals, and all require a sales plan to make them happen. It’s your map to get from where you are to where you want to be. That’s what we’ll cover in this course. We’ll talk about the seven components of an effective sales plan, including helpful strategies and tactics, which tools and systems are beneficial, and measuring your progress using metrics. | Y | Y | Y | Business Skills | BS0034 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Creating Your Elevator Pitch | 5:58 | You have 60 seconds to sell your product or service. How do you make the most of it? That’s what this course is all about. An elevator pitch is a short, memorable description of what you sell and its benefits. It comes from the idea of succinctly presenting your product or service on an elevator ride, thereby enticing your audience, or fellow passengers. The goal isn’t to sell right away, but to gain interest. In this video, we’ll talk about both writing and delivering your elevator pitch. | Y | Y | Y | Business Skills | BS0035 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Decision Makers and Influencers | 2:37 | Decision makers have the power and authority to make a sale happen. Influencers have the power to influence and persuade the decision makers. Who should you pitch to? Who should you spend more time talking to? How do you determine who the decision makers and influencers are? That’s what this course is all about. We’ll discuss the differences between these two customer types and what role they play in the sales process. | Y | Y | Y | Business Skills | BS0036 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Distance Selling: How to Influence Over the Phone | 6:17 | Possibly the greatest challenge of distance selling is that you have to do it without one of the most powerful tools a salesperson has. Your physical presence. The prospect can’t see your expressions or your body language. Heck, they can’t even shake your hand. So how can you inspire trust and confidence from a buyer without these essential tools? That’s what we’ll talk about in this program. We’ll discuss body language, posture, and breathing for phone conversations. We’ll talk all about your voice, including your volume, pitch, tempo, and inflection. And lastly, we’ll go over your attitude and how that can impact your calls. | Y | Y | Y | Distance Selling | Business Skills | BS0037 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Distance Selling: Phone Selling | 5:44 | Selling to customers over the phone may be one of the trickiest types of sales, particularly in this era of digital communication. People are constantly getting barraged with sales messages via email, text, and social media. And many times, people prefer the arms-length communication that these mediums provide. Now that’s not to say that phone sales can’t be done successfully. You just have to know how to do it. So in this course, we’ll talk about setting call objectives, qualifying leads, and asking good questions. We’ll also discuss ways to get to the decision makers, overcoming objections, and closing the deal. | Y | Y | Y | Distance Selling | Business Skills | BS0038 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Distance Selling: The Virtual Presentation | 6:56 | Presenting to an audience can be nerve-wracking. And that’s true whether you’re in-person or virtual. In fact, virtual presentations may require more preparation. There’s a lot of pressure in designing a cohesive presentation and ensuring that your mode of presentation functions properly for everyone participating. In this course, we want to talk about making unique, virtual presentations that resonate with your audience. We’ll discuss content, timing, and the various ways to structure your content. We’ll cover creating a strong opening and a memorable ending to your presentation. We’ll also run through some basics rules for creating a visually pleasing presentation. | Y | Y | Y | Distance Selling | Business Skills | BS0039 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Emotional Selling and Storytelling | 7:13 | [Read in the voice of Morgan Freeman] Oh, hello. Welcome to your description of Emotional Selling and Storytelling. In this course, we want to tell you a story about how emotions are involved in modern selling strategies and some ways you can improve those skills. We’ll also cover the basics on telling a good, memorable story. So grab a blanket or a warm cup of tea, relax, and enjoy this video. | Y | Y | Y | Business Skills | BS0040 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Handling Objections: Defeating Stalls | 5:19 | “Let me sleep on it.” “I need to talk it over with my boss.” I bet you’ve heard these once or twice. When they don’t say yes, and they don’t say no, they’re stalling. In this course, we’ll talk about how to defeat sales stalls. We’ll discuss the different stall tactics customers use. We’ll also go over the various objection types and how to get around them to avoid a stall. | Y | Y | Y | Handling Objections | Business Skills | BS0041 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Handling Objections: Doubt | 3:41 | Doubt is when your customer doesn’t believe what you’re telling them. Usually they think it sounds too good to be true or they’ve heard something different from somewhere else, maybe from a competitor. How do you battle this objection? It’s not always easy getting someone to believe you. Let’s take a look at this doubt objection, and talk about how to overcome it, should you experience this with one of your customers. | Y | Y | Y | Handling Objections | Business Skills | BS0042 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Handling Objections: Handling Objections Basics | 5:06 | You’re not really selling until you hear the word “no.” Until then, you’re only giving a presentation. “No” is where the real dialogue begins. In this series of programs, we’ll talk about the different objections you hear in sales, and how to overcome those. In this course, we’ll briefly review the basic sales process and sales psychology. Then we’ll go over the four categories of objections and how to react when a customer initially rejects what you’re offering. We’ll also discuss the importance of identifying and categorizing objections when you hear them. | Y | Y | Y | Handling Objections | Business Skills | BS0043 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Handling Objections: Indifference | 3:01 | Indifference is a tricky objection to overcome. Essentially, the customer doesn’t need (or think they need) what you’re selling, because you don’t fully understand their unmet need. In this course, we’ll talk about how to uncover unmet needs to overcome indifference objections. We’ll also review sales psychology, identifying and prioritizing objections, and buying signs you need to pay attention to. | Y | Y | Y | Handling Objections | Business Skills | BS0044 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Handling Objections: Misunderstanding | 2:38 | ”The worst distance between two people is misunderstanding.” Unknown It’s terrible to be misunderstood, particularly when it impacts your livelihood. If the customer misconstrues the data you’ve provided, or the client simply doesn’t fully understand what you’re offering, how do you clear that up and overcome a misunderstanding objection? That’s what this course is all about. | Y | Y | Y | Handling Objections | Business Skills | BS0045 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Handling Objections: True Negative | 3:12 | A true negative objection is defined as simply that: a truthfully negative component to your offering. “You’re more expensive.” ”The competitor can deliver quicker than you.” ”Your warranty isn’t as long as the other guys.” Ouch. How do you overcome these objections that are brutally accurate? In this course, we’ll do a quick review of sales psychology, then dive into true negative objections and how to defeat them. | Y | Y | Y | Handling Objections | Business Skills | BS0046 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Recordkeeping: Internal Sales Communication | 5:03 | When you work on a sales team, particularly an outside sales team, you don’t want to find yourself living in a silo, focusing on only your numbers and your territory. Staying connected is critical to your success. In this course, we’ll talk about the importance of internal communication for sales teams, and how to implement an effective communication strategy if your organization doesn’t have one. | Y | Y | Y | Recordkeeping | Business Skills | BS0047 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Recordkeeping: Recordkeeping Basics | 5:09 | Good salespeople keep good records. Yes, recordkeeping is not the most thrilling task, but it’s essential to avoid customer issues. When you have a poor recordkeeping system, orders can get lost. Customers aren’t called back when promised. Proposals are sent out incorrectly. Referral business opportunities get missed. As a salesperson, you want to keep your customers happy and avoid situations like these. In these courses, we’ll take you through the basics of good recordkeeping, using your CRM effectively, and internal sales communication. | Y | Y | Y | Recordkeeping | Business Skills | BS0048 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Recordkeeping: Using Your CRM Effectively | 6:44 | Customer relationship management (CRM) software stores current and potential customer data. There are vast benefits to using a CRM system, but it’s only as good as the information you add to it, so it’s good practice to record more than just the basic information. In this course, we’ll discuss the benefits of a CRM, what types of information you should enter in your system, and the drawbacks to using the software. | Y | Y | Y | Recordkeeping | Business Skills | BS0049 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Basic Selling Skills | Sales Time Management | 5:53 | There’s always so much to do and so little time. Between researching prospects, keeping in touch with leads, writing proposals, sending in expense reports, not to mention actual sales calls, it’s hard to know where to start. In this course, we’ll help you out with all of that. We’ll cover setting goals, weekly planning, prioritizing, getting organized, and much more. We’ll also go over things to avoid and the importance of taking breaks. | Y | Y | Y | Business Skills | BS0050 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | The Order-Taker and the Professional | 5:13 | ”Never settle for the path of least resistance.” Yes, in sales, it’s possible to meet your quotas, keep your boss off your back, and do as little work as possible to get by. You can also surpass your quotas, keep your sales funnel full, meet or exceed your customers’ expectations, and rise up the ranks. Who would you rather be: the order-taker or the professional? | Y | Y | Y | Business Skills | BS0051 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | The Unmet Need | 3:05 | Without a need, don’t proceed. This should be ingrained in your sales psyche. You can’t force a need onto a customer. You can’t charm them into thinking they have a need that you can meet. Your job is to determine what the customer needs and insert that into your sales process, if you’re able. Let’s take a look at how to determine what exactly the customer needs. We’ll discuss the psychology of a sale, increasing revenue versus red | Y | Y | Y | Business Skills | BS0052 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Tough Customers: The Bully | 5:38 | You run into all different types, working in sales. You’ll meet wonderful customers who become friends, and you’ll meet others who are awful to deal with. In this course, we’ll talk about a tough customer that you’re likely to run into during sales calls: the bully. This client may raise their voice, make demands, and dominate the conversation. But you still need to make the sale. Let’s discuss how to sell to these people. We’ll touch on nerves, body language, and tone. We’ll also go over some conversational tips and the proper ways to handle conflict. | Y | Y | Y | Business Skills | BS0053 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | What Is a Sales Process? | 6:45 | A sales process follows a series of steps that convert a prospective buyer into a customer. Companies need this process to help their sales team identify more qualified leads, close more deals, and ensure your business provides a consistent experience to every prospect. An effective, successful sales process empowers and informs the buyer and should reflect the way customers want to buy. This cultivates a positive representation of your brand and product, building lasting relationships. In this course, we’ll talk about the seven steps to an effective sales process: prospecting, qualifying, approach, presentation, handling objections, closing, and follow-up. | Y | Y | N | Business Skills | BS0054 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Basic Selling Skills | Writing a Sales Proposal | 8:15 | YES! We’re talking about the best part of your gig: writing SALES PROPOSALS! Who wants to be out there selling, when you can be drafting paperwork?! Okay, maybe this isn’t your favorite part of the job, but it’s a very important one. A good proposal informs the client, demonstrates your company’s value, and justifies the client’s investment into your business, so it has to be done right. Let’s go over how to write a really great sale proposal. We’ll go through each section, giving you a guideline to follow for future use. | Y | Y | N | Business Skills | BS0055 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Building a Business Case | 01. Concept Evaluation: Identifying Opportunities | 8:39 | Discover how to identify opportunities to grow or change your business strategy. Identifying opportunities is a tremendous skill for any employee or manager, allowing learners to become true contributors to their organization. | Y | Y | N | Concept Evaluation | Business Skills | BS0056 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 02. Concept Evaluation: Finding Support | 7:05 | Finding and utilizing support while building a business case is key to success. Learn how to identify potential supporters and how to engage your support team. | Y | Y | N | Concept Evaluation | Business Skills | BS0057 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 03. Concept Evaluation: Making Decisions | 7:19 | Deciding to move forward on a business case can be one of the most daunting parts of the process. This course will help you evaluate your idea and come to a conclusion. | Y | Y | N | Concept Evaluation | Business Skills | BS0058 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 04. Gathering Data: Costs and Benefits | 6:00 | Learn strategies for identifying costs and benefits while building a business case for your new idea or initiative. | Y | Y | N | Gathering Data | Business Skills | BS0059 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 05. Gathering Data: Identifying and Addressing Risks | 6:15 | Discover the four types of risks associated with a new business idea or concept. A careful evaluation of risk is essential to any business case proposal. | Y | Y | N | Gathering Data | Business Skills | BS0060 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 06. Gathering Data: Understanding Financial Matters | 5:13 | Understanding ROI and other financial metrics is an essential part of building your business case. This course will guide you through ROI basics, while giving you other figures to consider as you gather data. | Y | Y | N | Gathering Data | Business Skills | BS0061 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 07. Gathering Data: SWOT Analysis | 6:56 | Building a successful business case depends on understanding how your idea or initiative fits into the current company status. By conducting a SWOT analysis, you’ll not only discover how to market your idea to decision-makers – but you might just find an opportunity to refine the concept itself. | Y | Y | N | Gathering Data | Business Skills | BS0062 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 08. Telling the Story: Writing a Proposal | 6:59 | Now that you’ve gathered all of your data, it’s time to write your business case proposal. In this course, you’ll learn the sections that should be included as well as some important writing advice. | Y | Y | N | Telling The Story | Business Skills | BS0063 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 09. Telling the Story: The Art of Persuasion | 6:24 | Persuasion is a fine art, something that accomplished salespeople have perfected over the years. In this course, you’ll learn how to sell– without nagging or manipulation. | Y | Y | N | Telling The Story | Business Skills | BS0064 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 10. Telling the Story: Presentation | 5:38 | Presenting a new idea to others can be a terrifying proposition. Let the course guide you through the basics, calming your nerves and preparing you to lead a successful business case proposal meeting. | Y | Y | N | Telling The Story | Business Skills | BS0065 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Building a Business Case | 11. Telling the Story: After Approval | 7:49 | Once you've won approval for your business case idea, you can start the implementation process. This course will guide you through implementation steps and help you develop ways to cope with resistance. | Y | Y | N | Telling The Story | Business Skills | BS0066 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | 01. How to Know What You Don't Know: Getting Up to Speed | 08:30 | Donald Rumsfeld once said "There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. These are things we don't know we don't know." That's what this program is about, finding out what we don't know, so we can learn it, get up to speed, and do our jobs better. | Y | Y | Y | How To Know What You Don’t Know | Business Skills | BS0067 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | 01. Respect: How to be Liked | 08:25 | Being liked at work makes you more productive, more engaged, and happier in your workplace. It allows your team to function more smoothly. So how do you get people to like you? Believe it or not, there's a professional way to make yourself likeable, and that's what this program is all about. | Y | Y | Y | Respect | Business Skills | BS0068 | |
| Business Basics | 02. How to Know What You Don't Know: Identifying Blind Spots | 05:21 | An unknown unknown in business is typically referred to as a blind spot. This program discusses how to uncover these blind spots to improve your personal business performance. | Y | Y | Y | How To Know What You Don’t Know | Business Skills | BS0069 | |
| Business Basics | 02. Respect: How to be Respected | 09:04 | Respect is something that's gained, earned, and deserved. It's not something that's automatically given. In this program we're going to look at some qualities and behaviors that will help you earn respect at work. | Y | Y | Y | Respect | Business Skills | BS0070 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | 03. Respect: How to Work with Someone You Dislike | 06:36 | We're all different. We have diverse backgrounds, skills, and experiences, and sometimes those differences create conflict. Disliking someone doesn't mean they're a bad person. In fact, some of the best ideas are results of a difference of opinion. This program will give you some guidance on how to work with someone you don't like and still get the job done. | Y | Y | Y | Respect | Business Skills | BS0071 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Attire Basics for Men: Black Tie Attire | 2:58 | Have you received an invitation that calls for black tie attire and you don’t know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics For Men | Business Skills | BS0072 | |
| Business Basics | Business Attire Basics for Men: Black Tie Optional Attire | 1:49 | Have you received an invitation that calls for black tie optional attire and you don’t know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics For Men | Business Skills | BS0073 | |
| Business Basics | Business Attire Basics for Men: Business Casual Attire | 2:10 | Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. | N | N | N | Business Attire Basics For Men | Business Skills | BS0074 | |
| Business Basics | Business Attire Basics for Men: Business Formal Attire | 3:44 | Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. | N | N | N | Business Attire Basics For Men | Business Skills | BS0075 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Attire Basics for Men: Casual Attire | 2:18 | Are you unsure about what casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. | N | N | N | Business Attire Basics For Men | Business Skills | BS0076 | |
| Business Basics | Business Attire Basics for Men: Semi-Formal/Cocktail Attire | 2:36 | Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We’re here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics For Men | Business Skills | BS0077 | |
| Business Basics | Business Attire Basics for Women: Black Tie Attire | 2:12 | Have you received an invitation that calls for black tie attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics for Women | Business Skills | BS0078 | |
| Business Basics | Business Attire Basics for Women: Black Tie Optional Attire | 2:17 | Have you received an invitation that calls for black tie optional attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you might in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics for Women | Business Skills | BS0079 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Attire Basics for Women: Business Casual Attire | 2:28 | Are you unsure about what business casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it’s an essential part of doing good business. | N | N | N | Business Attire Basics for Women | Business Skills | BS0080 | |
| Business Basics | Business Attire Basics for Women: Business Formal Attire | 4:34 | Are you unsure about what business formal attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it’s an essential part of doing good business. | N | N | N | Business Attire Basics for Women | Business Skills | BS0081 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Attire Basics for Women: Casual Attire | 2:41 | Are you unsure about what casual attire means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Your appearance plays a critical role in how others perceive you at work, so knowing the different types of dress isn't just about proper etiquette, it's an essential part of doing good business. | N | N | N | Business Attire Basics for Women | Business Skills | BS0082 | |
| Business Basics | Business Attire Basics for Women: Semi-Formal/Cocktail Attire | 2:36 | Have you received an invitation that calls for semi-formal/cocktail attire and you don't know what that means exactly? Don't fret! We're here to help! We took this information straight from the etiquette gurus at the Emily Post® Institute. Some people may never attend this type of formal work-related function, but you may in your personal life, so these tips may come in handy. | N | N | N | Business Attire Basics for Women | Business Skills | BS0083 | |
| Business Basics | Business Travel: Before Leaving | 4:37 | There are a lot of things to do to prepare for business travel. This program is going to help you check some of those items off your list. | N | Y | N | Business Travel | Business Skills | BS0084 | |
| Business Basics | Business Travel: Business Travel | 5:26 | Travel is an important part of doing business. In this first program, we'll review some basic guidelines. | N | Y | N | Business Travel | Business Skills | BS0085 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: Hotel, Motel, Holiday Inn | 5:53 | When you are staying at a hotel, you are still representing your company. With that in mind, we have some hotel etiquette tips to follow. | N | Y | N | Business Travel | Business Skills | BS0086 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: I've Got a Plane to Catch | 5:28 | Airports are stressful. The best advice we have is to control what you can, plan for what you can't, and laugh when things go badly. In this course, we'll discuss the best ways to quickly and easily get to your plane. | N | Y | N | Business Travel | Business Skills | BS0087 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: International Business Travel | 8:58 | International travel is complicated. You have to deal with the language barrier, the jet lag, foreign customs, and exotic cuisine. Here's some advice to help remove some of the stress of international travel. | N | Y | N | Business Travel | Business Skills | BS0088 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: My Bags are Packed | 7:10 | The goal of this program is to encourage you to only bring a carry-on for business travel. We talk about why this is so important and give you tips on how to do it successfully. | Y | Y | N | Business Travel | Business Skills | BS0089 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: Safe Travels | 5:16 | Part of preparing for any trip is planning for your safety. This course gives you tips on how to stay safe while traveling. | Y | Y | N | Business Travel | Business Skills | BS0090 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: Staying Healthy | 6:14 | Travel interrupts your sleep habits, your eating habits and your workout routine, In this program, we're going to address some of those issues and look at ways to reduce the toll that travel takes on your body. | Y | Y | N | Business Travel | Business Skills | BS0091 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: Technology Security | 7:17 | If you plan to travel internationally with your laptop, tablet, or smartphone, then you need to understand how privacy and surveillance works while you are abroad. | Y | Y | N | Business Travel | Business Skills | BS0092 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Business Travel: There's an App for That | 3:58 | Travel apps have made travel and travel arrangements so much easier. In this program, we'll list some of our favorites. | N | Y | N | Business Travel | Business Skills | BS0093 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | How to Deal with Workplace Changes: How to Avoid Getting Laid Off | 5:20 | If you’re watching this, there’s probably a high likelihood that job security is important to you. Companies cut jobs for many reasons, and companies approach layoffs in many different ways. By watching this course, we’re not saying there’s a sure-fire way to avoid a layoff entirely. However, there are things you can do to make yourself more invaluable to your team and your company. That’s what we’ll cover in this program. We’ll talk about getting recognized, staying flexible, having a positive attitude, and more. | Y | Y | Y | How To Deal With Workplace Changes | Business Skills | BS0094 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | How to Deal with Workplace Changes: When a Coworker Leaves | 5:39 | Losing a coworker is tough, especially when you’ve bonded and become friends. When the decision to leave was not theirs, it makes it even more difficult. Maybe you’re not sure where to put your loyalty. Maybe you’re unsure of your own job security. Maybe you experience survivor’s guilt if you avoided a layoff. There can be a lot of emotions involved, so let’s talk about how to manage those feelings. In this course, we’ll discuss the importance of acknowledging your feelings, getting back into a routine, and offering resources to your former coworker. We’ll also go over gossip and how to avoid it, and what to do when someone new is hired. | Y | Y | Y | How To Deal With Workplace Changes | Business Skills | BS0095 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | How to Work a Room: After the Event | 3:51 | You've attended the event. You’ve mingled. You avoided the hot wings. You met Marty’s close-talker wife who didn’t avoid the hot wings. You’re done, right? Not quite. After all of the preparation and thought you’ve put into attending this event, you need to close it out with some follow-up. In this last program, we’ll talk about what you need to do to leave a lasting impression on the connections you’ve met and talked with, and how to best continue those relationships. | Y | Y | Y | How To Work A Room | Business Skills | BS0096 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | How to Work a Room: Attending an Event | 5:53 | You’re at a business function. Did you know that there’s a proper way to wear a name tag? Or that there is appropriate etiquette to shaking someone’s hand? What’s the best way to naturally join a group of people already having a conversation? The event is serving buffalo wings. Do you eat them? We’ll answer these questions and many more as we go over what to do and what NOT to do when attending a networking or business event. | Y | Y | Y | How To Work A Room | Business Skills | BS0097 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | How to Work a Room: Preparing for an Event | 4:57 | Successfully attending a business event doesn’t mean just showing up. In most cases, there’s a reason why you’re there and a goal that needs to be accomplished. Maybe you’re attending a corporate function and need to make face time with potential clients. Or perhaps you’re going to a networking event to meet relevant professionals in your industry. Maybe it’s an educational seminar or community gathering. Whatever the case, these types of situations require interacting enthusiastically with other attendees. This comes naturally to some, and not at all to others. The aim of this program is to help you project a professional image for you and your organization, while getting the most value out of your event. | Y | Y | Y | How To Work A Room | Business Skills | BS0098 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | Managing Negativity | 11:00 | Negativity is toxic. Everybody gets caught up in some type of workplace negativity from time to time. The trick is that, as a manager, it's up to us to stop negativity from impacting productivity and morale. It's up to us to make sure negativity is harnessed. | Y | Y | N | This vs. That | Business Skills | BS0099 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Assertive vs. Aggressive | 5:36 | Some situations call for you to be assertive. And some people are better at being assertive than others. Have you ever hesitated out of fear that your assertiveness will come across as aggression? In this program, we’ll take a look at how you can be assertive without being perceived as aggressive. | Y | N | N | This vs. That | Business Skills | BS0100 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Compromise vs. Cave | 3:37 | Are you a pushover? When someone asks you for something, do you just give in and move on to the next thing? Do you feel like there are times when you cave before you really should, rather than focusing on a compromise? In this program, we’ll discuss when it’s wise to concede, and when and how you should come up with a mutually beneficial compromise. | Y | N | N | This vs. That | Business Skills | BS0101 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Concise vs. Curt | 3:04 | This probably happens more in written word versus the spoken word, but it can happen in either instance. You receive a quick communication from your boss or coworker and think, “Wow, that was rude.” Because we are forced to interpret the mood and meaning of the message without the aid of body language, tone of voice, or facial expression, things are often miscommunicated. So in this course, we teach on how to send messages that are short, yet still sweet. | Y | N | N | This vs. That | Business Skills | BS0102 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Confident vs. Conceited | 4:16 | There’s a fine line between presenting yourself in a confident way and coming across as being conceited. In this program, we’ll go over some different ways to convey confidence, and we’ll also discuss some arrogant behaviors to avoid. | Y | N | N | This vs. That | Business Skills | BS0103 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Finished vs. Flawless | 3:31 | You have a deadline, but in order to meet it, you would have to skimp on quality. Do you do it to meet your deadline? Or would you miss your deadline and turn in a high-quality project? Time versus quality is something we have all struggled with, but there’s no alliteration in that title, so let’s talk about work that’s flawless versus work that’s finished. | Y | N | N | This vs. That | Business Skills | BS0104 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Persistent vs. Pestering | 5:20 | You’ve likely been in a situation where you’re waiting on something from someone else to complete your own task. You may casually check in for a status update. Meanwhile, your boss is asking you when it’s going to be done, but you can’t say because you don’t know when the other person will get it to you, and you don’t want to throw them under the bus. This course is all about what to do in this situation and finding the right balance between being persistent and being a downright pest. | Y | N | N | This vs. That | Business Skills | BS0105 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Basics | This vs. That: Reserved vs. Rude | 3:13 | Sometimes reserved people get a bad rap. Their lack of boisterousness gives them the reputation of being rude or snobby, when in fact, they’re perfectly nice people who are often misread. Truly rude people do exist, and there is no room for rudeness in the workplace. Yes, it’s not always sunshine and rainbows, and being cheerful isn’t always possible, but employees should always be courteous and respectful. In this program, we’ll discuss the difference between someone who is reserved and someone who is rude, and why rudeness at work is unacceptable. | Y | N | N | This vs. That | Business Skills | BS0106 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Adding and Subtracting | 6:58 | Addition and subtraction are the most commonly used math operations in our daily lives, so it’s important to understand how to perform them. In this course, we’re going to go over common terms, as well as how to do basic addition and subtraction. | Y | Y | N | Introduction To Math | Business Skills | BS0107 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Choosing the Right Operation | 3:12 | Once you’ve finished with school, most of the math problems you encounter will likely come in the form of word problems. In word problems, you’re not told explicitly how to solve them. Instead, you have to use the clues given to you in the words that make up the problem itself. In this program, we’ll learn what sort of words to look for to help you choose the right operation to successfully solve the problem. | Y | Y | N | Introduction To Math | Business Skills | BS0108 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Estimation Basics | 5:25 | On a daily basis, you may come across many times when you don’t need an exact number to a mathematical equation. When you’re mentally calculating a grocery bill so you don’t go over budget, or when you’re rounding a tip for your server at a restaurant, what you’re doing is called estimating. In this course, we’ll take a look at how to estimate and when you might need it in business. | Y | Y | N | Introduction To Math | Business Skills | BS0109 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Fighting the Fear | 4:09 | If you took math in high school or college, you probably reached a point where you thought, “When am I ever going to use this?” Well, in the business world, you might be surprised by how often you do use math. If you didn’t enjoy math back in school, and especially if you struggled with it, this may seem intimidating. In this course, we’re going to help with that. We’ll discuss how math is important in business and discuss strategies for overcoming your fears. | Y | Y | N | Introduction To Math | Business Skills | BS0110 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Finding Averages | 5:26 | When we talk about finding averages, we’re usually talking about one of three different values: mean, median, or mode. We use these averages to find out what’s normal, so we can make predictions about what’s going to happen again or compare what’s happening now to what’s happened in the past. In this program, we’re going to talk about what the three types are, as well as how and why to calculate each one of them. | Y | Y | N | Introduction To Math | Business Skills | BS0111 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Inequalities | 3:27 | In this program, we’re going to discuss inequalities and comparing numbers in terms of being greater than or less than one another. | Y | Y | N | Introduction To Math | Business Skills | BS0112 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Multiplying and Dividing | 12:41 | Did you ever have to memorize times tables in elementary school? If so, you may or may not be a huge fan of multiplication and division. But the truth is, it’s a quick way to add groups of numbers together or to separate a group into even subgroups. In this program, we’ll learn the terms used to talk about multiplication and division, as well as strategies to help you master equations. | Y | Y | N | Introduction To Math | Business Skills | BS0113 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Positive and Negative Numbers | 5:58 | In this program, we’re going to discuss what positive and negative numbers are and how they’re used, so you can get more comfortable with both the concept and practical applications. | Y | Y | N | Introduction To Math | Business Skills | BS0114 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Understanding Decimals | 5:42 | If you’ve taken our course on fractions, you already understand what happens when an equation doesn’t end with a whole number. In this program, we’re going to talk about an alternative to fractions called decimals. By the end of our lesson, you’ll know what they are and how to use them. | Y | Y | N | Introduction To Math | Business Skills | BS0115 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Understanding Fractions | 4:47 | In math, we often deal in whole numbers. But what happens when things don’t end up quite even? What do we do with a remainder in division? Perhaps more importantly, how do we split up that extra slice of pizza? In this course, we’ll talk about how to do just that, with a type of number called a fraction. First, we’ll define the parts of a fraction, and then we’ll talk about how we can use them. | Y | Y | N | Introduction To Math | Business Skills | BS0116 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Understanding Percentages | 4:03 | Fractions and decimals are both ways to express parts of a whole. In this program, we’ll talk about one more way: percentages. By the time we’ve finished today, you’ll know what percentages are and how to use them. | Y | Y | N | Introduction To Math | Business Skills | BS0117 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Introduction to Math: Understanding the Metric System | 3:56 | In the United States, we typically use the English or Imperial system of measurement for everyday purposes, but in most other countries around the world, the metric system of measurement is the standard. Because of this, the metric system is being used more and more often here in the States, so it’s vital that you understand it and know how to use it. In this program, we’ll go over basic vocabulary and definitions, as well as some common conversions between the Imperial and metric systems. | Y | Y | N | Introduction To Math | Business Skills | BS0118 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Job Offer Math: Benefits by the Numbers | 3:03 | When you look at your pay stub, your eyes likely go directly to the amount that ends up in your checking account, followed by the amount you pay in taxes, followed by any deductions related to healthcare, insurance, or investment plans. But there’s one amount that’s missing from the net pay or even the gross pay listed, and that’s the value of your employer benefits. In this course, we’re going to take you through several common employee benefits and the dollar amount attached. | Y | Y | N | Job Offer Math | Business Skills | BS0119 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Job Offer Math: Cost of Living Comparisons | 3:41 | If you’ve ever taken a good look at your budget, you probably know how much money you need to make in order to afford the life you have. But if you’re entering a new geographic market, or even thinking about it, it’s important to understand that your salary may translate to a very different way of life compared to what you’re used to. In this course, we discuss the best way to determine the average cost of living for wherever you end up. | Y | Y | N | Job Offer Math | Business Skills | BS0120 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Job Offer Math: Medical Insurance Basics | 6:18 | There’s no doubt about it, health insurance can be complicated. This course is designed to help you better understand the basics of health insurance. We’ll go over key terms, different kinds of insurance, and some points of consideration when looking at different plans. | Y | Y | N | Job Offer Math | Business Skills | BS0121 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Job Offer Math: Understanding a Job Offer | 4:45 | Not all job offers are created equal. There are many factors to consider when determining whether a job offer is fiscally appropriate for your life. In this course, we’ll go over the main components that comprise the total compensation package, in other words, what you'll be getting in exchange for your time and expertise. We’ll also go over some other non-compensation elements that go into evaluating a job offer. | Y | Y | N | Job Offer Math | Business Skills | BS0122 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Budgeting Basics | 5:11 | Your paycheck is only as powerful as your intentions on how to spend it. That’s why we’re going to discuss some budgeting strategies to help you make the most of every penny you earn. | Y | Y | N | New Employee Math | Business Skills | BS0123 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: How to Fill Out a W-4 | 9:59 | You’ve been offered a job, negotiated your salary and benefits, and now you’ve accepted! Next comes the paperwork. One of the forms you can expect to fill out for any U.S.-based job is the IRS Form W-4. Upon first glance, this form can look pretty complicated. In this course, we’ll try to simplify it by walking through it together. | Y | Y | N | New Employee Math | Business Skills | BS0124 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Investment Basics | 7:37 | If you want to put your money to work for you, investing is the way to go. There’s a risk/reward level out there for just about everyone, but it’s important to have a solid foundation of how investing works before you get started. We’ll cover basic types of investment, as well as the easiest ways to start investing, no matter what your income or experience level. | Y | Y | N | New Employee Math | Business Skills | BS0125 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Retirement Savings Basics | 4:26 | If you’ve been in the workforce for any length of time, odds are you might have daydreamed once or twice about retirement. Unless you plan to work for your entire life, the earlier you start planning and saving for retirement, the better. Today, we’ll cover the basics to help set you on that path, including the following topics: Social Security, 401(k)s, Individual Retirement Accounts (IRAs), and Roth IRAs. | Y | Y | N | New Employee Math | Business Skills | BS0126 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Savings | 5:10 | In this course, we’ll discuss the four basic types of savings accounts and some strategies to help you build your savings one paycheck at a time. | Y | Y | N | New Employee Math | Business Skills | BS0127 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Taxation Basics | 3:32 | Taxes serve a very important purpose in society. We all pay taxes in some way, shape, or form, whether it’s income tax from our paychecks, property taxes on our homes or automobiles, or sales tax on items we purchase. These taxes all go to fund initiatives for the greater good, including schools, roads, libraries, and government operations. In this course, we’ll focus mostly on income tax. There are two types of income tax: earned income tax and unearned income tax. Each is taxed at different rates at federal, state, and local levels. | Y | Y | N | New Employee Math | Business Skills | BS0128 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | New Employee Math: Your First Paycheck | 4:01 | There’s nothing quite like the thrill of your first paycheck. It’s easy to let your eyes zoom in on that amount going into your checking account and nothing else. But it’s a better idea to look at the rest of those numbers on your paystub, so you know where each and every penny you earned is going. That’s what we’re going to cover in this course. | Y | Y | N | New Employee Math | Business Skills | BS0129 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Calculating Production Costs | 4:36 | For businesses that sell products, knowing how to calculate the cost associated with creating those products is a vital part of understanding how to reduce costs and maximize profits. Here we’ll cover the two kinds of production costs: fixed costs and variable costs. Then we’ll use that information to calculate unit costs and do a break-even analysis. | Y | Y | N | Specialized Math | Business Skills | BS0130 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Compound vs. Simple Interest | 8:13 | Whether you’re saving money or paying down a loan, understanding interest is a vital part of making informed financial decisions. In this program, you can learn how to calculate both simple and compound interest, so you’re prepared for both scenarios. | Y | Y | N | Specialized Math | Business Skills | BS0131 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Determining Pricing | 7:33 | Figuring out what to charge for your products is one of the most important parts of running a successful business. If your price is too high, your sales will suffer. If you underprice your products, you won’t earn as much money as you should, and you’ll sacrifice potential for growth. In this program, you will learn effective strategies for pricing your products. | Y | Y | N | Specialized Math | Business Skills | BS0132 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Interest Rates | 2:21 | If you’ve ever had a savings account or taken out a mortgage to buy a home, you’re probably familiar with the term “interest.” In this program, we’re going to discuss interest and interest rates. We’ll cover how interest rates are determined, and how they can impact the economy. | Y | Y | N | Specialized Math | Business Skills | BS0133 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Inventory Basics | 6:27 | When it comes to running a business, one of the most important tasks is inventory management. Here, you’ll learn the components of managing inventory and some strategies for carrying them out. | Y | Y | N | Specialized Math | Business Skills | BS0134 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Mark-ups and Mark-downs | 4:42 | In the world of marketing, one of the most important skills is understanding mark-ups and mark-downs. These two factors help determine potential for profits and drive potential sales. After watching this course, you’ll understand how to calculate mark-ups and mark-downs to maximize profits. | Y | Y | N | Specialized Math | Business Skills | BS0135 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Net vs Gross | 2:55 | Whether we’re talking about our paychecks or how much a business makes in profit, there’s often a difference between the initial amount made and what we get to keep. In this program, you’ll learn the difference between gross and net, and what it means when it comes to employee paychecks, as well as business income. | Y | Y | N | Specialized Math | Business Skills | BS0136 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Payroll Basics | 3:22 | For many employees, one of the major motivations for showing up to work is getting paid. The responsibility of making sure everyone gets paid on time and the correct amounts is called payroll. In this course, we’ll discuss the basics of payroll, including setting pay periods and pay dates, dealing with taxes, timekeeping, and ensuring payroll is being done according to federal, state, and local laws. | Y | Y | N | Specialized Math | Business Skills | BS0137 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Understanding Annuities | 4:58 | The thought of being guaranteed income for the rest of your life probably sounds appealing. And at their most basic definition, that’s exactly what annuities provide. But, as with most things, it’s not quite that simple. In this program, we’ll go over what annuities are and how they work. | Y | Y | N | Specialized Math | Business Skills | BS0138 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Understanding Loans | 4:36 | Sometimes in life we encounter situations where we need a little more cash than we have on hand. Whether it’s to buy a car or a house or to make a large purchase, when we take advantage of the availability of someone else’s money for a set period of time, it’s called a loan. In this course, we’re going to learn how loans work so you can make informed decisions about when it’s wise to take out a loan and when it’s not. | Y | Y | N | Specialized Math | Business Skills | BS0139 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Understanding Profits and Profit Margins | 2:45 | When it comes to judging the success of a business, how much money it makes is one of the key factors. But there’s a lot more that goes into determining how successful or viable a business is. In this program, we’re going to look at two of those measures: profits and profit margins. | Y | Y | N | Specialized Math | Business Skills | BS0140 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Understanding Ratios, Proportions, and Percentages | 5:32 | Ratios, proportions, and percentages are all methods of comparing data. In this program, we’ll define each one and discuss their purposes. | Y | Y | N | Specialized Math | Business Skills | BS0141 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Specialized Math: Understanding ROI | 3:43 | In business, as in life, sometimes we have to give a little to get something back. At its simplest, that’s what a return on investment, or ROI, is. In this program, we’ll discuss how to calculate ROI, what the limitations of ROI are when comparing the profitability of investments, and using rate of return. | Y | Y | N | Specialized Math | Business Skills | BS0142 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Statistics: Data Analysis Basics | 4:20 | When something starts going wrong at work, you don’t want to just throw metaphorical spaghetti at a wall, hoping a solution sticks. No, you need to follow a methodical process that defines the problem, hypothesizes causes, collects and analyzes information, identifies solutions, and tests them. In short, you need data analysis. In this program, we’re going to cover the basics so you can solve problems at work quickly and efficiently. | Y | Y | N | Statistics | Business Skills | BS0143 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Statistics: Introduction to Statistics | 8:21 | Statistics is the science of collecting, organizing, and analyzing data. This series will give you a foundation for using statistics to find meaningful information in numbers. In this first course, we’re going to start with the basics and define some important statistical terms. | Y | Y | N | Statistics | Business Skills | BS0144 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Statistics: Organizing Data | 5:47 | Collecting data using sound, strategic methods is vital to doing effective research. But without strategies in place for organizing that data, you won’t be able to interpret or communicate the story your data is telling, and that makes it essentially useless. In this course, we’ll learn how to avoid such a scenario by going over terminology and principles for organizing data. | Y | Y | N | Statistics | Business Skills | BS0145 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Math | Statistics: Understanding Probability | 6:43 | Probability, at its essence, is how likely or not an event is to occur. If you’ve ever flipped a coin, you’ve dabbled in probability. In this program, we’ll learn about the basic principles of probability, including the formula for calculating a given event’s probability, how independent and dependent events affect probability, and how to calculate the number of outcomes for different kinds of sampling. | Y | Y | N | Statistics | Business Skills | BS0146 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Proofreading: Creating a Cheat Sheet | 3:09 | You’d be surprised by how many rules and exceptions to those rules exist within the English language. We all have words and grammatical rules that trip us up. One of the best things you can do to make writing easier and less error-prone is to create your own personal cheat sheet. In this program, we’ll talk about some of the helpful items you might want to include. | Y | N | N | Proofreading | Business Skills | BS0147 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Proofreading: How to Proofread | 4:11 | How you write a business document, whether it’s a resume, email, or a client proposal impacts the way others view you. We all want to be perceived as professional, credible, and knowledgeable at work. Proofreading is essential to writing properly, particularly in business. It helps you pinpoint areas that need rewriting and it minimizes errors with grammar, punctuation, spelling, and wording. Yes, spellcheck is great but it doesn’t catch everything. In this first program on Proofreading, we’ll go over exactly how to proofread to help you perfect your writing. | Y | Y | N | Proofreading | Business Skills | BS0148 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Proofreading: Spell Check and Autocorrect | 4:42 | Spell check and autocorrect tools are one of the great advances in technology when it comes to writing, but they cannot fully replace a set of human eyes. They’re designed to work in conjunction with a good human proofread. In this course, we’ll go over the pros and cons of spelling and grammar checking tools, along with best practices to use them to your advantage. We’ll also discuss Autocorrect and its use in writing. | Y | Y | N | Proofreading | Business Skills | BS0149 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Proofreading: Top 10 Writing Mistakes | 6:10 | There are a lot of rules to remember when it comes to writing, and beyond just the rules, it takes voice, tone, and organization to create an effective piece. You’ve probably heard the adage, “Rules are made to be broken,” but today we’re going to talk about ten mistakes you should avoid at all costs. | Y | Y | N | Proofreading | Business Skills | BS0150 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Punctuation: Apostrophes | 6:41 | Apostrophes can get confusing because they serve many different purposes. In this course we’ll discuss all of their uses and teach you when and how they should appear in sentences. | Y | Y | N | Punctuation | Business Skills | BS0151 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Punctuation: Commas | 9:39 | The comma has long been a source of much confusion, conflict, and conversation. The comma’s purpose is to indicate a small break or pause within a sentence. If you’ve ever been intimidated by appropriate use of commas, fear no more. After this course, you’ll know how, when, and why to use commas. | Y | Y | N | Punctuation | Business Skills | BS0152 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Punctuation: Ending Sentences | 4:45 | When reading and writing, there are three ways to end a sentence. In this course, we’ll go over those marks: the period, the exclamation point, and the question mark. We’ll discuss what they mean and how to use them effectively. This is a great refresher course and is also helpful for ESL learners. | Y | Y | N | Punctuation | Business Skills | BS0153 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Punctuation: Quotation Marks | 4:23 | Let’s talk quotation marks. In this course, we’re going to focus on the rules for American English, but know that the rules do differ in British English, so be prepared to do your research if needed. | Y | Y | N | Punctuation | Business Skills | BS0154 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Punctuation: Semicolons and Colons | 5:01 | Periods, question marks, exclamation points, and commas will get you through a lot of sentences. But to take your writing to the next level, you’ll want to consider a couple more options. Enter the semicolon and colon. In this course, we’ll go over the purpose of both of these punctuation marks and how you should and shouldn’t use them. | Y | Y | N | Punctuation | Business Skills | BS0155 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Basics: Capitalization | 5:16 | Capitalization mistakes remain one of the most common errors found in today’s business writing. In this course, we’ll discuss how you can avoid those mistakes by going over the six instances that merit capitalization in the English language. | Y | Y | N | Writing Basics | Business Skills | BS0156 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Basics: Parts of a Sentence | 5:23 | Any given sentence, no matter how simple or complex, can be boiled down to two parts: the subject and the predicate. Here, we’ll talk about what those two terms mean and how you can use them to construct better sentences. | Y | Y | N | Writing Basics | Business Skills | BS0157 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Basics: Parts of Speech | 7:09 | When you speak or write, you likely don’t pay much attention to the actual parts of speech. But learning the components used to communicate can help you form better, clearer, more cohesive sentences. In this program, we’ll discuss the seven components of speech: 1. Nouns, 2. Pronouns, 3. Verbs, 4. Adjectives, 5. Adverbs, 6. Prepositions, and 7. Conjunctions. | Y | Y | N | Writing Basics | Business Skills | BS0158 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Basics: Why Care About Writing | 5:10 | Writing is one of our most important forms of communication. Most of us do quite a bit of writing daily without even realizing it. Whether it’s drafting emails, text messages, social media posts, or more in-depth pieces like proposals, writing well is a necessary skill. In this course, we’ll go over why having good writing skills is essential in business. | Y | Y | N | Writing Basics | Business Skills | BS0159 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Clearly: Active Versus Passive Voice | 3:30 | Voice in writing can be divided into two categories: active voice and passive voice. It essentially boils down to this: who’s in the driver’s seat? Is it the subject or is it the verb? With active voice, the subject acts upon the verb. With passive voice, the subject receives the verb’s action. In this course, we’ll take an in-depth look at each of these voice types. | Y | Y | N | Writing Basics | Business Skills | BS0160 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Clearly: Fragments and Run-Ons | 5:19 | At its most basic level, a sentence contains a subject and a verb. So, what happens when we don’t have a fully formed sentence? Or what if we have one that tries to cram in too much? That’s exactly what we’re going to talk about in this course: sentence fragments and run-on sentences. We’ll learn about the different types of sentence fragments and the rare occasions when you might want to use them. We’ll also learn about run-on sentences and how to avoid them. | Y | Y | N | Writing Basics | Business Skills | BS0161 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Clearly: Organize Your Writing | 4:41 | A well-organized piece of writing, no matter what kind it is, helps the reader follow the thread of your idea from opening to ending. Even something as commonplace as email can benefit from some forethought toward organization. How you organize your writing will depend some on what kind of writing it is. How you organize an email is going to be different than how you organize a novel. But the intent is the same. Get your thoughts in order so you can put them down on paper in a manner that’s clear and coherent for the reader. In this course, we’ll discuss the five ways to organize your writing. | Y | Y | N | Writing Basics | Business Skills | BS0162 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Business Writing | Writing Clearly: Thinking About Tone | 3:24 | You’ve probably heard someone excuse away a rude email or text by saying something like, “Tone is hard to read in text.” But in reality, with a well-constructed sentence, that’s not true. Writers have been imparting tone into their sentences since the written word began. The difference is that people focus on it less these days, likely because everyone’s in such a hurry. But truth be told, it takes more time to explain what you actually meant in a quick email than it would have to write the sentence carefully with tone in mind in the first place. To that purpose, in this program we’ll talk about what tone is and some tips and tricks for imparting a purposeful tone into your writing. | Y | Y | N | Writing Basics | Business Skills | BS0163 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Determining the Styles of Others | 3:02 | In this fourth program of the DISC series, we’re going to teach you a very quick way to determine someone else’s style. Things to look at include pace, language, how they ask questions, conflict approach, and even the appearance of their desk. *Be sure to watch this series in order. | Y | Y | Y | Business Skills | BS0164 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communication Styles | DISC Style: High C | 3:18 | Now that you have a basic understanding of DISC and the different personality styles, we want to take a more in-depth look at each specific style, so we’ve created a separate program for each DISC type. This course will discuss the High C’s and cover their strengths, weaknesses, fears, and needs. We recommend that you start with your dominant style. Then view the remaining three programs to help you understand how each type works and how to work with each type. | Y | Y | Y | DISC Styles | Business Skills | BS0165 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC Style: High D | 3:01 | Now that you have a basic understanding of DISC and the different personality styles, we want to take a more in-depth look at each specific style, so we’ve created a separate program for each DISC type. This course will discuss the High D’s and cover their strengths, weaknesses, fears, and needs. We recommend that you start with your dominant style. Then view the remaining three programs to help you understand how each type works and how to work with each type. | Y | Y | Y | DISC Styles | Business Skills | BS0166 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC Style: High I | 2:38 | Now that you have a basic understanding of DISC and the different personality styles, we want to take a more in-depth look at each specific style, so we’ve created a separate program for each DISC type. This course will discuss the High I’s and cover their strengths, weaknesses, fears, and needs. We recommend that you start with your dominant style. Then view the remaining three programs to help you understand how each type works and how to work with each type. | Y | Y | Y | DISC Styles | Business Skills | BS0167 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC Style: High S | 3:11 | Now that you have a basic understanding of DISC and the different personality styles, we want to take a more in-depth look at each specific style, so we’ve created a separate program for each DISC type. This course will discuss the High S’s and cover their strengths, weaknesses, and needs. We recommend that you start with your dominant style. Then view the remaining three programs to help you understand how each type works and how to work with each type. | Y | Y | Y | DISC Styles | Business Skills | BS0168 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Introduction | 6:27 | Everyone is different, which can make it difficult for us to interact with each other. What is it that makes people different? What is it about an irritating coworker that makes him or her irritating to you? By looking into DISC personality types, we can recognize our own tendencies, so that we can better recognize tendencies in others. Having this information will help you strengthen relationships and become a better employee, manager, friend, spouse, parent, etc. In this first course, we’ll introduce you to the DISC model and describe the four different DISC styles. (Note: Be sure to watch this series in order.) | Y | Y | N | DISC | Business Skills | BS0169 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Leading High C | 7:18 | In this course, we’ll discuss the basic C characteristics and what you can expect in managing a High C. We’ll also go over how to lead them, so that you’re getting the most out of your C team members. The goal of this program is to help you modify your style so you can lead a High C person successfully. Notice we say to modify YOUR style. You’re not going to be able to get them to change. You have to change to lead them. | Y | Y | Y | DISC | Business Skills | BS0170 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Leading High D | 7:11 | In this course, we’ll discuss the basic D characteristics and what you can expect in managing a High D. We’ll also go over how to lead them, so that you’re getting the most out of your D team members. The goal of this program is to help you modify your style so you can lead a High D person successfully. Notice that we say to modify YOUR style. You’re not going to be able to get them to change. You have to change to lead them. | Y | Y | Y | DISC | Business Skills | BS0171 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Leading High I | 6:18 | In this course, we’ll discuss the basic I characteristics and what you can expect in managing a High I. We’ll also go over how to lead them, so that you’re getting the most out of your I team members. The goal of this program is to help you modify your style so you can lead a High I person successfully. Notice we say to modify YOUR style. You’re not going to be able to get them to change. You have to change to lead them. | Y | Y | Y | DISC | Business Skills | BS0172 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Leading High S | 6:59 | In this course, we’ll discuss the basic S characteristics and what you can expect in managing a High S. We’ll also go over how to lead them, so that you’re getting the most out of your S team members. The goal of this program is to help you modify your style so you can lead a High S person successfully. Notice that we say to modify YOUR style. You’re not going to be able to get them to change. You have to change to lead them. | Y | Y | Y | DISC | Business Skills | BS0173 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Questionnaire | 7:14 | In this second program of the DISC series, we’ll help you determine your DISC style. Download and take the self-assessment, completing all three sections. As you fill it out, consider your behavior at work. Rate each answer with a four, three, two, or one (four being the most like you, one being the least). Be honest, and remember there is no right or wrong, better or worse DISC style. *Be sure to watch this series in order. | Y | Y | N | DISC | Business Skills | BS0174 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Selling High C | 4:56 | The objective of this program is pretty simple: High C customers are different than other customers, and when you sell to them, your approach has to be different, too. Here’s how you can meet the unmet needs of a High C to better sell to them. | Y | Y | Y | DISC | Business Skills | BS0175 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Selling High D | 4:52 | When you’re selling to someone, especially someone with decision-making power, you need to understand their value set, and their value set varies by personality type. In this course, we talk about how you can sell to a High D. | Y | Y | Y | DISC | Business Skills | BS0176 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Selling High I | 4:41 | To sell to any customer, you have to meet their unmet need. So the objective of this program is to learn how High I customers behave, what their needs are, and how you can better sell to them. | Y | Y | Y | DISC | Business Skills | BS0177 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Selling High S | 4:46 | When selling to a High S, your goal is the same as when selling to anyone, and that is to meet their unmet need. Here, we’ll talk about the needs of a High S and how you can better sell to them. | Y | Y | Y | DISC | Business Skills | BS0178 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | DISC: Understanding DISC Styles | 3:59 | In this third program of the DISC series, we’re going to discuss the four different DISC styles more in-depth. We’ll take a look at how each type handles stress or conflict, how they’re motivated, what they fear, and what their strengths are. We’ll also go over some DISC styles of famous TV and movie characters to give you some perspective. | Y | Y | Y | DISC | Business Skills | BS0179 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Developing Effective Relationships | 4:18 | Welcome back to our series on emotional intelligence. Now it's time to look at building relationships. Mastering the abilities of the first four competencies paves the way for attaining greater relationship skills. | Y | Y | N | Emotional Intelligence | Business Skills | BS0180 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Developing Empathy | 4:38 | Welcome back to our series on emotional intelligence. The first three competencies have been focused on you and your emotions. Now it's time to shift gears and look at how we deal with the emotions of others. We call it empathy but some people call it social awareness. | Y | Y | N | Emotional Intelligence | Business Skills | BS0181 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Developing Self-Awareness | 5:50 | In this program, we're going to focus on self-awareness. The key question of this program: How well do you know yourself? | Y | Y | N | Emotional Intelligence | Business Skills | BS0182 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Developing Self-Motivation | 3:37 | In this program, we're talking about Self-Motivation as it relates to EIQ. What have you accomplished in your life that made it possible for you to be here today? In other words, you already are self-motivated or you wouldn't be where you are today. | Y | Y | N | Emotional Intelligence | Business Skills | BS0183 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Developing Self-Regulation | 7:56 | In this program, we're going to look at Self-Regulation. The key question here: how do you manage and use your own emotions? Emotions are always there, they will always be there. Your challenge is learning to manage the way you respond to them. | Y | Y | N | Emotional Intelligence | Business Skills | BS0184 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: Emotional IQ and DISC | 7:00 | This program is designed to give you an overview of DISC and how you can use DISC to further your emotional intelligence, your EIQ. DISC helps you better understand yourself, so you can better understand and relate to other people. That ties directly into what you already know about EIQ. | Y | Y | N | Emotional Intelligence | Business Skills | BS0185 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Emotional Intelligence: What is Emotional Intelligence? | 5:43 | Welcome to our series on Emotional Intelligence! In this program we will introduce the idea of emotions and how they fit in. We will better understand emotions and how to be more productive. | Y | Y | N | Emotional Intelligence | Business Skills | BS0186 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communication Styles | Mixing DISC Styles | 7:14 | By now you have a basic understanding of the DISC personality types. You know their tendencies, and you know how to identify different personality types in the people you interact with. Just knowing someone’s personality is a great place to start working together more efficiently, but it’s also helpful to have an understanding of the common outcomes when certain types work together. That’s what we’ll cover in this final program of this DISC series. *Be sure to watch this series in order. | Y | Y | Y | Business Skills | BS0187 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | 01. Persuasive Communication: Introduction | 03:27 | Communication is defined as the imparting or exchanging of information or news. It's how we get through our day, our jobs, our relationships, and so on. Persuasive communication is an effective way to change the minds and behaviors of those with whom you disagree. It is an important skill, and this course gets you started on possessing it. | Y | Y | Y | Persuasive Communication | Business Skills | BS0188 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | 02. Persuasive Communication: Techniques | 06:12 | Imagine being able to get anything you wanted or needed in your professional life. Your power of persuasion plays a large part in the results you get. Some people are naturally persuasive, while others need to be coached or trained on how to persuade the right way. This course goes through many techniques for improvement. | Y | Y | Y | Persuasive Communication | Business Skills | BS0189 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Active Listening | 5:12 | To listen actively, you have to pay attention. You can't multitask, you can't avoid eye contact, you can't assume, and you can't be formulating your response. You have to hear the information. It needs to enter your brain, and then your brain needs to think about it. It's a much more complex task than we might think. This program discusses several ways to be a better listener, and the many things that often get in the way of listening well. | Y | Y | Y | Business Skills | BS0190 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Assertive Verbal Skills: Assertive Communication Techniques | 10:41 | There will be times when you need to speak up for yourself. This program teaches on how to communicate more assertively. We touch on "how" to speak assertively using your voice and body, and we discuss "what" to say. | Y | Y | N | Assertive Verbal Skills | Business Skills | BS0191 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Assertive Verbal Skills: Dealing with Manipulation | 4:16 | Manipulators. They love to prey on the meek. They bully, control, and even nicely try to persuade us to do or think things that we normally wouldn't. This program will help you recognize these people and their manipulative ways. | Y | Y | N | Assertive Verbal Skills | Business Skills | BS0192 | |
| Communications | Assertive Verbal Skills: Developing Assertiveness | 10:37 | Do you have a hard time saying no to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or disappointment difficult for you at times? If you answered yes to any of these, then this class is for you. | Y | Y | N | Assertive Verbal Skills | Business Skills | BS0193 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Barriers to Effective Communication | 0:04:43 | "Can you hear me now??" There are many barriers to communication in today's world, even beyond cell phone reception problems. Sure, some are obvious. But there are various others, some of which might even surprise you. Here, we'll explore these obstacles and provide the tools to tackle them. Then you'll be communicating "loud and clear." | Y | Y | Y | Business Skills | BS0194 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Communicating with Confidence | 4:06:00 | In every interaction, it’s not what you communicate, but how you communicate that can make all the difference. Do you communicate with confidence? What does that even mean? Well, you must be able to cultivate the emotional control, insight, charisma, and courage to voice your ideas. In this program, we want to discuss confident communication and the steps you can take to be great at it. We’ll cover identifying and controlling your emotions, identifying goals, having clear views, preparation, and respect. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0195 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 01. Around the Coffee Machine | 06:23 | Don't let chatting with the boss stress you out. Let this course be your guide to joining, leaving, and sharing in casual workplace conversations. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0196 | |
| Communications | Communicating with the C-Suite: 02. Sending an Email | 04:49 | As the world becomes increasingly digital, you may find yourself communicating with upper management primarily via email. This course will help you craft and time your communication, sending the message that you're a smart, valuable employee. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0197 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 03. During Meetings | 05:03 | For most employees, meetings are the most common time and place for interaction with upper management. Use this advice to make a good impression, every time. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0198 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 04. In the Hallway | 03:23 | Make the most of opportunities to speak with upper management. In this course, learn how to use body language to turn a chance encounter into an opportunity to network. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0199 | |
| Communications | Communicating with the C-Suite: 05. After Work Socializing | 04:22 | Learn how to make the most of after work socializing. This course will help you find the right balance to making a memorable and positive impression. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0200 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 06. Saying You Disagree | 0:03:29 | Is it possible to disagree with the boss without shooting yourself in the foot? In this course, learn how to state your opinion in a confident, constructive, and courteous manner. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0201 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 07. When You're New | 0:03:23 | What do you do when you're new? In this course, learn how to make a good first impression and set the stage for future advancement. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0202 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 08. When They're New | 0:03:24 | When leadership changes, employees must change with it. In this course, learn what to do when a new C-suite manager joins the team. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0203 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 09. When You Mess Up | 0:03:39 | Mistakes happen. Learn the best way to approach upper-level managers when you're responsible for a mistake. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0204 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 10. If You Have an Idea | 0:04:17 | Have a good business idea? In this course, learn how to think and talk like a CEO in order to move from "good idea" to "great plan." | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0205 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 11. If You Want to Impress | 0:02:55 | In this course, learn the importance of dressing, acting, and speaking to impress. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0206 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 12. When You Want a Raise | 0:03:45 | Want to bring home some extra cash? Feel like you've earned a raise? In this course, learn tips for respectfully negotiating a salary increase with your upper management team. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0207 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 13. During Difficult Conversations | 0:03:58 | In this course, learn how to handle difficult conversations while keeping your cool. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0208 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Communicating with the C-Suite: 14. When You Have Personal News | 0:04:08 | Sharing personal news at work can be tricky. Learn when and how much to share on those occasions when the professional and personal mix. | Y | Y | Y | Communicating With The C-Suite | Business Skills | BS0209 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Healthy Communication: 01. Types of Communication at Work | 0:05:55 | Communication in the workplace happens in many different ways. Face-to-face, telephone, and email are standard for most organizations. In many companies, workplace chats, instant messaging (IM), and texting have become the norm. The type and method of communication you use largely depends on whether the communication is formal or informal. This program talks about the different types of communication, when they're appropriate to use, and some things that can get in the way of good communication. | Y | Y | Y | Healthy Communication | Business Skills | BS0210 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Healthy Communication: 02. How to Communicate Well at Work | 0:04:35 | Ask any of your friends who work in a corporate office what their biggest gripe about work is, and you're likely to hear "lack of communication" from just about all of them. It makes sense because many of us spend more time at work each week than we spend at home. So, since we are spending so much time at work, it's important to learn how to communicate as well as possible. This course talks about the do's and don'ts of good communication, the basics of listening, and the importance of nonverbal communication. | Y | Y | Y | Healthy Communication | Business Skills | BS0211 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Healthy Communication: 03. How Not to Communicate | 0:06:45 | Poor communication can really take a toll on your team. It can lead to poor relationships between coworkers, unfriendly work environments, inefficient working conditions, and unclear goals. It can even result in losing business to your competition or higher than normal employee turnover. Organizational communication, or lack of it, is a common problem in many companies. So what does poor communication look like? And what can you do to fix it? This course answers those questions and more. | Y | Y | Y | Healthy Communication | Business Skills | BS0212 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Healthy Communication: 04. Using Email at Work | 0:05:27 | How many emails did you get today? How many did you send? Chances are it's a LOT, because there are over 200 BILLION emails sent and received every single day. Even though email is probably one of the primary ways you communicate with your coworkers, you may not be sending the most effective email you could. This course talks about how to get the most out of every email you send. We'll cover subject lines and email content, email etiquette, and the things to avoid when sending messages. | Y | Y | Y | Healthy Communication | Business Skills | BS0213 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Healthy Communication: 05. Communicating with Your Remote Team | 0:02:40 | Communication is the foundation of a productive team. When we're talking about remote teams, it's even more important. Using clear, consistent communication will help keep both managers and team members in the loop. You can use project or task management tools to keep everyone on track. It's also essential to discuss the importance of keeping personal relationships with remote team members. This course covers the best ways to communicate with remote teams to ensure everyone stays up to speed, productive, and engaged. | Y | Y | Y | Healthy Communication | Business Skills | BS0214 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | How to be a Great Conversationalist | 6:40 | Being a good conversationalist comes in handy both personally and professionally, and it comes easier to some than others. This course takes an in-depth look at what it takes to have a successful, two-sided conversation. We’ll go over 10 rules that apply to any discussion, whether you’re a professional communicator, or one who struggles with striking up a conversation. These rules include focusing on the positives, embracing differences, and asking purposeful questions. | Y | Y | Y | Business Skills | BS0215 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Interpersonal Communication for Managers | 9:15:00 | To be a good manager, you have to communicate well with your employees. Are you aware of how you communicate, while you’re communicating? That’s interpersonal communication and that’s what this course is all about. We will cover the different elements of interpersonal communication and how it’s used effectively. We’ll also talk about some helpful tips and tricks to being a better communicator toward your employees and in general. | Y | Y | Y | Interpersonal Communication | Business Skills | BS0216 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Interpersonal Communication: 01. Introduction | 0:04:51 | To be a good employee, you have to communicate well with your boss, coworkers, and customers. Are you aware of HOW you communicate while you're communicating? It's just as important as what you say. That's interpersonal communications, and that's what we'll be discussing here. In this course, we'll define interpersonal communications. We'll go over its different elements including communicators, messages, noise, feedback, context, and channels. Also, we'll talk about the many uses for interpersonal communication. | Y | Y | Y | Interpersonal Communication | Business Skills | BS0217 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Interpersonal Communication: 02. Effective Interpersonal Communication | 0:04:05 | Interpersonal communication is the process that we use to communicate our thoughts, ideas, and feelings to another person. It's about building relationships with others through communication. You do this by understanding the other person's situation, communicating in the right manner, and influencing the other person to listen or take action as needed. Doing all of this effectively is key, so in this course, we'll talk about how to listen well, be respectful, properly respond, acknowledge others, ask questions, and use silence effectively. | Y | Y | Y | Interpersonal Communication | Business Skills | BS0218 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Media Training: 01. Introduction to Media Training | 0:04:55 | The media can be a scary world. You've got television and radio stations, newspapers, and magazine reporters telling stories and giving their opinions. Sometimes you aren't sure what or who to believe. In this series, we are going to talk all-things-media and how you can use them to your company's advantage. | Y | Y | Y | Media Training | Business Skills | BS0219 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Media Training: 02. Media Training | 0:08:51 | Have you ever had to do an interview where you are representing your company? It can be intimidating if you don't have any media training experience. Throughout this course, you'll learn how to give the best interview possible. | Y | Y | Y | Media Training | Business Skills | BS0220 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Media Training: 03. Handling Tough Media | 0:03:09 | Sometimes reporters with the media are going to bombard you with questions. It's going to be awkward and uncomfortable, but you have to deal with it. Here are five steps you can take when you're handling tough media. | Y | Y | Y | Media Training | Business Skills | BS0221 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Media Training: 04. Social Media | 0:02:51 | We all know that social media is a powerful tool. Forty-five percent of the United States is on social media. Other media outlets uses social media to their advantage, posting stories to attract followers. How can you and your company be using social media to your advantage? | Y | Y | Y | Media Training | Business Skills | BS0222 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Nonverbal Communication: Aligning Nonverbal Communication with Intentions | 4:56 | Aligning nonverbal communication with our intentions means that our body language matches what we’re trying to communicate. Alignment happens naturally, but when there’s a disconnect, that’s when miscommunication happens. That might lead to confusion, conflict, or negative feelings. In the workplace, miscommunication can lead to poor teamwork or missed deadlines. This program is designed to help viewers develop new habits that reflect what their goals are because they may not even be aware that their nonverbals and intentions aren’t aligned. | Y | Y | Y | Nonverbal Communication | Business Skills | BS0223 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Nonverbal Communication: Appearance | 3:46 | By now you understand that nonverbal communication is important to communicating in the workplace. But you might be confused as to how exactly nonverbal communication can be used to establish yourself in an organization. In this program, we’re going to suggest some standards for nonverbal communication in the workplace as it applies to your appearance. | Y | Y | Y | Nonverbal Communication | Business Skills | BS0224 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Nonverbal Communication: Defining Nonverbal Communication | 4:11 | When you see a series about nonverbal communication, you might assume it’s going to be about body language, but nonverbal communication is much more than that. Our understanding of it has evolved in recent years due to extensive research, which we’ll discuss in this series. The goal here is to help you better understand what people are saying through nonverbal communication, to align your own nonverbals with your intentions, and to use nonverbal communication to leverage success in the workplace. In this first program, we’ll define nonverbal communication and all that encompasses it. It’s not just body language and facial expressions, but also cultural and environmental conditions that you may not have previously considered. | Y | Y | Y | Nonverbal Communication | Business Skills | BS0225 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Nonverbal Communication: Leveraging Nonverbals for Success | 5:15 | Being able to align your nonverbal actions with your intentions in the best way to leverage them for success. If you want to be successful, your nonverbals must communicate that you’re successful. Physical changes happen within our bodies and brains when we change our body language. Research shows that tweaking our posture to powerful poses not only changes how we’re perceived, but it changes who we are, helps us get better jobs, and helps us feel more confident and successful. | Y | Y | Y | Nonverbal Communication | Business Skills | BS0226 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Nonverbal Communication: Workplace Standards | 6:12 | Nonverbal communication can be used to communicate anything you’d like. Much of it will come naturally, but some of it will take some work. In the workplace, nonverbal communication tells your boss, peers, employees, clients, vendors and anyone you interact with, how you feel about your job, what your goals are, how successful you are or hope to become, and much more. Assuming you want to be viewed positively by those you interact with, here are some nonverbal standards you should consider. | Y | Y | Y | Nonverbal Communication | Business Skills | BS0227 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Communications | Putdown Offenders | 7:58 | We have all been on the receiving end of a joke, and while that joke may have been meant as nothing more than that–a joke–it can still be hurtful. I know you’re probably thinking, “We’re all adults, we can handle jokes.” But some people can’t, and some jokes go too far. Each person responds differently to any situation, humorous ones included. Have you ever felt like someone is “putting you down”? These types of people are known as putdown offenders. It’s when their humor is directed AT you. It can make you feel singled out and can be embarrassing or belittling. In this program, we’ll discuss the different types of putdown offenders and how to handle these humorous, yet hurtful situations. | Y | Y | Y | Business Skills | BS0228 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Social Cues | 5:21 | Social cues are a difficult topic to cover. Because people are different and workplace practices vary, social cues and behavioral norms might also vary depending on where and how you work. In this program, we want to take you through some more general examples of behavioral missteps and how to pick up on the social cues surrounding those. The goal of this course is to help viewers better read social cues. We also want to remind viewers to show patience and compassion for those who struggle with social cues. | Y | Y | Y | Business Skills | BS0229 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Speech Writing | 07:32.000 | Giving speeches, and writing those speeches, are two of the most dreaded tasks you may have to face in your career. But If you are confident in your writing, you'll be confident in your delivery. Gain that desired confidence through this course, with information on getting started to ending strong, and everything in between. | Y | Y | Y | Business Skills | BS0230 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Straight Talk on Bad Language | 0:03:45 | Two out of three people say they prefer NOT to hear cursing in public conversations, and they're offended when they do hear it. That's a large part of the population that's offended when they hear people cursing. Meanwhile, a recent study revealed that 81% of employers believe that swearing at work is unprofessional. In this program, we'll go over several other surprising statistics, while we discuss the use of bad language in the workplace, and when it is, or is not appropriate. | Y | Y | Y | Business Skills | BS0231 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Verbal Communication | 0:08:07 | It's no secret that many people prefer texting and messaging to talking on the phone. It's astounding to think that talking is no longer a primary form of communication for many. Even though technology has given us alternative ways to connect, the ability to verbally communicate well is still an essential life skill. This course will go over the four elements of verbal communication: volume, tempo, inflection, and planning; and we'll discuss some general tips on how to be a good verbal communicator. | Y | Y | Y | Business Skills | BS0232 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Communications | Writing Conversationally | 05:01 | To write a great speech, you must be able to write conversationally. It's not what your English teacher wants to see, but you should be writing like you talk. It involves breaking some rules and becoming a bit of a "grammar rebel," so to speak. This course talks you through this process of getting more casual and comfortable with your words. So let's get started, shall we? | Y | Y | Y | Creativity | Business Skills | BS0233 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 01. Getting Creative | 0:05:15 | Do you ever feel stuck in a rut? Like you've lost that "lightbulb" feelin'? Getting creative isn't always easy. And it's not always about brand new ideas. It's a skill that can be learned, molded, and improved upon. But it helps to follow some basic rules. And then to break some rules. Here, we talk you through the process of nurturing, and then conjuring, the creative in you. | Y | Y | Y | Creativity | Business Skills | BS0234 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 02. Logic vs Creativity | 0:07:43 | Are you logical or creative? Should we really label ourselves either way? By doing so, and going only with what comes naturally, we are limiting ourselves! Instead, let's explore ways we can blend the two, incorporating the approach we're less inclined to use. This way, we're getting "the best of both worlds," and attaining our very best results. | Y | Y | Y | Creativity | Business Skills | BS0235 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 03. Techniques | 0:02:49 | "Imagination is more important than knowledge." - Albert Einstein Do you use your imagination? Or did you abandon it long ago, with your Winnie-the-Pooh bear or Raggedy Ann doll? Well, it's time to reconnect. With this course as your faithful companion, explore new (or forgotten) ways of tapping in to your playful, curious, and creative self. | Y | Y | Y | Creativity | Business Skills | BS0236 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 04. Defining Problems | 0:03:02 | When you're stuck on a problem, what do you do? How do you get "out of the box"? It may have to do with defining the box differently, and that takes creativity. In this course, we walk you through a practical example, exploring ways to "climb out" and change your perspective. This opens up the possibilities for solutions and consequently, success. | Y | Y | Y | Creativity | Business Skills | BS0237 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 05. Generate and Evaluate | 0:02:48 | Okay, so you have all your amazing ideas, now what? Play a quick game of "eeny, meeny, miny, mo"? No!! If you want to decide with confidence, you need to analyze your options. Let us introduce you to three user-friendly tools of evaluation that will help you discern between your options, and move full steam ahead, knowing you're on the right track. | Y | Y | Y | Creativity | Business Skills | BS0238 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Creativity | Creativity: 06. Staying Creative | 0:01:37 | For those of us that may hit a dry spell here and there, this course explores quick tips to keep the creative juices flowing. | Y | Y | Y | Creativity | Business Skills | BS0239 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | 01. Feedback: Feedback Basics | 07:43 | How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know. Do you? So let's fix that! In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it. | Y | Y | Y | Feedback | Business Skills | BS0240 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | 02. Feedback: Surveys | 06:31 | You may not realize how your customers view your company until you ASK them. One of the more popular ways of doing this is to gather feedback by conducting surveys. There are many different types of survey methods: phone, email, online -- and even more reasons why a business might conduct them. | Y | Y | Y | Feedback | Business Skills | BS0241 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | 03. Feedback: Social Media Feedback | 05:25 | According to Pew Research, 24% of American adults post comments or reviews online. The Touch Agency tells us that there are something like a MILLION tweets regarding customer service every single week. Of those tweets, nearly 80% of them are negative. Entrepreneur Magazine states that 38% of users who shared or favorite an item on Facebook, Twitter, or Pinterest went on to purchase the item. What does this mean for your company? | Y | Y | Y | Feedback | Business Skills | BS0242 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | 04. Feedback: What To Do With Feedback | 03:09 | Gathering feedback from your customers is great, but it's not enough. After you've created focus groups and advisory boards, or created surveys, you have to DO something with the feedback! Loyal customers can be worth up to 10 times as much as their initial purchase, and using what they tell you about your company is a great way to create loyal customers. | Y | Y | Y | Feedback | Business Skills | BS0243 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Creating Great Customer Conversations | 4:57 | What exactly does it take to have a good conversation that would be considered good service? How do we deal with others with good customer service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation. | Y | Y | Y | Business Skills | BS0244 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Customer Service | Customer Service Later | 5:18 | When it comes to customer service, you want to satisfy customer needs so that they keep coming back. But how many times have you heard “Go the extra mile” or “Underpromise and overdeliver”? If you go beyond meeting customer needs, the customer is extra happy, and that’s a good thing, right? The short answer is no. Setting the bar too high can hurt you in the end. In this course, we want to talk about why that’s the case. We want to help retrain your customer service brain to simply satisfy, not exceed expectations, so your customers are happy, but don’t expect more than they should. | Y | Y | Y | Business Skills | BS0245 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Customer Service | Customer Service: 02. Helping Customers Increase Income | 0:02:36 | Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it's time to figure out what's important to your customers BEYOND the SQI. If you ask them, "Why are you in business?", the answer is usually pretty simple: to make money! This course will take you through the different ways to generate revenue, so your customers see you as a tool to help them reach their business goals. | Y | Y | Y | Business Skills | BS0246 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Customer Service | Customer Service: 01. Service Quality Indicators | 0:02:59 | Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing, and you must be competent and friendly. However, there's more to it than being well liked when it comes to satisfied customers. In this course, we'll look at the FedEx Corporation and their approach to customer satisfaction. Through their creation of Service Quality Indicators (SQIs), FedEx has the ability to discover what their customers value the most. We'll discuss how to apply their system to your customers. | Y | Y | Y | Customer Service | Business Skills | BS0247 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Customer Service: 03. Helping Customers Decrease Expenses | 0:02:43 | We've covered Service Quality Indicators and the things that you can do to increase your customers' revenue. The final component to providing valuable customer service is helping your customers decrease expenses. In this course, we'll cover the five things that make up expenses and discuss the three largest expense items for organizations: Cost of goods, cost of labor, and direct expenses. We'll also go over the different ways that you can help reduce those numbers for your customers. | Y | Y | Y | Customer Service | Business Skills | BS0248 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Representing Your Brand | 6:45 | When you are wearing your uniform and name tag, you ARE the brand. You have an obligation to look and be at your very best when you wear that logo. There’s a lot that goes into making sure you properly represent your brand – your clothes, your hair, how you drive, and more. In this program, we’re going to talk about the way you present yourself and how it can help you be the brand. | Y | Y | Y | Customer Service | Business Skills | BS0249 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Greetings | 2:46 | In this series of short videos, we're going to cover the basics of using the phone in a business setting. | Y | Y | Y | Telephone Techniques | Business Skills | BS0250 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Handling Angry Callers | 3:02 | Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult or even unpleasant for you, they're great opportunities to change these unhappy callers into satisfied customers. Here are some tips that will help you turn the unhappy into happy. | Y | Y | Y | Telephone Techniques | Business Skills | BS0251 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Hold Please | 2:00 | We want to communicate to the person who's calling us that they're the most important thing. However, when we have to put them on hold, it says exactly the opposite. In this program you can learn some techniques that makes it easier for the caller when they're placed on hold. | Y | Y | Y | Telephone Techniques | Business Skills | BS0252 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Phone Etiquette | 3:07 | Have you ever called a business, and it was impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times, and never actually talked to a person. It's time to learn about good business phone etiquette. | Y | Y | Y | Telephone Techniques | Business Skills | BS0253 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Taking Calls | 3:15 | Taking a phone call obviously isn't rocket science, but we can all pick up some bad habits. Here are some tips to taking a phone call. | Y | Y | Y | Telephone Techniques | Business Skills | BS0254 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Telephone Techniques: Taking Messages | 3:06 | If answering the phone is a part of your daily duties, then you take a lot of messages. Here are two things that will help you: creating a plan and collecting information. | Y | Y | Y | Telephone Techniques | Business Skills | BS0255 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | The Four Ps For Creating Loyal Customers | 0:03:55 | Experts say that acquiring new customers can cost anywhere from five to 25 times more than retaining new ones. So, customer loyalty is very important. When it comes to gaining said loyalty, are you minding your Ps and Qs? How about just your Ps? In this course, we look at the four Ps for keeping that precious customer. These include products, processes, performance, and last, but not least, your polite and professional people. | Y | Y | Y | Business Skills | BS0256 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Customer Service | Working in Retail: How to Give Exceptional Service | 6:56 | A survey of retail customers revealed that there are five things customers want in their retail experience. They want a knowledgeable associate, satisfaction, personalized service, online and offline integration, and they want fun. Let's take a look at each of these. | Y | Y | Working In Retail | Business Skills | BS0257 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Customer Service | Working in Retail: How to Handle Feedback | 7:19 | Feedback is a gift. If you're lucky, your customers are giving you feedback. Feedback tells you what you're doing well and what you're not doing well. And since you're striving to give exceptional customer service, you want to receive feedback, both good and bad. | Y | Y | N | Working In Retail | Business Skills | BS0258 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: How to Stay Positive with Customers | 3:33 | If you're positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can't please, but by eliminating certain phrases, you'll increase your probability of a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0259 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: How to Upsell | 5:34 | Upselling is an art and it's one you need to master if you're in retail. It's a delicate balance of communication, product knowledge, and the power of suggestion. The problem with most upselling is that it happens at the wrong time. A successful upsell is more than asking "Would you like anything else?" It's about you demonstrating a value to your customer. | Y | Y | N | Working In Retail | Business Skills | BS0260 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Managing Retail Employees | 10:17 | Being a manager is difficult. Being a manager in the world of retail is even more difficult. Not only are you responsible for achieving store goals which include sales, upsells, shrink, and customer satisfaction, but also your success is dependent on the people who work for you. | Y | Y | N | Working In Retail | Business Skills | BS0261 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I Can't Find This | 1:37 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0262 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I'm Just Looking | 1:49 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0263 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I'm on a Mission | 1:27 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0264 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry. | 1:44 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0265 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I've Got a Coupon for That | 2:01 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0266 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Customer Service | Working in Retail: Who is your Customer?: I've Got Time and Money | 1:31 | In retail customer service, it's important to know who your customers are, so you can identify the best way to interact with them and sell to them. This series will make your life easier and provide you with a satisfied customer. | Y | Y | N | Working In Retail | Business Skills | BS0267 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Cybersecurity | Creating a Cybersecurity Training Program | 5:33 | The threat of cyberattacks are increasing each year. Cybercriminals are attacking businesses just like yours to gain employee or client information, expose user data, or gain access to confidential information. And the truth is this, most successful attacks are the result of employee negligence. While you may have the latest antivirus software installed on everyone’s computers, the reality is that training your employees to be vigilant is the most important thing you can do to protect your business and your assets. As with most training, it’s up to you to determine what employees need to know, how frequently they need to relearn it, and how the information should be presented. We’re here to help you sort all that out. Even if you already have your cybersecurity training in place, this course can serve as a checklist to ensure you’re not missing something. | Y | Y | Y | Business Skills | BS0268 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Cybersecurity While Traveling | 7:57 | The goal of cybersecurity is to protect your devices and your data. How does that work when you’re traveling? What are the precautions that you need to take to keep your information safe? What happens if one of your devices gets stolen? What about unsecure Wi-Fi networks? What do you need to be aware of when using public networks? We’ll answer these questions and more. We’ll also discuss what you should do before you travel, while you’re away, and what to do once you’re back home. | Y | Y | Y | Business Skills | BS0269 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Defining Cybersecurity | 4:50 | It’s hard to have a conversation about cybersecurity without throwing around a lot of jargon, so in this course we’re going to break down some common cybersecurity terms. We’ll define cyberspace, cybersecurity, cybercrime, and cyberterrorism. We’ll also go over other familiar terms including malware, phishing attacks and emails, and identity theft. | Y | Y | Y | Business Skills | BS0270 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Email Phishing | 6:03 | You’ve likely received phishing emails. They’re the emails that bait you to click on them. They show up in all forms, from blatantly fake emails, to confusing emails coming from your actual contacts, to emails disguised to look just like your bank or Netflix, or some other trusted provider. They almost always contain a link that they want you to click, or prompt you to fill out a form, or pay money, or otherwise ask you to reveal personal information in some way. In this course, we’ll discuss why phishing emails are so successful, what you should do if you suspect you’ve received a phishing email, and the steps to take if you inadvertently click on a link. | Y | Y | Y | Business Skills | BS0271 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | GDPR | 4:49 | Protecting your personal data online is important, especially in this day and age. In this program, we are going to talk about the General Data Protection Regulation, also known as GDPR. While GDPR is not in effect in the United States, it still affects you, your data, and your company. If you’re an EU citizen traveling in the United States, you are still protected by GDPR. This program is intended to give you helpful advice on what GDPR is. This is not, however, a definitive statement of law. | Y | Y | N | Business Skills | BS0272 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Identity Theft | 7:23 | According to the Department of Justice, identity theft and identity fraud refer to all types of crime in which someone wrongfully uses another person’s personal data in some way that involves fraud or deception, typically for economic gain. If you pay attention to the news, there’s often reports of large banks or companies being hacked and thousands of personal records being compromised. In fact, you’ve likely had your debit card replaced at least once or twice as a result of your bank being proactive when they suspect your account might have been compromised. Unfortunately, identity theft has become commonplace. In this course, we’ll go over the different ways that your financial standing may be impacted as a result of identity theft. We will also discuss credit bureaus, how to protect yourself, and what to do if your identity is stolen. | Y | Y | Y | Business Skills | BS0273 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Malware | 4:55 | In this course, we will define malware and go through the warning signs of being attacked. Then, we’ll go through what to do to best mitigate any damage. | Y | Y | Y | Business Skills | BS0274 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Minimizing Insider Threats | 6:56 | According to statistics, insider threats are responsible for more than half of all data breaches. Insiders are part of the team in some way. It could be employees, vendors, third party affiliates, contractors, business partners, or former employees. It could be anyone who currently has or previously had privileged access to confidential or important data. An insider threat is the threat of malicious behaviors coming from someone who’s a part of one of these insider groups. The cost to you could be enormous, so the purpose of this course is to help you minimize the risk. | Y | Y | Y | Business Skills | BS0275 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Passwords | 7:34 | No matter how many times we’re told to create strong passwords, or to use different passwords on every site, we just don’t do it. It’s not convenient. We know the risk, but we think “it won’t happen to us.” But the minute your information is compromised, and you’re on the phone with your bank trying to determine when and how your identity was stolen, and how long it’ll take to get access to your money, you’ll regret being lazy about passwords. The Federal Trade Commission (FTC) estimates that recovering from identity theft takes an average of 6 months and 200 hours of work. In this program, we’re going to go over a system that helps you set unique passwords for each site. We’ll also discuss some additional tips for making your passwords more creative. | Y | Y | Y | Business Skills | BS0276 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Protecting Your Intellectual Property | 7:34 | Based on the FBI’s definition, intellectual property (IP) theft involves robbing people or companies of their ideas, inventions, and creative expressions, which can include everything from trade secrets and proprietary products or parts, to movies, music, and software. The IP Commission Report estimates that the annual cost of IP theft on the U.S. economy falls somewhere between $225 billion and $600 billion. Those costs are divided into three categories that we’ll cover in this program. We’ll also talk about how intellectual property theft happens, how to establish intellectual property as your own, and knowing your own vulnerabilities. | Y | Y | Y | Business Skills | BS0277 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Protecting Your Mobile Device | 8:14 | Many of us forget that our phones are computers that are vulnerable to the same cyber threats as our desktops and laptops. There are things you can do to keep your mobile devices safe, and we discuss them here. | Y | Y | Y | Business Skills | BS0278 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Protecting Your PC: Daily Precautions | 6:52 | You are responsible for keeping your computer and your personal information safe. That means at home, at work, and anywhere else you happen to be in the world. This course is in place to provide tips on how you should protect yourself and your information. | Y | Y | Y | Business Skills | BS0279 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Ransomware | 4:28 | Ransomware is malware that infects your system and either locks it down or encrypts your files, and then demands a ransom for those files to be unlocked or restored. You know you have a ransomware attack when you receive a pop-up window demanding a ransom of a certain amount. It may also provide a way to contact the hacker and detail how that ransom should be paid. In this course, we’ll discuss the different types of ransomware, what you should do if you receive a ransomware message, and how to protect yourself from it. | Y | Y | Y | Business Skills | BS0280 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Social Engineering | 7:05 | Social engineering is a huge part of your daily cyber threat, and it’s important to have an understanding of what it is, how it’s used, and what to look for to protect yourself and your company. Social engineering is the use of deception to manipulate individuals into revealing confidential or personal information that may be used for fraudulent purposes. Cybercriminals use social engineering as a non-technical strategy, relying on human mistakes. What does that all of that really mean? That’s what this course is all about. | Y | Y | Y | Business Skills | BS0281 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Types of Malware | 12:08 | Certain types of malware can impact your computer in different ways, but in the end, the impact is usually expensive, time consuming, and frustrating. In order to help prevent a cyberattack, it’s good to have an understanding of what’s out there and how they get into your system. This course will walk viewers through the many types of malware including adware, bots, ransomware, rootkits, spyware, Trojan malware, computer viruses, and worms. We’ll also discuss the warning signs that indicate a malware infection. | Y | Y | Y | Business Skills | BS0282 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Cybersecurity | Your Responsibility | 5:06 | Most of us don’t even think about the dangers of constantly navigating the internet. We’re connected through our phones, computers, watches, televisions, cars, and even through little speakers at home that are listening to everything we say! In this course, we’ll go over the risks and your responsibility, at least in the workplace, to protect yourself and your organization. | Y | N | N | Business Skills | BS0283 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Avoiding Mistakes | 06:01.000 | Don't you hate making mistakes? Does it make you wish you could go back in time, wave a magic wand, and fix everything? Well, we've not quite perfected our GECBTS time machine, but we do have the ABCs for avoiding mistakes. Just jump into this course, and say "ABC, 123, presto!" In learning the recipe for making more balanced decisions, you'll find yourself transformed into someone that rarely needs regret! | Y | Y | Y | Business Skills | BS0284 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Decision Making Basics: 04. Facts vs Opinions | 06:54.000 | Separating facts from opinions is a critical component of good decision making. Facts are defined as "statements supported by verifiable evidence." In this course, we'll discuss the different types of facts, and how careful observation of hard evidence is essential to making good choices. Opinions are beliefs or personal judgements that cannot be supported by verifiable evidence. We'll look at the various types of opinions, and the importance of knowing how to differentiate between what is factual and what is opinion-based. | Y | Y | Y | Decision Making Basics | Business Skills | BS0285 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Decision Making Basics: 05. Generating Options | 03:58.000 | The desire for MORE choices is a common one. "I had no choice." "I wish there was another way to go." "I'm stuck between a rock and a hard place." When you find yourself struggling to find viable options, or any options at all, two simple steps can help you move beyond the obvious and find creative solutions: naming your box and brainstorming. In this course, we'll go over these steps, and take a look at how to generate more options for a decision that you're confident in. | Y | Y | Y | Decision Making Basics | Business Skills | BS0286 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Decision Making Basics: 06. Decision Making Models | 04:08.000 | Over the last few decades, experts have studied and analyzed how decisions are successfully made. Through their research, two models have emerged that can help your organization standardize decision-making processes. The TDODAR Decision-Model is used for making quick decisions. The Kepner-Tregoe Matrix is used for decisions that require deep analysis. In this course, we'll provide an overview of both models: how they work, when to use them, and how they can move your decision-making process forward toward a resolution. | Y | Y | Y | Decision Making Basics | Business Skills | BS0287 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Decision Making Basics: 01. Gathering Information | 06:01.000 | Solid, accurate information is the hallmark of any good decision, whether your decision is simple or complex. In this course, you'll learn to make your choices based on the right evidence. We'll take a look at the difference between data and knowledge, and how they can aid in your process. We'll discuss the validity of the information that you're using, and how to determine credible sources. We'll also talk about "analysis paralysis," and when you should stop gathering information. | Y | Y | Y | Decision Making Basics | Business Skills | BS0288 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Decision Making Basics: 02. Understanding Motivation | 04:58.000 | Motivation is defined as "the activation of goal-pursuing behavior." It's what drives people to get things done, and is essential to a productive workplace. It's important to understand your own motivation when making critical decisions. We'll discuss the two types of motivation, extrinsic and intrinsic, and how they impact our choices. We'll also talk about hidden motivators known as "cognitive biases." Understanding your personal cognitive biases is key to making objective and sound choices. | Y | Y | Y | Decision Making Basics | Business Skills | BS0289 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Decision Making Basics: 03. Making Quick Choices | 06:34 | Sometimes we're forced to make quick decisions. That's no big deal when they're simple choices, like where to eat or what clothes to buy. For the quick decisions that are weightier and more consequential, it's good to have skills in place to help you choose. In this course, we'll discuss roadblocks that get in the way. We'll also give you some tips on how to overcome those hurdles, so that you can make important decisions quickly and comfortably. | Y | Y | Y | Decision Making Basics | Business Skills | BS0290 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Decision Making | Empowering Employee Decisions | 03:32 | "I'll have to check with my manager." Have you heard this before? And did it annoy you? Well, we say, "Power to the people!" With this course, learn how to create the boundaries and environment that allow your people to thrive, knowing they're supported. Their strength then becomes the company's strength, and that's when everyone wins. | Y | Y | Y | Business Skills | BS0291 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Going with Your Gut | 5 | There are times when leaders can benefit from going with their instinct, particularly in decision making. In this course, we'll explore what intuition is, if and when it can be valuable, and how to develop it to your best advantage. | Y | Y | Y | Business Skills | BS0292 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Identifying Unintended Consequences | 05:06 | Every decision we make in business has consequences, both intended and unintended. This course explores the causes and types of unintended consequences, providing strategies for planning ahead. This allows you to gain confidence in knowing that you're better prepared, come what may. | Y | Y | Y | Business Skills | BS0293 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Making Group Decisions | 05:37 | Making a decision as a group can be a very powerful tool - or a very painful process. In this course, you'll learn how to get a group involved and organized in decision making. We'll go through this process, step by step, helping you make it a positive, even painless, experience for all. | Y | Y | Y | Business Skills | BS0294 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Strategic Thinking | 05:33 | "Big picture" thinking is a tool that provides greater opportunities for success. In this course, we'll delve into why it's so important, what it entails, and how managers can develop the skills for it. This knowledge will help you incorporate it throughout your company, leading to better decisions more often, and at every level. | Y | Y | Y | Business Skills | BS0295 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Decision Making | Surviving Poor Decisions | 04:32 | What happens if you make the wrong choice? Do you end up, shipwrecked, and abandoned on The Island of Bad Decisions? How do you survive it? This course is your life raft of answers! It sails you through three steps of recovery, from acknowledgment to corrective action, then to the safe haven of "moving forward." | Y | Y | Y | Business Skills | BS0296 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Developing Your Culture | Creating Civility in the Workplace: Everyone's Responsibility | 12:23:00 | Being civil to one another seems simple enough. We can all show common courtesy, right? Believe it or not, lack of civility in workplaces is on the rise. This can impact employee engagement, productivity, creativity, and collaboration. What’s considered “uncivil” may not be what you think. This course takes a look at several little things many people are guilty of doing that they may not even realize are harmful or hurtful. We’ll discuss why we justify those actions, why we often fixate on each other’s differences, and some common missteps that many companies are taking. | Y | Y | Y | Business Skills | BS0297 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Developing Your Culture | Cross-Cultural Considerations: Cultural Intelligence | 7:08:00 | Working effectively with different cultures or people of different cultures requires a certain level of cultural intelligence. If you’re not familiar with this term, that’s okay. That’s what this course is all about. We’ll discuss what it takes to adapt to different cultures in order to live and work comfortably and successfully. | Y | Y | Y | Cross-Cultural Considerations | Business Skills | BS0298 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Cross-Cultural Considerations: The Concept of Time | 8:02:00 | Americans observe time differently than those living and working in Spain, India, Japan, and beyond. If we wish to work happily and productively with our international counterparts, then we need to understand how they view the concept of time. It varies vastly depending on who you’re working with and where they’re coming from. In this course, we’ll discuss how various cultures view time, and we’ll go over the difference between sequential and synchronic time. We’ll also detail some best practices for conducting business while respecting these cultural differences. | Y | Y | Y | Cross-Cultural Considerations | Business Skills | BS0299 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Cross-Cultural Considerations: What is Culture? | 5:48:00 | You hear the word “culture” a lot; in the news, in conversation, in referring to travel, and in the workplace. But what is “culture” and what does it have to do with you in the workplace? Well, there’s “workplace culture,” which is the dynamics and values system that determines your workplace priorities or behaviors, and then there’s “culture” in the broader sense. That’s what we’ll be focusing on in this program. | Y | Y | Y | Cross-Cultural Considerations | Business Skills | BS0300 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Cross-Cultural Considerations: What's Your Culture? | 7:18:00 | To better understand the culture of others, you need to identify your own culture and determine how it influences your views, values, and priorities. In this course, we’ll take you through a series of questions to get you thinking about your culture. We’ll discuss who you spend your time with, what your basic day looks like, the groups you belong to, and more. | Y | N | Y | Cross-Cultural Considerations | Business Skills | BS0301 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Cross-Cultural Considerations: Workplace Basics | 6:21:00 | Working together to build a safe and productive environment, where people of all backgrounds and cultures can thrive, is part of having a successful organization. It might be that you are part of the cultural majority and that you have new cultures coming into your workplace that you have never met or worked with before, or it might be that you are partnering with an organization in another country or even another part of your own country. Interacting with different cultures is inevitable in the modern workforce. And, frankly, including different cultures means being forced to view things from different perspectives, which means building a stronger organization as a whole. The goal of this program is to help you engage with people of any culture respectfully and successfully. | Y | Y | Y | Cross-Cultural Considerations | Business Skills | BS0302 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Developing a Learning Culture | 0:08:43 | Learning often takes a back seat to other business functions, when it really should be in the driver's seat. Without a culture of learning, how does your company improve and expand? How do you beat the competition? It won't and you won't, not to your full potential, anyway. With this course, we can help you change that. We give you the keys to formalizing your training and creating structure to it, so you can steer your way to Successville! | Y | Y | Y | Business Skills | BS0303 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Developing Your Culture | Fun at Work: 01: The Importance of Humor | 0:07:38 | Fun often gets a bad rap in the workplace. People associate fun with play. Play is the opposite of work. If we're playing, we're not working. People often think that fun requires a lot of time. Therefore, if we're having fun, we're not being as productive as we should be. In many cases, these are myths! There are actually several benefits to having fun at work. That's what we'll be covering in this program. | Y | Y | Y | Fun at Work | Business Skills | BS0304 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Fun at Work: 02: What's Funny? | 0:08:02 | Being funny at work is tricky. When it's funny, it's FUNNY! When it's supposed to be funny and it's not, it can get really awkward! Professional comedians will tell you that you need to know your audience; you need to read the room, and timing is everything! We can't all have the same sense of humor. So how do we know what's funny? | Y | Y | Y | Fun at Work | Business Skills | BS0305 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Fun At Work: 03: What's NOT Funny? | 0:07:11 | There are certain topics that you should avoid when using humor in the workplace. What is funny to one person may be offensive to someone else. This program will cover some types of funny that you'll want to steer clear of, including some things you've maybe never considered to be inappropriate. | Y | Y | Y | Fun at Work | Business Skills | BS0306 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | LGBTQ in the Workplace: Coming Out at Work | 4:33:00 | Coming out is the process of exploring your own sexual orientation and/or gender identity and sharing that identity with others. Everyone’s coming out story is different and unique and that’s because the process is affected by environmental cues, circumstance, upbringing, timing, and every other factor that could come into play. Coming out at work can be daunting to some and a relief to others. If you’re thinking about coming out at work, this program takes you through ways to make it easier and more comfortable. We’ll also discuss things to consider in order to protect yourself. And lastly, we’ll go over ways to support colleagues who’ve come out. | Y | Y | N | LGBTS In The Workplace | Business Skills | BS0307 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | LGBTQ in the Workplace: Gender Identity vs. Sexual Orientation | 4:35:00 | Gender identity and sexual orientation are two totally different things, contrary to what many believe. For example, if someone is transgender, many people automatically think that they must be gay. This simply isn’t the case. In this course, we’ll define and discuss the differences of these often-misconstrued concepts. We’ll provide an in-depth explanation of the various types of gender identities and how those are often expressed. We’ll also talk about how people identify their sexual orientation, and the terms associated with that. | Y | Y | N | LGBTS In The Workplace | Business Skills | BS0308 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | LGBTQ in the Workplace: Supporting a Transitioning Coworker | 4:20:00 | People who choose to transition go through many changes mentally, emotionally, and physically. It’s a long and difficult process. Your work may be affected directly if they are taking a leave, or you may find that changes are made to your office policies to accommodate their transition. In this course, we’ll talk through some of the changes that may occur, we’ll discuss information and questions that are considered private or inappropriate, and we’ll go over things you can do to be supportive of your colleague. | Y | Y | N | LGBTS In The Workplace | Business Skills | BS0309 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | LGBTQ in the Workplace: Supporting a Transitioning Employee for Managers | 6:14:00 | People who transition go through many changes mentally, emotionally, and physically. It takes a long time and there are many risks associated with transitioning. They are making a huge step to becoming the person they want to be, and we as good humans and managers, need to support their transition. Not only is this the right thing to do, but it’s a business decision. Ensuring they are supported during this time will help them retain their skills, experience, and knowledge. In this program, we’ll discuss how to support a transitioning employee. | Y | Y | N | LGBTS In The Workplace | Business Skills | BS0310 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | LGBTQ in the Workplace: Understanding Pronouns | 6:41:00 | Whether or not you understand the true definition of a pronoun, you use them all the time. These are the words that signify the identity of the person or people talking, or the person or people being talked about; e.g. I, you, she, he, it, them, etc. When we’re talking about gender identity, these pronouns can be difficult to navigate. We all want to be respectful of one another. So in this course, we’ll do a brief grammar lesson on using pronouns. We’ll also discuss some gender-neutral pronouns and how to politely and respectfully determine someone’s preferred pronoun. | Y | Y | N | LGBTS In The Workplace | Business Skills | BS0311 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | Liven Up Your Culture | 0:06:43 | You know the business benefits to being fun and funny at work shouldn't be ignored. A fun workplace promotes teamwork, it sparks creativity, it reduces stress and conflict, and it increases productivity. There are companies out there that have mastered the fun culture. So how can you have fun or be funny at work? | Y | Y | Y | LGBTS In The Workplace | Business Skills | BS0312 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Developing Your Culture | People First | 0:06:34 | Attitudes and behaviors toward people can be shaped by language, and the wrong language can lead to prejudice and discrimination. This is why it's critical for everyone to learn and use People First language. It's a way of speaking that, rightly, puts the person first, rather than a disability or condition they might have. Here, we walk you through why it matters, and how to put it into practice, pronto! | Y | Y | Y | LGBTS In The Workplace | Business Skills | BS0313 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 01. Training Responsibilities | 3:35 | In 1991, the United States Congress passed the Omnibus Transportation Employee Testing Act. The act, enforced by the many agencies of the U.S. Department of Transportation (DOT), is the reason why your company is required to have a drug and alcohol testing program. It's also the reason for this video and any other alcohol training opportunities you've likely received. The DOT requires that all employees receive alcohol training. Company management is responsible for providing this education at no cost to their employees. | Y | Y | N | Alcohol Abuse | Business Skills | BS0314 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 02. Rules and Regulations | 3:53 | More than two decades ago, the United States Congress recognized that supervisors in the transportation industry needed training on alcohol misuse. The goal, of course, was to make everyone on the road safer -- and more likely to arrive home alive. This introductory course will give you the basics behind the rules and regulations. It's a primer to help you understand why your subsequent training is so important. | Y | Y | N | Alcohol Abuse | Business Skills | BS0315 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 03. Who Should I Test? | 13:21 | Initiating alcohol testing is probably one of the more uncomfortable tasks associated with being a supervisor. But you can alleviate some of the discomfort by knowing the federal rules and regulations regarding testing -- so you never feel like you're making split-second decisions. The U.S. Department of Transportation (DOT) carefully outlined these rules for you, according to the stipulations of the 1991 Omnibus Transportation Employee Testing Act. This course provides the specifics of when you're required to send an employee for alcohol testing. | Y | Y | N | Alcohol Abuse | Business Skills | BS0316 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 04. How Do I Know if Someone is Impaired? | 18:15 | The rules of the 1991 Omnibus Transportation Employee Testing Act require that supervisors receive training regarding what constitutes alcohol impairment. It might sound simple enough- if someone appears intoxicated, you should test them, but everyone responds to alcohol differently. Someone who might not appear outwardly impaired could have a blood alcohol content (BAC) higher than the legal limit. And even though they aren't slurring words or stumbling, their reaction time and decision-making skills were impacted when their very first drink hit the bloodstream. It's your job to fully understand alcohol impairment, so you can decide when to refer one of your employees for alcohol testing. | Y | Y | N | Alcohol Abuse | Business Skills | BS0317 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 05. What Are the Testing Procedures? | 5:44 | In this section, we'll discuss the procedures for your alcohol testing program. Even if you aren't conducting testing onsite, which means you're referring testing to a different facility, you should have an idea of how the tests should be performed. | Y | Y | N | Alcohol Abuse | Business Skills | BS0318 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 06. What Happens if My Employee Fails an Alcohol Test? | 4:23 | When it comes to managing an alcohol testing program, there's likely nothing more disappointing than having an employee fail an alcohol test. In this video, you'll learn more about what it means to fail an alcohol test, as well as your obligations as a supervisor when it comes to the U.S. Department of Transportation's (DOT) rules for alcohol testing. | Y | Y | N | Alcohol Abuse | Business Skills | BS0319 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 07. What Happens if My Employee Refuses an Alcohol Test? | 3:26 | If you're a supervisor managing an alcohol testing program, it is very likely that -- at some point -- you'll have an employee refuse alcohol testing. As you probably already know, the U.S. Department of Transportation (DOT) mandates alcohol testing. Every industry under the DOT's oversight has to comply with the testing rules, which include both testing if there is reasonable suspicion of alcohol misuse and a random testing program that includes all employees. | Y | Y | N | Alcohol Abuse | Business Skills | BS0320 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 08. Record Keeping | 4:15 | Record keeping rules are part of the U.S. Department of Transportation regulations for alcohol testing. Your company must maintain program administration and test result records in a secure location with controlled access. | Y | Y | N | Alcohol Abuse | Business Skills | BS0321 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Alcohol Abuse: 09. Employee Training | 8:16 | If you're performing safety-sensitive work, you're going to be drug tested. The US Department of Transportation has a no-tolerance policy when it comes to alcohol. If your blood alcohol content is above 0.02%, you will be pulled off duty. If it's above 0.04%, you're in violation of the DOT's rules. | Y | Y | N | Alcohol Abuse | Business Skills | BS0322 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Bad Weather Driving Basics | 11:25 | Driving in extreme weather conditions causes anxiety for many people. We've all had that moment when you realize your tires aren't getting traction and you start to skid. Your heart starts pounding, and your grip on the steering wheel is so tight your knuckles are white, right? Losing control of your vehicle, even for just a moment, is a scary thing. So in this program, we're going to give you some tips on driving in the rain, snow, and ice. | Y | Y | N | Business Skills | BS0323 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Driving Safety | CDL: 01. Basics | 6:53 | Earning a commercial driver's license can be the first step in a rewarding career because it allows you to apply for a variety of jobs. In this course, we'll learn about industry basics, including all the steps required to earn your license. | Y | Y | N | CDL | Business Skills | BS0324 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 02. Basic Vehicle Control | 12:43 | The general knowledge portion of your CDL exam includes a thorough assessment of your driving skills. This course will prepare you for the basic vehicle control part of the exam. | Y | Y | N | CDL | Business Skills | BS0325 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 03. Transporting Cargo Safety | 4:33 | Trucks are one of the most crucial forms of transportation to the American economy. Part of earning your CDL is learning how to safety load and carry cargo. | Y | Y | N | CDL | Business Skills | BS0326 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 04. Transporting Hazardous Materials | 7:29 | If you're studying for your CDL, chances are you've already learned how to safely transport cargo. Transporting hazardous materials is an important part of the CDL exam, and that's what we're going to cover in this program. | Y | Y | N | CDL | Business Skills | BS0327 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 05. Hazardous Driving Conditions | 9:21 | As every motorist knows, driving conditions make all the difference. As a commercial driver, you've got to know how to operate a larger vehicle in all conditions. | Y | Y | N | CDL | Business Skills | BS0328 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 06. Accident and Fire Procedures | 6:14 | As you prepare for your CDL exam, you'll notice that much of your education is focused on accident prevention. In this course, you'll learn what to do if an accident or fire does occur. | Y | Y | N | CDL | Business Skills | BS0329 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CDL: 07. Vehicle Inspections | 4:55 | Any time you drive, federal and state laws require you to inspect your vehicle before turning on the ignition. These laws are designed to protect the safety of all motorists, including you! | Y | Y | N | CDL | Business Skills | BS0330 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | CSA Training for Employees | 13:09 | CSA is a data-driven compliance and enforcement program. It's all part of the FMCSA's effort to prevent crashes, injuries, and fatalities associated within the commercial driving industry. | Y | Y | N | Business Skills | BS0331 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Driving Safety | CSA Training for Managers | 11:59 | CSA is a data-driven compliance and enforcement program. It's all part of the FMCSA's effort to prevent crashes, injuries, and fatalities associated within the commercial driving industry. | Y | Y | N | Business Skills | BS0332 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Driving Safety | Safe Driving: Aggressive Driving | 6:41 | In this program, we're going to cover what Aggressive Driving is, what causes people to do it, how to keep yourself from driving aggressively, and what to do when you are confronted by an aggressive driver. | Y | Y | Y | Safe Driving | Business Skills | BS0333 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Safe Driving: Distracted Driving | 9:37 | In this program we're going to cover Driving Distractions: what they are, how to avoid them and we'll also go over some safe driving tips. | Y | Y | Y | Safe Driving | Business Skills | BS0334 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 01. Training Responsibilities | 3:24 | In 1991, the United States Congress passed the Omnibus Transportation Employee Testing Act. The act, enforced by the many agencies of the U.S. Department of Transportation (DOT), is the reason why your company is required to have a drug and alcohol-testing program. It's also the reason for this video and any other alcohol training opportunities you've likely received. The DOT requires that all employees receive substance training. Company management is responsible for providing this education at no cost to their employees. | Y | Y | N | Substance Abuse | Business Skills | BS0335 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 02. Rules and Regulations | 3:25 | In 1991, the United States Congress passed the Omnibus Transportation Employee Test Act, which outlines how the U.S. Department of Transportation (DOT) should standardize drug and alcohol testing. This course is a primer, designed to help you understand why subsequent training is so important. The Omnibus Transportation Employee Testing Act applies to everyone under the DOT's jurisdiction. | Y | Y | N | Substance Abuse | Business Skills | BS0336 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 03. Who Should I Test? | 12:51 | Initiating drug testing is probably one of the more uncomfortable tasks associated with being a supervisor. But you can alleviate some of the discomfort by knowing the federal rules and regulations regarding testing -- so you never feel like you're making split-second decisions. The U.S. Department of Transportation (DOT) carefully outlined these rules for you, according to the stipulations of the 1991 Omnibus Transportation Employee Testing Act. This course provides the specifics of when you're required to send an employee for drug testing. | Y | Y | N | Substance Abuse | Business Skills | BS0337 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 04. How Do I Know if Someone is Impaired? | 19:22 | The transportation industry impacts nearly everyone, because the drivers are on the roads, rails, waterways, and airways day and night. Because of this fact, the government has mandated that all industry employers maintain drug and alcohol-free workplaces. The 1991 Omnibus Transportation Employee Testing Act requires that supervisors receive training regarding the signs and symptoms of drug use. It might sound simple enough, if someone appears to be under the influence you should test, but drugs impact individuals differently. It's up to you, as a supervisor, to recognize the signs of drug use and to get your employees tested, hopefully before an accident occurs. | Y | Y | N | Substance Abuse | Business Skills | BS0338 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 05. What Are the Testing Procedures? | 7:29 | In this section, we'll discuss the procedures for your controlled substances testing program, as mandated by the U.S. Department of Transportation (DOT). Most of the time, your company will have a separate testing facility conduct your testing. Because it's up to your company to ensure that testing procedures are followed, you should have an idea of how the tests should be performed. | Y | Y | N | Substance Abuse | Business Skills | BS0339 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 06. What Happens if My Employee Fails a Drug Test? | 3:22 | When it comes to managing a drug and alcohol testing program, there's likely nothing more disappointing than having an employee fail a test. In this video, you'll learn more about what it means to fail a drug test, as well as your obligations as a supervisor when it comes to the U.S. Department of Transportation's (DOT) rules for drug testing. | Y | Y | N | Substance Abuse | Business Skills | BS0340 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 07. What Happens if My Employee Refuses a Drug Test? | 3:15 | If you're a supervisor managing an alcohol and drug testing program, it is very likely that, at some point, you'll have an employee refuse testing. As you probably already know, drug testing is mandated by the U.S. Department of Transportation (DOT). Every industry under the DOT's oversight has to comply with the testing rules, which include both testing if there is reasonable suspicion of substance abuse and a random testing program that includes all employees. | Y | Y | N | Substance Abuse | Business Skills | BS0341 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 08. Record Keeping | 4:10 | Record keeping rules are part of the U.S. Department of Transportation regulations for substance abuse testing. Your company must maintain program administration and test result records in a secure location with controlled access. | Y | Y | N | Substance Abuse | Business Skills | BS0342 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Driving Safety | Substance Abuse: 09. Employee Training | 8:03 | If you're performing safety-sensitive work, you're going to be drug tested. The U.S. Department of Transportation has a no-tolerance policy when it comes to drugs. | Y | Y | N | Substance Abuse | Business Skills | BS0343 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Balance Sheets 01: Introduction to Balance Sheets | 3:04 | The balance sheet is one of the three components that make up a company's financial report. It indicates a company's assets, liabilities, and owner's equity. It's used to help a company evaluate its financial health and to communicate that information to interested parties. In this course, we'll go over the parts of a balance sheet, how to create one, and how to ensure that your balance sheet is "balanced." | Y | Y | N | Balance Sheets | Business Skills | BS0344 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Balance Sheets 02: Benchmarking, Ratios, Comparisons, and Trends | 4:05 | Did you see the title of this course and think, "big, scary financial words!" Have no fear. In this program, we're going to break down benchmarking, ratios, comparisons, and trends so that they're easy to understand. We'll discuss what each of these terms mean, how they work together on a balance sheet, and what they mean to the financial health of your company. | Y | Y | N | Balance Sheets | Business Skills | BS0345 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Balance Sheets 03: Assets and Liabilities | 3:41 | We know that assets and liabilities are two important sections that make up a balance sheet. But what exactly constitutes an asset? Or a liability? There are many things that may or may not qualify, so this course is designed to help you determine what should not be included. We'll discuss the two categories of assets and two categories of liabilities. | Y | Y | N | Balance Sheets | Business Skills | BS0346 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 01: What is Budgeting? | 1:53 | Every employee with every company impacts the budget of the business they work for, either directly or indirectly. Whether you're an accountant, supervisor, janitor, marketing intern, or anything in between, understanding your company's budgetary expectations and goals will help you be a better employee. In this course, we'll go over the basics of budgeting, including the different types, common timelines, necessary details, and objectives. | Y | Y | N | Budgeting Essentials | Business Skills | BS0347 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 02: Budgeting Methods | 3:02 | It's important to understand which types of budget will work best for your purposes. This course takes a look at the different types of budgets that are used depending on the strategy. We'll go over the most common types of business budgets. Zero-based, Top-Down, Bottom-Up, Value Proposition, and Incremental. Each budgeting method has its pros and cons, and understanding the strengths and weaknesses of each one can help you determine which is the most appropriate for your company at any given stage. | Y | Y | N | Budgeting Essentials | Business Skills | BS0348 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 03: Budget Reporting | 1:54 | You've determined your budget, distributed it to the proper recipients, and now you're carrying out the budget plan. The next and perhaps most vital part of the budgeting process is budget reporting. Not sure what budget reporting is? That's okay because that's what this course is all about. We'll define budget reporting and talk about two important terms: favorable and unfavorable variances. Budgets aren't intended to be inflexible. They should evolve with business, and budget reporting is the tool that allows companies to adapt and grow. | Y | Y | N | Budgeting Essentials | Business Skills | BS0349 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 04: Budgeting Expenses | 2:09 | Expense budgeting plays an integral part in ensuring that a company can turn revenue into profit, while still being able to pay the costs associated with running the business. In this program, we'll talk about what budgeting expenses means and why it's important. We'll also discuss the difference between fixed and variable costs, and what costs may fall into both categories. Having a solid understanding of these terms will help you to properly estimate total expenses in a given budgetary period and aid in better profit generation. | Y | Y | N | Budgeting Essentials | Business Skills | BS0350 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 05: Budgeting Revenue | 2:24 | Budgeting revenue is often where business owners start. Revenue is what provides the money to pay for expenses incurred by running a company, so it makes sense. Budgeting for revenue is also an estimate and requires careful attention to data to ensure that your estimate is reasonable and accurate. In this course, we'll talk about how to budget revenue correctly. We'll discuss the impact of past, present, and future trends. We'll also go over two important considerations: capacity and supplies. Having this knowledge will allow you to accurately and reasonably plan a revenue budget. | Y | Y | N | Budgeting Essentials | Business Skills | BS0351 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 06: Budgeting Discounts | 2:08 | Discounts on products or services are a part of every business. Perhaps you're running a promotion to increase sales, or lowering prices to move overstock off the shelves. Whatever the case, it's important that you understand how discounts can impact your budget. In this course, we'll take a look at planning and writing discounts into your budget and looking at your company's history of discount patterns. We'll also discuss friends and family discounts, reward programs, and wholesale discounts. | Y | Y | N | Budgeting Essentials | Business Skills | BS0352 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Budgeting Essentials 07: Managing Inventory | 2:05 | An inventory budget is an estimate of how much money or capital a business needs to purchase inventory. In this program, we'll talk about how to create this type of budget. We'll discuss data analysis and the types of data used for inventory budgeting. We'll go over sales forecasts, bottom-up budgeting, vendor analysis, and internal inventory controls. With an in-depth analysis of these key factors, you can create an accurate budget that helps your company reach its goals. | Y | Y | N | Budgeting Essentials | Business Skills | BS0353 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Cash Flow Management 01: Cash Flow Management for Beginners | 4:05 | Cash flow is one of the most important indicators of corporate financial wealth. It paints a picture of how a company receives, pays, and invests money. In this program, we'll talk about the basics of cash flow: what it is and why it matters. We'll go over cash flow statements, inflow, and outflow. Applying these cash flow management basics will help you better understand and develop your own company's finances. | Y | Y | N | Cash Flow Management | Business Skills | BS0354 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Cash Flow Management 02: Managing Payables | 2:47 | A payable is money that your company owes to someone. When you receive a bill from a company that has provided you with a service, that money owed is considered an account payable. Managing these accounts is another important part of cash flow management, so that's what we'll be covering in this short program. We'll discuss prioritizing payables and go over some strategies for managing them. | Y | Y | N | Cash Flow Management | Business Skills | BS0355 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Cash Flow Management 03: Managing Receivables | 2:46 | Managing receivables is another important aspect when it comes to cash flow management. This refers to the collection of monies owed to the business, and is essentially the opposite of payables. A receivable is an asset on the balance sheet that represents the amount of product sold on credit to a customer. In this program, we'll talk about issuing credit, and setting up effective collection and billing systems. | Y | Y | N | Cash Flow Management | Business Skills | BS0356 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Cash Flow Management 04: How to Read Cash Flow Statements | 4:49 | Cash flow statements paint a picture of how money is flowing through a company, both in and out, from one period of time to another. They can be difficult to follow, but hold a wealth of valuable financial information. In this course, we'll go over how to interpret a cash flow statement. We'll discuss the four main sections that make it up, go over some key things to look for, and talk about the valuable analytics that come from this important statement. | Y | Y | N | Cash Flow Management | Business Skills | BS0357 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Finance as a Tool 01: Evaluating Costs | 2:37 | With every business comes the cost of running it. If you have too many expenses, even if you're bringing in revenue, you won't end up with a net profit. That's why evaluating costs is so vital to the success of your company. In this program, we'll discuss the comprehensive information you'll need to gather. We'll go over how to evaluate that data to determine which costs are essential and which ones need to be reduced or eliminated. We'll also go over some helpful strategies to reduce your costs. | Y | Y | N | Finance as a Tool | Business Skills | BS0358 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Finance as a Tool 02: Investing Using Metrics | 3:14 | Anyone looking to pour money into a company is looking for a good return on their investment. In this program, we'll go over three metrics a company can focus on to attract investors: liquidity, growth, and return on assets. We'll take a look at what each of these metrics mean and what you can do to positively impact those numbers to help your business become a more desirable investment. | Y | Y | N | Finance as a Tool | Business Skills | BS0359 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Financial Ratios 01: Revenue Ratios | 2:56 | Productivity indicates a company is using its resources well. This is an area that should be examined closely when analyzing a company. Revenue ratios are a good metric of productivity and efficiency. Metrics may vary from company to company, but the mathematics are simple once you determine which ratios need to be analyzed. In this program, we'll look at four common revenue ratios: sales per customer, sales per employee, sales per cash register, and sales per unit of time. | Y | Y | N | Financial Ratios | Business Skills | BS0360 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Financial Ratios 02: Cost of Goods Sold and Gross Margin | 2:01 | The cost of goods sold ratio and the gross margin ratio are two very helpful indicators of a company's efficiency. They provide valuable information that can reveal trends, help you budget and help you calculate product markup. In this program, we'll talk about these two important financial ratios. We'll discuss what they are, how to calculate them, and what they mean for your business. | Y | Y | N | Financial Ratios | Business Skills | BS0361 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Financial Ratios 03: Net Investment Ratios | 3:41 | Comparing your company's financial statements against other companies can benefit you in many ways. This information can help you develop your own company's goals or show you how you're progressing against industry standards. Whatever your reasons, it's important to know the best methods to compare companies. In this course, we'll discuss different types of ratio analyses that allow you to make those comparisons. | Y | Y | N | Financial Ratios | Business Skills | BS0362 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Income and Expenditures 01: Key Components | 2:25 | The success of a business lies in balance income and expenditures. Without expenditures, a business can't expand and grow. But without income, a business can't manage day-to-day operations or pay its employees. So in this program, we're going to talk about the basics of what income and expenditures are and how they affect a company's finances. We'll also go over both revenue and capital expenditures, how they differ, and where they'll appear on a financial report. | Y | Y | N | Income and Expenditures | Business Skills | BS0363 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Income and Expenditures 02: Income Streams | 3:34 | You're hopefully making money from your products or services, but have you thought about other potential income streams to help your company achieve its financial goals? In this course, we take a more in-depth look at income and the various ways that companies can bring in revenue besides simply selling their products and services. We'll talk about calculating net income and go over the most common types of income streams. | Y | Y | N | Income and Expenditures | Business Skills | BS0364 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Income and Expenditures 03: Expenditure Costs | 2:42 | Every business has costs that are necessary to keep the company running. To stay financially healthy, you must carefully balance these expenditures with the income coming in. There are two kinds of expenditures that affect financial goals: revenue expenditures and capital expenditures. In this program, we take a deeper look at what these are. We'll provide some common examples of these expenditures and discuss their financial impact on a company. | Y | Y | N | Income and Expenditures | Business Skills | BS0365 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Income and Expenditures 04: Benchmarking Ratios | 4:09 | We've gone over some various ways to analyze a company's financials, but a good analyst doesn't stop there. In this program, we'll cover four more ratios to evaluate whether or not a company is on track to hit their financial goals. We'll discuss revenue growth, profitability, operating cost breakdown, and return on assets. We'll talk about benchmarking and how to compare a company's performance to itself or other businesses or categories. We'll also go over trends and what you should be looking out for. | Y | Y | N | Income and Expenditures | Business Skills | BS0366 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Income and Expenditures 05: Analysis | 3:18 | Careful analysis and balancing of income and expenditures is key to ensuring that your organization is on track to achieve its financial objectives. That's what this course is designed to help you with. We'll discuss the strategy involved in determining what works best for your company. We'll talk about analyzing expenditures and some ways you can reduce them, if necessary. We'll also go over healthy ways to increase expenditures that will aid your business in the long run. | Y | Y | N | Income and Expenditures | Business Skills | BS0367 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Intro to Finance 01: Why Learn About Finance? | 3:06 | Welcome to Finance 101. Are you feeling anxious already? Did your blood pressure spike just reading that? It’s okay, not all of us are numbers people. This series is designed for those who wish to dip their toes into the world of finance and are ready to learn the basics. It’s important that all people have a general understanding of this broad-ranging topic, not just for career purposes, but for personal finance benefits as well. In this first course, we’ll discuss all that the term “finance” encompasses, and we’ll go over the various skills that come with a solid understanding of finance. We’ll also talk about why and how those skills are beneficial to you. | Y | Y | N | Intro to Finance | Business Skills | BS0368 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Intro to Finance 02: Finance Terms | 5:46 | Finance jargon is a language all its own. In order to really delve into the study of finance, you’ll need to know and understand some important terms. This course will cover some common terminology including assets and liabilities, expenses and cash flow, capital gains and losses, ROI, and more. These courses will give you a solid foundation of knowledge as you move forward in your study of finance, helping you to comprehend more complex financial concepts. | Y | Y | N | Intro to Finance | Business Skills | BS0369 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Intro to Finance 03: Resources & Documents | 3:26 | As a whole, a company’s financial report provides a comprehensive look at their financial health. It’s typically reviewed and may be shared with current and potential investors, government entities, and others who have a financial stake in the company. It lists every single transaction a business takes part in throughout a given period of time, including loan payments, purchases, and sales. This program will help you understand the main resources and documents needed for a financial report. | Y | Y | N | Intro to Finance | Business Skills | BS0370 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Principles of Accounting 01: Principles of Accounting | 5:12 | Businesses use accounting to create financial statements and analyze the contents of those statements to keep track of their finances. In order for that information to be meaningful and represent companies fairly across the board, they all have to play by the same set of rules. Those principles are what we’ll be talking about in this course. The principles of accounting include the various standards used throughout the world and why and how they differ. We’ll discuss the U.S. standard, in particular, and some of the most important principles within it. These principles aim to make financial reporting useful to both investors and creditors, as well as those involved in making financial decisions and improving company performance. | Y | Y | N | Principles of Accounting | Business Skills | BS0371 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Principles of Accounting 02: Common Accounting Terms | 3:35 | Accounting jargon is a language all its own. If you’re not familiar with the terminology, having an accounting-based conversation is virtually impossible. In this program, we’ll help you learn to translate common financial terms so you can feel more comfortable interpreting and even engaging in corporate finance discussions. We’ll go over four useful terms to give you a solid foundation for understanding and discussing company finances. | Y | Y | N | Principles of Accounting | Business Skills | BS0372 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Principles of Accounting 03: Cash vs. Accrual Basis | 2:48 | When a company tracks its income and expenses, the method it uses is called its “basis of accounting.” The two most commonly used methods are called “cash basis” and “accrual basis.” In this course, we’ll talk about what these two methods are, how they differ, and the pros and cons of each. | Y | Y | N | Principles of Accounting | Business Skills | BS0373 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Finance for Non-Financial People | Principles of Accounting 04: Fraud | 6:30 | Fraud is a biggie in the financial world. It can affect companies of every size, so one of the biggest concerns for any company should be the avoidance of fraud. Understanding what constitutes fraud can help make sure you have procedures in place to avoid it. In this program, we’ll be discussing what fraud is, why it happens, and what can be done to prevent it. | Y | Y | N | Principles of Accounting | Business Skills | BS0374 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Building Confidence | 8:21 | Confidence is not a concrete characteristic. There are things we can do to influence our confidence level. Whether we realize it or not, we all go through waves of low and high confidence, depending on the scenario, or based on what else we’ve done that day. For some of us, it’s based on what we’re wearing or how we’re feeling. There are some situations that universally test our confidence more than others, but the good news is that you can build confidence. Here are some ways to build your overall, daily confidence level. | Y | Y | Y | Business Skills | BS0375 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Convenience Store Diet | 2:58 | When we’re busy and on-the-go, it’s difficult to follow a good, well-balanced diet. We often find ourselves running through a drive-thru or running inside a convenience store to pick up lunch. While this obviously isn’t the healthiest option, there are some nutritious selections if you know where to look. In this course, we’ll introduce you to some healthy alternatives to the junk food you might be picking out when you’re forced to run to the convenience store. | Y | Y | Y | Business Skills | BS0376 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Creating a Family Leave Policy | 5:57 | Learn the difference between parental and family leave, as well as how to create a family leave policy. | Y | Y | N | Business Skills | BS0377 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Creating a Parental Leave Policy | 6:07 | Learn how write a parental leave policy that fits within your company’s budget, culture, and employee needs. | Y | Y | N | Business Skills | BS0378 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Deskercises: Arms and Shoulders | 2:30 | Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises work your arms and shoulders. | Y | N | N | Deskercises | Business Skills | BS0379 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Deskercises: Chest, Neck, and Back | 2:48 | Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your chest, back, and neck. | Y | N | N | Deskercises | Business Skills | BS0380 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Deskercises: Legs and Backside, While Sitting | 1:12 | Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your legs and backside, while you're sitting. | Y | N | N | Deskercises | Business Skills | BS0381 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Deskercises: Legs and Backside, While Standing | 2:31 | Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These Deskercises will work your legs and backside, while you're standing. | Y | N | N | Deskercises | Business Skills | BS0382 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Deskercises: Simple, Cardio, and Core | 2:26 | Sitting improperly at your desk can cause many physical problems. However, research shows that stretching or light exercise at work can relieve symptoms of both physical and mental stress. These are some simple Deskercises, plus cardio and core Deskercises. | Y | N | N | Deskercises | Business Skills | BS0383 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Digital Stress and Addiction | 5:45 | Digital addictions to things like the internet, video games, social media, smartphones, or other technology is becoming increasingly more common. Experts say that the internet, or more specifically Facebook, can be genuinely addicting in the same way as drugs, alcohol, or gambling. In this course, we want to walk you through what digital addiction looks like and discuss the signs of digital stress. We’ll also take you through the many steps you can take to combat both digital addiction and stress. | Y | Y | Y | Business Skills | BS0384 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Don't be a Calvin! (Dealing with Allergies) | 5:00 | Allergies to anything can be a huge pain. Side effects range from sneezing and itchy eyes to swelling and trouble breathing. In this program, we’ll go over what causes allergies, the signs of an allergic reaction, and being more conscientious when interacting with others who might have allergies. | Y | N | N | Business Skills | BS0385 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Ergonomics: Adjusting Your Workspace | 6:08 | Office workers spend thousands of hours at their desks every year. All these hours sitting in an office or cubicle can really take a toll on your body. Your desk, and the way it’s set up, is an important part of having a comfortable and safe work environment. Office desks come in all shapes and sizes. Because of that, there’s no “one size fits all” approach to setting up a perfectly ergonomic workspace. In this program, we’ll give some general guidelines to setting up a comfortable workspace. | Y | Y | Y | Ergonomics | Business Skills | BS0386 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Ergonomics: Chairs 101 | 4:23 | Sitting in an uncomfortable, poorly designed chair can cause pain and fatigue. In addition, sitting in an ergonomically designed chair improperly can also cause pain and fatigue. This course will go over the features of an ergonomically designed chair and how to properly sit in that chair. | Y | Y | Y | Ergonomics | Business Skills | BS0387 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Ergonomics: Ergonomic Basics | 4:40 | Believe it or not, you can sustain an injury on the job just from sitting at your desk. Workplace injuries aren’t always the result of industrial accidents. Musculoskeletal disorders (MSDs) like carpal tunnel syndrome, tendinitis, and muscle strains are among the most common causes of lost workdays. Much of this can be prevented with proper posture, proper hand alignment with the keyboard, and proper chair height, also known as “ergonomics.” Employers are responsible for providing a safe working environment, and workplace ergonomics is a part of that. This course provides helpful information and guidelines to make your workplace more ergonomic. | Y | Y | Y | Ergonomics | Business Skills | BS0388 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Ergonomics: Reducing Eyestrain | 3:26 | If you work on a computer for much of the day, then you’re at risk for eyestrain. Eyestrain can cause fatigue, headaches, dry eyes, and more. Thankfully, there are ways to reduce or prevent eyestrain by making simple adjustments to your workspace. That’s what this course is all about. | Y | Y | Y | Ergonomics | Business Skills | BS0389 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Ergonomics: Stretching at Work | 4:26 | Sitting at your desk for hours a day can cause sore, stiff muscles. Research shows that stretching at work can reduce pain by up to 72%. We’re not talking about a full-body yoga session in your conference room, but rather some very quick, simple stretches you can do sitting or standing at your desk. The exercises we’ll go over in this course will help loosen you up and get rid of some of the tension you get from sitting for prolonged periods of time. | Y | Y | Y | Ergonomics | Business Skills | BS0390 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Fighting the Flu: Call for Backup | 3:25 | The best way to reduce your chances of getting the flu or that you'll pass the flu to others is by getting a flu vaccination. The more people who have the vaccination, the fewer the people who can spread the flu. In fact the CDC recommends that everyone over the age of 6 months get the flu vaccine each year. | Y | Y | N | Fighting the Flu | Business Skills | BS0391 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Fighting the Flu: Gain the Upper Hand | 1:37 | The good news about fighting the flu is that you're not fighting it alone. In order to fight this pesky enemy, we need to agree to the same game plan. | Y | Y | N | Fighting the Flu | Business Skills | BS0392 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Fighting the Flu: Get to Know Your Opponent | 3:02 | Flu is the common name for the influenza virus. It's a contagious respiratory illness. There are three types of the flu, and within each of those three types are subtypes, meaning there are many different flu strains. In this program, we'll get to know our influenza opponent and its unpredictable nature. | Y | Y | N | Fighting the Flu | Business Skills | BS0393 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Fighting the Flu: The Fight is On! | 1:01 | Flu season comes around every year. It seems every office, every school, and every family fights the flu each year. This series is designed to educate you on the symptoms, review ways it's spread, and ensure you're prepared to fight the flu. | N | N | N | Fighting the Flu | Business Skills | BS0394 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Fighting the Flu: Throw in the Towel | 2:19 | There's something serious that we have to talk about when discussing the flu. This tends to be a touchy subject for both employers and employees. Sometimes when you're too sick for work, you have to throw in the towel, admit defeat, and stay home. | Y | Y | N | Fighting the Flu | Business Skills | BS0395 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: Budget Sample | 03:57 | If you're having trouble budgeting, it's not the end of the world. Staying on track can be tough, so here are some additional tips to make it easier for you. | Y | Y | Y | Financial Wellness | Business Skills | BS0396 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: Creating a Budget | 07:46 | Are your finances healthy? We never really talk about money health. We're focused on keeping our bodies and our minds healthy. However, financial health can impact your overall health. Money matters can cause stress and anxiety. Stress and anxiety can have a negative impact on your overall health. Therefore, we need to think about financial wellness when we're talking about our well-being. This course will go through budget creation as a first step. | Y | Y | Y | Financial Wellness | Business Skills | BS0397 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: Debts | 03:20 | Debt is the part of financial wellness that no one likes to talk about. It's what keeps many of us up at night, and can feel very isolating. Although you might think you're the only one facing this problem, you're not alone. Furthermore, there are steps you can take to get control. This course explores the initial steps. | Y | Y | Y | Financial Wellness | Business Skills | BS0398 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Manage Your Credit Cards | 01:55 | This course explores ways to save on credit cards. | Y | Y | Y | Financial Wellness | Business Skills | BS0399 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Save at Home | 02:35 | Most likely, your home is your biggest expense. You need a place to live. There's no way around that. So what can you do? This course explores ways to save on the cost of your home, while maintaining the value of it. | Y | Y | Y | Financial Wellness | Business Skills | BS0400 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Save at Your Financial Institution | 01:46 | This course explores ways to save at your financial institution. | Y | Y | Y | Financial Wellness | Business Skills | BS0401 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Save on Food | 03:14 | Food expenses are probably the highest expense after the mortgage. You cannot live without food, so it's an unavoidable expenditure. But there are ways you can save, and this course explores just that. | Y | Y | Y | Financial Wellness | Business Skills | BS0402 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Save on Subscriptions | 01:27 | This course explores ways to save on subscriptions. | Y | Y | Y | Financial Wellness | Business Skills | BS0403 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: How to Save on Your Car | 02:05 | This course explores ways to save on your vehicle and transportation in general. | Y | Y | Y | Financial Wellness | Business Skills | BS0404 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Financial Wellness: Savings | 02:22 | We live in the days of instant gratification. We want it, and we want it now. Unfortunately, that mindset can be detrimental when talking about personal finance. We spend quickly and frivolously when we shouldn't. When it comes to saving, we don't have the patience to wait and see our account grow. This combination can be dangerous. But have no fear; this program focuses on a way that you can start saving right away. | Y | Y | Y | Financial Wellness | Business Skills | BS0405 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Helping Your Employees Find Purpose | 6:40 | I want you to think about why you’re here at work. Are you here because of the challenge? Are you here because you’re motivated by the work? Are you here because you’re making a difference? Or are you here for the paycheck? Maybe you went to school specifically for this career path. Or maybe you’re following in the footsteps of a family member. Or honestly, maybe you were looking for a job and you found this. Our career paths can take interesting twists and turns, and so can your employees’. As a leader, it’s important for you to help your employees connect and find purpose in the work they do. That’s what this video is all about. | Y | Y | N | Business Skills | BS0406 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | How to Beat Insomnia | 7:18 | How’d you sleep last night? [Yawn.] Yeah, me neither. Many people experience insomnia, or lack of proper sleep, which makes working and staying focused at work really difficult. Insomnia doesn’t have to mean a total lack of sleep, but rather, trouble sleeping. Whether it’s falling asleep, staying asleep, waking up too early, or waking up feeling like you didn’t sleep a wink, these are all issues that should be addressed. In this course, we’ll discuss the side effects of improper sleep and what the root causes of insomnia typically are. We’ll also give you some helpful hints on how to beat this affliction and how to prevent it in the first place. | Y | Y | Y | Business Skills | BS0407 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Keeping Track of Your Teen While You're at Work | 6:35 | Over 60% of parental households were dual-earner households with both parents employed outside the home. This means that the teenage children of those parents are often left to their own devices for up to 10 hours a day over summers, long weekends, and holiday breaks. We all know that long hours unsupervised are the best catalyst for teenage mischief and risk-taking behavior. There are a handful of simple things you can do on a daily basis at work to keep track of your teen and help you stay attuned to what’s going on in her life. In this program, we will show you how to track your child’s location and how to monitor their phone and internet activity. We’ll also give you some creative ways to communicate with your teen and find out exactly what’s going on with him or her in the moment. And it can all be done right from your desk in very little time. | Y | Y | Y | Business Skills | BS0408 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Know Your Numbers: Blood Pressure | 0:03:38 | When you go to the doctor, or if you donate blood, it's customary to check your weight, temperature, your pulse, your oxygen level, and blood pressure. The nurse or doctor then rattles the results back to you like a newscaster delivers the winning lottery numbers. These numbers are important, but do you really know what they mean? | Y | Y | Y | Know Your Numbers | Business Skills | BS0409 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Know Your Numbers: BMI | 0:02:43 | Body mass index, or BMI, is the last of the four modifiable risk factors we're discussing in this series. It's a measurement of your weight in relation to your height, and is used to gauge your percentage of body fat. | Y | Y | Y | Know Your Numbers | Business Skills | BS0410 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Know Your Numbers: Cholesterol | 0:04:29 | Cholesterol is one of the modified risk factors that you do have control over. Meaning, it's a number you should know. | Y | Y | Y | Know Your Numbers | Business Skills | BS0411 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Know Your Numbers: Glucose | 0:02:50 | Knowing your glucose level is important because numbers outside the normal range can indicate serious health concerns, most notably diabetes. | Y | Y | Y | Know Your Numbers | Business Skills | BS0412 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Managing Time Versus Energy | 7:27 | We all know that time management is the ability to use your time effectively or productively, especially at work. And it’s important to do so. We’re not here to tell you not to manage your time. In this course, we’re going to talk about some different ways to channel your energy, instead of time, in a positive way—based on who you are as a person. We’ll discuss sleep habits and managing your energy and ability to focus. | Y | Y | Y | Business Skills | BS0413 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Managing Your Employee's Work-Life Balance | 9:30 | Work-life balance is the balance that an employee needs between time allocated for work and other areas of their life such as family, friends, hobbies, and other personal interests. The term balance makes employees think it needs to be an even 50/50 split, but that’s not it. Work-life balance is about spending time on priorities. Those priorities can change over time and for some employees, even daily. That’s why you can’t take a “one size fits all” approach to managing your employee’s work-life balance. In this program, we want to show you the importance of this concept and how you play an integral part in it for your employees. | Y | Y | N | Business Skills | BS0414 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Mental Health: Destigmatizing | 4:36 | Do you know how many Americans will experience a diagnosable mental illness in their lifetime? Eight out of ten. 80% of Americans will deal with some type of uncontrollable mental illness, yet somehow, mental illness still has a stigma attached. This needs to change, but to see that change, we need to educate ourselves. That’s what these programs are for. In this first course, we’ll discuss ways to destigmatize mental illnesses. We’ll talk about educating others by removing offensive language, talking openly about these conditions, and combating exclusion by showing compassion and respect. | Y | Y | Y | Mental Health | Business Skills | BS0415 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Mental Health: Managing Mental Health Issues | 6:45 | As a manager, it’s your responsibility to ensure that everyone is treated fairly and has the resources they need to be successful. This is especially true when one of your employees is experiencing a mental illness. In this course, we want to teach you how to recognize mental illness in an employee and to know what your responsibilities are. We’ll talk about how to support your team member and encourage treatment. We’ll also discuss what to do when mental illness impacts someone’s work performance. | Y | Y | Y | Mental Health | Business Skills | BS0416 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Mental Health: Navigating Your Own Mental Health | 6:46 | Many people experience the debilitating symptoms of mental illness, but they don’t recognize the signs. In many instances, they’re left untreated or will self-medicate through unhealthy measures. In this program, we’ll talk about the symptoms of mental illness and why these disorders affect certain people. We’ll discuss different types of treatment options and when it’s time to explore those. Lastly, we’ll cover searching for a medical professional who suits your needs and what you can expect from therapy. | Y | Y | Y | Mental Health | Business Skills | BS0417 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Opioid Addiction for Employees | 7:05 | You’ve heard it on the news, or you’ve read about it online, but if you think our nation’s opioid epidemic could never affect your workplace, you’re wrong. The opioid crisis isn’t only causing pain to those who have lost loved ones; it’s impacting employers as well. Every day, more than 115 people in the United States die after overdosing on opioids. According to the National Safety Council, more than 70% of U.S. employers are reporting they feel a direct impact of prescription drug misuse in the workplace. In this course, we want to train you on the warning signs of addiction, possible drug side effects, and what you should do if you believe a coworker is showing signs of addiction. | Y | Y | Y | Business Skills | BS0418 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Opioid Addiction for Managers | 5:18 | You’ve heard it on the news, or you’ve read about it online, but if you think our nation’s opioid epidemic could never affect your workplace, you’re wrong. The opioid crisis isn’t only causing pain to those who have lost loved ones; it’s impacting employers as well. Every day, more than 115 people in the United States die after overdosing on opioids. According to the National Safety Council, more than 70% of U.S. employers are reporting they feel a direct impact of prescription drug misuse in the workplace. So, what are some ways that you, as a manager, can help curb this epidemic? | Y | Y | Y | Business Skills | BS0419 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Optimizing Work-Life Balance | 0:06:12 | Juggling takes practice and patience, and even with those two things, disaster can still occur. The same is true with work-life balance. There will be times when you drop the "family," "health," "friends," and "spirit" balls. They will get scuffed, marked, nicked, damaged, and sadly, sometimes shattered. This course will help you mitigate the damage. | Y | Y | Y | Business Skills | BS0420 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Planning for Maternity Leave: The First Trimester | 4:36 | In this series, we’ll cover how to plan for an upcoming maternity leave and walk you through what’s recommended at work during each trimester. In this first program, we’ll discuss what to do during your first trimester of pregnancy. We’ll cover when it’s okay to tell your boss and colleagues, determining what your rights are, and understanding your company’s leave. We’ll also discuss career goals and finding the right work-life balance for you and your family. | Y | N | N | Planning for Maternity Leave | Business Skills | BS0421 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Planning for Maternity Leave: The Second Trimester | 4:49 | In this series, we’ll cover how to plan for an upcoming maternity leave and walk you through what’s recommended at work during each trimester. In this second program, we’ll discuss what to do during your second trimester of pregnancy. We’ll cover how and when to tell your boss the exciting news, how to draft a maternity leave plan and what that should include, and some unexpected things to think about and plan for. | Y | N | N | Planning for Maternity Leave | Business Skills | BS0422 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Planning for Maternity Leave: The Third Trimester | 2:46 | In this series, we’ll cover how to plan for an upcoming maternity leave and walk you through what’s recommended at work during each trimester. In this final program, we’ll discuss what to do during your third trimester of pregnancy. We’ll cover what to communicate internally and externally, how to ensure that things continue to flow smoothly in your absence, and a checklist of things to do before you leave. | Y | N | N | Planning for Maternity Leave | Business Skills | BS0423 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Preparing for Pumping at Work | 6:09 | The logistics for a nursing mother can be overwhelming, but they are not impossible. It takes commitment and extra planning on your part, but it can be done. This program is designed to give you insight and tips to make the process easier for you when you return to work. | Y | N | N | Business Skills | BS0424 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Returning from Maternity Leave | 6:02 | Coming back to work after the birth of a newborn isn’t always easy. You will be sleep deprived and emotionally drained, your hormones will be unbalanced, and you have to prepare to spend your days away from your new baby. In this program, we’d like to walk you through what to expect as you return to work, and give you some tips to help make the transition a little smoother. | Y | N | N | Business Skills | BS0425 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Returning to Work After a Loss: When a Coworker Loses a Loved One | 5:28 | Your coworker just returned to the office after losing a loved one. Everyone in the office is treading lightly and whispering, “Have you seen them?” and “What did they say?” and “What are we supposed to do?” In this course, we’d like to discuss with you how to meet the needs of your coworker while showing compassion and support to them during a difficult time. | Y | Y | Y | Returning to Work After a Loss | Business Skills | BS0426 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Returning to Work After a Loss: When you've Lost a Loved One | 4:54 | If you’ve recently lost a loved one, then the grief is likely still fresh. And while you carry that grief with you, you have to start picking up the pieces and return to work. In this course, we’re going to highlight some steps you can take to help ease your way back into work in a healthy way. | Y | Y | Y | Returning to Work After a Loss | Business Skills | BS0427 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Stopping the Drama | 6:06 | Drama is toxic to every workplace. It’s like a fire that shouldn’t be stoked because it spreads quickly, and no workplace is immune to it. It can impact productivity, company culture, and your company’s bottom line. So how do you avoid dramatic situations and prevent yourself from getting involved? In this program, we’ll go over some practical tips to avoid engaging in drama. We’ll talk about some ways to manage conflict in the workplace, and we’ll go over some ways to stop the drama once it starts. | Y | Y | Y | Business Skills | BS0428 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Stress Management: Avoidable Stress | 4:43 | Stress is a part of life, but some stress can be avoided with the right attitude. In this program, we’ll discuss the four most common sources of workplace stressors: role, workload, responsibilities, and conflict. Then we’ll go over the steps you need to take to avoid stress relating to these matters. | Y | Y | Y | Stress Management | Business Skills | BS0429 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Stress Management: Handling Stress | 4:38 | Stress is something that we all face, but the way we handle stress impacts how much control that stress has in our lives. In this program, we’ll discuss the four levels of stress, and go over some exercises everyone can do to manage or even eliminate the stressors in their lives. | Y | Y | Y | Stress Management | Business Skills | BS0430 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Stress Management: Managing Stress | 4:59 | Stress depends on the duration of the stressor, the intensity of the stressor, and the capacity of the individual to withstand the stress. Some people withstand stress better than others. This is something that you can learn to do, or learn to do better, and that’s what this course is all about. We’ll go over four simple steps you can take when managing your stress. We’ll also review the seven signs of stress and how to handle each one. And lastly, we’ll discuss how to better manage stress in the workplace. | Y | Y | Y | Stress Management | Business Skills | BS0431 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Stress Management: Unavoidable Stress | 3:07 | Certain types of stress are completely unavoidable, but there are healthy ways to handle these situations. In this course, we’ll go over some different steps to take to cope with everyday stressors and in particular, chronic stress. | Y | Y | Y | Stress Management | Business Skills | BS0432 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Stress Management: Understanding Stress | 3:01 | Welcome to our series on stress management. Eighty percent of workers feel stress on the job, and nearly half of those people say they need help learning how to manage it. But in order to manage stress, you must first understand it. In this program, we’ll discuss the different types of stress, common stressors, and the seven signs that indicate you’re stressed. | Y | Y | Y | Stress Management | Business Skills | BS0433 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Take a Deep Breath | 8:53 | In stressful situations, for many people, several physiological things take place. Their heart rate quickens. They may find themselves breathing faster. They might feel sweaty or dizzy. In these instances, anxiety can take over and compound these symptoms. So in this course, we want to talk about how to prevent these symptoms from happening in the first place, by teaching some deep breathing exercises and relaxation techniques. | Y | N | N | Business Skills | BS0434 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | The Benefits of Time Off | 7:04:00 | Have you ever thought about the benefits of taking time off from work? A recent study found that Americans only use 77% of their paid time off. Why is this? Many fear returning to a mountain of work. Others can’t afford to take a vacation. By not using all of their paid time off, the average U.S. worker effectively donates over $600 of work time to their employer. Aside from the financial aspect, what’s the motivation for taking time off from work? That’s what we’ll be discussing in this course. | Y | Y | Y | Business Skills | BS0435 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | The Science of Sleep: How Much Sleep Do You Need | 7:04 | Most of us don't get enough sleep at night. We burn the candle at both ends, trying to do more, which results in less sleep. How much sleep do you need? There's no one size fits all answer to that question, but this course will help give you an idea. | Y | Y | N | The Science of Sleep | Business Skills | BS0436 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | The Science of Sleep: Sleep Hygiene | 5:57 | Sleep hygiene is what you do before you go to bed. Do you have a bedtime routine? That's your sleep hygiene. There are both healthy and unhealthy sleep habits. The healthier the habit, the better sleep you get, the more rested you will feel, and the healthier you will be. Here's what the Academy of American Sleep Medicine recommends for creating good sleep hygiene. | Y | Y | N | The Science of Sleep | Business Skills | BS0437 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | The Science of Sleep: Sleeping for Shift Work | 6:22 | Getting a good night's sleep is important. However, depending on your schedule, you might work at night and therefore need to sleep during the day. Getting enough sleep is vital to your physical and mental health, no matter when your bedtime is. In this program, we're going to look at some strategies you can use to help you prepare for a change in your sleep schedule. | Y | Y | N | The Science of Sleep | Business Skills | BS0438 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | The Science of Sleep: The Science of Sleep | 6:27 | A good night's sleep leaves you waking up on time, feeling refreshed, feeling healthy, and looking great. A good night's sleep has you feeling like you can take on the world. But how does that happen? We close our eyes for 8 hours and poof like magic we're rested? Well, it's a little more technical than the Sandman paying us a visit. Let's take a look at the science of sleep. | Y | Y | N | The Science of Sleep | Business Skills | BS0439 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Understanding Headaches: Surprising Headache Triggers | 2:44 | You've got a headache, but do you know why? There could be a lot of surprising causes for your headache, from the paint on your walls to your personality! | N | N | Y | Understanding Headaches | Business Skills | BS0440 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Understanding Headaches: Understanding Headaches | 5:24 | Most headaches aren't the result of a serious illness, but some may result from a life-threatening condition. Yet, we all get them. If we can understand headaches, we can prevent them. | N | Y | Y | Understanding Headaches | Business Skills | BS0441 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Understanding Stress and Burnout | 0:07:30 | Have you ever had one of those days, where nothing seems to go your way? It's like you're always stuck in second gear. When it hasn't been your day, your week, your month, or even your year? Well it could be more than just stress. You could be crossing over into burnout. What's the difference? Stress is stress, right? No. Burnout is something different. That's what we'll cover in this program: the difference between stress and burnout, what their causes are, and how to minimize stress and prevent burnout before it starts. We'll take you through some stress management techniques, and ways to reverse burnout. | Y | Y | Y | Understanding Headaches | Business Skills | BS0442 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | When Your Head Isn't in Work Anymore | 5:01 | Life happens, people change, sometimes we lose passion for our work and that’s okay. In this program, we are going to talk about what to do when you’ve fallen out of love with your job. We aren’t going to tell you to quit. That’s something that only you can decide. But we will look at some avenues you can take to try to refocus your mindset and get you back on track at work and get you to fall in love with your job again. | Y | Y | Y | Business Skills | BS0443 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | Workplace Friendships | 7:06:00 | We’re social creatures. When we spend day after day with the same people we’re going to develop workplace friendships. It’s natural. The truth of the matter is that workplace friendships have a profound impact on your career and the success of your organization. However, there are some risks when it comes to workplace friendships. In this program, we’ll discuss some parameters to help develop and maintain positive and healthy workplace friendships. | Y | Y | Y | Business Skills | BS0444 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Health and Wellness | You Are What You Eat: Brain Food | 6:04 | As we get older our brains start to deteriorate. But, just like there are foods that help our muscles, skin, or eyes, there are also foods that help our brains function and age well. Eating food that fuels your brain is as important as fueling the rest of your body. | Y | Y | Y | You Are What You Eat | Business Skills | BS0445 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | You Are What You Eat: Meal Planning | 9:52 | We're all different. We work different schedules and have different access to food throughout the day. This means your meal plan is going to depend on your schedule. | Y | Y | Y | You Are What You Eat | Business Skills | BS0446 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | You Are What You Eat: Reading Food Labels | 6:10 | An average workweek is 40 hours, and hopefully you're getting 8 hours of sleep a night. At best, that leaves you with 40 hours for yourself. You should use some of this time to fuel your body, rather than feed it. | Y | Y | Y | You Are What You Eat | Business Skills | BS0447 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | You Are What You Eat: You Are What You Eat | 5:17 | Being a morning person or finding your best time of the day to be productive isn't just about your personality. Our ability to focus and remain energized throughout the day has a lot to do with the foods that we eat. | Y | Y | Y | You Are What You Eat | Business Skills | BS0448 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 01. Introduction to Restaurant Cuisine | 10:35 | In this course, we provide the basic information on restaurants, in general. For starters, we’ll present common styles of cuisine and service. Then we’ll move to the courses of a meal and their order. We’ll finish up with the list of tasks that allow you to be efficient and prepared. | Y | Y | Y | Back of the House | Business Skills | BS0449 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 02. Making the Menu | 10:53 | In this course, you’ll learn how to create a menu that showcases your cuisine. We’ll start with layout considerations, then look at how to organize your menu and showcase specialty items. Lastly, we’ll discuss the language you’ll want to use to make the sale. | Y | Y | Y | Back of the House | Business Skills | BS0450 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 03. Making the Menu: Presentation | 9:59 | Plating and presentation techniques are the bridge between the promise of what’s on the menu and the fulfillment of that promise. So, understanding how to present food is vital. In this course, we’ll cover everything you need to know, starting with choosing tableware, moving on to designing place settings, and ending with how to plate food beautifully and consistently. | Y | Y | Y | Back of the House | Business Skills | BS0451 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 04. Kitchen Safety | 11:17 | In this course, we’ll focus on the following items: proper dress, fall prevention, equipment use, strain, sprain and nerve injury prevention, chemical spill and burn prevention, and emergency preparation. | Y | Y | Y | Back of the House | Business Skills | BS0452 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 05. Knife Safety | 9:08 | The knife is one of the most common restaurant tools, and it’s also potentially one of the most dangerous. In this course, you’ll learn how to stay safe while using a knife and some first aid tips, if you or a colleague is injured. | Y | Y | Y | Back of the House | Business Skills | BS0453 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Back of the House: 06. Food Safety Plans | 9:28 | Food safety is a huge responsibility, one that you’ll have to embrace fully, now that you are part of a restaurant team. In this course, you’ll receive a primer on the legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards. | Y | Y | Y | Back of the House | Business Skills | BS0454 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 01. Wine 101 | 13:40 | In this course, we’ll cover a brief history of winemaking and drinking, how wine is made today, the current styles of wine you’re likely to be serving, some tips on how to help your customers choose wine, and how to serve it. | Y | Y | Y | Beverage | Business Skills | BS0455 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 02. Beer and Spirits 101 | 12:02 | In this course, we’ll cover a short history of beer and spirits, how they’re made, and some basic vocabulary. | Y | Y | Y | Beverage | Business Skills | BS0456 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 03. Alcohol Safety | 6:08 | In this course, we’ll go through some basics on how to ensure that your customers are safe and healthy. We’ll touch on food safety, food allergies, and the responsible serving of alcohol. | Y | Y | Y | Beverage | Business Skills | BS0457 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 04. Bartending Fundamentals | 8:44 | In this course, we break down the basics of bartending, so you’re fully prepared with the right attitude, vocabulary, tools, and techniques. | Y | Y | Y | Beverage | Business Skills | BS0458 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 05. Bartending Glasses Guide | 8:55 | In this course, we’ll go over the most common types of beverage glasses you’ll use as a bartender. We’ll divide them into the following categories: wine glasses, beer glasses, and cocktail glasses. | Y | Y | Y | Beverage | Business Skills | BS0459 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Beverage: 06. Bartending: The Pour | 9:43 | In this course, you’ll learn how to pour and serve wine, beer, and spirits properly. In pouring the correct way, you’ll translate a respect for these liquids into happy, loyal customers. | Y | Y | Y | Beverage | Business Skills | BS0460 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Food and Beverage: 01. In-Room Dining | 8:20 | Welcome to our series on Food and Beverage, a guide on how to operate any food related services in a hotel. This course covers in-room dining or room service. It’s a personalized service where guests have the opportunity to order and enjoy food and beverages in their own rooms. Why would a hotel offer room service? For starters, if provides guests with an intimate and private dining experience. In fact, some guests actually prefer to order room service. It gives the guest a chance to eat in private in the comfort of their own rooms. In this program we are going to cover the basics of room service. We’ll start with the equipment you’ll need, to the spaces you’ll occupy, and then wrap up with how to conduct room service. | Y | Y | Y | Food and Beverage | Business Skills | BS0461 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Food and Beverage: 02. Alcohol Basics | 9:59 | You’re going to be serving food and drinks in your hotel. Whether that’s inside your hotel’s restaurant or through room service, you need to be familiar with the basics of food and alcohol safety. In this program, we are going to focus on alcohol. We’ll discuss blood alcohol concentration, or BAC, and staying compliant with the law. We’ll also go over the different types of alcohol served. | Y | Y | Y | Food and Beverage | Business Skills | BS0462 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Food and Beverage: 03. Food Safety Plans | 9:17 | Food safety is a huge responsibility and one that you’ll have to embrace fully now that you are part of a hotel’s food and beverage team. In this course, you’ll receive a primer on your legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards. | Y | Y | Y | Food and Beverage | Business Skills | BS0463 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front Desk Customer Service: 01. Etiquette & Presentation | 6:05 | You’ve heard of the saying, “You never get a second chance to make a good first impression.” That couldn’t be any truer with welcoming someone to your hotel. You might be the first person a guest interacts with when they step foot into your hotel. You don’t want their stay to get off to a rocky start. Etiquette and presentation at the front desk is crucial to working in a successful hotel. In this course, we’ll discuss dress codes, how to properly greet guests using basic etiquette rules, and certain things to avoid when working at the front desk. | Y | Y | Y | Front Desk Customer Service | Business Skills | BS0464 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front Desk Customer Service: 02. Check-In & Check-Out | 14:18 | When a guest arrives at the hotel, the registration process begins. The registration process is defined as the process of assigning rooms to the guest at the time of their arrival by filling out necessary details about the guest and the rooms. In most cases, it’s a several step process that we’ll discuss thoroughly in this program. When it comes to checking out of a hotel, the process is similar and involves several key things that need to be done that we’ll cover here as well. Check-ins and check-outs are a critical part of the hotel experience, and as the face of the hotel, you need to know how to handle them properly. | Y | Y | Y | Front Desk Customer Service | Business Skills | BS0465 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front Desk Customer Service: 03. Communicating with Guests | 3:53 | Communicating with guests in your hotel can be hard. The guest experience at your hotel is directly related to the customer service that they receive during their stay. No matter what part of the hotel you are working in, there should be an overall common standard of excellent customer service. Since we are focusing on the front desk, that’s the part of the customer service and communication we’re going to focus on in this program. We’ll go over basic etiquette, empathy, consistency, and the different means of communication. | Y | Y | Y | Front Desk Customer Service | Business Skills | BS0466 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front Desk Customer Service: 04. Telephone Techniques | 10:02 | Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen. | Y | Y | Y | Front Desk Customer Service | Business Skills | BS0467 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front Desk Customer Service: 05. Handling Upset Guests | 8:36 | When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of the guests that stay in it. A guest could no longer stay at your hotel by being dissatisfied just one time. In this program, we are going to cover tips to help you turn guest complaints into resolutions. | Y | Y | Y | Front Desk Customer Service | Business Skills | BS0468 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 01. Introduction to Restaurants | 8:45 | In the restaurant industry, your customers will have high expectations for service and low tolerance for error. They may not notice how hard restaurant employees work to keep things running smoothly, but they are quick to notice any error or delay. The truth is, working in the restaurant industry can be tough, but it can also be a rewarding career. This series of courses is designed to prepare you for the opportunity before you. In this program, we’ll focus on a few basic questions: What are the different types of restaurants? What are some common restaurant jobs? What is the usual service process? The answers to these questions will introduce you to the inner workings of a restaurant. The rest of the series will build upon this foundation. | Y | Y | Y | Front of the House | Business Skills | BS0469 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 02. Greeting and Seating Guests | 6:11 | There’s no denying the power of the first impression. It’s the perception that forms within seconds. First impressions are quick to form and tough to change. This is why the role of the host in a restaurant is so important. As the first person the guest encounters during their visit, the host is tasked with making sure their first impression is a good one. In this course, we’ll look at the process for welcoming guests to a restaurant. Then, we’ll share some tips for exceeding expectations. | Y | Y | Y | Front of the House | Business Skills | BS0470 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 03. Interacting with Guests: Fundamentals | 5:54 | If you’re a server, you probably don’t need to be told of the importance of customer service. It’s right there in your job title. You serve customers. To do so successfully, you’ll need to understand the basic principles of customer service. That’s what we’ll cover in this course. We’ll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and flexibility. | Y | Y | Y | Front of the House | Business Skills | BS0471 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 04. Interacting with Guests: Special Circumstances | 8:12 | All guests deserve high quality service and, as you know, consistent service is key to turning occasional visitors into regular customers. However, there are some special circumstances that require extra effort. Preparing for these situations in advance will help you react appropriately when they occur. In this course, we’ll look at several special circumstances you’re bound to encounter. These are: families with children, large groups, and persons with disabilities or health issues. | Y | Y | Y | Front of the House | Business Skills | BS0472 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 05. Interacting with Guests: Difficult People | 6:13 | Everyone makes mistakes. It’s an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts fall short. In addition, there will be customers who are just…difficult. Difficult to please, difficult to communicate with, difficult to serve. What’s a server to do? In this course, we’ll look at tips and tricks for what to do when things go wrong. We’re going to do this by examining three common scenarios. | Y | Y | Y | Front of the House | Business Skills | BS0473 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 06. Understanding the Menu: What's for Dinner? | 7:36 | Guests expect you to be an expert on your restaurant. Whether it’s your first day, or your 200th day, whether the menu has been overhauled or has been the same for years, you need to know it inside and out. You need to anticipate any possible question they might ask. Having to go ask the kitchen will slow down the service process, and the guests impression of you or the restaurant may go down. In this course, we’ll discuss the best ways to get to know the menu: from ingredients to pronunciations, and more. | Y | Y | Y | Front of the House | Business Skills | BS0474 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 07. Understanding the Menu: Writing Menu Descriptions | 6:42 | The menu is defined as the “list of foods available at a restaurant,” but a well-written menu is more than a simple list. Your menu can and should be a persuasive selling tool that sets your restaurant apart. A few extra words and a little more description makes a difference, doesn’t it? In this course, we’ll look at some best practices for writing menu descriptions. This knowledge can come in handy. Menus are updated frequently and chalkboards that many restaurants use to advertise specials are updated even more often. You could easily be tasked with writing a few descriptions yourself. | Y | Y | Y | Front of the House | Business Skills | BS0475 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 08. Understanding the Menu: What's on Tap? | 7:40 | Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items. It gets a little more complicated with the alcoholic beverages: wine, beer, and cocktails. Not only are there many, many more of these beverages available, but their higher price point makes ordering the right alcoholic drink a higher priority for guests. The ability to describe and recommend alcoholic beverages is an important component of customer service. In this course, we’ll look at the basic characteristics of wine and beer. We’ll also introduce some common cocktails. | Y | Y | Y | Front of the House | Business Skills | BS0476 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 09. Serving Guests: Taking Orders | 5:02 | Depending on the restaurant, servers may have the opportunity to take each guests’ order up to three times over the course of a meal. Once for the drink, once for the meal, and sometimes a third time for dessert. Multiply this process by the number of guests a server sees during a shift and…well, that’s a lot of orders! In this course, you will learn how to efficiently and effectively transfer the customer’s words to the kitchen team. | Y | Y | Y | Front of the House | Business Skills | BS0477 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 10. Serving Guests: Table Service | 5:22 | It’s a great moment for restaurant guests when they are served their meals. However, this much-anticipated moment can be prone to disaster for a server. Servers need to carry and balance a serving tray. They have to deliver the correct food to the correct person. The food must be plated perfectly. In this course, we’ll share some tips and tricks for serving food courteously, efficiently, and professionally. | Y | Y | Y | Front of the House | Business Skills | BS0478 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 11. Serving Guests: Time Management | 6:04 | The timeline for serving a table of guests is tight. In this course, we’ll go over the timeline of an entire meal-starting from the moment the guests are seated to when they leave the restaurant. We’ll also discuss ways to manage your time wisely when serving in a restaurant, including multitasking and prioritizing tasks. | Y | Y | Y | Front of the House | Business Skills | BS0479 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 12. Clearing the Table and Closing the Sale | 5:45 | All good things must come to an end, even a meal at a restaurant. Although your time with your guests is coming to a close, it’s imperative to continue to treat them with respect and courtesy…even as you lay the groundwork for preparing their table for the next round of guests. In this course, we’ll look at tips and tricks for clearing the table and closing the sale. | Y | Y | Y | Front of the House | Business Skills | BS0480 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Front of the House: 13. Tips for Tipped Employees | 6:26 | At restaurants in the United States, it’s typical to tip. That is, customers usually leave a little extra money for the server when they pay their bill. Sometimes called a gratuity, the “extra” left behind varies widely depending on the customer and how they feel about the service. However, it’s usually between 10-20% of the bill, so a customer who owes $20 for their food and drink may leave an extra four dollars for the server as a tip. While four dollars may seem like small change, in truth tips are a big deal for servers. In this course, we’ll learn why this is and what your responsibilities are. | Y | Y | N | Front of the House | Business Skills | BS0481 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Housekeeping: 01. Cleaning Guest Rooms | 8:42 | Welcome to our series on housekeeping. You are part of creating a happy environment for guests. There are a lot of moving parts when it comes to this job, and there are certain protocols and procedures you need to follow. Throughout this series, you’ll learn all of the basics on housekeeping. We’ll talk about everything from cleaning guest rooms and public spaces, to doing your job safely, all while making sure customers and guests stay satisfied. In this first program, we’re going to focus on cleaning guest rooms. We’ll go over stocking the trolley, entering guests’ rooms, and procedures for cleaning rooms. | Y | Y | Y | Housekeeping | Business Skills | BS0482 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Housekeeping: 02. Cleaning Public Spaces | 4:29 | Just because you’re in housekeeping, doesn’t mean you’re strictly going to be cleaning guest rooms and guest rooms only. You’ll also be responsible for cleaning public spaces. That includes places like the entrance, lobbies, front office, elevators, stair cases, guest corridors, banquet halls, health club, and the swimming pool. Public area cleaning is a most important and challenging task for the hotel and for the housekeeping staff. Most of the public areas see high foot traffic, so maintaining these areas are important. This course will train you on how to properly clean each of these public spaces. | Y | Y | Y | Housekeeping | Business Skills | BS0483 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Housekeeping: 03. Working Safely with Ergonomics | 8:12 | Housekeeping can be hard on your body. You’re constantly moving, walking, standing, reaching, and bending. You’re carrying heavy towels and sheets. You’re pushing and pulling your trolley. You need to make sure that you’re doing all of these functions safely. The Occupational Safety and Health Administration, or OSHA, has set guidelines for you to follow when it comes to performing your job. That’s what this program is all about. We’ll go over ergonomics and other basic definitions you’ll need to know in the event that you’re injured at work. | Y | Y | Y | Housekeeping | Business Skills | BS0484 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Housekeeping: 04. Interacting with Customers | 3:52 | As a housekeeper, you’re going to interact with guests. Whether you knock on the door and wake them up, or if you see them in a public space; you’ll have some type of interaction with them. Interacting with a guest isn’t your core task but you shouldn’t ignore the guest; you should know how to interact with them. No matter what part of the hotel an employee is working in, there is an overall common standard of excellent customer service. But, in your case, we’re going to get a little more specific. This course will walk you through some common scenarios you may run into and how to properly handle them. | Y | Y | Y | Housekeeping | Business Skills | BS0485 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Tourist Attractions: 01. Overview | 6:59 | Tourism is a diverse industry. When we talk about tourist attractions, we could be talking anything from Niagara Falls, to the Eiffel Tower, to the Golden Gate Bridge, and the Great Wall of China, or the Taj Mahal. These are just a few examples of major tourist attractions in the world. You could also classify casinos, ski resorts, and national parks as tourist attractions. In this series, we are going to talk all things tourism. This program is designed as an overview to the tourism industry. | Y | Y | Y | Tourist Attractions | Business Skills | BS0486 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Tourist Attractions: 02. Serving the Guest | 9:44 | If you work in the tourism and hospitality industry, then you know that the number one most important part of your job is taking care of the guests. This can include many things, but in this course, we’re going to focus on three main parts: good customer service, being a good communicator, and dealing with difficult situations. | Y | Y | Y | Tourist Attractions | Business Skills | BS0487 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Valet: 01. Appearance and Professionalism | 5:33 | In this series, we’re going to talk about what it takes to be a successful valet. You’ll need to know about parking and returning customers’ vehicles and safety essentials. But first we’re going to talk about your appearance and professionalism as a valet. | Y | Y | Y | Valet | Business Skills | BS0488 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Valet: 02. Parking Vehicles | 5:40 | In this course, we’re going talk about parking cars. We’ll walk you through step-by-step on what you should do to park a guest’s vehicle, properly and safely. | Y | Y | Y | Valet | Business Skills | BS0489 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Valet: 03. Returning Vehicles | 4:28 | This course looks at how to properly return vehicles to guests. | Y | Y | Y | Valet | Business Skills | BS0490 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Hospitality | Valet: 04. Safety Essentials | 3:33 | When it comes to being a good valet, there are some safety essentials that you need to be familiar with. In this program, we’re going to talk about these safe driving habits. | Y | Y | Y | Valet | Business Skills | BS0491 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Building an Effective Leadership Team | 6:41 | In this program, we'll discuss what makes up a great team of company leaders. What are their qualities? And how does the team work together? | Y | Y | N | Becoming a Great Leader | Business Skills | BS0492 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Characteristics | 4:17 | What makes a great leader? The simple answer is: A leader is a collection of traits that work well together. So what are those traits? We're going to go through the list, and breakdown each of the traits and characteristics a good leader has. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0493 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Creating Followership | 5:12 | If you're going to be a leader, you need followers. How do you get those followers? As a leader, you have to set up an environment that creates people who WANT to follow you. How do you do that? By making some simple, conscientious efforts. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0494 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Developing Followers | 4:56 | How do you get employees to be excited to be part of your team? It's all about developing followership. Followership refers to a role held by certain individuals in an organization, team, or group. It's the capacity or willingness of an individual to actively follow a leader and it's a process. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0495 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Developing Yourself | 4:10 | You know what it takes to be a good leader. You know what it takes to develop a follower. So now the question is, how do you develop yourself as a leader? | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0496 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Effective Delegation | 4:27 | Can you do everything your organization needs to get done all by yourself? Can you handle all of those responsibilities? A good leader answers that question with a No. To keep focused on your company's goals, you need to delegate your tasks. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0497 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Empowering Followers | 4:02 | As a leader, how do you empower your employees, your followers? It starts with a vision. Your vision for the organization is to have an empowered company, where employees are able to make a difference. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0498 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Fundamentals | 5:12 | What are LEADERSHIP fundamentals? The question that's most often asked is, What's the best leadership style? The answer: there isn't one. There are lots of different ways to be a leader. How do you know which leadership style is best for you? We'll help you figure that out. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0499 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: How to be a Follow-able Leader | 9:12 | Who are the people that everyone wants to work for? What are their behaviors? Their characteristics? What makes them so likeable? Over the years, we've seen patterns emerge and there are three common traits that excellent leaders share. In this course, we'll go over those traits and discuss the different ways that followable leaders lead. | Y | Y | N | Becoming a Great Leader | Business Skills | BS0500 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: How to Motivate Employees | 9:26 | Keeping employees motivated isn't always easy. We all fall victim to the humdrum, going through the motions, bored to tears moments in our jobs. Wouldn't it be great if our employees could put as much focus and enthusiasm into work as they do with their favorite sports teams, or TV shows, social media sites or hobbies? | Y | Y | N | Becoming a Great Leader | Business Skills | BS0501 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Introduction | 6:31 | A leader is someone who leads or commands a group of people. Most people believe that some are born leaders while in fact most leaders are MADE. Being a leader is not only about directing someone or something, but about giving guidance. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0502 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Leadership and Power | 4:57 | How do leaders get their followers? To get the answer, you have to understand the relationship between Leadership and Power. Power is defined as the ability to do something in a particular way. The word POWER suggest a very dictatorial, do it my way or the highway style of leadership. In most situations, this autocratic style doesn't work. So which leadership style DOES work? | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0503 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Becoming a Great Leader: Motivational Leadership | 5:01 | So what makes a great motivational leader? You have to be able to recognize the motivational truths in your employees. You may learn that not everybody is completely unmotivated. | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0504 | |
| Leadership | Becoming a Great Leader: Putting It All Together | 6:42 | By now you know what makes a great leader, you know what characteristics a leader should have, you know the difference between leadership and power, you know how to create followers, and you know how to develop yourself as a leader. So how do you put all of these things together to be the best possible leader for your organization? | Y | Y | Y | Becoming a Great Leader | Business Skills | BS0505 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Framework for Execution: A Framework for Execution | 10:42 | Welcome to this final program in our series on creating a framework for execution. In earlier programs, we talked about the general failure of organizations to execute, and the reasons for that, and then the current situation in terms of communication and skills transfer within the organization. In this program, we're going to talk about something called a Framework for Execution. This is connecting of subject matter experts with constituencies to convey all the information that needs to be conveyed throughout the organization. | Y | Y | N | Framework for Execution | Business Skills | BS0506 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Framework for Execution: Reasons for Poor Execution | 6:42 | Welcome to our series on creating a framework for execution and this program, the reasons for poor execution. Now in our first program, we talked about the widespread failure to execute and so it begs the question: if over eight out of ten projects are considered to be failures by the people involved in them, what is going on? | Y | Y | N | Framework for Execution | Business Skills | BS0507 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Framework for Execution: The Current Situation | 8:02 | Welcome to our series on creating a framework for execution and this program, the Current Situation. Now in previous programs, we talked about the failure of execution in organizations and the reasons for that poor execution. What we really need to understand now is the situation in place, so we understand what needs to be done to create a framework for execution. | Y | Y | N | Framework for Execution | Business Skills | BS0508 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Framework for Execution: The Failure to Execute | 5:12 | Welcome to our series on creating a framework for execution and this program which talks about how organizations today fail to execute. Let's start off with a question. What are the three reasons projects fail? Execution, execution, execution. | Y | Y | N | Framework for Execution | Business Skills | BS0509 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 01. What is a Mentoring Program? | 0:04:30 | How do you transfer knowledge from your seasoned, top-level employees to your newly hired, or new-to-a-position team members? What's the most effective and efficient method? Aside from standard training, mentoring programs are a great way to creating relationships among employees to help them gain knowledge and grow professionally. There are many different types of mentoring which we'll discuss in this course. We'll also talk about who mentees and mentors are, and the benefits to implementing a mentoring program within your organization. | Y | Y | Y | Mentoring | Business Skills | BS0510 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 02. How to Create a Mentoring Program | 0:03:29 | Now that we know the benefits of mentoring, we need to discuss how to create a mentoring program within your organization. In this course, we'll go over determining your goals, identifying sponsors, and establishing guidelines. This course also covers ways to ensure that your program is a good fit for your company culture. We'll discuss how to match mentors and mentees, how to monitor the progress, and set a fixed timeline. | Y | Y | Y | Mentoring | Business Skills | BS0511 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 03. How to Match Mentors and Mentees | 0:03:49 | Matching mentors and mentees is a key component to creating a successful mentoring program. A successful match depends on three things: experience, expectations, and compatibility. In this course, we'll talk about each of these factors, why they're important, and how to use them to find a good fit among participants. We'll also go over creating a mentoring profile form for participants to fill out. Lastly, we'll discuss some additional things to consider once you've paired up mentors and mentees. | Y | Y | Y | Mentoring | Business Skills | BS0512 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 04. Making a Mentoring Agreement | 0:02:58 | You've probably heard the saying, "If it's not in writing, it never happened." Well, the same applies for your mentoring program. A written mentoring agreement ensures that your mentors and mentees are on the same page throughout the entire process. In this course, we'll discuss the eight parts of a mentoring agreement. This includes goals, time frame, frequency, when and where, checkpoints, wrap-up, confidentiality, and signatures. | Y | Y | Y | Mentoring | Business Skills | BS0513 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 05. Mentoring Meeting Guidelines | 0:02:50 | Let's say you've been paired up with a mentor or mentee, and now it's time to meet for the first time. How are the mentoring meetings supposed to flow? That's what we'll cover in this program. We'll talk about what the meeting should cover from start to finish. Then we'll discuss what to do and what not to do when it comes to mentoring meetings which includes everything from preparation to scheduling time and more. | Y | Y | Y | Mentoring | Business Skills | BS0514 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mentoring: 06. Creating a Successful Mentoring Relationship | 0:03:40 | This program is about how to make the most of a mentoring relationship. There are some essential components needed to make this type of relationship work. In this course, we'll discuss trust, personal compatibility, setting clear expectations, preparedness, and giving and taking feedback. We'll also go over the do's and don'ts of mentoring relationships for both the mentor and mentee. | Y | Y | Y | Mentoring | Business Skills | BS0515 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mission, Vision, Values: 01. Mission | 0:07:03 | Your company's Mission, Vision, and Values help determine the future of your company. If you don't have these statements, or if you have them and are not using them to guide your organization's work, you take the chance of your company having no direction. Mission, Vision, and Values are the simplest and most effective governance tools you can find. In this course, we'll discuss how to develop these three important statements. We'll talk about what the difference is between the three, how to write them, the reasons why you need to have them, and give examples from larger companies who have successful Missions, Visions, and Values. | Y | Y | N | Mission, Vision, Values | Business Skills | BS0516 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mission, Vision, Values: 02. Vision | 0:03:15 | Your vision statement is a short, one-sentence statement, but it needs to encompass many things. It should define your output. It should be specific to your business. It should be interesting and draw on emotion. And, it should be short enough to memorize. How is this even possible? That's what this course is for. We'll go over how to research and write an effective vision statement. | Y | Y | N | Mission, Vision, Values | Business Skills | BS0517 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mission, Vision, Values: 03. Values | 0:04:11 | A values statement is what you believe in. It's a set of five to seven words that articulate what your team and people in the organization believe in and hold true. Unfortunately, most companies never get around to creating values statements. They have mission and vision statements, but no values statement. The only way you can create an amazing future for your company is if you work in a way that reflects universally shared values. This ensures you do not squander your time and resources rationalizing your actions, and it helps ensure you're not potentially squandering your company's good will. In this course, we'll discuss what a values statement needs to be, how to write it, and how your mission, vision, and values should all tie together. | Y | Y | Y | Mission, Vision, Values | Business Skills | BS0518 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mistakes Leaders Make: Eight Signs of a Dysfunctional Organization | 8:06 | Nobody wants to work for a dysfunctional organization. We all want to be a part of a healthy and efficient company, but dysfunction is a sneaky thing. In this program, we'll look at the eight signs of a dysfunctional organization. | Y | Y | N | Mistakes Leaders Make | Business Skills | BS0519 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mistakes Leaders Make: Fixing the Dysfunction | 9:58 | In a previous program, we talked about signs of dysfunction within a company. Maybe some of them applied to your business. In this program, we'll walk through some ways to fix the problems and discuss how to implement new solutions. | Y | Y | N | Mistakes Leaders Make | Business Skills | BS0520 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mistakes Leaders Make: Impedership | 6:54 | According to a recent survey, 65% of Americans are unhappy with their jobs, and the leading cause of this dissatisfaction is poor management. This program on Impedership is in place to address the bad boss behaviors that these employees are dealing with. | Y | Y | N | Mistakes Leaders Make | Business Skills | BS0521 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Mistakes Leaders Make: Six Wrong Ways to Manage | 5:52 | We don't normally like to focus on the negative, but in this program we will. It's important because everyone has had to deal with at least one type of leader listed here. Whether you're a new supervisor or not, the information is this program important to review. | Y | Y | N | Mistakes Leaders Make | Business Skills | BS0522 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Strategic Leadership: THE Answer for Business Success | 4:03 | What is THE answer for running a successful business? What's the one thing that will ensure success? It isn't just one strategy, but a culmination of different factors, that when properly integrated, can answer that question. | Y | Y | Y | Strategic Leadership | Business Skills | BS0523 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Succession Planning: 02. What is a HiPo? | 0:03:16 | Identifying high-potential employees (HiPos) is an overlooked part of the succession planning process. Ensuring that you have people prepared to step into leadership positions means a more stable future for your organization. While most executives know they aren't doing enough for succession planning, getting serious about HiPos is a great place to start. | Y | Y | Y | Succession Planning | Business Skills | BS0524 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Succession Planning: 03. Creating a Policy | 0:04:10 | Your succession plan and HiPo policy will go hand-in-hand. Even though these will be unique to your organization, there are some things you should either include or keep in mind when creating that policy. | Y | Y | Y | Succession Planning | Business Skills | BS0525 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Succession Planning: 04. Identifying HiPos | 0:03:10 | When identifying high potential employees, you're ultimately trying to determine the likelihood that individual will become a leader within your organization. This is a combination of potential, ability, and aspiration. So what does a HiPo look like in your organization? This course helps you explore just that. | Y | Y | Y | Succession Planning | Business Skills | BS0526 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Succession Planning: 05. HiPos vs. High Performers | 0:02:59 | Although there can be overlap, there is a difference between high-potential employees and high performing employees. This course will help you more easily discern between the two. | Y | Y | Y | Succession Planning | Business Skills | BS0527 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Succession Planning: 06. Retaining and Developing HiPos | 0:04:56 | HiPos are some of the most sought-after employees in the job market. Their individual value is often understood even outside of their own organizations. That means you have to work to keep your HiPos, as well as find ways to keep them committed to your company. This course will explore useful strategies to this end. | Y | Y | Y | Succession Planning | Business Skills | BS0528 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Transformational Leadership: Creating Focus During Change | 3:35 | Have you noticed your team becoming unfocused during change? It's easy to lose sight of what's really important or what you should be focusing on. As a leader, you need to be focused on understanding your role and how to help your team deal with change. | Y | Y | Y | Transformational Leadership | Business Skills | BS0529 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Transformational Leadership: Dealing with Resistance | 4:32 | How do you deal with someone in your organization who is resisting change? Change is something that might make someone on your team nervous, concerned, or even fearful. As a leader, what is your responsibility? | Y | Y | Y | Transformational Leadership | Business Skills | BS0530 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Transformational Leadership: Transforming the Organization | 5:39 | How do you make things happen as a leader? How do you TRANSFORM the organization? Customer needs are expanding, markets are changing, new products and technology are coming out. You have to adapt to these changes. If you don't adapt; your competitor will. | Y | Y | Y | Transformational Leadership | Business Skills | BS0531 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Unknown Knowns: Getting Started | 6:39 | Welcome to our four part series on How to Know What We Know, and this program, Getting Started in sharing better practices. | Y | Y | N | Unknown Knowns | Business Skills | BS0532 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Unknown Knowns: Leading Knowledge Transfer | 7:22 | Welcome to our four part series on How to Know What We Know, and our final program, Leading Knowledge Transfer. The question at the heart of this program is, How do you make sure that knowledge transfer actually works in your organization? The answer, it depends on the situation. | Y | Y | N | Unknown Knowns | Business Skills | BS0533 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Unknown Knowns: The Knowledge Transfer Process | 5:56 | Welcome to our four-part series on How to Know What We Know, and this program, The Knowledge Transfer Process. Here's a question. Can an organization improve without learning something new? The answer is No. To continuously improve, you have to learn new things. | Y | Y | N | Unknown Knowns | Business Skills | BS0534 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Leadership | Unknown Knowns: Understanding Better Practices | 5:22 | Welcome to our four-part series on How to Know What We Know, and this program, Understanding Better Practices. Unknown knowns...It's the idea that throughout your organization, you have great ideas, great processes, great practices that could be used to improve the overall business, BUT NOBODY KNOWS IT. | Y | Y | N | Unknown Knowns | Business Skills | BS0535 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Discovery Calls: Advanced Questioning Techniques | 5:52 | Asking prospects questions is like mining for gold. You ask detailed questions and then dig and sift through the information to find what you’re looking for: those gold nuggets of data that you can use to make a sale. You’re burrowing down to find the true needs of the customer. Sure, it might be tedious, but with the right plan, can be smooth and painless. That’s what this course is designed to help you with. We’ll take you through some advanced questioning techniques to help you gain insight on the true needs of your prospects. | Y | Y | N | Discovery Calls | Business Skills | BS0536 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Discovery Calls: Gathering Prospect Information | 8:10 | Prospecting. If you work in sales, you have to do it. And you have to be good at it in order to meet quotas. In this course, we’ll talk about how to effectively gather prospect information. The purpose of prospecting is to create a pipeline of qualified customers and potential customers. We’ll discuss how to choose quality prospects. We’ll also go over sourcing prospects and sorting their information. More prospects equals more sales, but this course is designed to ensure you’re spending quality time on quality prospects. | Y | Y | Y | Discovery Calls | Business Skills | BS0537 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Product Knowledge | 3:33 | Obviously knowing your product is a must. However, the rules have changed in recent years, due to the availability of information online. Now your customers are researching YOU, so you have to be on your game and know your stuff. In this course, we’ll go over what you need to know and how you should present that knowledge. We’ll also cover available resources you should use to get fully up-to-speed on your product knowledge. | Y | Y | N | Business Skills | BS0538 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Making the Sales Call | Sales Prospecting: How to Get Past Gatekeepers | 5:04:00 | ”YOU SHALL NOT PASS!” Isn’t that how it feels every time you try to make a sales call? It’s the gatekeeper’s job to keep salespeople like you out. It’s your job to persuade them to let you through and give you access to the decision-makers, so you can sell. This program is all about how to get past the gatekeepers. We’ll talk about the importance of getting to know these people. We’ll go over the proper ways to communicate and how to gain important information from them. We’ll also cover some tips on how to get around gatekeepers and reach decision-makers directly. | Y | Y | Y | Sales Prospecting | Business Skills | BS0539 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: How to Leave Sales Voicemails | 8:27:00 | Leaving voicemails can be daunting at times, can’t it? We stumble, we lose our train of thought, and sometimes we come off sounding like a goober. As a salesperson, you are often put through to voicemail, which makes your job that much more difficult. How do you leave a professional, polished voicemail that also generates interest and gets the client to call you back? That’s what we’ll explain in this course. We’ll take you through a step-by-step process for how to leave sales voicemails. We’ll talk about the proper format to use and go over some common pitfalls to avoid. | Y | Y | Y | Sales Prospecting | Business Skills | BS0540 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: Sales Analytics and Metrics | 8:57:00 | Metrics. Analytics. Numbers. Math. Blah. Yes, this is not the most fascinating stuff to most people. However, these numbers are how quotas are set. These numbers help companies determine whether or not employees receive raises. The use of analytics in sales allows you to provide better products and make offers customers are more likely to accept. Boring content? Perhaps. Directly impactful to your bank account? You bet. In this course, we’ll discuss some of the many important analytics and key measurements that you can use to improve your sales process. | Y | Y | Y | Sales Prospecting | Business Skills | BS0541 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: Social Media Networking | 5:41:00 | Social media networking is an inexpensive but super-effective way to interact with potential clients, and you don’t even have to leave the office. In this course, we’ll discuss using Facebook, LinkedIn, and Twitter to connect with customers. We’ll talk about how to create your business profiles, how often to update them, and what important information you should be sharing with your followers. We’ll also go over things to avoid when it comes to social media networking. | Y | Y | Y | Sales Prospecting | Business Skills | BS0542 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: The Flipped Sales Funnel | 4:55:00 | Now that we’ve covered the sales funnel, we’re going to flip it around and look at approaching it in the opposite way. Wait, what? How can that work? Well, rather than casting a wide net and narrowing down prospects until you get into sales, this method has you connecting with your current customers. You use them and their word of mouth to expand your sales opportunities. In this course, we’ll talk about the rationale behind turning the funnel upside-down. We’ll go over why this method may work for you, and the steps you should follow to flip the funnel successfully. | Y | Y | Y | Sales Prospecting | Business Skills | BS0543 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: The Link Between Marketing and Sales | 6:18:00 | Marketing and sales must work together in order to be successful. Marketing must source prospects and lead them into the sales funnel, ultimately resulting in a sale for you. As a salesperson, you need to understand what marketing does, and how your two departments can work in tandem for the overall good. In this program, we’ll talk about several common marketing tactics and how these apply to you and your role. We’ll also go over the many ways that marketing and sales should be partnering to stay in alignment with their goals. | Y | Y | Y | Sales Prospecting | Business Skills | BS0544 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: The Original Sales Funnel | 7:55:00 | The sales funnel represents the steps your prospects go through, starting with their first awareness of your company and ending with a purchase. You start with a wide base of people, and the funnel narrows down your prospects with each step in the process. It’s your job to set up your sales process to guide your prospects toward a closed deal, and maximize the number of prospects that make it to the bottom and become customers. In this course, we’ll discuss the four steps of the sales funnel, going through some examples of what this looks like and how it applies to you. | Y | Y | Y | Sales Prospecting | Business Skills | BS0545 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Sales Prospecting: The Sales Pipeline | 7:42:00 | In essence, the sales pipeline is the sum of all your client opportunities and a way of tracking where each of them is in the sales process. All of your sales opportunities lie somewhere along the pipeline, so in this course, we’ll talk about how to create a pipeline and the best ways to manage it. We’ll discuss tracking tools, making timely updates, maximizing productivity, checking the health of your pipeline, and monitoring metrics. | Y | Y | Y | Sales Prospecting | Business Skills | BS0546 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Making the Sales Call | Using Portable Media | 4:25 | You want your presentations to dazzle. You want them to wow. You want them to be impactful. There is so much technology at your fingertips to help you with this, but it’s not always the most reliable. Let’s talk through some different media options available to you, and consider what back-up plans might be necessary to implement, should your technology fail. We’ll also discuss some tips on what to present and how to present it. | Y | Y | Y | Business Skills | BS0547 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | "You're Wrong" | 6:59 | When being told they are wrong, people can sometimes be defensive. But generally, people want to learn from their mistakes and improve. Telling someone when they make a mistake is giving them that opportunity. The skill is learning how to best tell someone, and we’ll discuss that here. | Y | Y | Y | Business Skills | BS0548 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | Character 01. Management is All About Character | 4:42 | The difficult situations in your life and how you deal with those situations can make or break your character. Character is defined as, “one of the attributes or features that make up and distinguish an individual.” Abigail Van Buren is quoted as saying, “The best index to a person’s character is how he treats people who can’t do him any good, and how he treats people who can’t fight back.” This character thing is important, particularly in business, and especially as a leader. This course takes an in-depth look at the importance of having good character as a manager, how to develop it, and how to use it. | Y | Y | Y | Character | Business Skills | BS0549 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Managerial Courage | Character 02. Developing Your Character | 6:12 | Character is not something that you’re born with. It’s something that you can grow and cultivate over time. In this course, we’ll discuss the six ways to build your character: 1. Defining your values and using them 2. Learning from your past 3. Evaluating the company you keep 4. Being nice when tempted not to be nice 5. Practicing humility and 6. Giving back. We’ll also go over different ways to handle difficult situations and what to do when your character is attacked. | Y | Y | Y | Character | Business Skills | BS0550 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Managerial Courage | Determining Your Management Style | 11:39 | Most people have been exposed at some point to a bad manager. There are plenty of bad managers, although no one wants to be one! In this course, we’ll look at different management styles and the pros and cons to each. With this knowledge, you can identify the best style (or combination of styles) for you. | Y | Y | N | Business Skills | BS0551 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | How to Apologize: 01. The Process | 5:37 | The best apology you can give someone is to change your behavior. Think about it. Let’s say someone lets you down, and they apologize with an “I’m sorry.” Then, they turn around and do the same thing again. If they’re willing to wrong you twice with the same bad behavior, then how “sorry” are they? While saying sorry is an important part of an apology, it’s not the only part. To truly make amends for something you’ve done wrong, you need to show that you’re willing to put in the work to right that wrong. Then, take action to prevent it from happening again. In this course, we’ll go over why apologies are important, we’ll discuss the four steps to an apology, and then we’ll cover some examples of good and bad apologies. | Y | Y | Y | How to Apologize | Business Skills | BS0552 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Managerial Courage | How to Apologize: 02. The Audience | 3:51 | We've discussed what a good apology looks and sounds like. We've gone over what each apology should include: expressing remorse, accepting responsibility, offering a solution, and changing your behavior. In this course, we want to demonstrate how to apologize to the different people that you work with. This includes apologizing to your boss, your colleagues, your employees, and your customers. We'll also talk about when you should not apologize, as we often over-apologize, even when we aren't to blame. | Y | Y | Y | How to Apologize | Business Skills | BS0553 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Managerial Courage | How to Build Resilience | 6:09 | As a manager, your job can be rewarding and wonderful. It can also be tiring and thankless. It’s a difficult task dealing with the ups and down of management without becoming stressed and burned out. With any job, you’ll have challenges and setbacks. You’re likely to make mistakes along the way. How you handle these situations is what makes you a good manager. In this course, we’ll discuss having the ability to bounce back when things don’t go as planned. | Y | Y | Y | Business Skills | BS0554 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | Managing Difficult People | 7:39 | Have you ever worked with that person who technically doesn’t do anything wrong but is just… awful? It might be someone with a difficult attitude, someone who whines, someone who’s manipulative, someone who lies, someone who’s lazy, someone who spreads gossip, or maybe you just can’t put your finger on what’s “off” about them. How do you manage someone like this? What should you do if their behavior borders on inappropriate? In this program, we’ll discuss how to address these issues. | Y | Y | N | Business Skills | BS0555 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | Stop Doing and Start Managing | 6:54 | It’s likely that you got promoted to manager because you were good at your job. Now, as a manager, you have to watch someone else do that job, and they might not be as good at it as you were. Or maybe they don’t do it the way you used to do it. For these reasons, it’s easy to fall into the habit of jumping in and doing some of those things yourself, even though someone else has been hired to do them. But you need to stop doing that, because as a manager, it’s your job to manage. In the long run, doing instead of managing hurts your team and individual team members, it hurts productivity, and keeps you from doing the job you’re actually supposed to be doing. In this course, we’ll talk about how to stop doing, and start managing. | Y | Y | Y | Business Skills | BS0556 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | Swallowing Your Pride | 5:58 | Pride manifests in many ways. Even if you don’t go on and on about how awesome you are, pride may still be a barrier between where you are now and the success you’d like. In this course, we’ll explore this concept and what you can do about it. | Y | Y | Y | Business Skills | BS0557 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | Taking a Stand | 6:49 | As a manager you need to be able to advocate for yourself and your team. You may find yourself wanting to draw your sword and storm the castle, but you need to control your reaction. The passion and emotion you’re feeling is admirable, but you can’t let your emotions get the best of you or you’ll be met with more resistance. On the flipside, not taking a stand could be more harmful. Sometimes fear of rocking the boat, creating enemies, or making the situation worse keeps us from doing what’s right and committing to the issue. In this program we’ll discuss the most effective way to take a stand for yourself and your team. We’ll go over how to analyze the situation, gather the facts, defend appropriately, and when to let it go. | Y | Y | Y | Business Skills | BS0558 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | The Leadership Ladder | 7:47 | You’re a manager now! Congratulations! But what exactly does that mean? What’s the difference between a supervisor and a manager? And what’s the difference between a manager and a director? And what does being a leader mean? These are all great questions and in this program, we’ll cover the roles and responsibilities of a supervisor, manager, director, vice president, and the leaders in the C-suite. | Y | N | N | Business Skills | BS0559 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Managerial Courage | What it Takes to Manage | 5:47 | Managing is not as easy as some people make it look, but it’s also not as difficult as some others make it look. Regardless, being a good manager is hard work! Here, we look at things to consider as you consider moving into management. | Y | Y | Y | Business Skills | BS0560 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Marketing | Brand Management: 01. Building Your Brand | 04:34 | In this series of programs, we'll take an in-depth look at what Brand Management is all about. Creating a brand helps you build long-term, sustainable growth. It's an ongoing process that should always be the core focus of your business, regardless of your size. A powerful brand can support any business through any environmental factor that comes along, so if your company struggles with branding, these courses will help guide you. In this program, we'll discuss building a brand, including how to define what your brand is, how that will impact your current customers, brand standards, and more. | Y | Y | Y | Brand Management | Business Skills | BS0561 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Brand Management: 02. Promoting Your Brand | 04:12 | You've come up with a brand that you're passionate about. You've got brand standards in place and your messaging is ready. Now what do you do? If you want your brand to stand out, you have to promote it and you need to distinguish your brand from its competitors. In this program, we'll go over how to get your business noticed. We'll cover how to be seen, becoming your brand's authority, networking, using social media, and interacting with customers. | Y | Y | Y | Brand Management | Business Skills | BS0562 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Brand Management: 03. Rebranding | 03:13 | Rebranding a company can have its perks. You might dread this task, or think it's bad for your company, but sometimes it's new, fun, and exciting. If you've ever rebranded before, you quickly realize those "fun" parts: choosing colors, logos, and fonts. However, those are just "parts." In order to rebrand a company, you have to have a strong understanding of the process and you have to do it the right way. That's what this program is for. We'll define rebranding, what it means, what it takes, and what the impact will be on your company. | Y | Y | Y | Brand Management | Business Skills | BS0563 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Brand Management: 04. Brand Statement | 04:17 | If you're struggling on where to start when it comes to building your brand or managing your brand, you need to start with creating a brand statement. A brand statement combines all your thoughts about your business mission, values, promise, and character into a concise statement. A brand statement defines what you do, how you are different from your competition, and what you want to deliver to your customers. Let's go over how to create a brand statement for your company, discuss how to test it, gain feedback, and apply that feedback. | Y | Y | Y | Brand Management | Business Skills | BS0564 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 01. What is Digital Marketing? | 0:04:45 | Unless you're completely "off the grid," you're interacting with digital marketing all day, every day. From your smartphone, nudging you with text alerts, to your laptop and its email greetings, to the tablet's app notifications, there is continual outreach from the business world to you, as the consumer. You can sign up, save, engage, and "like," all with an easy "click" or "tap." So how are YOU reaching out to YOUR customer? What prompts, nudges, and invites should you have out there? And where? "Follow" us through this series, and we'll help you figure that out! We'll start with a general scroll-through and then go through each component...click, click, click! | Y | Y | Y | Digital Marketing | Business Skills | BS0565 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 02. Types of Digital Marketing | 0:06:38 | How do you optimize on a search engine? What is pay-per-click? Why would you share content for free? There are many new questions with digital marketing, and it can seem overwhelming at first. Never fear, GECBTS is here! In this program, we'll list and explain the main aspects of marketing digitally. Then, in the following programs, we'll break those down individually, helping you choose the best tools for your company. | Y | Y | Y | Digital Marketing | Business Skills | BS0566 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 03. Social Media | 0:03:27 | Warning: Content is fire, and social media is gasoline, according to digital marketing guru, Jay Baer. It's true that when used well, social media can cause your product to explode (in a good way!). But how do you ignite and fuel your social media presence? We'll explain here, as we go through best practices and approach. | Y | Y | Y | Digital Marketing | Business Skills | BS0567 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 04. SEO | 0:04:14 | Where do you rank? When someone searches those precious keywords, does your company show up? Or are you three pages back, twiddling your digital thumbs? This is what search engine optimization (SEO) addresses, and we're here to help you get up to speed. We'll go through the key(word) aspects of SEO, so you'll know best how to hit that coveted first page! | Y | Y | Y | Digital Marketing | Business Skills | BS0568 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 05. Content Marketing | 0:03:57 | Author Andrew Davis says, "Content builds relationships. Relationships are built on trust. Trust drives revenue." When you provide valuable information, the prospect remembers, and begins to trust you. This dynamic makes content marketing an invaluable tool. Here, we explore the key aspects of it, how to get started, and how to get specific to your target market. | Y | Y | Y | Digital Marketing | Business Skills | BS0569 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 06. Email Marketing | 0:04:09 | According to the Direct Marketing Association, for every $1 spent on email, the average return on investment (ROI) is $40. Not too shabby! If you want to increase revenue, or even just reach out personally to your customer, you'll want to check out this course. We go through the uses and advantages of this very effective (and oftentimes, lucrative!) marketing tool. | Y | Y | Y | Digital Marketing | Business Skills | BS0570 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 07. Pay-per-click | 0:03:58 | What's the deal with pay-per-click marketing? When is it wise to PPC? In this course, we'll go through the process, how it works, and when it would behoove you to join in. | Y | Y | Y | Digital Marketing | Business Skills | BS0571 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 08. Five Things Everyone Needs to Know | 0:02:13 | There's no avoiding the digital movement. It's everywhere, with everyone, including your customer. If you have a business, online or not, you'll want to get familiar (maybe even friendly) with these five terms. | Y | Y | Y | Digital Marketing | Business Skills | BS0572 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Digital Marketing: 09. Driving Traffic to Your Website | 0:04:35 | "If you build it, they will come." If your website was in the 1989 movie, Field of Dreams, you'd have customers coming out of the cornfields to read your content and buy your product. Alas, that is not the case. You need to build a good website, but you also need to direct the traffic to it. Here, we'll go through best practices to get that virtual doorbell ringing. | Y | Y | Y | Digital Marketing | Business Skills | BS0573 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Essentials: 01. Understanding Marketing | 04:59 | To consumers, marketing can seem like a mystery. We buy things and don't realize how much marketing impacted our decision to buy this brand over that brand. For a business, marketing is an essential function. For those of us outside of the marketing department, marketing can seem complicated and confusing. Yet while it can be tricky, marketing can make your life a lot easier, and your company more profitable. You just have to be familiar with it, which is what this series is in place to help you with. In this course, we'll define marketing for the non-marketer. We'll cover marketing orientations, common marketing terms, and provide a general overview of this complicated, yet critical part of running a successful business. | Y | Y | Y | Marketing Essentials | Business Skills | BS0574 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Essentials: 02. Types of Marketing | 05:49 | Every business owner wants to grow and develop a strong client base. Marketing and promoting a business is key to creating that growth. There are several different marketing methods that will help to grow a business, and that's what we'll cover in this course. First, we'll discuss traditional marketing like print advertisements, radio ads, and television spots. Then, we'll get into new marketing methods that utilize the internet, as well as integrated marketing which centers around strong, focused brand imaging. All of these types are important, so this program will help you determine which method may work best for your company. | Y | Y | Y | Marketing Essentials | Business Skills | BS0575 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Essentials: 03. Brand and Product Overview | 03:51 | If you have a superb product but a weak brand, you'll be lucky if anyone tries your product at all. Those are two big words you'll hear a lot when it comes to marketing: "brand" and "product." You might think they are the same, or that one is more important than the other. Neither of these are true. There are several fundamental differences between a brand and a product and it's important that you understand these differences. In this course, we'll go over the uniqueness of each, but also discuss how they're in balance with one another. | Y | Y | Y | Marketing Essentials | Business Skills | BS0576 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Essentials: 04. What Everyone Needs to Know | 03:24 | In most businesses, employees are expected to learn the ins and outs of the company. From the company values to the rules to the processes to the employee's duties and expectations, there's a lot to know. What should always be included in this list, is marketing. Any employee who comes into contact with a customer or client is performing marketing, whether they know it or not. They are brand ambassadors, and every employee should know how to represent the organization accurately and positively. Here are some key things EVERY employee must know about marketing. | Y | Y | Y | Marketing Essentials | Business Skills | BS0577 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Strategy: 01. What is a Marketing Strategy? | 01:57 | Author Lee Bolman said, "A vision without a strategy remains an illusion." Having a strategy is important, but what is a strategy? Here, we'll look at the components and benefits of this first step to effective marketing. | Y | Y | Y | Marketing Strategy | Business Skills | BS0578 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Strategy: 02. Developing a Strategy | 04:38 | We've all heard of the K.I.S.S. principle, which encourages us to "Keep It Super Simple." This applies well to creating your marketing strategy. In this course, we'll take you through five simple steps to get you started. Then, we'll explore the unique selling proposition, which is the base concept for all good marketing. Finally, we'll go over the seven sentences you'll write to complete your strategy. Sweet and simple. | Y | Y | Y | Marketing Strategy | Business Skills | BS0579 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Strategy: 03. B2B Marketing Strategy | 06:27 | How's your B2B revenue looking these days? Would you like to increase it? We're going out on a limb and guessing "Yes." This course presents the five simple steps to a solid business-to-business marketing strategy. These include creating a marketing funnel, which, much like a funnel cake and its enticing aroma, draws the customer in and guides them through the purchase. | Y | Y | Y | Marketing Strategy | Business Skills | BS0580 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Strategy: 04. Defining Your Target Audience | 02:55 | There's a joke about a marketing client that says: "Our target market is males and females aged zero and up." We can bet with good odds that this client is spending way too much on marketing. Defining your market (with specific parameters) is crucial for your marketing budget and bottom line. This course helps you hit the bullseye, by first focusing on your current base, then demographics, and on to psychographics. By zeroing in on your customer, you'll avoid zeroing out your profits! | Y | Y | Y | Marketing Strategy | Business Skills | BS0581 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing Strategy: 05. Measuring Your Marketing | 03:55 | Management consultant Peter Drucker said, "What gets measured, gets managed." We agree. You can't effectively manage your marketing without knowing where you're at by measuring. That's where your marketing metrics come in. Through qualitative and quantitative data, you can tell who is consuming your content, and how they are consuming it (with relish, or no?). Here, we'll explore this data, where it comes from, and what it means for your "next move." | Y | Y | Y | Marketing Strategy | Business Skills | BS0582 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Marketing to Millennials | 4:09:00 | When marketing to millennials, you have to drill down deep into the generation and the corresponding characteristics. In this course, we’ll do just that, enabling you to create an effective and targeted marketing campaign. | Y | Y | Y | Business Skills | BS0583 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Marketing | Public Relations Trends | 0:03:23 | It's never too early to be planning and preparing your team for your PR strategy. Public Relations is constantly changing. There are content marketing trends and innovative social media tools that change how we approach media and public relations. In this course, we'll take you through a breakdown of some Public Relations trends that you can expect to see. This includes going beyond executives for personal branding and thought leadership, owning your digital landscape, bringing in specialty firms for support, the "new" press release, and the importance of using video. | Y | Y | N | Business Skills | BS0584 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Marketing | Public Relations: 01. Intro to PR | 0:05:05 | In today's market, having a good public reputation is more important than ever before. If you have one negative incident, it could affect the future of your company. According to the Public Relations Society of America, or PRSA, Public Relations is defined as a strategic communications process that builds mutually beneficial relationships between organizations and their publics. The goal of Public Relations is to receive free editorial coverage. This can happen in two ways: press releases and company mentions. How can you get your company featured in the New York Times? How do you deal with bad press? We're going to talk through those scenarios throughout this series. In this first course, we'll discuss the basics of public relations and the common terminology that you'll want to become familiar with. | Y | Y | Y | Public Relations | Business Skills | BS0585 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Public Relations: 02. Press Releases | 0:07:07 | A press release is the quickest, easiest, and most cost effective way to get free publicity. If the press release is well written, it can result in multiple published articles about your company and your products. In this program, we are going to talk about writing press releases, what it takes to write a good one, and the steps you need to take. But also, just as important as writing a press release, we're going to talk about how to send them. If your writing isn't getting in front of anybody, what's the point in writing it? | Y | Y | Y | Public Relations | Business Skills | BS0586 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Public Relations: 03. Dealing with the Media | 0:04:24 | As a Public Relations professional, you are going to have to deal with the media in a lot of ways. You're going to see the good, the bad, and the ugly. In the last program, we talked about writing press releases and sending those releases out into the media. But in this program, we are going to dig a little deeper and talk about how to contact reporters, besides just sending them an email, how to introduce yourself, and how to meet them in person. | Y | Y | Y | Public Relations | Business Skills | BS0587 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Marketing | Public Relations: 04. How to Handle Bad Press | 0:04:20 | You've heard the saying, "There's no such thing as bad press." That's only true to an extent. You will have to deal with negative stories and bad press, but how you overcome these can make or break a company. As a public relations professional, it's your job to handle disasters. No two situations are the same, but in this course, we'll talk about some tips for handling a PR nightmare. We'll discuss getting in front of the story, controlling the "spin," shortening the news cycle, and when it's best to take no action. | Y | Y | Y | Public Relations | Business Skills | BS0588 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 01. Introduction to Negotiating | 0:04:03 | Do you hate to negotiate? Many of us do, because we associate negotiation with conflict. But negotiating doesn't necessarily mean that you'll have to combat and overcome. Rather, it can be about neutralizing conflict and resolving problems. This series explores the topic with a fresh, and freeing, perspective. | Y | Y | Y | Neotiating | Business Skills | BS0589 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 02. Framing | 0:03:45 | There's a saying that goes, "When you look at a field of dandelions, you can either see a hundred weeds, or a thousand wishes." Although this statement is about being positive, it's also about framing. What you focus on determines your outcome. This can be especially true in negotiating. So take a stroll with us, as we explore the structure, pros and cons, and use of this very helpful technique. | Y | Y | Y | Neotiating | Business Skills | BS0590 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 03. Styles | 0:06:50 | What's your style? Are you an avoider? Or an accommodator? Do you ever compromise? Each negotiation style has benefits, risks, and a best time to use it. Here, we go through each, so you can have a full "bag of tricks" come negotiation time. | Y | Y | Y | Neotiating | Business Skills | BS0591 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 04. Identifying Leverage | 0:03:35 | Former NBA player Jalen Rose says, "You never get what you deserve; only what you have the leverage to negotiate." This may not always be the case, but it often is. So, do you know what your leverage is, in any given situation? Do you know how to identify it? Well, we're here to help! This course goes through the four types of leverage and tips on developing them to your best advantage. | Y | Y | Y | Neotiating | Business Skills | BS0592 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 05. Analyzing Upcoming Negotiations | 0:05:11 | As the Boy Scouts program teaches, you should "Be prepared." Then there is, "Proper preparation prevents poor performance." And so on. There is a plethora of "preparedness" quotes, and they all can be applied to negotiation. So believe us when we tell you that this course is WTW (Worth the Watch). It explains how to take a good look at yourself, then the other party, then the meeting topic and your goals, all the while preparing you to get prepared. | Y | Y | Y | Neotiating | Business Skills | BS0593 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 06. Planning for Negotiations | 0:02:34 | We're guessing you'd like your negotiations to go smoothly. If we're right, you'll want to watch this very helpful course! It goes through all the last-minute steps you should take to make sure that you're "ready to roll" on negotiation day. | Y | Y | Y | Neotiating | Business Skills | BS0594 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 07. The Negotiation Process | 0:03:38 | Now that we've gone over the first step of preparing, we're ready for the remaining steps in the process. These are: definition of ground rules, clarification/justification, bargaining/problem solving, and closure/implementation. | Y | Y | Y | Neotiating | Business Skills | BS0595 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 08. Reaching Agreement | 0:05:08 | As the saying goes, "Almost only counts in horseshoes and hand grenades." The whole point of negotiating is to get to the agreement. So, this course surveys the scenarios where you might get stuck, and then provides tools for breakthrough. | Y | Y | Y | Neotiating | Business Skills | BS0596 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 09. Evaluating Your Performance | 0:03:29 | Great, you've reached an agreement! Now, before you go on your celebratory vacation, you need to evaluate your performance. This will allow you to bring the lessons from this time to the table next time. We'll go through the questions you should ask yourself in several different areas, and then close with some final tips. | Y | Y | Y | Neotiating | Business Skills | BS0597 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 10. DISC Styles | 0:03:39 | Way back in 1976, ABBA sang, "Knowing Me, Knowing You." The song was about a breakup, but the title phrase notes a good way to approach negotiations. Knowing the personalities of the involved parties, and how they would potentially mesh (or not), is extremely helpful. So, in this lesson, we'll use the DISC personality model, and go through each type. You'll learn its common characteristics and behaviors, and what types harmonize with it best. | Y | Y | Y | Neotiating | Business Skills | BS0598 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Negotiating | Negotiating: 11. Dealing with Strategies | 0:03:26 | We continue our negotiation training, with the pop group, ABBA, asking, "What's the name of the game?" in their 1977 hit. While they were singing (another) love song, we are looking at the strategy game. What are the different strategies? How should you handle them? What strategies should you use, and when? Let's click that play button and find out! | Y | Y | Y | Neotiating | Business Skills | BS0599 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Cost | 8:25 | What is the cost of poor performance? If you think of the previous program as the payoff of performance excellence, then what about the cost of not doing anything about it? | Y | Y | N | Performance Excellence | Business Skills | BS0600 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Introduction | 6:18 | Welcome to our series introducing performance excellence. First, we will look at quality. Whether something wasn't ready on time, you were given the wrong order, or you were on the receiving end of bad service, it can all be classified as poor quality. | Y | Y | N | Performance Excellence | Business Skills | BS0601 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Requirements | 7:59 | In this program, we're going to talk about the requirements to become excellent. This is a checklist program where you can look at the factors required to improve the overall performance of your organization. | Y | Y | N | Performance Excellence | Business Skills | BS0602 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Roadblocks | 4:40 | When it comes to understanding the mistakes organizations make in their performance excellence initiatives, the easy answer comes from the previous program. There are also some common mistakes that organizations make in trying to transform their organization. | Y | Y | N | Performance Excellence | Business Skills | BS0603 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Terms | 4:56 | Throughout the years, there have been many programs and methodologies regarding quality. We'll sort through them and explain what organizations are doing today. | Y | Y | N | Performance Excellence | Business Skills | BS0604 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Performance Excellence: Why | 4:55 | At this point, you're probably asking yourself, Why all this fuss about performance excellence? No matter how long your organization has been at it, performance remains a big deal because there's still plenty of room for improvement and things are changing whether we like it or not. | Y | Y | N | Performance Excellence | Business Skills | BS0605 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Six Sigma: Six Sigma and Kaizen | 06:48 | Sometimes Six Sigma and Kaizen are launched together and can be part of a powerful quality model. Kaizen is a philosophy that focuses on continuous improvement. Six Sigma is a very specific methodology that drives quality. This program will give you an overview of the Kaizen process and terminology and discuss the similarities and differences between Kaizen and Six Sigma. | Y | Y | Y | Six Sigma | Business Skills | BS0606 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Six Sigma: Six Sigma and Lean | 06:28 | Lean is a very complex process. This program will provide you with a very high-level overview of what Lean is, and get you familiar with some of the processes and terms that you'll hear in reference to a lean organization. | Y | Y | Y | Six Sigma | Business Skills | BS0607 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | Six Sigma: Six Sigma Basics | 06:59 | Watching this program will not make you a Six Sigma Master Black Belt. This program is not the beginning of your journey to a Six Sigma certification. What will this program do? This program will get you familiar with what Six Sigma is, it will get you familiar with terms, process, and tools that are used within Six Sigma. This program will give you a basic understanding so if your company starts using Six Sigma, or if you're invited to be part of a Six Sigma project, you'll have a baseline understanding of the philosophy. | Y | Y | Y | Six Sigma | Business Skills | BS0608 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Performance Excellence | The Five Whys | 04:52 | The 5 Whys is a tool that can be used to determine the root cause of a problem. This tool can be used as a stand-alone, but it is also often used during the Analyze phase of a larger Six Sigma project. The tool is easy to administer because it does not require statistical analysis or data collection like other root cause tools. It does not require a large budget and does not keep employees away from their other responsibilities. It relies simply on asking "why" questions until a root cause is discovered. So, in summary, we are literally asking "why" five times to determine what process is broken. | Y | Y | N | Business Skills | BS0609 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Asking for Feedback | 0:07:04 | Feedback is a wonderful tool. It can help you improve and excel by leaps and bounds. But how do you obtain it? That's what we'll go through here. We'll walk you through the who, when, and how of asking for feedback, giving you the scoop on getting the scoop. | Y | Y | Y | Business Skills | BS0610 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Developing Your Strengths | 0:04:25 | This program is about understanding what you're good at, what your strengths are, and then continually improving upon those strengths. You might be thinking, "If it's already a strength, shouldn't I focus on something I'm not good at, so I can get better at that?" Well, by developing your strengths, you're maximizing your performance. So in this course, we want to help you get the most out of what you're good at. We'll go over what you need to focus on, how to create more opportunities to utilize your strengths more often, and how to play to your strengths so you're not wasting precious resources on your weaknesses. | Y | Y | Y | Business Skills | BS0611 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Giving Advice | 7:12 | Giving advice is tricky. You’ve likely received great advice in the past. Perhaps you sought it from someone whom you trusted to provide solid guidance. On the flip side, you’ve also probably received bad advice, or unsolicited advice from someone. When a person comes to you for advice, particularly in the workplace, you need to handle it delicately. In this course, we’ll talk about what to do when this instance occurs. We’ll go over the importance of listening and determining what the other person really needs. We’ll give insight on how to provide helpful advice and how to support the person, whether they follow your advice, or not. | Y | Y | Y | Business Skills | BS0612 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Identifying Your Strengths | 0:04:46 | "A strength is the ability to consistently provide near-perfect performance in a specific activity." Think about what you're good at. Think about what comes naturally to you. Think about the parts of your job you really enjoy. Have you ever started a task and you get so involved you lose track of time? Suddenly, the work day is over? Those are probably areas of strength for you. Before you can leverage your strengths, you need to know what they are. There are several ways that you can find out, and that's what this program is all about. We'll go over the importance of getting feedback, doing strength assessments, using career coaches, and more. | Y | Y | Y | Business Skills | BS0613 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Learning Styles: Develop Your Learning | 6:08 | Hopefully you have a good idea of what your predominant learning style is. It’s important for you to realize that you can practice and use your learning styles to develop your strengths. In this course, we’ll talk about the different ways you can do that, based on your specific style. Having this understanding will make you a more productive and more successful employee. | Y | Y | Y | Learning Styles | Business Skills | BS0614 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Learning Styles: Different Learning Styles | 5:36 | Do you know what your learning style is? Many of us have no idea or have never put much thought into it. Understanding how your brain comprehends the world around you can be really beneficial. When it comes to storing and recalling information, picking up new skills, or taking on a challenge, having this knowledge can help you utilize your strongest learning styles, so you can do these tasks effectively and efficiently. In this course, we’ll go over the seven learning styles. As you watch, think about which styles apply to you. | Y | Y | Y | Learning Styles | Business Skills | BS0615 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Learning Styles: Managing Multiple Learning Styles | 5:14 | In order to ensure that everyone is performing at their best, it’s important to understand your staff’s needs, which starts by identifying their learning styles. Incorporating multiple learning styles into your training methods reduces training time and fully utilizes your team’s talent, making it easier for your company to implement a change or shift to a new technology. In this course, we’ll teach you how to identify learning styles and discuss what you can do to best support and accommodate your employees and their learning needs. | Y | Y | Y | Learning Styles | Business Skills | BS0616 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Making Sense of Feedback | 0:05:35 | Management expert Ken Blanchard says, "Feedback is the breakfast of champions." Are you getting your proper intake of feedback? By getting regular feedback, and properly digesting it, you're feeding the need for self-awareness. In this course, we teach you how to use these morsels of information to identify where you're at, and which way you should head, so you can blaze that trail to success. | Y | Y | Y | Business Skills | BS0617 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Taking Control of Your Career: 01. Planning | 0:05:17 | The most successful professionals are the ones who take charge of their careers. Your goals are only as effective as the plan you create to accomplish them. In this program, we'll go over what that plan should look like and the small steps you can take in the next week, month, or six months to get closer to achieving your goals. We'll discuss your work bucket list, "dream storming", finding inspiration, creating a timeline, and sharing and comparing your bucket list. We'll also go over some concrete steps you can take to help you achieve your goals. | Y | Y | Y | Taking Control of Your Career | Business Skills | BS0618 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Taking Control of Your Career: 02. Knowing Yourself | 0:04:58 | There could be a lot of reasons why you aren't moving forward in your job. It could be there's no position at your company for you to move to. Perhaps your boss doesn't think you're ready. Part of taking control of your career involves knowing yourself. What are your strengths? What are your weaknesses? Where can you improve? How do you do that? In this course, we'll take a look at three categories of workers: unskilled, skilled, and overused skill. If you fall into the unskilled category in certain areas, how do you move to the skilled area, and how do you stay there? That's what this program is all about. | Y | Y | Y | Taking Control of Your Career | Business Skills | BS0619 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Taking Control of Your Career: 03. Taking Action | 0:04:18 | Taking control of your career is all about taking action. Individuals who have the most career success are the ones who take full ownership and invest in themselves. In this course, we're going to look at some points that will help you take control of your career including strengthening your skills for you as an individual, not for a corporation, avoiding career complacency, dodging the corporate bubble, neglecting your network, and communicating with your higher-ups. | Y | Y | Y | Taking Control of Your Career | Business Skills | BS0620 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | The Four Attachment Styles | 7:18 | There are several psychological theories that can aid in your business practices. Perhaps you’ve had your staff take tests to determine their personality types or leadership styles. There’s one psychological theory that you may not be familiar with, called the Four Attachment styles, which can help your day-to-day work. In this program, we’ll talk about what this theory is all about, and help you to determine your own style and the styles of others. Similar to the other theories, having an understanding of this concept will help you to build stronger relationships, work with others more successfully, and deal with conflict in a more effective way. | Y | Y | Y | Business Skills | BS0621 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Personal Development | Unconscious Bias: 01. What is Unconscious Bias? | 0:09:45 | Painter Benjamin Haydon said, "Fortunately for serious minds, a bias recognized is a bias sterilized." Whether we'd like to admit it or not, we all have biases. You're probably not even aware of some of yours. In this course, we look at how they are formed, what they can look like, and why it's so important to gain "consciousness." | Y | Y | Y | Unconcious Bias | Business Skills | BS0622 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Unconscious Bias: 02. Types of Unconscious Bias | 0:08:44 | "Who, me, biased? Only other people are so shallow and narrow-minded! They weren't blessed with the same good understanding or intellect that I was!" Have you ever had thoughts like this? Contrary to popular belief, we all have unconscious biases. We can even be biased about being biased! But the first steps to recovery involve acknowledgement and identification, and this course is here to help. It shows us different types of unconscious bias and how they occur, therefore enabling us to move along the path to enlightenment. | Y | Y | Y | Unconcious Bias | Business Skills | BS0623 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Personal Development | Unconscious Bias: 03. Overcoming Unconscious Bias | 0:06:13 | Carl Jung said, "Until you make the unconscious conscious, it will direct your life and you will call it fate." Sure, we all have unconscious biases. But we don't have to let them be in control. As this course explains, you can take steps to recognize and overcome these false assumptions, opening yourself up to a new world of richness and diversity. | Y | Y | Y | Unconcious Bias | Business Skills | BS0624 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: After the Presentation | 2:21 | Hooray! You're done!! Right? Well, not exactly. What happens after the presentation? | Y | Y | N | Presentation Skills | Business Skills | BS0625 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Audio Visuals | 6:19 | Unfortunately some people trust that wherever they're presenting will have a reliable AV setup. Even if they have a state of the art set up, something can go wrong. Additionally, some content lends to particular audio visuals. It's a better idea to have an AV plan rather than assume the location will accommodate your needs. | Y | Y | N | Presentation Skills | Business Skills | BS0626 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Basic Questions | 5:21 | In this series, we're going to help you conquer your fear of standing in front of an audience and giving a presentation. The way to conquer this fear is pretty simple: Preparation. | Y | Y | N | Presentation Skills | Business Skills | BS0627 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Closing | 2:54 | The last thing we need to do in creating the presentation is the closing. The ending makes the difference. If you give a great presentation and blow the ending, you've lost the impact of the presentation. So what does that conclusion need to do, and how do you conclude? | Y | Y | N | Presentation Skills | Business Skills | BS0628 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Creating Slides | 6:51 | When giving a presentation, it's likely going to include PowerPoint slides. A bad set of slides can turn the audience off and can distract from your content. A lot can be said about how to create effective slides, and this course will cover some of the most important tips. | Y | Y | N | Presentation Skills | Business Skills | BS0629 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Handling Distractions | 3:05 | Distractions happen. You've got to deal with it. Every time there is a distraction, the audience will turn to see what it is. You need to understand that it's your responsibility to manage the audience. | Y | Y | N | Presentation Skills | Business Skills | BS0630 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Handling Questions | 5:05 | We also need to strategize for the Q&A portion of your presentation. This can either be throughout the presentation or at the end, depending on how you have it organized. Here are some basic rules. | Y | Y | N | Presentation Skills | Business Skills | BS0631 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Handouts | 3:15 | Another thing we need to consider when designing presentation materials are the handouts. Even the best listeners aren't going to hear and remember everything said during a presentation. Handouts help everybody remember the important information. | Y | Y | N | Presentation Skills | Business Skills | BS0632 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: How to Make a Point | 3:18 | There are four things you need to include in your presentation to ensure the listener hears your point. | Y | Y | N | Presentation Skills | Business Skills | BS0633 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Opening | 5:27 | A good opening is all about getting off on the right foot. What are the goals of your opening? What types of openings are there? Watch this course to learn more. | Y | Y | N | Presentation Skills | Business Skills | BS0634 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Organizing | 6:01 | Listening is hard work. Your goal as a presenter is to organize the content in a way that makes it easy for the listener to pay attention and understand what you're saying. | Y | Y | N | Presentation Skills | Business Skills | BS0635 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Psyching Up | 3:52 | When it comes time to give the presentation, how do we get psyched UP and not psyched OUT? The first thing to do is decide that nerves are good. We just need to learn to leverage them. | Y | Y | N | Presentation Skills | Business Skills | BS0636 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Punching Up Your Presentation | 4:49 | Sometimes you will need to present a boring topic. Maybe it's something like budget forecasting or employee benefits. What do you do? How do you keep people engaged? You need to punch it up! | Y | Y | N | Presentation Skills | Business Skills | BS0637 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Presentation Skills | Presentation Skills: Right Before the Presentation | 4:59 | Your preparation is finished, but now we need to start talking about what you need to do right before the presentation. | Y | Y | N | Presentation Skills | Business Skills | BS0638 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 01. Problem Solving: Introduction to Problem Solving | 03:26 | Although a "problem solving" series is for those with broken systems, flawed processes or team failures, it is also for you. Unless your team is doing 100% of their job, 100% right, 100% of the time, then you have a problem to solve. | Y | Y | N | Problem Solving | Business Skills | BS0639 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 02. Problem Solving: Define the Problem | 05:18 | You can't solve a problem without first knowing what your problem is. That's why the first step in problem solving is defining the problem. | Y | Y | N | Problem Solving | Business Skills | BS0640 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 03. Problem Solving: Determine the Root Cause | 03:47 | Once you know you have a problem, and have documented your symptoms, it's time to get an idea of how complex your problem really is by determining the root cause. | Y | Y | N | Problem Solving | Career Skills Preparation | BS0641 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 04. Problem Solving: Generate Solutions | 03:34 | By this time, you know that you have a problem, and you've done extensive fact finding to discover the root cause. Now, it's time to generate solution ideas. Our goal here is to get as many possible solutions ideas, from as many varying perspectives, as possible. Notice that the goal here is NOT to choose a solution. That's our next step. We are simply gathering ideas during this phase. | Y | Y | N | Problem Solving | Career Skills Preparation | BS0642 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 05. Problem Solving: Evaluate and Select Solutions | 03:13 | Now that you have a list of solutions, it's time to narrow down those solutions to the one that you will implement. In order to do that, we must determine the solution that is most effective to solve the specific problem you are focusing on. | Y | Y | N | Problem Solving | Business Skills | BS0643 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 06. Problem Solving: Implement Solutions | 04:23 | You have a solution idea. Now, you have to implement that solution. This could be something that is a quick process adjustment. This might mean three years of transition to get new equipment. It might mean a personnel shift. No matter what your solution is, you have to create an action plan. In doing that, you must also determine exactly who needs to be involved and exactly who will be impacted. | Y | Y | N | Problem Solving | Business Skills | BS0644 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Problem Solving | 07. Problem Solving: Monitor the Resolution | 04:00 | This is our final step in problem solving. By now you have assessed the problem, you've chosen your best solution and you have implemented that idea. The last thing you need to do is monitor the resolution. | Y | Y | N | Problem Solving | Business Skills | BS0645 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | 01. Conflict Management: Unavoidable Truths | 03:03 | This is a Conflict Management series. "Managing" conflict means that we acknowledge that conflict exists. It's not dwelling on the negativity of that conflict, but rather making conflict a productive thing. It's making use of our different opinions and experiences, and growing the individuals, the departments, the products, or whatever, as a result of those differences. | Y | Y | Y | Conflict Management | Business Skills | BS0646 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | 02. Conflict Management: Maintaining Self-control | 04:19 | As we know from experience, it's hard to maintain self-control when we get into a conflict. It's easy to get caught up in the argument, to do everything to win the battle, or to become the bigger victim. But your energy should go toward maintaining self-control, as it's the best way to move forward. This course explores how to accomplish this difficult task. | Y | Y | Y | Conflict Management | Business Skills | BS0647 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | 03. Conflict Management: The Conflict Process | 07:33 | Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here. | Y | Y | Y | Conflict Management | Business Skills | BS0648 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | 04. Conflict Management: Special Situations | 03:45 | In this program, we're going to talk about special situations in conflict management. If you have watched the other courses in this topic, you've learned what the unavoidable truths are, you've learned how to maintain self-control, and you've seen an EASY conflict process. Now we're going to discuss those situations where you've done everything right and that person still has yet to calm down. | Y | Y | Y | Conflict Management | Business Skills | BS0649 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Breaking Bad Habits: 01. Breaking Bad Habits | 0:03:52 | The band Chicago sang about it circa 1984 in "Hard Habit to Break," but they are hardly the only ones that have struggled with a bad habit. Bad habits can affect every area of your life, including your rock star (or other) career. But how can you break them? That's where your loyal agents at GECBTS come in. We'll set the stage for breaking down those automatic habits, and show you how to rewrite the script, giving you the power to play a new, more positive, set. | Y | Y | Y | Breaking Bad Habits | Business Skills | BS0650 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Breaking Bad Habits: 02. Establishing Good Habits | 0:03:15 | On the flip side of breaking up with bad habits is moving on with the good. How does one establish those good habits, you inquire? This course thought you'd never ask! It meets you at the first step of defining your goals, then accompanies you through how to remain faithful, all the while empowering you to make that final commitment...with success! | Y | Y | Y | Breaking Bad Habits | Business Skills | BS0651 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Building Accountability: Trust and Performance at Work | 0:06:34 | If you're in a leadership position, ask yourself: "Do my employees trust me?" There are several studies that show a widening in the trust gap between employees and leadership. This is a huge problem because trust at work is closely linked to engagement, collaboration, and an organization's ability to achieve its goals. Trust leads to high performance. In this course, we'll talk about the importance of employee trust and how it impacts organizations. We'll also discuss what you can do to build employee trust so that your team is engaged and performing at its best. | Y | Y | Y | Building Accountability | Business Skills | BS0652 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Building Accountability: Managing Yourself | 0:06:45 | Do you manage yourself? Do you start your day knowing exactly what needs to be done? Or do you go into work, go through your emails and let your work manage you? Managing yourself is a huge part of building trust, which in turn, builds accountability. That's what this program is all about: how to manage yourself to become more accountable. We'll discuss the five-step process for creating a personal mission statement, we'll talk about how to set micro-goals for yourself, task management, personal rewards, and more. | Y | Y | Y | Building Accountability | Business Skills | BS0653 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Building Accountability: Taking Ownership | 0:04:19 | To have a high-functioning and performing organization you need to have a strong link between three things: employees who take ownership, a culture of accountability, and a high-trust workplace. In this course, we're going to talk about what it means to take ownership of something and why it matters. We'll discuss different ways to encourage employees to take ownership of their work by establishing expectations and defining what success looks like. | Y | Y | Y | Building Accountability | Business Skills | BS0654 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Business Meals: Attending a Business Meal | 3:22 | What's the expectations of attending a business meal? We're going to go over attending a business meal. We talked about how to host one, but what should you do to be a good guest at a business breakfast, lunch or dinner? | Y | Y | N | Business Meals | Business Skills | BS0655 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Business Meals: Hosting a Business Meal | 6:41 | What's the purpose of hosting a business meal? In part one of this series we will explore what it means to host a business meal, along with how to plan and execute a successful meal . | Y | Y | N | Business Meals | Business Skills | BS0656 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Business Meals: Table Manners | 3:54 | Welcome to the Business Meal Etiquette series. We talked about how to host a meal, and how to be a gracious guest. Now we're going to cover the basics of table manners. | Y | Y | N | Business Meals | Business Skills | BS0657 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Clashing with Your Boss | 8:49 | How well do you and your boss get along? Pretty well? Not great? Can’t stand the guy? Well, join the club, because between 50% and 70% of U.S. workers quit their jobs because of their bosses. As a matter of fact, 75% of Americans think their boss is the most stressful part of their workday. Clearly, your relationship with your boss is key to your fulfillment at work, but you’re not always going to be compatible with them. This course is designed to help you reduce conflicts with your superiors, so you can start working well together. We’ll go over some tips and things to avoid, discuss the types of difficult bosses, and determine what you can do to calm the situation. | Y | Y | Y | Business Skills | BS0658 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Common Time Management Problems: 01. Procrastination | 0:04:23 | Take a look at your to-do list. Is there anything on the list that you've been avoiding for one reason or another? If you're like most people, you probably procrastinate occasionally. But how do you recognize that you're procrastinating? And what can you do to get yourself back on track? Let's find out. | Y | Y | Y | Common Time Management Problems | Business Skills | BS0659 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Common Time Management Problems: 02. Precrastination | 0:03:34 | Any time the topic of Time Management comes up, you'll probably hear the saying "Why put off tomorrow what you can do today?", right? Or how about this one: "Procrastination is the thief of time"? We all know that procrastination is a time management red flag. So, rather than put off your tasks, you should do them sooner rather than later, right? Well, maybe not. | Y | Y | Y | Common Time Management Problems | Business Skills | BS0660 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Compliments: How to Give a Compliment | People want to feel valued at work. They want to know they’re doing a good job. It’s very important that these employee needs are validated, because it boosts morale and creates a positive work environment. Delivering a compliment is a great way to let someone know that their work is appreciated and even admired. It’s important to note that there is a right and a wrong way to give a compliment. In this program, we talk about how to correctly and appropriately praise and offer flattery. We’ll also cover some things that you may want to avoid. | Y | Y | Y | Compliments | Business Skills | BS0661 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Compliments: How to Receive a Compliment | Knowing how to receive a compliment is almost as important as knowing how to give one. Some of the most generous, capable, and well-liked people struggle to accept compliments. Do you fit into that category? If so, this course will help you with receiving praise and recognition with gratitude, grace, and the right amount of confidence. We’ll discuss sharing the credit of a compliment with others and what to do if you’re receiving a toast. We’ll go over some common missteps that many take when accepting accolades. Lastly, we’ll discuss what to do when you receive a backhanded compliment. | Y | Y | Y | Compliments | Business Skills | BS0662 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Coping with Change: Change Behaviors | 3:13 | Different people react differently to change. This course looks at the various behaviors that people exhibit when coping with change. | Y | Y | N | Coping with Change | Business Skills | BS0663 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Coping with Change: Change for Managers | 5:21 | Leading change is difficult. Not only are you trying to manage your response to the change, but you also have to help your team work through the change as well. It's a tough job it's hard not to say get over it but remember you set the tone for your team. | Y | Y | N | Coping with Change | Business Skills | BS0664 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Coping with Change: Change Model | 4:01 | Remember, how change impacts you dictates how you respond to that change. There are two different models you can use to help manage change; the thought driven model and the results model. These two models will help you develop an action plan to managing the change effectively. In this course we'll take a look at each. | Y | Y | N | Coping with Change | Business Skills | BS0665 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Coping with Change: Change Phases | 5:37 | There are two things you need to be aware of when dealing with change. First, change is constant. Second, your response to change is based on how the change impacts you. People resist change because we are creatures of habit. In this program, we talk about the three phases that most people experience when dealing with change. | Y | Y | N | Coping with Change | Business Skills | BS0666 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Creating Collaboration: 01. Creating Collaboration | 0:04:37 | The Beatles sang "Come Together" in their 1969 hit. Although it's highly unlikely they were singing about workplace collaboration, the phrase is pertinent to this topic. How can we "come together" as a team to work for the greater good? This course answers that question. It journeys through key factors, such as culture and communication, and will have you at "collaboration station" in no time. | Y | Y | Y | Creating Colaboration | Business Skills | BS0667 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Creating Collaboration: 02. How to Collaborate | 0:04:30 | This course presents the nuts and bolts of collaborating. From determining if you're the right person for the job, to the set up of processes, and on to key tips, it provides you with a blueprint for collaboration success. | Y | Y | Y | Creating Colaboration | Business Skills | BS0668 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Creating Collaboration: 03. When Collaboration Leads to Conflict | 0:04:20 | There's a Chinese Proverb that says, "The gem cannot be polished without friction, nor man perfected without trials." Conflict is a natural part of teamwork, and recognizing that is critical. But what you do with this friction is key. If handled properly, it can shine your shared goals into corporate gems. This course is your guide to doing just that, with details on the nature of conflict and how to best resolve it. | Y | Y | Y | Creating Colaboration | Business Skills | BS0669 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Creating Passwords | 6:56 | Passwords are needed for many of the sites you visit every day. You shouldn't use the same password for any two sites, and you shouldn't write them down anywhere. Having so many passwords to remember is tough, so what do you do? | Y | Y | N | Business Skills | BS0670 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Don't Burn Your Bridges | 0:09:02 | At some point in your career, you'll change jobs. Changing jobs can come in many forms. You can stay with your current employer, but change jobs or departments; you can leave your current employer to start over somewhere new; or you could be asked to leave your current employer. In the first two scenarios, it was your decision. In the last scenario, it was the company's decision. No matter who makes the decision you need to handle it with tact, diplomacy, and professionalism. In other words, you don't want to burn any bridges. Let's talk about why leaving on a good note is so important, and go over some great ways to end your employment with a company. | Y | Y | Y | Business Skills | BS0671 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Effective Time Management: 01. How to Manage Your Time | 0:05:45 | You've probably heard some version of the phrase "manage your time or it will manage you." We're all busy and trying to get as much done as possible in our workday. Time management isn't simply about getting as many tasks done each day as possible. Time management is really about streamlining your work processes in order to make you more efficient, and this course will get you started. | Y | Y | Y | Effective Time Management | Business Skills | BS0672 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Effective Time Management: 02. How to Time Block | 0:02:54 | The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management. This course covers a method called Time Blocking, which is the concept of scheduling time with yourself to complete your work. | Y | Y | Y | Effective Time Management | Business Skills | BS0673 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Effective Time Management: 03. How To Use the Pomodoro Technique | 0:02:17 | The best way to make sure your days are productive is to effectively manage your time. There are so many different theories on the best techniques for time management, though, and it can be difficult to determine which is the best fit for you. This course looks at the Pomodoro Technique. | Y | Y | Y | Effective Time Management | Business Skills | BS0674 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Effective Time Management: 04. How to Create a Bullet Journal | 0:03:11 | The best way to make sure your days are productive is to effectively manage your time. There are many different theories on the best techniques for time management, though, and it can be difficult to determine which is the best fit for you. In this program, we're going to talk about Bullet Journals. | Y | Y | Y | Effective Time Management | Business Skills | BS0675 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 01. To Email or Not To Email? | 0:01:28 | We often default to email because we can get it anywhere. It's on our desktop, laptop, phones, tablets, and watches! It's become our "go to" for communication, but email isn't always the best way to communicate. There's still value in meeting face-to-face or talking over the phone, and there's still risk in communicating without the help of nonverbal cues and voice tone. In this program, we'll discuss the different things that you need to consider before drafting an email. | Y | Y | N | Email Etiquette | Business Skills | BS0676 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 02. Spelling and Grammar Check | 0:01:05 | Every email you send is a representation of your level of professionalism and character, so sending messages that use proper spelling and grammar are highly important. In this course, we'll talk through the different ways to proofread your writing and also discuss specific things to avoid when drafting emails. | Y | Y | N | Email Etiquette | Business Skills | BS0677 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 03. Subject Line | 0:01:18 | Every email needs a subject line. It's an attention-getter for your message. The subject line should serve as a short synopsis of the email's content which gives the recipient the opportunity to prioritize their emails without reading through them first. There's an art to writing good subject lines, and that's what we'll discuss in this course. | Y | Y | N | Email Etiquette | Business Skills | BS0678 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 04. Formatting Your Email | 0:02:29 | As a form of professional communication, each email needs to contain a greeting, a body, and a closing. Your company culture will dictate how formal or informal you can be. In this course, we'll go over the different ways to write formal and informal greetings and closings, and how to properly format the body. | Y | Y | N | Email Etiquette | Business Skills | BS0679 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 05. Sending Attachments | 0:01:26 | There are many things to consider when sending files in your email. Most importantly, will the receiver be able to open the email attachment? System restrictions and file sizes can prohibit a person from receiving and opening your sent files. This course will discuss ways to successfully send attachments. | Y | Y | N | Email Etiquette | Business Skills | BS0680 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 06. Reply Time | 0:01:27 | How quickly should you reply to an email? It might be sooner than you think. In this program, we'll go over the appropriate time frame for replying to emails. Other topics include: what you should do when emails are complicated, responses that can't fit into the time frame, what to do when you can't reply to emails for a few days, and the proper steps to awaiting a reply from someone else. | Y | Y | N | Email Etiquette | Business Skills | BS0681 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 07. When to Cc and Bcc | 0:01:46 | Within your email system you have the option to carbon copy, Cc, or blind carbon copy, Bcc. How do you know which one to use and when to use it? That's what this course is all about. We'll also discuss other possible uses for these email features. | Y | Y | N | Email Etiquette | Business Skills | BS0682 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 08. Using Reply All | 0:01:18 | "Reply all" is a blessing and a curse. The intent of "reply all" was to provide a quick way to respond to everyone on an email without having to type in everyone's email address again. Sure, it can be a great feature, but the problem is, it tends to get overused. In this program, we'll go over what you need to do before you "Reply all." | Y | Y | N | Email Etiquette | Business Skills | BS0683 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Email Etiquette: 09. Forwarding Emails | 0:01:35 | "Forward" is another handy email feature that we take for granted. "Forward" is to quickly pass on information, without having to rewrite everything. However, like other email features, it's often used used incorrectly. In this course, we'll go over what considerations to make when you forward a message. | Y | Y | N | Email Etiquette | Business Skills | BS0684 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Ethics for Everyone | 9:00 | The topic of ethics has been around a long time, all the way back to Plato and Aristotle who were the founders of what's called virtue ethics-that ethics is a virtue to be sought after. But when it comes to business how do we apply playing fair? Well there's more to it than that. Let's take a look at a definition of business ethics. | Y | Y | Y | Business Skills | BS0685 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Failure: Accepting Failure | 5:51 | Everyone experiences failure. Some of the most brilliant, innovative, successful people have failed at multiple things multiple times. And yet, they continue to brush themselves off and try again. How do you push past the devastation, embarrassment, self-doubt, and self-pity to move on from failure? It takes acceptance, ownership, and framing your failure as a chance to learn and grow. So in this course, we’ll go over how to accept your failures and come out stronger as a result. We’ll talk about redirecting your focus and staying positive. Lastly, we’ll discuss how to address failure with your supervisor or team. | Y | Y | Y | Failure | Business Skills | BS0686 | |
| Professional Productivity | Failure: Moving Forward and Learning from Failure | 5:37 | Henry Ford said, “Failure is simply opportunity to begin again, this time more intelligently.” In the moment, certain failures can seem catastrophic, earth-shattering, and devastating, but it’s important to maintain a healthy perspective and positive mindset. As Nelson Mandela once said, “Do not judge me by my successes, judge me by how many times I fell down and got back up again.” This takes endurance, grit, and determination; these are the qualities we want defining our lives. In this course, we’ll talk about what it takes to move forward from a mistake and how to learn from past failures to ultimately find success. | Y | Y | Y | Failure | Business Skills | BS0687 | |
| Professional Productivity | Focus: Focusing in a Noisy Workplace | 5:03 | Your colleagues are having a conversation about the woes of potty training. Sally is listening to thrash metal and filing her nails. Rick is doing a sales call on speakerphone. All in the same room. Meanwhile, you’re trying to write a proposal and absolutely cannot concentrate. How do you focus in a noisy work environment? If you’re working in cubicles or an open office plan, this can be a real struggle. So in this program, we’ll take a look at some tactics to try to help you focus in a loud workplace. We’ll go over setting expectations, using headphones, finding a quiet space, working remotely, and more. | Y | Y | Y | Focus | Business Skills | BS0688 | |
| Professional Productivity | Focus: Focusing in Times of Hardship | 5:04 | There’s been a death in the family. Your marriage is falling apart. Your mother has been diagnosed with cancer. Personal hardships can hit us at any time, and yet, we must carry on and fulfill our work obligations. But how? How do you set aside your personal conflicts and emotions and focus on your job? That’s what this program is designed to help you with. We’ll talk about dealing with emotions, talking with colleagues and superiors, leaning on your support system, and understanding the benefits that your workplace may provide. We’ll also take a look at the importance of planning your work days and using work as an outlet during difficult times. | Y | Y | Y | Focus | Business Skills | BS0689 | |
| Professional Productivity | Generation Z: 01. Who Are They? | 0:02:18 | It’s the most diverse and inclusive generation yet. At around 23 million-strong, they currently constitute 25% of the population. And within the next five years, they will be the fastest-growing group in both workplace and marketplace. To remain competitive on both fronts, we should know about these Zers and what makes them tick. Enter this series. | Y | Y | Y | Generation Z | Business Skills | BS0690 | |
| Professional Productivity | Generation Z: 02. Generation Z vs. Millennials | 0:03:49 | We’re still learning about who millennials are in the workplace. And now, look out! Here comes Generation Z! Now you need to be knowledgeable about both. This course will go through the differences between the Yers and Zers so you know how to adjust your business, marketing, and leadership accordingly. | Y | Y | Y | Generation Z | Business Skills | BS0691 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Generation Z: 03. Selling to Generation Z | 0:03:34 | By 2020, 40% of all consumers will be Generation Z. In order to sell to this generation, we need to be “speaking their language.” This course will look at easy ways to do just that. | Y | Y | Y | Generation Z | Business Skills | BS0692 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | How to Finish What You Start | 6:54 | Are you the person who starts a text message but forgets to send it? Do you have a half-finished DIY project waiting for you at home? Do you have a to-do list with many things left unchecked? Yes, some of us may lack the time, focus, desire, or motivation to finish what we’ve started. But who can blame us when studies show that we get interrupted nearly every three minutes? Whatever your reason for being a non-finisher, this course is designed to help you push through and complete your unfinished tasks. We’ll go over procrastination, common fears, and why we tend to start and stop. We’ll also touch on perfectionism and making a plan. | Y | Y | Y | Business Skills | BS0693 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | How to Leave Voicemails That Get Returned | 8:28 | Leaving a bad voicemail for someone is the worst. Maybe you were unprepared or caught off guard. Maybe you stumbled or forgot to leave your name. Whatever the case, it’s embarrassing and unprofessional. Given the high use of email and text messaging, leaving a voicemail message is becoming a rare business practice. But it’s still important, particularly if you work in sales or customer service. In this program, we’ll go over six steps to leaving an effective voicemail. We’ll include how to properly identify yourself, knowing what information to leave, and the proper length of a voicemail message. We’ll also give you some tips on what NOT to do to help you maximize the chance of getting your phone calls returned. | Y | Y | Y | Business Skills | BS0694 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | How to Receive Feedback | 0:07:23 | Supervisors and peers give feedback so you know what you're doing well and where you need to improve. It's an opportunity to help you develop and become more successful. That feedback can either be positive or negative. Whether it's positive or negative, some of us need help accepting feedback. | Y | Y | Y | Business Skills | BS0695 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Improving Memory: 01. Why Can't I Remember Anything? | 0:06:17 | Have you ever exclaimed, frustrated, "I'd forget my head, were it not attached!"? Many of us have, and we can chalk occasional forgetfulness up to just being human. But oftentimes, there's more going on. Certain lifestyle factors can work against our memory function. This course explores these factors, enabling you to take better control and reduce the times you feel like you're "losing it!" | Y | Y | Y | Improving Memory | Business Skills | BS0696 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Improving Memory: 02. Tips and Tricks to Help Improve Your Memory | 0:02:38 | We all can use a little help with memory, right? We all can use a little help with memory, right? Well, look no further! This course eagerly provides tricks you can use to assist your memory. Soon you'll be amazing yourself and others, as you pull names and trivia from your brain, much like a rabbit from a hat. Abracadabra! | Y | Y | Y | Improving Memory | Business Skills | BS0697 | |
| Professional Productivity | Integrating Millennials: 01. Who Are They? | 0:02:48 | Integrating Millennials into a Baby Boomer culture is a big challenge for businesses. Millennials are the newest generation to enter the workforce. They are our future leaders. They are our next generation of revenue-generators. In this course, we'll discuss who millennials are, the common characteristics of this generation, how they work, and some ways to provide feedback to millennials. There are many preconceived notions and misconceptions about this generation. Hopefully these courses will shed light on the strengths and struggles of working with the newest members of the workforce. | Y | Y | Y | Integrating Millennials | Business Skills | BS0698 | |
| Professional Productivity | Integrating Millennials: 02. Millennial Characteristics | 0:05:16 | You now know all about "Millennials." You know that they might be young, but they are ready to work. So, how do you integrate and manage the youngest generation within the workplace? What motivates them? What discourages them? How do you get the most productivity and foster success with this young, eager generation? Let's take a look at some key insights as to how they differ from earlier generations, but bring their own set of experiences, strengths, and talents that will prove beneficial to any organization. | Y | Y | Y | Integrating Millennials | Business Skills | BS0699 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Integrating Millennials: 03. Integrating Yourself | 0:05:18 | This program is designed for millennials to watch. There are mixed feelings about our generation. Some think that we're spoiled and entitled with short attention spans and no real desire to work hard for anything. Others think that we're intelligent and innovative with lots to offer to the business world. Regardless of whether or not these descriptions accurately define you, it's critical that you understand the stigma attached to people our age. Once you can acknowledge how others perceive you, whether it's right or wrong, you must work extremely hard to overcome this stereotype. Is it fair? Maybe not. But in some way, every generation before us has had to fight the same battle. Let's take a look at how to prove your worth, regardless of the stereotypes, and integrate yourself into an organization. | Y | Y | Y | Integrating Millennials | Business Skills | BS0700 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Keep Your Cool: Attitude | 5:02 | We already know that getting mad is a decision. Well, if that's true, then staying cool starts with a decision which is driven by an attitude adjustment. So how do you make this mental shift? | Y | Y | N | Keep Your Cool | Business Skills | BS0701 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Keep Your Cool: Control | 6:07 | It's healthy to express your emotions; suppressing them makes things worse. In this program, we'll discuss how anger should be expressed in an acceptable, positive, nonviolent way. | Y | Y | N | Keep Your Cool | Business Skills | BS0702 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Keep Your Cool: Signs | 5:27 | This program takes a look at situational factors that can be incubators for anger. They may not be the root cause of the anger, but they feed the intensity. | Y | Y | N | Keep Your Cool | Business Skills | BS0703 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Keep Your Cool: Truths | 6:29 | This series is about how to keep your cool when things get tense. Before we dive in, we need to better understand how anger affects us. Let's go over the seven universal truths about anger, and take a look at the anger continuum. | Y | Y | N | Keep Your Cool | Business Skills | BS0704 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Keep Your Cool: Venting | 2:59 | We've talked about anger. We reviewed the different types and the early warning signs. You understand the importance of attitude, and you can use the anger control process. So what do you do when all of this doesn't work? | Y | Y | N | Keep Your Cool | Business Skills | BS0705 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Latest App Trends | 02:41.000 | What's up for apps in the coming year? This course gets you "up to speed" on the latest trends, keeping you at your connected and productive best. | N | N | N | Business Skills | BS0706 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Moving Up: 01. Defining Your Career | 2:44 | You might be at a point in your career where you want to move up, but you aren’t sure where to go. Having a clear vision of where you want to end up before you take action will help you reach your goals. Do you want to move up in your current job? Are you hoping for a raise or promotion? If so, do you have a clear mental image of who you will be in the future? If you answered yes, great. You don’t need to watch this program. If you’re struggling to come up with an answer, this course will provide some helpful tips that you can apply to defining your career. | Y | Y | N | Moving Up | Business Skills | BS0707 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Moving Up: 02. Maintaining Your Resume | 3:24 | Maintaining your resume, even in a job that you’re completely satisfied with, is something that everyone should do regularly. This helps you to remember to include any awards or recognitions, to expand on any job duties that may change, and to keep your contact information up-to-date. In this course, we’ll discuss when and how you should update your resume. We’ll go over what information to include, as well as how to maintain your LinkedIn profile. | Y | Y | N | Moving Up | Business Skills | BS0708 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Moving Up: 03. Internal Interviews | 3:34 | Internal interviewing can be a bit different from the standard interview. You’re dealing with people who have an exact knowledge of your qualifications, your work ethic, and other critical areas of your work responsibilities. You may find that it’s a bit more relaxed and informal, but that doesn’t mean you shouldn’t stay professional. In this course, we’ll go over how to properly and professionally present yourself in an internal interview. | Y | Y | N | Moving Up | Business Skills | BS0709 | |
| Professional Productivity | Moving Up: 04. Asking for a Raise | 3:49 | Another version of moving up could mean asking for a salary raise. This requires negotiation, which may come easier to some than others. If you believe career advancement is overdue, don’t let a little discomfort keep you from asking for something you deserve. In this course, we’ll discuss the best ways to ask for a raise. This includes what you should do to prepare, knowing the right time to ask, and how to present your pitch. | Y | Y | N | Moving Up | Business Skills | BS0710 | |
| Professional Productivity | Moving Up: 05. Internal Networking and Connecting with Executives | 3:13 | When you hear the word “networking,” you probably think of LinkedIn, professional associations, meetups, or conferences. You might assume that the most useful networking happens outside of the office. But if you really want to move up within your organization, you should make sure you’re connected with your own colleagues first. Networking with different coworkers at different levels in different departments can be a game-changer in how you look for opportunities within your company. In this program, we’ll talk about how to effectively network within your organization. | Y | Y | N | Moving Up | Business Skills | BS0711 | |
| Professional Productivity | Note Taking: Factors | 9:57 | Welcome to our series on Note Taking. You might be thinking, Hey what's going on here? I thought my note taking days were over when I finished school? Well, it turns out there are all kinds of things going on at work that require you to take notes. | Y | Y | N | Note Taking | Business Skills | BS0712 | |
| Professional Productivity | Note Taking: How to Produce Official Minutes | 9:21 | Sometimes note taking is not just about personal notes for you, the organization needs an official record of a meeting. This requires a special type of notes called Minutes. So what do you need to do if you're the one creating Minutes for the meeting? | Y | Y | N | Note Taking | Business Skills | BS0713 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Note Taking: How to Speed Up Your Writing | 11:30 | Welcome to our series on Note Taking, and this program on How to Speed Up Your Writing. In the previous program, you saw how proper ergonomics can help improve writing speed. Once you get that right, the next best way to speed up your writing is to capture the same content using fewer letters. That's called abbreviating. | Y | Y | N | Note Taking | Business Skills | BS0714 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Note Taking: How to Take Notes | 9:25 | While you can always type notes into a computer, in this program we're going to focus on handwritten notes. With the tips you'll learn here, you may even find that handwriting is more effective than typing, in some situations. In previous programs, you saw how to write faster and more comfortably. One of the things that's often overlooked, and that can really help you, is the note taking page itself. I know what you're thinking, It's only a piece of paper, right? What's the big deal? You'll see that using the right format can dramatically improve the effectiveness of your notes. | Y | Y | N | Note Taking | Business Skills | BS0715 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Note Taking: Writing Ergonomics | 7:01 | Welcome to our series on Note Taking Skills, and this program on Writing Ergonomics, or the physical aspects of writing. You saw in the previous program that the average speaking rate is about 150 words per minute, whereas the average handwriting speed is about 25 words per minute. So something has to give when you're taking notes by hand. We know you can't turn everyone into a stenographer or a court reporter, but what can you do? | Y | Y | N | Note Taking | Business Skills | BS0716 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Office Etiquette: Appearance | 2:55 | Most companies have dress policies, but etiquette in appearance is more than wearing something too revealing or too casual. In this course, we'll discuss all things appearance-related including the do's and don'ts of personal hygiene, what to do if you notice a colleague's wardrobe malfunction, and respecting others' senses of smell. We'll even touch on clipping your nails at work and not wearing your shoes. Yes, this really happens. | Y | Y | N | Office Etiquette | Business Skills | BS0717 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Office Etiquette: Environment | 3:01 | With the growing popularity of open office layouts, environmental etiquette has become increasingly more important. This course is designed to help employees be more considerate and less...annoying. We'll discuss things like speaking volume, phone etiquette, personal space, inappropriate desk decor, cleanliness, and people in Speedos. This program will help build employee awareness of surroundings and other people's needs. | Y | Y | N | Office Etiquette | Business Skills | BS0718 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Office Etiquette: Food | 3:40 | Food can be offensive. Have you ever smelled an egg and onion burrito? It's horrible. Have you ever opened the microwave at work to find a gravy explosion that someone left behind? How about opening the shared fridge at your office, and it smells like feet and cheese? In this course on etiquette, we're talking about food and, in particular, the kitchen area. We'll go over some offensive behaviors and how to be a more considerate coworker. | Y | Y | N | Office Etiquette | Business Skills | BS0719 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Office Etiquette: Interactions | 3:21 | Isn't it wonderful that every workplace is harmonious, where we can all hold hands, braid each other's hair, and do trust falls? That's not your workplace? Of course it isn't. We're all very different and we all have to get along. This course is designed to help employees interact respectfully with one another in the office. We'll go over some tips on eavesdropping, attending meetings, collecting donations, office parties, and other tricky situations. | Y | Y | N | Office Etiquette | Business Skills | BS0720 | |
| Professional Productivity | Perceptions: Managing How You're Perceived | 5:36 | Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Our church identity might vary from our “college friends” identity. Consider the self-presentation that goes into social media. In business, how you’re perceived by others is vital. “Perception is everything,” right? You want people to see the best of you, so you must put forth your best. Let’s talk about some steps you can take to strengthen your perception from others and go over some things you need to be aware of as you manage the way other’s see you. | Y | Y | Y | Perceptions | Business Skills | BS0721 | |
| Professional Productivity | Perceptions: Rebuilding Your Reputation | 5:06 | Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you’re back-peddling, trying to “dig yourself out of hole” you never meant to be in. Whether you’ve created a mess and need to fix it, or you’re in the middle of a serious misunderstanding, this course is designed to help you repair or rebuild your reputation to a more positive state. We’ll discuss apologies, false rumors, and learning how to let your work speak for itself. | Y | Y | Y | Perceptions | Business Skills | BS0722 | |
| Professional Productivity | Perceptions: Understanding Perceptions | 5:57 | Henry David Thoreau once wrote, ”It’s not what you look at that matters, it’s what you see.” This simple quote sums up the fact that people perceive things differently. Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us. | Y | Y | Y | Perceptions | Business Skills | BS0723 | |
| Professional Productivity | Proper Introductions: Virtual Introductions | 5:46 | Business introductions don’t just happen in person anymore. You may need to introduce yourself and others via email or over the phone. Conference calls, video conference calls - what are the rules? Who introduces whom? How can you determine priority? What happens when someone is late? In this course, we’ll go over the correct way to make introductions in these virtual business settings. This includes managing conference calls with multiple people in the room, video conference call etiquette, and making proper email introductions. | Y | Y | Y | Proper Introductions | Business Skills | BS0724 | |
| Professional Productivity | Proper Introductions: In-Person Introductions | 5:36 | First introductions can go sideways pretty quickly. They can be awkward, like when you stumble over your own name or the name of your company. They can be embarrassing, like if you get introduced to someone and then completely forget their name. They can be uncomfortable, like when the person you’re meeting isn’t much of a talker, so you overcompensate by talking too much. Whatever the case, proper etiquette for business introductions must always be followed. If you didn’t know that there is formal etiquette to introductions, then you need this course. We’ll go over how to properly introduce yourself and others in a business setting. We’ll talk about the order of introductions, names and titles, and give you some helpful tips on remembering a person’s name. | Y | Y | Y | Proper Introductions | Business Skills | BS0725 | |
| Professional Productivity | Protecting Your Mobile Devices: Loss | 7:38 | Mobile device security is becoming a big deal. In fact, recent surveys indicate that 54% of organizations reported at least one mobile security breach in the last year. This can result in a stolen personal or financial information, fraudulent charges, and much more. This program will help make sure this doesn't happen to you or your organization. | Y | Y | Y | Protecting Your Mobile Device | Business Skills | BS0726 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Protecting Your Mobile Devices: Malware | 9:00 | Malware, or malicious software, can find its way onto your mobile devices in a number of ways. In this course we'll cover some recommendations for how to keep your mobile devices safe. | Y | Y | N | Protecting Your Mobile Device | Business Skills | BS0727 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Protecting Your PC | 10:39 | Whether you're at home or at work, personal computers are vulnerable to outside attacks, so this program is designed to help keep your data secure. We want you to get familiar with the different types of computer infections that are out there and know how those affect you in terms of what they're doing with your data. Then we'll discuss the proper steps to keeping your PC secure. | Y | Y | N | Business Skills | BS0728 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Remembering Names and Faces | 0:05:07 | Have you ever met a bunch of people at one time and at the end of the introductions, you don't even remember your OWN name? Or have you ever had the experience where you meet someone and then two hours later you run into them and you can't remember their name? The goal of this program is to make sure you can attach a name to all the faces you meet. We'll introduce you to a five-step process for remembering names along with some other tricks to help with memorization. | Y | Y | Y | Business Skills | BS0729 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Selfies Gone Wrong | 4:03 | The term selfie was added to the Oxford English Dictionary in 2013. It is a worldwide phenomenon that has drastically changed lives and not always in the best way. | Y | Y | Y | Business Skills | BS0730 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Setting Priorities | 8:48 | You’re working on an important task at work. Then, your boss gives you a project that needs to be done ASAP. A colleague stops by to tell you that they need your help with something that they’re working on. Then word comes down that an error has been made and it’s an all-hands-on deck situation. What do you do, and where do you start? We’ve all been in situations like these where we’re inundated with seemingly top-priority tasks. This course is designed to help you determine which tasks are the most urgent and important so you can successfully do your job and lower your stress levels. | Y | Y | Y | Business Skills | BS0731 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | So You Have a New Boss | 5:27 | You’re comfy in your role, you like what you’re doing, you work well with your boss, and then boom. That boss is moving on. Maybe they’re leaving the company or have been promoted, but they’re getting replaced, and you’re reporting to someone new. How do you deal with this monumental change? The first thing you must do is stay calm, and think of this as an opportunity for positive change rather than a terrifying ordeal. In this program, we’ll give you some helpful tips on working with a new boss. We’ll talk about some ways to get your relationship off on the right foot, go over setting healthy expectations with each other, and learning to accept differences that may arise. | Y | Y | Y | Business Skills | BS0732 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Social Media: Introduction to Social Media | 0:02:12 | Social Media has evolved from a way to stay in touch with friends to businesses looking to maximize the benefits of social media in their own business plans. This series will provide guidelines for you as you navigate its use in the workplace. | Y | Y | Y | Social Media | Business Skills | BS0733 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Media: Office Messaging | 0:03:00 | No one needs to be yelling from office to office or sending unnecessary email. It's simply a waste of time. So, we've found the easiest and most popular applications for quick office communication and summarized them for you here. | Y | Y | Y | Social Media | Business Skills | BS0734 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Media: Protecting Your Pictures | 0:03:10 | There are a lot of new ways to take and share photos and videos. You have Instagram and Snapchat, among others. How do all of these work? What should you be posting? This course goes through these sharing sites and what you should keep in mind when using them. | Y | Y | Y | Social Media | Business Skills | BS0735 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Media: Social Media for Managers | 0:03:24 | If you're a manager, dealing with social media can be tough. It can distort what boundaries there are between home and work. Here are some steps you can take as a manager, so social media doesn't become a problem in your office. | Y | Y | Y | Social Media | Business Skills | BS0736 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Networking: Facebook | 0:03:06 | Facebook is a valuable tool for staying in contact with friends and family. It is even a valuable tool for business connections. But it must be used wisely. | Y | Y | N | Social Networking | Business Skills | BS0737 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Networking: LinkedIn | 0:04:51 | LinkedIn has over 430 million users in the world, and most of those probably aren't actively seeking work. More than likely, these users are happily employed and are just happily networking. If you are currently employed and not taking LinkedIn seriously, you're making a big mistake. This course goes over guidelines and tips for making the most of LinkedIn. | Y | Y | N | Social Networking | Business Skills | BS0738 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Social Networking: Twitter | 0:02:55 | Twitter has been popular since it was founded in 2006. It has nearly 310 million monthly active users who post 500 million tweets a day. Twitter is great for developing a personal brand and allowing anyone to share opinions and content effectively across the globe. This course provides some background and guidelines. | Y | Y | N | Social Networking | Business Skills | BS0739 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Study Skills: How to Study Effectively | 4:47 | Hi and welcome back to our series on study skills. At this point we know when and where to study to be most efficient, so the next question is how do we study? | Y | Y | N | Study Skills | Business Skills | BS0740 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Study Skills: Studying in Groups | 4:03 | Welcome back to our series on Study Skills. In this course we'll talk about studying in groups. Used properly, study groups can greatly improve and speed up learning. | Y | Y | N | Study Skills | Business Skills | BS0741 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Study Skills: When to Study | 4:21 | Welcome to our series on study skills and this program, choosing a productive study time. When is the best time to study? | Y | Y | N | Study Skills | Business Skills | BS0742 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Study Skills: Where to Study | 3:57 | Welcome to our series on study skills. When you left school, you thought you were done with studying, didn't you? Well, in the work world sometimes you have to study. In these programs, we'll talk about where to study and when, we'll cover good self-study habits and how to utilize study groups. This course will cover study locations. | Y | Y | N | Study Skills | Business Skills | BS0743 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Thank You Notes | 3:19 | There are many situations in the business world that will call for a personal handwritten thank you note. The good people at Hallmark had some great tips on how to write a thank you note. Here are six quick steps on how to properly compose a meaningful thank you note. | Y | Y | Y | Business Skills | BS0744 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | The Art of Saying No | 0:06:00 | The humorist Josh Billings said, "Half of the troubles of this life can be traced to saying yes too quickly, and not saying no soon enough." If you've done either of these things, you are not alone. Many of us, on regular occasion, have trouble saying no. Enter this course. We'll explore why we tend toward "Yes," and then break down how to get to the "No" more easily, and with less guilt. And we'll all be feeling better in "no" time. | Y | Y | Y | Business Skills | BS0745 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | The Craft of Winning Over Others | 5:19 | How do you feel when you’re in a room full of strangers? Overwhelmed and nervous? Excited to meet new people? If you’re new to a small group or team, do you look forward to engaging them? Or does it give you anxiety? If you’re NOT one of those people who can work a room or can initiate casual conversations, this course is designed to help you woo others and win them over. We’ll discuss the importance of body language, listening, and gaining trust. We’ll also go over some tips on how to relate well to others and earn their respect. | Y | Y | Y | Business Skills | BS0746 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | The Do's and Don'ts of Success | 0:06:35 | Do you want to know THE secret to success? There isn't one! That's right, it's no secret what makes a person successful. And it's not just ONE thing. It's a lot of things. In this program we're going to take a look at the skills, behaviors, and attitudes that successful people have in common. We'll also talk about the things that successful people DON'T do. This list may surprise you. You may find a couple of bad habits that could be holding you back from your true potential. | Y | Y | Y | Business Skills | BS0747 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | The Growth Mindset: 01. The Growth Mindset: Embracing Yet | 0:06:08 | Perhaps you've heard people throwing around the phrase "growth mindset" lately. It's a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck's 2006 book called Mindset: The New Psychology of Success. Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we'll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing "yet," which comes from having a growth mindset. "Yet" means that you know or expect something to happen in the future. It just hasn't happened "by now." | Y | Y | Y | The Growth Mindstate | Business Skills | BS0748 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | The Growth Mindset: 02. Developing Growth Mindset | 0:04:53 | Carol Dweck's book called, Mindset: The New Psychology of Success explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace. In this course, we'll discuss the four steps to developing a growth mindset: 1. Learning to hear your fixed mindset voice. 2. Recognizing that you have a choice. 3. Talking back with your growth mindset voice. 4. Taking the growth mindset action. | Y | Y | Y | The Growth Mindstate | Business Skills | BS0749 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | The Growth Mindset: 03. Limitations of a Fixed Mindset | 0:05:40 | The fixed mindset is tempting. It's a comfortable place to live and work. Believing that you already know what you're good at, and what you're not good at, gives you the opportunity to pick and choose what you try and what you don't. It gives you the ability to put yourself in situations where you'll be successful, and to avoid situations where you might fail or be embarrassed. It's safe, but it's limiting. Chances are, you're living in a fixed mindset more often than you think. In this course, we'll go over how to know when you're in this cycle of negativity and what the risks are. We'll also go over failure, practice, and how to "fix" a fixed mindset. | Y | Y | Y | The Growth Mindstate | Business Skills | BS0750 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | The Myth of Multitasking: Multitasking | 0:05:57 | More now than ever, we are constantly shuffling between things, switching gears, and refocusing. This is what we call multitasking. But science shows the human brain is not capable of multitasking. After spending years multitasking, we have actually reduced our ability to focus, therefore reducing our productivity and increasing our errors. In this course, we take a new look at multitasking and whether or not it's actually serving us. | Y | Y | Y | The Myth of Multitasking | Business Skills | BS0751 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | The Myth of Multitasking: Singletasking | 0:06:50 | Singletasking is focusing on one single task at a time. It's committing to doing one thing, giving your brain the opportunity to focus on that one item, for a set amount of time. It's the opposite of multitasking. And although it is not the same thing as task-shifting, it does have some overlap. This course looks at singletasking, as well as what it shares with task-shifting. | Y | Y | Y | The Myth of Multitasking | Business Skills | BS0752 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Top Productivity Apps | 0:06:07 | Staying productive at the office can be hard. You've got phones ringing, people stopping by your office, meetings, files on your desktop, you name it. Part of being a good employee is staying organized and productive. So, we've found the best apps for office productivity. | N | N | N | Business Skills | BS0753 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Turning an Internship into Full-time | 0:04:35 | Internships are an invaluable way to gain real world experience in the industry that you're pursuing. You gain a clear picture of the ins and outs of your desired field, you pick up real life knowledge that you wouldn't get by sitting in a classroom, and you can make great connections to help stretch your business network. For many, the goal at the completion of an internship is to be hired on by the company that you've been working with. In this course, we'll discuss how to give yourself a competitive advantage to getting hired off of your internship. We'll go over what companies are looking for in new, young talent, we'll help you discover what your selling points are, we'll also discuss acting the part, goalsetting, and more. | Y | Y | N | Business Skills | BS0754 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Work Hacks: 5 Hacks for Workplace Sanity | 1:08 | Work Hacks: 5 Hacks for Workplace Sanity | Y | N | N | Work Hacks | Business Skills | BS0755 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Work Hacks: 5 Hacks to a Clean and Comfortable Space | 1:00 | Work Hacks: 5 Hacks to a Clean and Comfortable Space | Y | N | N | Work Hacks | Business Skills | BS0756 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Work Hacks: 6 Hacks to Controlling Your Inbox | 1:25 | Work Hacks: 6 Hacks to Controlling Your Inbox | Y | N | N | Work Hacks | Business Skills | BS0757 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Work Hacks: 7 Hacks for Office Productivity | 1:16 | Work Hacks: 7 Hacks for Office Productivity | Y | N | N | Work Hacks | Business Skills | BS0758 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Work Hacks: 7 Hacks to Maintain Work/Home Balance | 1:21 | Work Hacks: 7 Hacks to Maintain Work/Home Balance | Y | N | N | Work Hacks | Business Skills | BS0759 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Work Hacks: Workplace Hacks: Go Green | 1:30 | Going green in the office can help improve office conditions. Here are five work hacks to help assist in the green effort. | Y | N | N | Work Hacks | Business Skills | BS0760 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Working for a Workaholic | 0:06:24 | Do you alienate your personal life? Do you get to work early and stay late every day? Do you work through lunch and eat at your desk? Is working on weekends an expectation? Is your health impacted by your job? Do you feel stressed, frustrated, overwhelmed, and that you’re juggling too much? If you answered yes to most of these questions, you’re likely working for a workaholic. So in this course, we want to give you some practical tips to help you get your work life back in balance. | Y | Y | N | Business Skills | BS0761 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Working Remotely | 0:06:55 | Research shows that around half of the American workforce holds jobs that are compatible with remote work, meaning they don't need to be in an office to do their jobs. Millions of these people are working from home for at least half of each week. In fact, since 2005, working from home (for those not self-employed) has grown by over 100%. Working remotely offers plenty of benefits, not just to the employee doing the remote work, but to the organization allowing them to do it in the first place. In order to take advantage of those benefits, you need to be a successful remote employee. | Y | Y | Y | Business Skills | BS0762 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Professional Productivity | Your Moving Abroad Checklist: 01. Research | 0:06:07 | Musical artist Jaime Lyn Beatty has said, "Jobs fill your pocket. Adventures fill your soul." If your job is providing your next adventure with a move abroad, then your life can be doubly full! But before you start packing up, you should do some "learning up." Good research and preparation can reduce stress, add enjoyment, and help you make the very most of your move. This series will guide you through all the prep steps, starting with the info quest. | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0763 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 02. Finding a Place to Stay | 0:04:59 | As Dorothy said in The Wizard of Oz, "There's no place like home." But there are many other cool, different places to live, and you can find them when moving abroad! Here, we guide you through finding your best spot in the new land, while helping you curb the stress that can come from it. Finally, we'll provide a downloadable checklist to keep you organized. Happy hunting! | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0764 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 03. Paperwork | 0:04:46 | Probably the least exciting part of preparing for a move abroad (or anything, for that matter) is the paperwork. But it must be done, and we're here to help. In this course, we'll go through the main types of paperwork you'll need to prepare or have prepared for you. We include helpful tips and a checklist companion, so that you're all zipped-up, come departure date! | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0765 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 04. Money | 0:04:30 | How would it feel to be in another country and not be able to access your money? We're guessing you'd rather not know! So we made this course just for you. We'll go over some general items and then detail banking and credit cards, so you can hit the ground running (or shopping) when you arrive! | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0766 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 05. Packing | 0:06:56 | Moving is a fun idea, until you start packing. Then it becomes less fun. And particularly when you're moving abroad, it can be difficult to know what to take. But this course is here to assist. We'll go through some general considerations and shipping info. Then, we'll move on to the task of determining your "essentials," so you can get moving! | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0767 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 06. Health | 0:03:22 | Philosopher Thomas Carlyle said, "He who has health, has hope; and he who has hope, has everything." Health is so basic, so important, and yet, we can easily get busy and put it on the back burner. With an international move, it can be pushed aside even more easily. Don't let this happen. Instead, watch this course. Then, with a little research and planning, you can best help yourself to stay healthy and hopeful. | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0768 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 07. Safety | 0:08:07 | In general, being in an unfamiliar place, and not understanding the language or customs, increases your risk of being in an unsafe situation. The quicker you can acclimate, the better. Researching and being prepared helps immensely. Here, we go through the steps you can take to be as safe as possible on your adventure abroad. | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0769 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 08. Moving Your Family Abroad | 0:05:27 | Consider the possibility of your children experiencing a different culture, getting to know a completely different way of life, learning new languages, and experiencing parts of the world that only a small percentage Americans are lucky enough to visit. There are lots of benefits to moving your family abroad. There are also a lot of logistics, and this course goes through them for you. | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0770 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Moving Abroad Checklist: 09. Culture Shock | 0:07:36 | Culture shock is definitely something you need to prepare for. No matter where you're moving, or how long you're staying, you will experience culture shock. With that reality, this course goes through the steps to best manage it. | Y | Y | N | Your Moving Abroad Checklist | Business Skills | BS0771 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Professional Network: Being a Member | 5:38 | Building your professional network requires active participation on your part. You need to be adding value to the group or groups that you’re a part of while promoting your personal brand along the way. In this course, we’ll discuss how to cultivate your memberships and bring value to each of them. This includes finding the right groups to join, being an active virtual member, and knowing what your intentions should be. | Y | Y | Y | Your Professional Network | Business Skills | BS0772 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Professional Network: Benefits of a Professional Network | 6:16 | Whether you’re just starting your career or well-established in your current role, it’s important to create, grow, and maintain a network of professional acquaintances that you can reach out to for a variety of reasons in your day-to-day work. Who you know can be just as important as what you know in certain circumstances. In this course, we’ll discuss why building a professional network is so critically important in business. We’ll go over the benefits involved, including finding job opportunities, discovering good candidates for job openings, as well as gaining information, advice, and ideas. | Y | Y | Y | Your Professional Network | Business Skills | BS0773 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Professional Network: Building Your Network | 6:02 | Building your professional network should be a well-thought-out process. You want to include people who can help you further your professional goals. Connecting widely is okay, but you need to use discretion so you’re growing your circles in the right way. That’s what this course is all about. We’ll go over how to properly use technology to grow your network. We’ll also discuss the importance of “connectors” and ”influencers.” Other topics we’ll cover include how to make a good introduction, looking for mutual connections, and creating personal messages. | Y | Y | Y | Your Professional Network | Business Skills | BS0774 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Professional Network: Giving Back to Your Community | 6:26 | Perhaps the most important rule in networking is to be a giver, not a taker. A large part of creating a group is giving back to the community. Whether it’s through the professional network you’ve created, an industry group, or the community you live in, hopefully you will feel compelled to help others in your journey. In this course, we’ll go over the many different ways to do that. | Y | Y | Y | Your Professional Network | Business Skills | BS0775 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Professional Productivity | Your Professional Network: Promoting Your Personal Brand | 6:32 | Personal branding is the idea of developing a look and feel around your name or your career. You use this to express and communicate your skills, personality, and values. We all can be a brand and cultivate our power to stand out and be unique. This uniqueness draws people to your product, your services, or even just your message. Your personal brand should be about who you are and what you have to offer. In this program, we’ll go over how to develop your brand, which includes defining your target, being a good storyteller, and knowing ways to highlight your uniqueness. We’ll also cover creating an elevator pitch, developing your personal brand online, and speaking in public. | Y | Y | Y | Your Professional Network | Business Skills | BS0776 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Communicating | 4:30 | For most jobs, it’s important to be an excellent communicator. That’s particularly true when it comes to being a project manager. As a project manager, you’re going to spend a huge chunk of your time communicating, so you need to be good at it. Everything in a project is based on how efficiently we communicate. In this course, we’ll briefly go over the communication process, different ways to communicate, and the advantages and disadvantages of communication mediums used in project management. | Y | Y | Y | Project Management | Business Skills | BS0777 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Completing the Project | 2:41 | As your project comes to a close, your job doesn’t end just yet. You must double-check to make sure everything was delivered correctly and on time, ensuring that the client’s needs were met. In addition, we recommend holding an end-of-project meeting to garner feedback from the project team. In this last program, we’ll discuss what important information should be gathered post-project to ensure more successful projects moving forward. | Y | Y | Y | Project Management | Business Skills | BS0778 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Handling Change | 4:28 | As a project manager, you’re going to be wearing a lot of hats. One of those hats will be a magic genie hat for predicting the future. I know what you’re thinking. It’s not possible, but in fact, as a project manager, this WILL be one of your responsibilities. Some projects require you to anticipate what will happen in the next 6 months, 12 months, or even 24 months. And some projects will require you to make predictions based on what happened in the past. Scopes are going to change: whether it’s because a stakeholder wanted a change, because a client missed a deadline, or because the team fell behind for reasons outside of your control. As a project manager, you need to be prepared for change and you need to know how to handle it. That’s what we’ll go over in this program. | Y | Y | Y | Project Management | Business Skills | BS0779 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Measuring and Tracking | 4:03 | To have a successful project, you need to be tracking and measuring the entire time. You can’t start a project, then not check in or check on updates until a week before the project is due. You need to be constantly monitoring deadlines, tasks, and other updates. In this course, we’ll help you determine what aspects of the project need to be tracked and measured, we’ll discuss different metrics to use, and talk about how to refine and improve the way you’re tracking your project progress. | Y | Y | Y | Project Management | Business Skills | BS0780 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Negotiating | 4:24 | Negotiating is an important part of being a project manager. Anytime someone reaches an agreement, a change, a commitment, an action, a result, or a price, negotiation is taking place. There will be projects when you need to use negotiation skills frequently, and sometimes there will be projects where you don’t negotiate at all. It all will depend on the project and every project will be different. A successful project management negotiation is a win-win situation, so that’s what we’ll be focusing on in this program. We’ll discuss preparation, making offers, deadlocks, concessions, agreement documents, and things that you’ll want to avoid when negotiating. | Y | Y | Y | Project Management | Business Skills | BS0781 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | People Problems | 3:33 | If you aren’t prepared for people problems as a project manager, you’re going to struggle. You need to be prepared to deal with people. This might be issues with lack of teamwork, inadequate communication, unclear roles, little or no motivation, conflicting priorities, clashing personalities, or changing of job roles mid-project. These people problems can be reduced if you take action before problems arise. They can be reduced by paying close attention to three things: the design of the project, the selection of key personnel, and how you define project roles. | Y | Y | Y | Project Management | Business Skills | BS0782 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | The Project Charter | 0:03:55 | When you’ve been assigned a project, the first thing you need to do as a project manager is to develop a project charter. The project charter defines the boundaries of a project. It’s a document that you can refer to and look back at when you’re at a difficult point in your project’s timelines. It’s important to share this with everyone on the project so that everyone knows what is expected of them and when it’s expected. In this course, we’ll discuss the three parts that a project charter should contain: a summary, an outline, and the authorization section. | Y | Y | Y | Project Management | Business Skills | BS0783 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | Timelines | 4:28 | If you’ve ever worked on a project with a poorly-set, or tight deadline, you know it can be a high stress situation. You may have different people trying to meet different deadlines and any number of variables can get in the way. You may get pressure from the stakeholders to meet specific deadlines that seem impossible to achieve. When you’re a project manager, you need to be aware of timelines and how they effect the outcome of your project. In this course, we’ll discuss how to estimate timelines. We’ll go over task lists, project management software, and using your project charter to accurately estimate deadlines for deliverables. | Y | Y | Y | Project Management | Business Skills | BS0784 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Project Management | What is a Project? | 4:26 | If you’ve been assigned to manage a project, welcome to the world of managing deadlines, managing other people, and seeing a project from start to finish. This series is designed to walk you through the steps and processes you go through when managing a project. There are certifications out there, and this series does NOT grant you certification. It will provide you with the basic understanding of project management. In this first course, we’ll define what a project is, we’ll introduce you to the four phases of the project management process, and we’ll touch on some typical project constraints. | Y | Y | Y | Project Management | Business Skills | BS0785 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 01. Introduction | 4:47 | Revenue is your lifeblood. You’re constantly looking for ways to create more revenue or cut your expenses as much as possible. Revenue minus expenses equals profit, so how do you create more revenue? How do you cut expenses? The first step is understanding what makes up your revenue and expenses, and how reducing or increasing those things impacts your profit. That’s what this series is all about. In it, we introduce you to the Retailer Profitability Model, or RPM. This model breaks down the individual parts of a retailer’s operating expenses and revenue. In this first course, we’ll give you a brief overview of RPM and some common vocabulary that you’ll run into throughout the series. | Y | Y | Y | Retailer Profitability Model for Retailers | Business Skills | BS0786 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 02. Creating Revenue | 5:03 | Chances are you’re already doing all you can to get the best possible price from your vendors. That’s how you keep the cost of goods down. However, you could make a lot more money from your efforts if you shift your focus to increasing revenue rather than decreasing expenses. In this course, we’ll take an in-depth look at revenue, and the two ways to create it: traffic and transaction size. | Y | Y | Y | Retailer Profitability Model for Retailers | Business Skills | BS0787 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 03. Reducing Expenses | 3:51 | We know that revenue minus expenses equals profit which means there are two ways to increase profit: reducing expenses and creating revenue. In this course, we’ll look at the many ways to cut costs. We’ll go over reducing the costs of goods sold, labor costs, direct expenses, general and administrative costs, and advertisement expenses. | Y | Y | Y | Retailer Profitability Model for Retailers | Business Skills | BS0788 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 04. Frequency | 3:46 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and traffic is made up of reach multiplied by frequency. In this course, we’ll take a look at one part of the traffic equation, frequency, how it can impact your profit, and how to improve customer frequency. | Y | Y | N | Retailer Profitability Model for Retailers | Business Skills | BS0789 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 05. Reach | 2:22 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and traffic is made up of reach multiplied by frequency. In this course, we’ll take a look at one part of the traffic equation, reach, how it can impact profit, and how to very inexpensively improve customer reach. | Y | Y | N | Retailer Profitability Model for Retailers | Business Skills | BS0790 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 06. Items Per Customer | 2:02 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and transaction size is made up of price per item and items per customer. In this course, we’ll take a look at items per customer specifically, how these numbers can impact profit, and how to increase these customer purchases. | Y | Y | N | Retailer Profitability Model for Retailers | Business Skills | BS0791 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Retailers: 07. Price Per Item | 2:22 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and transaction size is made up of price per item and items per customer. In this course, we’ll take a look at price per item specifically, how this can impact profit, and how to increase price per item. | Y | Y | N | Retailer Profitability Model for Retailers | Business Skills | BS0792 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors 07. Price Per Item | 2:57 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and transaction size is made up of price per item and items per customer. In this course, we’ll take a look at price per item specifically, how this can impact profit, and how to increase price per item. | Y | Y | N | Retailer Profitability Model for Vendors | Business Skills | BS0793 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 01. Introduction | 4:51 | Revenue is the lifeblood of the retailer. They’re constantly looking for ways to make more money or cut expenses. As their vendor, where do you fit in? Do your clients see you as a way to help with those functions? How do you get them to see you as an ally rather than just a salesperson? This series will address these questions, helping you take retailer relationships to the ”next level.” | Y | Y | Y | Retailer Profitability Model for Vendors | Business Skills | BS0794 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 02. Creating Revenue | 5:02 | Chances are you’re already doing all you can to give your retailers the best price possible. But what if they keep coming to you asking for even deeper discounts? Your retailers could make a lot more money if they shift their focus to increasing revenue rather than decreasing expenses. In this course, we’ll take an in-depth look at revenue and the two ways to create it: traffic and transaction size. | Y | Y | Y | Retailer Profitability Model for Vendors | Business Skills | BS0795 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 03. Reducing Expenses | 3:59 | We know that revenue minus expenses equals profit which means there are two ways to increase profit: reducing expenses and creating revenue. In this course, we’ll look at the many ways to cut costs for your retailers. We’ll go over reducing the costs of goods sold, labor costs, direct expenses, general and administrative costs, and advertisement expenses. | Y | Y | Y | Retailer Profitability Model for Vendors | Business Skills | BS0796 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 04. Frequency | 3:33 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and traffic is made up of reach multiplied by frequency. In this course, we’ll take a look at one part of the traffic equation, frequency, how it can impact profit, and how to improve customer frequency. | Y | Y | N | Retailer Profitability Model for Vendors | Business Skills | BS0797 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 05. Reach | 2:19 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and traffic is made up of reach multiplied by frequency. In this course, we’ll take a look at one part of the traffic equation, reach, how it can impact a retailer’s profit, and how to help improve your retailers’ reach. | Y | Y | N | Retailer Profitability Model for Vendors | Business Skills | BS0798 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Retail Excellence | Retailer Profitability Model for Vendors: 06. Items Per Customer | 2:06 | The Retailer Profitability Model, or RPM, explains how a retailer makes profit and it’s fairly simple. Retailers generate both revenue and expenses. Expenses are subtracted from revenue to get profit. Revenue is made up of traffic multiplied by transaction size, and transaction size is made up of price per item and items per customer. In this course, we’ll take a look at items per customer and specifically, how these numbers can impact profit, and how to increase these customer purchases. | Y | Y | N | Retailer Profitability Model for Vendors | Business Skills | BS0799 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 01. Planning | 0:08:10 | Learn how to plan for the worst with emergency response, crisis communications, and IT disaster plans. | Y | Y | Y | Crisis Management | Business Skills | BS0800 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 02. Preparing for Crises | 0:09:20 | Learn how to be ready for anything with crisis preparation. | Y | Y | Y | Crisis Management | Business Skills | BS0801 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 03. Responding to Natural Disasters | 0:05:40 | Natural disasters, from severe storms and earthquakes to diseases, can happen any time. In this course, learn how to respond if they do. | Y | Y | Y | Crisis Management | Business Skills | BS0802 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 04. Responding to Emergencies | 0:08:16 | When things go wrong, what do you do? In this course, learn how to respond to emergencies. | Y | Y | Y | Crisis Management | Business Skills | BS0803 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 05. Business Continuity | 0:06:19 | In this course, learn the importance of business continuity. | Y | Y | Y | Crisis Management | Business Skills | BS0804 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Crisis Management: 06. Media Inquiries | 0:05:40 | In this course, learn helpful tips for handling media inquiries during a crisis. | Y | Y | Y | Crisis Management | Business Skills | BS0805 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 07. Safety | 0:05:52 | As Mom would say, "Better safe than sorry." Why are mothers always warning us to play it safe? Because they're smart. They know that by making assessments and training on safety ahead of time, you can alleviate a lot of trouble and pain. This course (cross)walks you through how to do all that, including OSHA's take on safety controls. Mom would most definitely approve. | Y | Y | Y | Managing Risk | Business Skills | BS0806 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 08. Preventive Maintenance | 0:04:46 | As Benjamin Franklin said, "An ounce of prevention is worth a pound of cure." When good ol' Ben said this, he was addressing fire safety. But it can pertain to just about everything, and preventive maintenance is no exception. This course looks at preventive versus reactive maintenance, how to plan, and what triggers are. Once you've applied this knowledge, you'll find yourself enjoying another one of his wisdoms: "A penny saved is a penny earned." | Y | Y | Y | Managing Risk | Business Skills | BS0807 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 09. Criminal Awareness | 0:04:32 | "That would never happen to us." This is a common thought when it comes to workplace violence. But the companies that have experienced it most likely thought the same thing. So even though we hope for the best, we need to plan for the worst. This course goes through the types of violence, risk exposure, and warning signs, helping you best manage if something should occur. | Y | Y | Y | Managing Risk | Business Skills | BS0808 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 10. Employee Health | 0:06:27 | What makes for a healthy workplace and, as the band R.E.M. would put it, "Shiny Happy People"? Well, it takes a mixture of things, including safety, wellness, and stress prevention. This course explores these items and a sound approach to each. | Y | Y | Y | Managing Risk | Business Skills | BS0809 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 11. Financial Basics | 0:04:45 | How's your cash flow these days? How about your debt-to-equity ratio? If they're both good, we'll assume you want to keep it that way. This course introduces the basic ways we gauge financial health, and then looks at possible risks to that health. Finally, we go through the steps you can take now to best avoid each scenario. | Y | Y | Y | Managing Risk | Business Skills | BS0810 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 12. Reputation Management | 0:07:30 | Warren Buffet says, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." This is so true, particularly in our age of social media. Whatever we're doing, we need to be acting as if our reputation depended on it...because it does! We must first look internally at our hiring, training, and general processes. Then, we must evaluate the management of our external reputation, which includes our critically-important online presence. This course goes through both of those profiles, and how to make sure your company is getting the "thumbs up" and "five stars." | Y | Y | Y | Managing Risk | Business Skills | BS0811 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Managing Risk: 13. Decision Making | 0:05:22 | The Clash rock band shared it in their eternal lyrics, "Should I stay, or should I go now? If I go, there will be trouble, and if I stay, it will be double." They are having trouble making a decision, but at least they're performing a risk assessment on the choices! We can do the same, only better. In this course, we share our five-step plan for defining the decision, and choosing between the options, but only after identifying the risks for each. With this knowledge, you can feel much more confident in "rockin' out" those decisions! | Y | Y | Y | Managing Risk | Business Skills | BS0812 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 01. Defining Hazards | 0:03:39 | Hazards and risks, and loss, oh, my! At first, risk management can seem overwhelming, even frightening. But, as The Wizard of Oz's Good Witch told Dorothy, "It's always best to start at the beginning..." In the case of risk, you begin by defining it. This course explores the concepts of hazard, risk, and loss. With this base knowledge, you can follow the (not necessarily yellow or brick) road to a solid risk management plan and the peace of mind it brings. | Y | Y | Y | Risk Management Basics | Business Skills | BS0813 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 02. Identifying Risk | 0:04:50 | How do you identify risks? Do you walk around the office, looking for loose wires and water on the floor? That may be a small part of it, but there's much more to finding possible problems. It involves looking at your unique company and analyzing its unique situation. Here, we talk you through this process, enabling you to clarify, and consequently better handle, whatever the future may hold. | Y | Y | Y | Risk Management Basics | Business Skills | BS0814 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 03. Risk Management Techniques | 0:03:33 | Spongebob Squarepants said of blowing bubbles, "It's all in the technique." This statement can be applied to risk management. What techniques do you have for handling various risks? Do you fly by the seat of your (square)pants? Or do you have established policies to minimize the impact? This course presents several methods and their benefits, empowering you to answer back when (bubble) trouble calls. | Y | Y | Y | Risk Management Basics | Business Skills | BS0815 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 04. Risk Assessment | 0:05:01 | Have you had your risks assessed lately? Do you know what it means to do so? We do, and we're more than happy to share! In this course, we'll walk you through two methods for evaluating and rating risks. This enables you to more objectively and rationally move forward on a plan. | Y | Y | Y | Risk Management Basics | Business Skills | BS0816 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 05. Healthy Risk Culture | 0:03:55 | There's a healthy balance between safe and risky business, but do your people know what this "balance" means for them? And are they encouraged to put it into practice daily? This course explores what a healthy risk culture looks like, and helps you instill it with confidence. | Y | Y | Y | Risk Management Basics | Business Skills | BS0817 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Risk Management Basics: 06. Embedding Processes | 0:04:16 | Your risk management philosophy and plans only flourish if nurtured. This happens through planting seeds of integration, keeping a continuous flow of communication, and weeding out any misunderstandings. This course addresses these items, and more. | Y | Y | Y | Risk Management Basics | Business Skills | BS0818 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Aerial Lift Safety | 8:14 | In this program we're going to talk about general safety requirements that apply to lift devices - specifically scissor lifts and aerial lifts. Before operating any type of lift, you need to be trained and have the proper qualifications. This course is meant to be a basic overview on the safety of these devices and watching it does not qualify you to operate any type of lift we discuss. There is a lot to talk about when understanding the safe operation of a lift device. Each brand name will have different characteristics and it's important that you understand what those are and understand how to operate your lift safely. | Y | Y | Business Skills | BS0819 | EN, ES, ZH, DE, FR, CF, PT, TH | ||
| Safety | Back Smarts | 7:58 | Back injuries and back pain can be debilitating, keeping you in bed for days and out of work for even longer. Whether it’s a sudden injury incurred by lifting something improperly or a slowly-developing injury caused by years of poor posture, a back injury can be ruthless. Our goal in this program is to help you prevent back injuries by being aware of your posture, thinking about how you’re going to move before you move, staying fit, and visiting a doctor as soon as the slightest back pain occurs. | Y | Y | Business Skills | BS0820 | EN, ES, ZH, DE, FR, CF, PT, TH | ||
| Safety | Box Cutter Safety | 5:01 | It’s no secret: box cutters are sharp. They cut things. If you need to open a box, or cut strings or plastic, they’re great. However, there are obvious safety risks associated with using sharp tools, like, cutting oneself. Or even accidentally cutting others. In this course, we’ll talk about the proper way to handle a box cutter or utility knife. We’ll also discuss some things you shouldn’t do with these tools, and go over some good maintenance techniques including how to clean and store them. | Y | Y | Business Skills | BS0821 | EN, ES, ZH, DE, FR, CF, PT, TH | ||
| Safety | Cold Stress | 7:21 | The weather is something that we all have to deal with, and it’s something we have no control over, whether it’s good or bad. There are two major health conditions you need to be concerned with when working in cold weather: hypothermia and frostbite. In this course, we’ll take an in-depth look at these health conditions and discuss their warning signs and symptoms. We’ll also go over what to do if you start experiencing these conditions. | Y | Y | Y | Business Skills | BS0822 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Confined Spaces for Employees: 01. Personnel Responsibilities | 0:06:50 | Every year, more than a million and a half American workers perform duties in confined spaces. And, every year, more than 100 people die as a result. These statistics are disturbing. You need to understand the importance of this course and all the confined space courses. In this program, we're going to cover how having the right personnel in place, with proper training, can enhance safety! We'll also discuss permit-required confined spaces and key roles and responsibilities. | Y | Y | Y | Confined Spaces for Employees | Business Skills | BS0823 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employees: 02. Understanding Permits | 0:05:49 | If your work dictates that you sometimes need to enter a permit-required confined space, this course is for you. In this course, we'll define permit-required confined spaces, discuss the permit procedure and what it entails, we'll talk about the entry supervisor's responsibilities when it comes to permits, and what information a permit should address. We'll also touch on when a new permit is required, permit cancellations, and the exception to permit requirements. | Y | Y | Y | Confined Spaces for Employees | Business Skills | BS0824 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employees: 03. Atmospheric Hazards | 0:08:11 | Atmospheric hazards can range from reduced oxygen levels, noxious fumes, flammable gases, combustible dust, or potentially lethal gases that can be undetectable by even the most experienced workers. They can render a person unconscious within seconds or minutes. In this course, we want to take you through each of the possible hazards and discuss what they are, how they originate, what the impacts are, and the testing that the Occupational Safety and Health Administration (OSHA) requires to detect them. We'll also go over what to do if dangerous levels are found. | Y | Y | Y | Confined Spaces for Employees | Business Skills | BS0825 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employees: 04. Personal Protective Equipment | 0:05:12 | Working in confined spaces in inherently risky. Anytime someone enters these spaces, their risk of injury increases. Personal Protective Equipment, or PPE, can help protect people from injury. In this course, we'll go over the different types of PPE one might use when working in confined spaces. We'll discuss where to go to find out what equipment you'll need and who should provide it. We'll also talk about cleaning and maintenance, routine tests, and what to do when PPE is defective. | Y | Y | Y | Confined Spaces for Employees | Business Skills | BS0826 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employees: 05. Confined Spaces for Construction | 0:05:14 | In 2015, when the Occupational Safety and Health Administration (OSHA) decided to create a separate confined spaces standard for the construction industry, officials said they hoped to save 780 lives every year. With the development of the rule, the administration recognized that construction is a unique industry with its own unique challenges. It's recommend that all construction employees participate in the full training on confined spaces for general industry. This course is essential for construction because it points out the differences between the two standards. However, you'll still need to view these other courses to ensure full compliance. | Y | Y | Y | Confined Spaces for Employees | Business Skills | BS0827 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employers: 01. Rules and Responsibilities | 0:07:16 | Being trapped in a confined space as poisonous gas fills the air sounds like a nightmare, right? This could be a potential reality because more than 1.5 million American workers are sometimes required to work in confined spaces. The atmosphere in a confined space can become hazardous quickly. Accidents can cause workers to be buried alive, or flash flooding can occur. Of all the workplace fatalities tracked by the Occupational Safety and Health Administration (OSHA), about 3% occur in confined spaces due to asphyxiation, drowning, or explosions. As an employer, you need to understand how serious these situations are. Moving forward, we're going to highlight key aspects of the OSHA confined spaces standard. If you're in charge of compliance at your organization, it's highly recommended that you read the entire standard and check state and local regulations. | Y | Y | Y | Confined Spaces for Employers | Business Skills | BS0828 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Confined Spaces for Employers: 02. Emergency Procedures and Rescue | 0:06:09 | When it comes to confined space rescues, emergency planning and rescue protocols can greatly influence the outcome. In fact, proper planning could mean the difference between a rescue and an avoidable tragedy. The federal Occupational Safety and Health Administration (OSHA) estimates there are about 100 deaths in confined spaces every year. These occur across a variety of industries, but more than 60% of the fatalities are would-be rescuers. And while we all know that different confined spaces have their own unique challenges, OSHA points to poor planning as a leading cause of fatalities. Some rescues are unsuccessful because the rescuers don't fully understand the environment they're entering or the on-site team is unprepared to help. In this course, we're going to talk about what employers need to know when planning for a rescue. It's important to begin by noting that, regardless of your industry, a documented, written emergency response plan is required by OSHA for permit-required confined spaces. | Y | Y | Y | Confined Spaces for Employers | Business Skills | BS0829 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 01. Basics for General Employees | 0:03:50 | Most people work around electricity in some form or another. From overhead lighting to computers to power tools, electricity keeps them, and us working. It's easy to take electricity for granted; however, it's a potentially hazardous energy source. Exposure to electricity can lead to shocks, burns, and even death. Because of the seriousness of these hazards, it's essential that all employees understand the basics of electrical safety. In this course, we'll talk about the Occupational Safety and Health Administration's (OSHA) requirements for employees working with electrical components, lockout/tagout procedures, and the seven basics safety rules for working with electricity. | Y | Y | Y | Electrical Safety | Business Skills | BS0830 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 02. Safe Work Practices and PPE | 0:08:54 | Unsafe work practices are one of the most common causes of electrical accidents. Failing to de-energize equipment prior to service, allowing unqualified personnel to work on energized equipment, using tools too close to energized equipment, and neglecting to post warnings and barricades around a work area are some examples of unsafe work practices. What can we do to work safer? That's what this program is about. We will go over the Occupational Safety and Health Administration (OSHA) regulations regarding electrical safety, electrical work permits, using insulated tools, how to create a written safety program, and personal protective equipment. | Y | Y | Y | Electrical Safety | Business Skills | BS0831 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 03. Hazard Recognition | 0:06:31 | Knowing how to recognize electrical hazards is a must. In this course, learn how to put safety first by being on the lookout for dangerous situations. What exactly ARE the hazards? What warning signs should you look for in order to steer clear of danger? We're going to cover the hazards relating to electrical components, tools and equipment, overhead power lines, and environmental factors. | Y | Y | Y | Electrical Safety | Business Skills | BS0832 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 04. Understanding Grounding | 0:05:06 | Grounding is the most common safety measure related to electricity. What does "grounding" really mean? What are the different types of grounding? How do they work? What requirements are there? In this program, we'll answer each of these questions and more. In order to understand the importance of grounding, one must first understand how electricity works, so this course will also provide a brief explanation of how electricity flows. | Y | Y | Y | Electrical Safety | Business Skills | BS0833 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 05. Arc Flash | 0:06:12 | Most people are at least somewhat familiar with the hazard of electrical shock and the danger associated with touching a live electrical wire. Fewer people are aware of the hazard of an arc flash. With arc flashes, a person doesn't have to be touching the electrical circuit to be in danger. Serious and even fatal injuries can occur due to arc flashes when an individual is as much as 10 feet away from energized equipment at the time of an accident. In this course, we'll cover how to protect yourself from the serious hazard of arc flash. | Y | Y | Y | Electrical Safety | Business Skills | BS0834 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 06. Wiring, GFCI, and Extension Cords | 0:06:17 | As we all know, wires, cables, and extension cords form pathways for electricity. But it's easy to discount the safety hazards these common tools can carry. Poorly installed, faulty, or damaged pathways create a serious hazard. To protect workers from electric shock, certain wiring methods and safety devices have been developed and must be used according to OSHA requirements. In this course, we'll go over these requirements to keep electrical workers safe. | Y | Y | Y | Electrical Safety | Business Skills | BS0835 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 07. Responding to Emergencies | 0:04:30 | OSHA reports that electrocution is the second most common cause of death in construction accidents. If you work with, on, or near electrical equipment, there is a chance that you will someday encounter an emergency. Do you know what you should do in an electrical emergency, whether it's an electrical shock accident, an electrical fire, or fallen high voltage power lines? In this program, we'll walk through how to handle each of these situations. | Y | Y | Y | Electrical Safety | Business Skills | BS0836 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Electrical Safety: 08. OSHA Requirements for Employers | 0:04:09 | Workers have a right to a safe workplace. To this end, OSHA requires employers to take certain steps in order to create and maintain safe working environments. OSHA's requirements can be divided into two basic categories: 1. Making it safe to work, and 2. Making it safe to speak up. Construction sites, factories, power plants, and other worksites where workers might be exposed to electricity are inherently hazardous. Under OSHA law, employers have a host of responsibilities. That's what this program will cover. | Y | Y | Y | Electrical Safety | Business Skills | BS0837 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Emergency Exits | 9:04 | The Occupational Safety and Health Administration (OSHA) requires that every workplace have a means of allowing employees to safely exit from the building in case of fire or other emergency. This program is an overview of what is required for most employers. | Y | Y | Y | Business Skills | BS0838 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | First Aid Bites, Cuts, and Scrapes | 6:57 | Bites, cuts, and scrapes are pretty common. It’s a part of first aid and you need to know what to do if this happens to you or a colleague at work. In this program, we’ll go over insect bites and stings, animal and human bites, and cuts and scrapes. We’ll discuss how to treat these and when it’s important to seek medical attention. | Y | Y | Y | First Aid | Business Skills | BS0839 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | First Aid: Broken Bones | 5:40 | We know accidents are going to happen, and some accidents are going to be more serious than others. A pretty serious injury could involve a fracture or a completely broken bone. These are not always easy to detect. But knowing if someone has a broken bone can help you get them the medical attention they need sooner rather than later. In this program, we’ll discuss the different types of fractures, their causes, symptoms, and how you can help treat them before they receive medical attention. | Y | Y | Y | First Aid | Business Skills | BS0840 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | First Aid: Burns | 6:06 | If you work in an office, your risk of getting burned at work isn’t that high. While you may not get burned at the office, you might be burned outside of work and that could affect your daily work load. It’s important that you know the types of burns, the risks, and how to treat burns, which is what we’ll cover in this program. Most people can recover from burns without serious health consequences, depending on the cause and the degree of the injury. More serious burns will require medical attention. | Y | Y | Y | First Aid | Business Skills | BS0841 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | First Aid: Choking | 3:04 | Choking is a serious situation, and while the chances of successfully helping a victim are high, it can be life threatening. You need to know exactly what to do in order to help the person. This course is designed to walk you through how to determine if someone is choking, and what to do to assist them. | Y | Y | Y | First Aid | Business Skills | BS0842 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | First Aid: Introduction to First Aid | 8:52 | We take precautions everyday to try and stay safe, but accidents happen. Whether you slip and fall in the rain, or step on a rusty nail, or come in contact with a harmful substance, there are a number of scenarios that we can run into at any time. In this first program about First Aid, we’ll cover information that is helpful if someone has an accident or gets hurt on the job. The information involves basic first aid measures to keep someone stable, or comfortable, until they can seek proper medical attention. | Y | Y | Y | First Aid | Business Skills | BS0843 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Narrow Aisles and Enclosed and Hazardous Areas | 4:53 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to discuss the correct ways to handle narrow aisles and enclosed or hazardous areas according to the Occupational Health and Safety Administration (OSHA). We’ll cover the best practices associated with the special trucks required, including reach trucks and order pickers. We’ll talk about safe stacking rules, as well as the importance of air quality when working in an enclosed space with a forklift. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0844 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Pedestrian Traffic Concerns | 2:39 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to talk about pedestrian traffic concerns. These are things like knowing who has the right of way, when it’s necessary to notify or warn pedestrians and how to do so, and using a spotter. We’ll also discuss OSHA, or Occupational Safety and Health Administration’s, special considerations for managers when it comes to pedestrian traffic. This includes particular safety precautions and requirements. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0845 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Physical Conditions | 3:46 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to talk about the various physical condition risks you may face while driving a forklift, and how to handle them. Physical conditions refer to the surface or ground conditions in your workplace. Potential hazards are typically divided into the following areas: slippery conditions, obstructions and uneven surfaces, and floor loading limits. We’re going to go over the recommended ways to stay safe when you run into these hazards at work. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0846 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Ramps and Grades | 2:01 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to talk about ramps and grades. Tipover risk is increased on ramps and grades, so you need to follow the best practices that we’re going to cover in order to stay safe. This includes turning, traveling with and without a load, when to use a spotter, and working with pallet trucks. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0847 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Tipovers and Loading Docks | 1:42 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to talk about tipovers, as well as the dangers of loading docks. We’ll discuss the different types of tipovers and what to do if this happens to you, depending on the type of forklift you’re using. We’ll also go over what to do if you’re working on or near loading docks. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0848 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Best Practices: Travel Practices | 3:24 | Your number one priority on the job, whether you’re an employee or a manager, should be safety. In this course, we’re going to cover safe travel practices. When you don’t follow this type of safety protocol when operating a forklift, potential hazards include overturning the forklift, falling loads, being struck or crushed by the forklift, and collisions. | Y | Y | Y | Forklift Best Practices | Business Skills | BS0849 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Operations for Employees: Load Handling | 6:08 | Operating a forklift is a big responsibility. If you don’t follow safety guidelines and instructions, you could do major damage to the machinery, merchandise or, even worse, to yourself or fellow employees. The third stage of operating a forklift is load handling. There are eight steps for safe load handling, all of which have their own safe operating rules, and we’ll go through each one in this course: 1. Safe handling preparation 2. Approaching 3. Mast position 4. Fork position 5. Lifting the load 6. Lowering the load 7. High tiering and 8. Loading and unloading trailers. | Y | Y | Y | Forklift Operations for Employees | Business Skills | BS0850 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Safety: Forklift Operations for Employees: Pre-Operation | 5:53 | There are three main stages of operation. Those stages are: Pre-Operation, Traveling and Maneuvering, and Load Handling. Right now we’re going to start with the first stage: Pre-Operation. What you do before you operate a forklift is perhaps the most important part of the process. This is where you have the chance to identify anything that would make the forklift unsafe and to ensure the forklift isn’t defective or in need of repair. If it is, it needs to be removed from service immediately, you’ll need to document the problems, and report them to your supervisor. Let’s go over what the inspection entails. | Y | Y | Y | Forklift Safety | Business Skills | BS0851 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Safety: Forklift Operations for Employees: Traveling and Maneuvering | 6:26 | Operating a forklift is a big responsibility. If you don’t follow safety guidelines and instructions, you could do major damage to the machinery, merchandise or, even worse, to yourself or fellow employees. Now that we’re in the work phase of our operations class, let’s go over some of the main traveling and maneuvering actions, as well as, their hazards and recommended practices. We’ll cover mounting and dismounting, starting and stopping, operating at speed, steering, turning and changing direction, traveling on inclines, and parking. | Y | Y | Y | Forklift Safety | Business Skills | BS0852 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Safety: Introduction to Forklifts for Employees | 11:21 | Forklifts can be an incredible tool for workers, but they’re also a tremendous safety hazard. Knowing the fronts, backs, ins and outs, upside downs and right side ups of forklifts is vital to doing your job effectively and, most importantly, safely. In this course, you’ll be introduced to some forklift basics, including the types of forklifts, the power sources they use, and their parts. | Y | Y | Y | Forklift Safety | Business Skills | BS0853 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Forklift Safety: Introduction to Forklifts for Managers | 12:31 | Forklifts can be an incredible tool for workers, but they’re also a tremendous safety hazard. Knowing the fronts, backs, ins and outs, upside downs and right side ups of forklifts is vital to doing your job effectively and, most importantly, safely. In this course, we’ll cover forklift basics, including the types of forklifts, the power sources they use, and their parts, so you can ensure your employees stay safe. | Y | Y | Y | Forklift Safety | Business Skills | BS0854 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employees: 01. Introduction to Hazard Communication | 0:03:44 | I don't always handle toxic chemicals, but when I do, I like to know about the hazards. I'm betting you feel the same way. So is your employer doing their job in communicating hazards to you? Let's find out in this course, which takes you through the OSHA Hazard Communication Standard, employer responsibilities, training, and the reporting of noncompliance. | Y | Y | Y | Hazard Communication for Employees | Business Skills | BS0855 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employees: 02. Understanding Labels and Pictograms | 0:06:38 | When dealing with chemicals, there is no room for confusion. You need to know what you're dealing with, and how to deal with it. That is where labels and pictograms come in, and we'll explore them in this course. We'll go through the Occupational Safety and Health Administration (OSHA) standards for labels, and the separate elements. We'll also go through pictograms and what each of them mean, helping you be best prepared when time is of the essence. | Y | Y | Y | Hazard Communication for Employees | Business Skills | BS0856 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employees: 03. SDS | 0:05:19 | Where do you go if the label doesn't give you what you need to know? To the Safety Data Sheet! In this course, we'll go through the sections of the SDS, as well as the protocols, procedures, and rights surrounding them. | Y | Y | Y | Hazard Communication for Employees | Business Skills | BS0857 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employers: 01. Creating an Effective Program | 0:04:16 | Creating a hazard communication program can seem intimidating, but it doesn't have to be. Here, we'll walk you through, step by step, how to develop a plan that is clear, comprehensive, and most importantly, effective. | Y | Y | Y | Hazard Communication for Employers | Business Skills | BS0858 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employers: 02. Labeling | 0:06:30 | You should never judge a book by its cover. But you should always judge a chemical by its label. We all depend on labels for our safety. For that reason, we need to ensure that labels are at all times accurate and compliant. Join us as we review label standards, use, and exceptions, so you can be certain that you're doing your part. | Y | Y | Y | Hazard Communication for Employers | Business Skills | BS0859 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employers: 03. SDS | 0:06:37 | Safety data sheets (SDSs) are there to help. But they can't help if they're outdated or inaccessible. This course goes over OSHA's Hazard Communication Standard on SDSs, and what's required of us, as employers. This includes a list of the 16 sections, as well as the responsibilities on collecting, storing, and maintaining these very important documents. | Y | Y | Y | Hazard Communication for Employers | Business Skills | BS0860 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hazard Communication for Employers: 04. Training Requirements | 0:05:56 | Do your people know what they should when it comes to hazardous materials? If not, do they have access to the proper training? This course helps you figure these things out. We go through the training requirements according to the OSHA Hazard Communication Standard, as well as training methods and documentation. | Y | Y | Y | Hazard Communication for Employers | Business Skills | BS0861 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Hearing Conservation | 10:26 | Besides hearing loss, noise exposure impacts your workplace - it interferes with communication, it can actually cause fatigue, can be irritating, and distracting. It can be a serious safety concern when loud noise interferes with emergency communication, reduced morale impacts efficiency. That's why hearing conservation is an important topic. | Y | Y | Y | Business Skills | BS0862 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Heat Stress | 4:14 | Heat stress can be dangerous to anyone who’s working in hot temperatures. Heat stress occurs when the body is unable to cool itself due to excessive exposure to high temperatures, high humidity, or physical exertion. Heat stress occurs both inside and outside. It can lead to serious illness and sometimes death. Many of you regularly work in environments where heat stress can occur. This includes production lines, maintenance shops, loading route trucks, field repair service, delivering equipment, the list goes on and on. We want to make sure you’re taking precautions to prevent heat stress, so you can continue to perform those jobs successfully. | Y | Y | Y | Business Skills | BS0863 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Ladder Safety: Positioning and Climbing Ladders | 7:04 | Accurate ladder positioning is imperative for its safe use. It first must be stable and secure. So in this course, we’ll discuss how to inspect, set, and raise a ladder correctly and safely. We’ll go over how to properly climb a ladder and cover some ladder safety do's and don’ts. Before you set and climb a ladder, you should be familiar with the components of ladders and the different types available, so be sure to watch this series in order. | Y | Y | Y | Ladder Safety | Business Skills | BS0864 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Ladder Safety: Storing, Carrying, and Transporting Ladders | 6:51 | Have you ever been driving and had to swerve to avoid a ladder in a lane of traffic? When talking about ladder safety, transporting may not be the first thing that comes to mind. But, it is one of the most critical components to working with ladders because it puts other drivers at risk. Another piece that’s often forgotten is the importance of storing a ladder properly to protect it from the elements and keep it from falling when not in use. Even carrying a ladder can be hazardous to you and others. That’s what this course is all about. These less obvious, but equally important essentials in ladder safety. | Y | Y | Y | Ladder Safety | Business Skills | BS0865 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Ladder Safety: The World of Ladders | 8:06 | Falls, injuries, and even death from ladders are much more common than you think, and they’re almost always preventable. There are several ways that injuries can occur with ladder use, so in this series, we’ll go over general information about types of ladders and their components, how to safely position and climb a ladder, and how to properly store, carry, and transport a ladder. In this first course, The World of Ladders, we’ll dive into the different kinds of ladders available and choosing the correct one for your job. We’ll talk about using accessories, go over duty ratings, and discuss the Occupational Safety and Health Administration (OSHA’s) requirements for ladder use. | Y | Y | Y | Ladder Safety | Business Skills | BS0866 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Lockout Tagout Energy Control Program Details, Questions & Exceptions | 6:55 | As you know by now, a basic energy control program contains detailed procedures for lockout tagout devices. Unfortunately, including just those items doesn't make a comprehensive, or realistic, energy control program. There are more details and exceptions that you need to include and be aware of as you design your own procedures. | Y | Y | Y | Lockout Tagout | Business Skills | BS0867 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Lockout Tagout Introduction | 6:21 | Welcome to our training on OSHA's standard, The Control of Hazardous Energy, better known as lockout tagout. This content is based on OSHA's citation 1910.147 and by the way, if you're working in electrical circuits and equipment the similar standard is 1910.333. | Y | Y | Y | Lockout Tagout | Business Skills | BS0868 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Lockout Tagout Training | 5:36 | The Control of Hazardous Energy standard, better known as lockout tagout, designates different levels or classes of employees depending on how they're involved with lockout tagout. They are authorized employees, affected employees, others, and contractors. Let's briefly look at each. | Y | Y | Y | Lockout Tagout | Business Skills | BS0869 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 01. General Recordkeeping Criteria | 0:06:23 | While it may not be an exciting topic, it's imperative that you know what's required in recordkeeping on work-related injury and illness. This series will provide a thorough examination of the when, what, how, and who of reporting and recordkeeping. In this first course, learn OSHA's general criteria, as well as the special cases, for creating and keeping records. And since we're so nice, we've done our best to make it "painless" for you. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0870 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 02. Special Cases | 0:04:20 | In this course, learn about the four special cases that require recordkeeping: needlestick injuries, medical removal, hearing loss, and tuberculosis diagnosis. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0871 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 03. First Aid | 0:03:40 | In this course, learn what's considered "first aid" by OSHA for recordkeeping purposes, and what is not. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0872 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 04. Understanding OSHA Forms and Privacy Protection | 0:05:05 | In this course, learn how to complete OSHA's injury and illness recordkeeping forms, while protecting the privacy of the employee. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0873 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 05. Reporting Requirements for Serious Events | 0:04:19 | Learn about OSHA's reporting requirements for serious events, including what needs reported, in what manner, and how quickly. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0874 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | OSHA Recordkeeping: 06. New Electronic Rule | 0:02:54 | Learn OSHA's 2017 rule for electronic submission of recorded injuries and illnesses, and how to comply with it. | Y | Y | Y | OSHA Recordkeeping | Business Skills | BS0875 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 01. General Introduction to Personal Protective Equipment | 0:05:12 | Personal Protective Equipment, or PPE, is anything someone might wear to protect themselves from harm. The Occupational Safety and Health Administration has set workplace standards regarding PPE for both employees and employers. In this series of courses, we'll go over these standards along with an in-depth look at each category of PPE. In this first program, we'll provide a general overview and discuss some frequently asked questions regarding personal protective equipment. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0876 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 02. Hand and Arm Protection | 0:07:06 | Your hands work hard to protect your livelihood. Are you working just as hard to protect them? You may not even realize all of the work that your hands are doing: lifting, typing, measuring, painting, steering, pulling, and cutting. Depending on the job, your hands are also exposed to many risks. In this program, we're going to discuss those risks and the many types of personal protective equipment (PPE) available to protect your hands and arms from injury. We'll also go over the different ways to wear and care for your PPE. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0877 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 03. Head, Eye, and Face Protection | 0:09:31 | Head, eye, and face protection is a key element to employee safety. In this course, we'll talk about hard hats: the industries that require their use, what they protect from, the different classes of hard hats, and how to care for them. We'll also cover the different types of eye and face personal protective equipment (PPE): who's required to wear them, how they help protect against injury, and how to care for your PPE. Lastly, we'll go over different safety measures that businesses should have in place to prevent eye injuries from happening. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0878 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 04. Hearing Protection | 0:04:21 | Noise is a common problem in many workplaces. Thousands of workers every year suffer from preventable but irreversible hearing loss due to high workplace noise levels. Since occupational hearing loss can be a gradual process, it's often less noticeable than other types of workplace injuries. In this course, we'll go over the responsibilities of employers regarding hearing protection, we'll discuss what hazardous noise levels are, we'll cover the various types of hearing PPE, and how to care for that equipment. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0879 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 05. Respiratory Protection | 0:06:37 | It might surprise you to learn that an estimated five million U.S. workers are required to wear respirators in 1.3 million workplaces. A respirator is a device that protects you from inhaling dangerous substances. Different types of respirators offer protection from different hazards. Respirators either filter particles from the air, chemically clean the air, or supply clean air from an outside source. As you might've guessed, exposure to these hazards can cause all sorts of health issues, from asthma to cancer. There are a couple of different types you may encounter, so in this course, we'll talk through those. We'll also go over some cautions, limitations, and restrictions when it comes to respirators. Lastly, we'll touch on some work practice control measures for handling airborne hazards. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0880 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 06. Nail Gun Safety | 0:05:36 | Nail guns are essential tools on construction sites. Nail guns' speed and power make them appealing and efficient tools, but these very traits lead to many injuries every year. In fact, some experts estimate that nail guns cause more injuries than any other tool. OSHA reports that 2 out of 5 residential carpenter apprentices experienced a nail gun injury over a four-year period. Many of these injuries, while painful, were relatively minor. However, it's not uncommon for nail gun injuries to result in serious injury and even death. In this course, we'll discuss how to avoid these types of injuries by covering OSHA's six steps to increasing nail gun safety. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0881 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 07. Construction | 0:07:24 | OSHA estimates that nearly 6.5 million people work at construction sites across the country every day and they recently found that the rate of fatalities in construction is higher than the national average of all other industries. This means that personal protective equipment (PPE) is of utmost importance for anyone working in this field. Yet, many folks in the industry don't use PPE the way they should. In this program, we'll talk about the reasons why people don't use the proper PPE, we'll discuss employer responsibilities in terms of PPE specific to the construction industry, and we'll go through each of the different types of PPE. This course is an introduction to the OSHA regulations created specifically for the construction industry, and is ideal for new employees. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0882 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Personal Protective Equipment: 08. PPE for Managers | 0:06:36 | OSHA has established several rules and responsibilities for employers to maintain safe work environments. OSHA requires employers to establish and administer an effective personal protective equipment, or PPE, program for employees. In order for employers to know what personal protective equipment is necessary, they need to conduct an assessment to determine the various physical and health hazards. OSHA regulations also require employers to institute engineering and work practice controls to reduce hazards before using PPE. In this course, we'll go over what exactly is required of employers including how to do assessments, payment rules for PPE, and training employees. | Y | Y | Y | Personal Protective Equipment | Business Skills | BS0883 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Portable Fire Extinguishers for Employees | 6:28 | In this course, learn the basics for safely using portable fire extinguishers. | Y | Y | Y | Business Skills | BS0884 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Portable Fire Extinguishers for Managers | 7:42 | In this course, learn how to protect your employees and your business from the most common emergency in the U.S. | Y | Y | Y | Business Skills | BS0885 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Robbery Safety | 02:58 | Your safety is our number one priority. Hopefully you will make it through your careers and even your entire lives without being robbed! But it is something that we should think about. A lot can go wrong if you either aren't prepared for, or if you aren't smart about a robbery situation during and after it occurs. | N | N | N | Business Skills | BS0886 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Safety for Employees: Carbon Dioxide for Employees | 4:24 | People inhale oxygen and exhale carbon dioxide. This odorless, colorless compound is not poisonous, but it can be dangerous in two ways. First, in its gaseous state, CO2 displaces oxygen, so it can cause suffocation in high concentrations. Second, carbon dioxide in its solid state, also known as dry ice, can cause frostbite if it comes in contact with the skin. | Y | Y | Y | Safety for Employees | Business Skills | BS0887 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Employees: Carbon Monoxide for Employees | 5:40 | Carbon monoxide is a common industrial hazard. It's the byproduct of internal combustion engines, like the ones we find in regular vehicles, diesel engines, or forklifts. Carbon monoxide, or CO, is also the result of the incomplete burning of natural gas and any other material containing carbon. This means that some pretty standard appliances, like water heaters, space heaters, propane cooking ranges, or blast furnaces might have a carbon monoxide risk -- especially if they aren't properly maintained. | Y | Y | Y | Safety for Employees | Business Skills | BS0888 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Employees: Flammable and Combustible Liquids for Employees | 5:39 | If you're working with flammable and combustible liquids. The stakes are high. Fires stemming from ignition of these liquids can cause injuries, burns, environmental damage and, in some cases, even death. As an employee, it's essential that you learn how to safely store, dispense, and handle these liquids. | Y | Y | Y | Safety for Employees | Business Skills | BS0889 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Employees: Machine Guard Safety for Employees | 4:52 | Modern machinery offers us incredible advantages in the workplace. American workers are able to work faster and more efficiently than ever before. However, working with these machines carries an inherent risk. Take the safety steps recommended here and in your on-the-job training seriously -- every time you use a machine. | Y | Y | Y | Safety for Employees | Business Skills | BS0890 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Employees: Propane Gas Safety for Employees | 4:09 | Even if you're new to your industry, you're probably familiar with propane. Propane tanks are commonplace at local hardware stores, as a fuel for backyard grills or camping stoves. Before you use propane in the workplace, you'll need hands-on training. | Y | Y | Y | Safety for Employees | Business Skills | BS0891 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Carbon Dioxide for Managers | 5:06 | You likely learned about carbon dioxide, or CO2, in middle school chemistry. It's one part carbon and two parts oxygen. Because it's a part of the carbon cycle, CO2 is in very low concentrations all around us. This program will help you keep your workplace safe from carbon dioxide exposure. | Y | Y | Y | Safety for Managers | Business Skills | BS0892 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Carbon Monoxide for Managers | 6:26 | Carbon monoxide, or CO, is a common industrial hazard. Your workplace is considered at-risk if you regularly have vehicles idling near employees. Your facility is also at-risk if you have machinery that burns natural gas or any other material containing carbon. | Y | Y | Y | Safety for Managers | Business Skills | BS0893 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Flammable and Combustible Liquids for Managers | 5:50 | If your employees are working with flammable and combustible liquids, the stakes are high. As a manager or supervisor, it's your role to ensure that all of these volatile liquids are stored, handled, and used safely. | Y | Y | Y | Safety for Managers | Business Skills | BS0894 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Machine Guard Safety for Managers | 4:52 | Modern machinery offers us incredible advantages in the workplace. American workers are able to work faster and more efficiently than ever before. However, according to the Occupational Safety and Health Administration (OSHA), the risks can be tremendous. First and foremost, your job as a manager is to provide the required hands-on training for employees. Even the most elaborate safety devices or guards won't protect workers unless they are used correctly. | Y | Y | Y | Safety for Managers | Business Skills | BS0895 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Powered Industrial Trucks for Managers | 4:57 | Powered industrial trucks are tremendous workplace tools. Because these trucks operate like so many other vehicles in your life, it's easy to underestimate the safety concerns. It's up to you to make sure that they remain useful and safe for your employees. | Y | Y | Y | Safety for Managers | Business Skills | BS0896 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Safety for Managers: Propane Gas Safety for Managers | 4:16 | Propane is a cost-effective, efficient, and highly flammable fuel used at many facilities across the United States. As an employer, you have some hefty responsibilities when it comes to propane in the workplace. | Y | Y | Y | Safety for Managers | Business Skills | BS0897 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | See Something, Say Something | 7:06 | From cybercrime to human trafficking to workplace violence, we all know the catastrophic damage and pain these crimes can leave in their wake. Yet, many of these situations can be prevented if people speak up and report the unusual activity they witness. Suspicious activity can be many things. It can be subtle and seemingly inconsequential. It can be obvious and lead to disaster. In this course, we talk about certain things we should all pay attention to. For example, unauthorized visitors, body language, or out of place packages or vehicles. We’ll discuss signs of drug and alcohol abuse, indicators of human trafficking, and how to report these things when you see them. | Y | Y | Y | Business Skills | BS0898 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Slips, Trips, and Falls for Employees | 5:28 | In this course, learn about how to avoid slips, trips, and falls at work. | Y | Y | Y | Business Skills | BS0899 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Slips, Trips, and Falls for Managers | 5:31 | In this course, learn what employers can do to minimize the risks of slips, trips, and falls. | Y | Y | Y | Business Skills | BS0900 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Two-Wheeled Handcart | 6:42 | This seemingly simple tool of our trade is a bit more complex than we think. Do you push or pull? What is the balance point? How much of a load is too much of a load? And, what do you do about stairs? This fast paced presentation will not make you an expert but it will shorten the time you need to become an expert. | Y | Y | N | Business Skills | BS0901 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Understanding Bloodborne Pathogens: Bloodborne Pathogens and Personal Protective Equipment (PPE) | 7:42 | Personal protective equipment, or PPE, is critical in reducing exposure incidents in the workplace. It is important to know what kind of PPE is available to you, when to use the different types of PPE, and what to do if an exposure incident should occur. | Y | Y | N | Understanding Bloodborne Pathogens | Business Skills | BS0902 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Understanding Bloodborne Pathogens: Bloodborne Pathogens and the Needlestick Safety and Prevention Act | 3:21 | In 1991, OSHA's Bloodborne Pathogens Standard was put into effect because injuries caused by needles or other sharps were still an issue. The Needlestick Safety and Prevention Act, which required certain revisions be made to the original Standard, was passed. | Y | Y | N | Understanding Bloodborne Pathogens | Business Skills | BS0903 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | Understanding Bloodborne Pathogens: Bloodborne Pathogens Overview | 4:51 | The Occupational Safety and Health Administration, or OSHA identifies bloodborne pathogens as infectious microorganisms present in blood that can cause disease in humans. OSHA created their Bloodborne Pathogens Standard in order to help keep employees safe. OSHA's Bloodborne Pathogens Standard identifies what an employer is required to do to protect its employees who are occupationally exposed to blood or other potentially infectious materials or OPIMs. | Y | Y | N | Understanding Bloodborne Pathogens | Business Skills | BS0904 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Safety | What is Human Trafficking? | 10:56 | According to the Department of Homeland Security, human trafficking is modern-day slavery and involves the use of force, fraud, or coercion to obtain some type of labor or commercial sex act. There are many types of human trafficking that occur right here in the United States, and in this course, we’ll go over what those are. We’ll discuss victims — where they’re likely to originate from, why they’re targeted, and how they are lured and enslaved. We’ll also talk about what’s being done to reduce human trafficking, how to recognize it, and what to do if you believe you’re interacting with a victim. | Y | Y | Y | Business Skills | BS0905 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | What is OSHA? | 3:53 | When learning about workplace safety, you will hear the term “OSHA” frequently. That’s because the purpose of OSHA is to keep workers safe. In this course, we’ll learn more about this entity and its very important mission. | Y | Y | Y | Business Skills | BS0906 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Working in Cold Weather | 4:55 | When you’re working in cold weather, it’s important to understand how to protect yourself, regardless of your tasks. You need to be aware of the risks associated with cold weather. In this course, we’ll discuss dressing properly for cold weather work and various health-related issues that can be exacerbated when working in cold weather. We’ll also go over different ways to stay warm, including the use of thermally-insulated tools and protective controls. | Y | Y | Y | Business Skills | BS0907 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Safety | Working in Hot Weather | 6:18 | When we work in hot weather, we put ourselves at risk. Our bodies become fatigued more quickly and we increase our risk of accidents. This course is in place to inform you of the risks of working in hot weather, including what happens to the body. We’ll also discuss the importance of staying hydrated, acclimating to hot environments, clothing, and what to do if a heat-related injury occurs. | Y | Y | Y | Business Skills | BS0908 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Creating an Ethical Sales Environment | 6:25 | Salespeople are a naturally competitive breed, whether they’re vying for President’s Club, or securing the largest account. Friendly competition is a healthy motivator for sales reps, However, it can also send salespeople down the slippery slope of unethical sales practices. This kind of behavior puts you and your company at risk. So in this course, we’ll go over the importance of creating an ethical work environment and how to set those expectations for your sales team. | Y | Y | Y | Business Skills | BS0909 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Developing Your Business Plan | 5:17 | If you’re embarking on a significant endeavor that’s likely to consume a substantial amount of time, money, and resources, then you need a business plan. A business plan is a guide, a roadmap, for your business that outlines goals and details how you plan to achieve those goals. This isn’t only applicable to new businesses or applying for new business loans. Existing businesses should have business plans that they maintain and update over time. In this course, we’ll go over how to create, maintain, and update a business plan. | Y | Y | Y | Business Skills | BS0910 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Managing a Sales Process | 7:31 | A sales process is a set of repeatable steps your sales team takes to convert a prospect into a customer. Without these defined steps in place, even the most promising deals can fall through. This course is designed to help you hang on to every deal by creating a standardized sales process for your team. We’ll talk about building a successful sales process and the stages that it should include. Having this formalized process ensures that your team focuses its efforts on the activities that generate the most revenue. | Y | Y | Y | Business Skills | BS0911 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Managing Field Sales | 5:39 | Managing a field sales team brings its own unique set of challenges. You not only have to manage sales performance, but you must also take into account communication and geographical logistics. How do you keep remote employees engaged, motivated, and accountable? That’s what this course is all about. We’ll discuss how to effectively manage a sales team of remotely located, unique employees. We’ll cover holding regular team meetings, using consistent communication, training recommendations, sales plans, and more. | Y | Y | Y | Business Skills | BS0912 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Riding Along with Sales Reps | 6:23 | Ride-alongs. Reps don’t love them, but they’re a must. The only way to observe your team is to actually see them in action. In this course, we’ll talk about the best ways to conduct a ride-along. We’ll discuss when and how to schedule one, creating predetermined goals, and setting clear expectations. We’ll also go over planning your day, informing clients of your participation, and how much involvement you should have on the sales calls. Lastly, we’ll touch on how to have a helpful follow-up conversation regarding their performance, and what it should entail. | Y | Y | Y | Business Skills | BS0913 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Running a Sales Meeting | 7:03 | Everyone loves meetings. Morning meetings, mid-morning meetings, lunch meetings, brunch meetings: the more meetings, the merrier! Nope. Nope. Nope. No one feels that way. Most people think meetings, especially regularly scheduled meetings, are pointless time wasters. But in sales, meetings are essential. This program talks about the best ways to effectively plan your meetings to make them motivating, engaging, and productive. We’ll cover agendas, recognition, collaboration, and more. | Y | Y | Y | Business Skills | BS0914 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Sales Forecasting for Managers | 8:03 | Accurate sales forecasting is essential for companies to operate efficiently. It enables you to make more informed business decisions, like managing your workforce, cash flow, and resources. It allows you to predict short- and long-term performance. There are many things you can base your forecasts on, and there are several uses for these forecasts. That’s what we’ll discuss in this program. We’ll talk about why and how sales forecasts are beneficial, what you need to create one, and the various forecasting methods available. | Y | Y | Y | Business Skills | BS0915 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Sales Management Basics | 5:04 | Sales managers have vast responsibilities: establishing quotas and objectives, sales forecasting, budgeting, recruitment, training, compensation, and evaluation. The list goes on and on. However, the most important role is managing the people who make the sales. At its most basic, sales management is the process of developing a sales force, coordinating sales operations, and implementing sales techniques. Besides helping your company reach its sales objectives, the sales management process allows you to stay in tune with your industry as it grows. In this course, we’ll discuss this process. | Y | Y | Y | Business Skills | BS0916 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Sales Management | Sales Performace Measurement and Reporting | 7:29 | There’s a lot of pressure to hit sales quotas. And that’s not just for your own financial reasons, but for the company you work for. Therefore, as a sales manager, you first need to identify the key sales performance metrics by which to judge your sales reps. Because if you can’t measure it, you can’t manage it. By studying these metrics, you can improve the performance of your reps, stay on top of opportunities, and manage the health of the sales funnel. In this program, we’ll discuss which key metrics to look at for improving your team’s performance. | Y | Y | Y | Business Skills | BS0917 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Small Business Success | Big Ideas for Small Business: Tips for Building Your Website | 4:29 | You need a website. There is no way around that. No matter how small your business is, people want to find you online. Your website represents who you are and potential customers want to learn about you, they want to see your products and service offerings, find your contact information, and much more. The good news is that you do not have to build your website all by yourself using HTML. This program walks you through several tips to build a website that is manageable to you and gives the customers what they want. | Y | Y | N | Big Ideas for Small Business | Business Skills | BS0918 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Big Ideas for Small Business: Tips for Outsourcing | 5:44 | To outsource or not to outsource, that is the question! You and the team you have organized to run your small business have too many tasks and jobs. And you are all spending time, or maybe wasting time, working on tasks that do not fall within your strengths. At what point should you consider outsourcing those items? And when you do decide to outsource, where do you begin? That’s what we will talk about here. We will quickly review a cost-benefit analysis to determine the need and then cover several tips to help you strategically outsource the specific items that are weighing you down. | Y | Y | N | Big Ideas for Small Business | Business Skills | BS0919 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Big Ideas for Small Business: Tips for Printing | 2:55 | Thankfully, printing has evolved from the old laborious process that it used to be, requiring rubber plates and months of work. With on-demand printing and 3-D printing, a small business can quickly and easily have almost anything printed and shipped to themselves or directly to a customer. Whether you need thank you cards, flashlights with logos, calendars, or point of sale materials, having your materials printed is an easy and affordable option. | Y | Y | N | Big Ideas for Small Business | Business Skills | BS0920 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Big Ideas for Small Business: Tips for Shipping | 4:42 | Whether you’re shipping products to customers or sending paperwork back and forth between vendors and suppliers, shipping is part of small business. Shipping is one of those items that seems manageable in the beginning and that slowly scales as the business grows. At some point, it becomes too much for one person to manage while managing other tasks. Here are ten tips to help you manage shipping. | Y | Y | N | Big Ideas for Small Business | Business Skills | BS0921 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Big Ideas for Small Business: Tips for Technology Management | 4:18 | It’s an understatement to say that technology has changed the way we work. It has given us the ability to do so much more in a shorter amount of time than anyone could have ever imagined. As a small business owner it might be hard to justify investing in a new software program because you have always done things one way. But as you grow, it will become more and more difficult to manage everything on pen and paper or through spreadsheets. Here we will review some of the technology options that can help you streamline the management of your business. | Y | Y | N | Big Ideas for Small Business | Business Skills | BS0922 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Building Relationships | 6:23 | What does your business network look like? Is it vast, reaching across multiple industries and various levels? Is it small but rich in talent? Is it really small and in need of development? Regardless of its size, you should always be building your business network. This could include mentors and people you call on for help, direction, and insight. It could include prospective clients or references. Perhaps it’s fostering connections within your own company. In order to grow your network, you must know how to successfully build relationships. That’s what this course is all about. We’ll look at using engagement and selectivity to create valuable business relationships that last. | Y | Y | Y | Business Skills | BS0923 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Small Business Success | Business with Family and Friends | 8:15 | When doing business with friends and family, there are typically more feelings involved. Therefore, the rewards can be greater. But so can the conflict. What are some strategies you can apply to business with friends and family? And how can you overcome issues when they do arise? That's what this course is all about. We'll talk about defining people's roles and responsibilities and go over two basic methods for resolving conflicts. We'll also discuss the importance of healthy communication and setting clear expectations and policies. | Y | Y | Y | Business Skills | BS0924 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Small Business Success | Ethics for Small Businesses | 9:08 | There are ethical pitfalls everywhere for small business owners. These are things that could cost you your reputation, damage trust within your company, and even bring legal ramifications. One seemingly minor infraction can devastate you and your company, if you’re not educated. In this course, we’ll cover ethical issues you may face like conflicts of interest, bribery, nepotism, intellectual property theft, fudging numbers, harassment and discrimination, exploiting your employees, and writing fake reviews. We’ll go over ways to deal with ethical issues and learn how to avoid them in the first place. | Y | Y | Y | Business Skills | BS0925 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Small Business Success | Hiring for Small Business: Conducting the Interview | 7:03 | You’ve posted a job ad and received resumes from applicants who are interested. What’s next? Hopefully, you’ve sorted these submissions into yes, no, and maybe piles, so now it’s time to conduct interviews. In this course, we’ll go over the interview process. We’ll include how to do a screening interview over the phone, how to determine who should do the interviewing, and how to pitch your company. We also cover what questions to ask to really get to know the candidates and their qualifications. And lastly, we’ll discuss checking references and extending an offer. | Y | Y | Y | Hiring for Small Business | Business Skills | BS0926 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Hiring for Small Business: Onboarding | 5:41 | Getting your new hire set up for success is perhaps the most critical step in hiring someone into your small business. From getting proper paperwork completed, to making introductions, to training them on all of their job duties, there’s a lot to accomplish. In this course, we’ll walk you through everything you need to know to get someone successfully onboarded. We’ll discuss what needs to be done before the first day, on the first day, as well as what should be completed within the first 30 days. | Y | Y | Y | Hiring for Small Business | Business Skills | BS0927 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Hiring for Small Business: Posting the Job | 5:02 | As a small business owner, the responsibility of hiring people likely falls on you. This course is designed to help you with that task by going over how to post a job opening. We’ll give you tips on how to recruit. We’ll discuss what to put in your job ad including how to write a clear job description and learning how to sell your company to potential employees. Lastly, we’ll talk about where to post your job ad. We’ll go over using some different social media sites, using your company website, and reaching out to local business groups. | Y | Y | Y | Hiring for Small Business | Business Skills | BS0928 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Marketing for Small Business: Marketing Plan | 4:56 | Marketing is an essential part of running a small business. If you’re lucky you or someone on your team has a marketing background and applying that to your small business is no big deal. However, for many small business owners, that is not the case. If that is you, here are some tips to get started building a marketing plan and strategizing your marketing budget. | Y | Y | Y | Marketing for Small Business | Business Skills | BS0929 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Marketing for Small Business: Marketing Techniques | 6:26 | If you’re a small business owner and you don’t have a marketing department or a marketing degree, this series might be just what you need to help your business grow. There are so many ways to market a business, but in order for your marketing to be successful, you need a goal and an effective strategy to reach your goal. In this program, we’ll go over some marketing tactics that many companies employ. We’ll discuss traditional marketing methods, more cost-effective marketing techniques, and how to set and measure your goals. | Y | Y | Y | Marketing for Small Business | Business Skills | BS0930 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Marketing for Small Business: Tracking Marketing Metrics | 8:20 | Tracking your marketing results will show you what methods are working, and which ones are not. It allows you to see where your marketing time, money, and efforts are best spent. It also helps you to create a plan that grows and develops with your business. In this course, we’ll discuss marketing channels, key performance indicators (KPIs) and return on investment (ROI). We’ll also go over how to monitor and review your marketing activities. | Y | Y | Y | Marketing for Small Business | Business Skills | BS0931 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Sales as an Owner | 5:39 | Are you a small business owner? If so, then you’re likely overwhelmed with the amount of work you have to do yourself. You may have to produce or manufacture your product. You may have to handle hiring or accounting. You are likely the one to sell your product or service. But what if sales isn’t your thing? Sales comes naturally to some, but not everyone. If you fall into this category of business owners, then you’ll benefit from learning a few sales concepts and methods that we’ll cover in this course. We’ll talk about creating and marketing your personal brand and developing a sales process. We’ll also go over some different sales methods to help you maximize your sales strategy and bring in more profit. | Y | Y | Y | Business Skills | BS0932 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Small Business Success | Small Business Benefits & Compensation: Fringe Benefits | 5:50 | As a small business owner, federal law requires you to offer certain benefits to your employees. In this course, we’ll discuss what those laws are and what they mean to your business. We’ll go over time off, the Family Medical Leave Act (FMLA), Workers’ Compensation, Medicare and Social Security, unemployment insurance, and healthcare. State laws often have local benefit requirements as well, so be sure to check with an employment attorney to ensure that you’re aware of local laws. In our other courses on this topic, we’ll discuss optional and fringe benefits to consider. | Y | Y | N | Small Business Benefits & Compensation | Business Skills | BS0933 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business Benefits & Compensation: Optional Benefits | 7:10 | If you wish to attract and retain the best talent and keep your employees happy, then you should consider providing additional benefits beyond what’s required by law. According to the Bureau of Labor Statistics, the cost to you of a benefits package is about 30% of each employee’s total compensation. In this course, we’ll go over several optional benefits including health insurance, vision and dental insurance, retirement, life insurance, disability insurance, paid time off and holidays, and bereavement leave. These benefits are optional, but most employees expect and want these from any employer. | Y | Y | N | Small Business Benefits & Compensation | Business Skills | BS0934 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business Benefits & Compensation: Required Benefits | 3:43 | As a small business owner, federal law requires you to offer certain benefits to your employees. In this course, we’ll discuss what those laws are and what they mean to your business. We’ll go over time off, the Family Medical Leave Act (FMLA), Workers’ Compensation, Medicare and Social Security, unemployment insurance, and healthcare. State laws often have local benefit requirements as well, so be sure to check with an employment attorney to ensure that you’re aware of local laws. In our other courses on this topic, we’ll discuss optional and fringe benefits to consider. | Y | Y | N | Small Business Benefits & Compensation | Business Skills | BS0935 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business Finance: Accounting Part 1 | 5:24 | You had a passion or a big idea and decided to go for it, but you have little to no finance experience. Now you’re trying to determine how to effectively manage your small business finances most effectively. Maybe numbers just aren’t your thing and the finance part is overwhelming you. Whatever the case, this course is designed to help you better understand what’s involved in accounting so you’re set up for success. We’ll talk about organizing your finances, reviewing costs, invoicing, accounting software, and what to do as your business grows. | Y | Y | Y | Small Business Finance | Business Skills | BS0936 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business Finance: Accounting Part 2 | 6:44 | If you weren’t an accounting major, then some of its terminology may seem like a totally different language. So in this second course, we’ll define some basic accounting terms. We’ll go over various accounting documents that every business needs, including balance sheets, income statements, cash flow statements, and revenue forecasts. We’ll also discuss the four general types of taxes and what the government requires of small businesses, from both a state and federal level. | Y | Y | Y | Small Business Finance | Business Skills | BS0937 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business Finance: Payroll | 6:29 | You have to do payroll if your business has employees. But payroll can mean a few different things. In this course, we’ll go over exactly what those are. We’ll discuss choosing your payroll schedule. We’ll talk about ways to pay your employees, determining how much to pay, and go over employee taxes. Lastly, we’ll touch on maintaining records, filing forms, and depositing taxes for your small business. Always check with an employment attorney who knows the rules for your specific locality. | Y | Y | Y | Small Business Finance | Business Skills | BS0938 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business HR Laws: For 100 or More Employees | 1:34 | One of the most difficult tasks of owning a small business is understanding the federal HR laws that apply to you. These laws differ depending on the amount of employees your company has. If your small business has grown to 100 or more employees, there are new laws that apply to you in addition to the ones we covered in the previous programs. Be sure to watch those courses to know what those laws are. In this program, we’ll discuss the two new laws that apply specifically to companies that have grown to 100 or more employees. | Y | Y | N | Small Business HR Laws | Business Skills | BS0939 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business HR Laws: For 15 or More Employees | 2:43 | One of the most daunting tasks of owning a small business is understanding the federal HR laws that apply to you. This series is designed to help you understand the various laws so you’re able to stay compliant. These laws differ depending on the size of your business. If your business has grown to 15 or more employees, there are new laws that apply to you, in addition to the ones we covered in the last program. Here we’ll talk about the laws that apply specifically to companies with 15 or more employees. All of these laws deal with different types of discrimination. | Y | Y | N | Small Business HR Laws | Business Skills | BS0940 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business HR Laws: For 20 or More Employees | 1:40 | One of the most daunting tasks of owning a small business is understanding the federal HR laws that apply to you. These laws differ depending on the size of your business. If your small business has grown to 20 or more employees, there are new laws that apply to you in addition to the ones we covered in the previous programs. Be sure to watch those courses if you haven’t already. Here we’ll talk about the two new laws that apply specifically to companies with 20 or more employees. | Y | Y | N | Small Business HR Laws | Business Skills | BS0941 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business HR Laws: For 50 or More Employees | 1:40 | One of the most difficult tasks of owning a small business is understanding the federal HR laws that apply to you. These laws differ depending on the amount of employees your company has. If your small business has grown to 50 or more employees, there are new laws that apply to you in addition to the ones we covered in the previous programs. Be sure to watch those courses to know what those laws are. In this program, we’ll discuss the two new laws that apply specifically to companies that have grown to 50 or more employees. | Y | Y | N | Small Business HR Laws | Business Skills | BS0942 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Small Business HR Laws: For All Sizes of Businesses | 3:51 | One of the most daunting tasks of owning a small business is understanding the federal HR laws that apply to you. These laws differ depending on the size of your business. This series is designed to help you understand the various laws so you’re able to stay compliant. Your state or city may have additional requirements that you’ll need to follow as well, so always consult with an employment attorney in your area to make sure you are in compliance with all relevant laws. In this first program, we’ll discuss the federal laws that apply to businesses of every size. | Y | Y | N | Small Business HR Laws | Business Skills | BS0943 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Small Business Success | Wearing Multiple Hats | 6:55 | Owning a small business requires you to wear multiple hats. It’s likely that your job duties are vast, ever-changing, and difficult to balance. In this program, we want to teach you how to best juggle all of your responsibilities so you can run your small business effectively. We’ll talk about identifying your responsibilities by taking you through the multiple hats small business owners often wear. We’ll discuss prioritizing those responsibilities and managing your time wisely. Lastly, we’ll help you to recognize when it’s time to delegate. | Y | Y | Y | Business Skills | BS0944 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | 8 Steps to Effective One-on-Ones | 2:14 | Here are eight steps to running an effective one-on-one meeting. | N | Y | N | Business Skills | BS0945 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | 8 Steps to Effective Team Meetings | 2:49 | Here are eight steps to running an effective team meeting. | Y | Y | N | Business Skills | BS0946 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Analyzing Employee Performance: Can-Do, Will-Do: Actions | 4:29 | You've evaluated an individual using the Can-Do, Will-Do grid. You've used their job description and expectations to guide your analysis. Now what? | Y | Y | N | Analyzing Employee Performance | Business Skills | BS0947 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Analyzing Employee Performance: Can-Do, Will-Do: Introduction | 5:19 | If your team is anything less than 100%, as I suspect most are, learn how to use the Can-Do, Will-Do grid to effectively analyze the performance of your employees. | Y | Y | N | Analyzing Employee Performance | Business Skills | BS0948 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Analyzing Employee Performance: Can-Do, Will-Do: Questions and Tips | 4:39 | If you're watching this program, I'm going to assume that you've watched our Can-Do, Will-Do Introduction course, or that you're already familiar with the concept. | Y | Y | N | Analyzing Employee Performance | Business Skills | BS0949 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: Captain | 2:51 | Employees who are Captains are capable of working independently. In this Captain phase, let them know they have your support if they need you, otherwise, they can and should be left to do their jobs. | Y | Y | N | Coaching Skills | Business Skills | BS0950 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: Contributor | 2:17 | As a Contributor, employees are starting to do productive work. In this Contributor phase, you want to continue to develop skills, and increase praise. | Y | Y | N | Coaching Skills | Business Skills | BS0951 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: Introduction | 3:16 | How do you get your employees to be better than they were yesterday? What can you do, as their manager, as their coach, to help them perform better than yesterday? Coaching is a skill that we can learn and then follow as a process with all of our employees. | Y | Y | N | Coaching Skills | Business Skills | BS0952 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: Key Player | 2:35 | When a Contributor starts to understand the job, and becomes successful to the point where you don't need to tell them everything to do, they become a Key Player. | Y | Y | N | Coaching Skills | Business Skills | BS0953 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: Rookie | 3:07 | We all had to start somewhere. At our very first jobs, we walked into the organization not knowing how to do anything. That's your Rookie. Your Rookie requires a unique style of coaching. | Y | Y | N | Coaching Skills | Business Skills | BS0954 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Coaching Skills: The Coaching Conversation | 4:44 | The coaching objective is to move employees from Rookie to Contributor to Key Player to Captain. It's important, as a manager, that you know how to coach these people from point A to point D. A coaching conversation is one that helps your employees improve and moves them to the next level of skill and competence. | Y | Y | N | Coaching Skills | Business Skills | BS0955 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Concerned Conversations | 8:02 | Most people dread these conversations. The ones when you have to tell someone that their work is not up to standard. It's easier to just say nothing. That is until the problem gets so pronounced that you HAVE to deal with it. Let's talk about how to have a Concerned Conversation. | Y | Y | N | Business Skills | BS0956 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Creating a Work Plan | 5:47 | A work plan is a plan of what you will accomplish over a specific period of time. A majority of companies are using work plans to keep their employees focused, productive, and accountable. | Y | Y | N | Business Skills | BS0957 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Effective Performance Reviews: Effective Performance Reviews for Managers | 3:56 | It's that time of year again- review time! Employees dread getting them and managers hate giving them just as much. For most companies, they are an essential part of the performance management process. This course will cover how to successfully conduct a performance review, turning it into a positive experience for both you and your employee. | Y | Y | N | Effective Performance Reviews | Business Skills | BS0958 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Effective Performance Reviews: Handling a Bad Performance Review | 2:35 | You've done your self-assessment, you've kept track of the work you've done throughout the year and you just had your review. But what if, even though you've prepared for your review, it wasn't a positive one? Whether you knew the bad review was coming, or it was a complete surprise, there are things you can do to improve the situation. | Y | Y | N | Effective Performance Reviews | Business Skills | BS0959 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Effective Performance Reviews: Preparing for Your Review | 2:45 | How do you prepare for your annual review? Well, you should actually be preparing for it all year long. This may seem daunting, but it's really very simple. This short program will cover how to tackle this task, making your review a little less painful. | Y | Y | N | Effective Performance Reviews | Business Skills | BS0960 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Effective Performance Reviews: Self Assessments | 3:11 | Self assessments are a good opportunity to objectively share your successes and challenges and help your manager see your performance from your perspective. In this short course, we'll cover what needs to be included in a self-assessment and give you a few pointers on how to write it. | Y | Y | N | Effective Performance Reviews | Business Skills | BS0961 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Employee Recognition | 7:46 | Regardless of how you approach recognition, formal versus informal, group versus individual, or hopefully a mixture of all of these, the most important thing is that you actively participate in employee recognition. | Y | Y | Y | Business Skills | BS0962 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Ethics for Managers | 6:18 | In this program we're going to be talking about leader to-dos. What really works in terms of improving ethical behavior? It's leadership. Research clearly shows that ethical leadership is incredibly important, and is proven to actually change the way people behave. | Y | Y | Y | Business Skills | BS0963 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Giving Feedback | 6:03 | We, as managers, often shy away from giving feedback or we approach it in the form of discipline. The goal of feedback is to clarify the employee's current status and determine what the best next steps are. It's an opportunity to help your team develop and become more successful. | Y | Y | N | Business Skills | BS0964 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Going from Coworker to Boss | 3:33 | Last month you and your coworkers were working together, possibly venting to one another about the work, the company, the boss, etc. Now, you ARE the boss. How do you navigate these new relationships? | Y | Y | N | Business Skills | BS0965 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Helping Employees Use Time Wisely | 6:42 | Just like you, your employees have a list of things to do every day. Some days their list is overflowing and they can't possibly get everything done. As a supervisor, it's up to you to help your employees make the best use of their time to maximize their productivity. | Y | Y | N | Business Skills | BS0966 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Introverts and Extroverts: Introduction to Introverts and Extroverts | 5:04 | Who's an extrovert? Who's an introvert? What's the difference? And why does this matter to me? This concept of introversion and extroversion was popularized by Carl Jung, but has gained new movement by Susan Cain through her Ted Talk "The Power of Introverts," and her book. Workplaces are reconsidering how they manage employees and meetings. Introverts are rallying to remind society that they bring value and that they have good ideas. As a result, extroverts are defending themselves in an effort to remind us that they're not just jokesters and socializers. Some interesting concepts have come from these discussions. In this series, we will summarize some of what's being said, and help you navigate some practices that will make your teams more productive. | Y | Y | N | Introverts and Extroverts | Business Skills | BS0967 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Introverts and Extroverts: Managing Extroverts | 7:16 | Extroverts are social and have a lot to say. In your office, these are the people who are quick to speak up with ideas, they get into lively debates, they have the most fun at the holiday parties, and generally keep the energy up around your office. You know who the extroverts are on your team, so this program will help you learn how to best manage them. | Y | Y | N | Introverts and Extroverts | Business Skills | BS0968 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Introverts and Extroverts: Managing Introverts | 8:02 | Introverts contribute a lot to your team. Introverts have excellent memories, are thorough planners, are great problem solvers, have developed motor skills, and are good at self-regulation. In your office, introverts are happy to be left to do their work. In many ways, they are the backbone to your organization. They quietly do their job, meet deadlines, don't disrupt the day-to-day operations, and keep things moving along as planned. This program will cover how to manage the introverts on your team. | Y | Y | N | Introverts and Extroverts | Business Skills | BS0969 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Managing Different Generations | 9:10 | There's no one size fits all approach to management. People have different experiences, different needs, and different styles. A lot of that comes from how and WHEN they were raised. In this program, we talk about how to adjust your management style based upon the generation of the person you're trying to manage. This training will help you get the most out of each individual and maximize the performance of your entire team. | Y | Y | N | Business Skills | BS0970 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Managing for Accountability | 5:48 | Accountability is often thought of as something negative- the consequence for a task not having been finished, or a deadline that was missed. Unfortunately in many organizations, that's what accountability IS. The good news is that it doesn't have to be that way. | Y | Y | N | Business Skills | BS0971 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Managing for Engagement: Creating an Engaged Organization | 5:02 | Many research institutions have compiled lists suggesting how to increase employee engagement. If we go through some of those lists, and pull out major commonalities, we get a good idea of things we can do, as an overall organization, to engage our employees. | Y | Y | N | Managing for Engagement | Business Skills | BS0972 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Managing for Engagement: Managing for Engagement | 5:39 | People don't quit their jobs. They quit their boss. It's true. It's not surprising that the most important factor in employee engagement is an employee's relationship with their boss. So, how can you make sure you're the type of manager that encourages employee engagement? | Y | Y | N | Managing for Engagement | Business Skills | BS0973 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Managing for Engagement: Measuring Employee Engagement | 3:24 | Measuring employee engagement requires consideration of many factors. This program discusses those measurable elements to help you keep your employees productive and engaged. | Y | Y | N | Managing for Engagement | Business Skills | BS0974 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Managing for Engagement: Ridiculous or Strategic? | 4:53 | What is employee engagement? It's employee attachment, an emotional connection to the work they do, to the people they work with, and to the organization itself. It's a willingness to perform, and a willingness to grow and learn and continue to improve. Is this one of these trendy topics that organizations get hooked on? Is the concept of employee engagement ridiculous, or is it a strategic imperative for organizations that want to excel? | Y | Y | N | Managing for Engagement | Business Skills | BS0975 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Supervision | Managing Interns | 0:03:55 | As an intern manager, the educational environment of an internship program calls for you to take on a variety of different roles. You'll be a supervisor, a mentor, a gatekeeper, and an educator. Effective intern management can improve your bottom line and talent pipeline. You can train these interns to do the work you need all while vetting them to see if they would be a good fit for your company. In this course, we'll talk about how to guide, teach, and train your interns to leave a lasting impression on them and a positive impact on your company. | Y | Y | Y | Business Skills | BS0976 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Managing People Offsite | 4:47 | Chances are, if you don't already manage remote employees, you will in the future. Even if you've been managing employees in the office for years, you'll find there are several differences in the way that you manage remote employees. This program provides some helpful advice on how this can be done. | Y | Y | Y | Business Skills | BS0977 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Managing the Grapevine | 8:02 | Managers tend to know a lot of company information. Some of it you can share with your team, and some of it is confidential. One thing is for sure, any information, whether you want it to or not, can travel at lightning speed throughout your staff. This course looks at how you can manage the spread of information. | Y | Y | N | Business Skills | BS0978 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Managing Up: The Art of Managing Your Manager | 5:40 | Managing Up is the idea that you can create a productive relationship by being assertive and taking control of your career. This course will explain how to proactively work to create a better relationship with your boss. | Y | Y | N | Business Skills | BS0979 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Motivating Won't Do's | 8:38 | Motivation has been studied extensively. Here we talk about four types of motivation that you can use to influence your Won't-Do employees: incentive, fear, environment, and needs based. We'll briefly look at each of these and consider some of their pros and cons. | Y | Y | N | Business Skills | BS0980 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Productivity Through Praise | 6:30 | As a manager, as a supervisor, you're held accountable for a multitude of things and chief among those is productivity from your people. How do you get your people to be more productive? In this program, we'll discuss the power of praise and its impact on productivity. | Y | Y | N | Business Skills | BS0981 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Progressive Discipline | 6:14 | Discipline ultimately gets people's attention. It shows them that we're serious. However, for discipline to be fair and effective, it must be progressive. Following progressive discipline will get your team performing at its best. | Y | Y | N | Business Skills | BS0982 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Rethinking Brainstorming | 7:49 | Have you ever gathered your team to brainstorm and been disappointed with the results? Have you left the meeting without any useful ideas, feeling like your time has been wasted, and knowing that you've wasted the time of your team? That happens. Unfortunately, the way we host brainstorming meetings isn't effective. The usual format often leaves the best ideas unsaid or, even worse, not even thought of. A suggestion is that you change your brainstorming format all together. | Y | Y | N | Business Skills | BS0983 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Riding Along with Sales Reps | 4:15 | Part of being a manager is watching your employees in action. Managing employees that are onsite is easy since you get to see them on a regular basis. But what if you have salespeople whose jobs keep them on the road? Field Sales Coaching, or a ride along, is the best way to observe your over-the-road employees. | Y | Y | Y | Business Skills | BS0984 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Running a Sales Meeting | 3:18 | How do you make your sales meetings effective? How do you get your employees there? How do you get them to want to be there? Well, it all starts with the basics. | Y | Y | N | Business Skills | BS0985 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | S.C.A.M.P.E.R. | 5:34 | SCAMPER is an acronym that can help take brainstorming to a more creative and more in-depth level. The goal is to take an existing product, service, process, or idea and determine whether you can improve on it, by asking SCAMPER related questions that lead to new ideas and innovations. | Y | Y | N | Business Skills | BS0986 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | SMART Goals | 8:16 | How do you achieve your goals? Not the short-term daily tasks, but long-term goals and dreams? Some find that they don’t actually ever achieve them, or they fall way short. If you’re the type who works day after day, and year after year, but don’t feel like you’re really getting anywhere, this course is for you. SMART is an acronym that you can reference as your guide for goal setting. Setting SMART goals will help you to focus your efforts, keep you accountable, and help you attain whatever goal it is you hope to reach. | Y | Y | N | Business Skills | BS0987 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Staying Positive | 5:01 | Staying Positive at work can be quite the task. It's easy to get bogged down by negative factors that contribute to your mood. You have to learn how to handle these negative influences so they don't take over your day. | Y | Y | Y | Business Skills | BS0988 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Successful Delegation | 7:55 | Delegation, if handled correctly, allows you to get more done in less time. And it has the added bonus of growing and developing your team. Proper delegation is a key skill worth mastering, so you can focus on urgent or higher priority tasks. | Y | Y | N | Business Skills | BS0989 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | Supervising a Pronoid | 4:53 | A Pronoid is a type of person that has the opposite state of mind to paranoia; they think that others think well of them. Pronoids think they can do no wrong and they think that everyone loves them. How do you work with these types of people? It's all about understanding and training them to be better. | Y | Y | N | Business Skills | BS0990 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Supervision | You Get What You Manage - The Pygmalion Effect | 7:53 | The greater the expectation placed on someone, the greater they will perform. That's the Pygmalion Effect. It is a pretty simple concept to understand. | Y | Y | N | Business Skills | BS0991 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Talent Development | Recruiting Toolkit: 01. Hiring is Tough | 0:03:43 | You have an open position and it needs to be filled. It's either open because someone left the company, or it's open because you need to add headcount. The longer the position is open the less productive and the more overworked that department becomes. You can't hire just anyone. The goal is to hire the right person, the best person, the most qualified person. So what happens if you hire the wrong person? That's what we'll cover in this course. We'll go over the impact of making a bad hire, from financial costs and a loss of productivity to a decline in morale and employee respect. | Y | Y | N | Recruiting Toolkit | Business Skills | BS0992 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 02. The Hiring Process | 0:09:01 | Having a well thought out, documented, repeatable process, will help you hire qualified candidates. Not only does it take the "guess" work out of the hiring decision, but it also keeps you compliant with employment law. The process you use needs to make sense for the amount of hiring you do and the type of company you work for. If you've not been involved in the hiring process, as an employer, you might think the process is pretty simple. Because on the outside looking in, it SEEMS simple: there's an open position, you post the job, you interview people, you hire someone, done! But there's more that goes into it. In this program, we'll take an in-depth look at what that process should look like by breaking it down into three sections: what happens before posting a job, sourcing candidates, and verifying your candidates. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0993 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 03. Creating Job Postings | 0:09:31 | Oftentime, companies will use a job description as a job posting, but these are two very different things. A job description is an internal document created by Human Resources to show compliance with federal and state labor and employment laws. A job posting is an advertisement for a job. It should include certain aspects of the job description, but more than anything, it should promote the best parts about the position and the company. In this program, we'll go through the distinct differences between job descriptions and job postings, we'll talk about what information to use from a job description in your job ad, and we'll cover how to make a job posting appealing for the right candidates. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0994 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 04. Using Social Media to Recruit | 0:09:49 | Another way to improve hiring is to incorporate social media into your recruitment strategy. Research shows that 94% of recruiters are using social media to recruit and hire. That's because posting jobs on social media can result in a 30% to 50% increase in applicants. Almost everyone belongs to some sort of social media site. As a recruiter, utilizing social media to post jobs and search candidates can save you time and money. It doesn't cost to create an account and depending on the site, it doesn't cost to post jobs. In this course, we'll go over the best ways to use social media to your recruiting advantage. We'll look at the different ways to post jobs on common sites like Facebook, YouTube, Instagram, Twitter, and LinkedIn. We'll also discuss how to develop a social media recruitment strategy. Finally, we'll talk about what the company should be doing with its own social media marketing to entice candidates to apply. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0995 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 05. Managing Unconscious Bias in Recruiting | 0:07:49 | When you interview, your goal is to find the best candidate using the fairest process. Not only because it's a legal requirement, but also because it's the right thing to do. While we try hard to make sure we abide by Title VII and the Equal Employment Opportunity Commission, we do have biases that can creep into the process. In this course, we'll talk about how to avoid making hiring decisions based on our own biases. We'll define what unconscious bias is and what the most common unconscious biases are: Confirmation bias, Availability heuristic bias, Perception bias, and Functional fixedness bias. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0996 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 06. Reviewing Resumes | 0:03:42 | After posting a job opening on any online platform, you can expect to receive around 250+ resumes. Reviewing those resumes would be an overwhelming task for anyone. Thankfully there are Applicant Tracking Systems in place to help you determine which resumes are good enough to move to the next round. You'll still be required to review several resumes though, so where do you start? That's what this program is all about. In this course, we'll discuss the things to consider when reviewing resumes, including matching the job requirements to the candidates' skills and experience. We'll also go over how to spot resume red flags. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0997 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 07. Conducting an Interview | 0:08:04 | So you posted an ad for a job opening. You received a bunch of resumes and you have some candidates you want to talk to. What's the best way to do that? That's what we are going to cover in this program. We will outline a process you can use to be consistent in each interview and to get the information you need to make a good hiring decision. We'll discuss phone interviews, face-to-face interviews, how to build rapport, and we'll take an in-depth look at some interviewing questions to help you gather as much information from your candidates as possible. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0998 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 08. Unacceptable Interview Questions | 0:04:08 | Just like there are some great questions to ask in an interview, there are questions that you should never ask in an interview. If these questions were asked when conducting an interview, the company would become vulnerable to charges of discrimination. As a rule of thumb, if you think you're asking a question that falls on the borderline, don't ask it. In this program, we'll go over several examples of questions you should never ask. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS0999 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Recruiting Toolkit: 09. Extending an Employment Offer | 0:05:48 | Offering someone a job is one of the most gratifying parts of being a recruiter or hiring manager. You may not realize it, but you are changing this person's life. On the flip side, one of the worst feelings is when you have to call the candidate back and say, "Sorry, we're pulling our offer." In this course, we'll go over the best way to extend an offer. We'll discuss offer letters, drug testing and background checks, and reasons why you may need to rescind an employment offer. | Y | Y | Y | Recruiting Toolkit | Business Skills | BS1000 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Successful Employee Onboarding: 01. The Importance of Onboarding | 0:05:51 | Starting a new job is a big deal. The new hire, after the trials of interviewing, has made the decision to hitch their trailer to your company. So they need to know that the feeling's mutual, and that you are partners. This is done through onboarding. Good onboarding goes well beyond a W-4 and company history spiel. It involves creating a connection, which we'll teach in this series, starting with why it matters. | Y | Y | Y | Successful Employee Onboarding | Business Skills | BS1001 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Successful Employee Onboarding: 02. Before They Start | 0:06:02 | Have you ever started a new job, and perhaps you weren't sure where to go, or who to check in with? Maybe your computer wasn't ready, your login didn't work, or there was nothing planned for your first lunch? Don't be that employer! Learn in this course how to be prepared for your new hires, and how to prepare them. Their appreciation will come back to you in many ways, for many days! | Y | Y | Y | Successful Employee Onboarding | Business Skills | BS1002 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Successful Employee Onboarding: 03. Their First Week | 0:08:01 | The first week is critical. Your new hire will be taking it all in, forming their opinions, and deciding where (and if) they fit in the company puzzle. Here, we go through the key steps to ensuring a warm welcome and smooth transition - from newbie to part of the team! | Y | Y | Y | Successful Employee Onboarding | Business Skills | BS1003 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Talent Development | Successful Employee Onboarding: 04. Days 30 to 90 | 0:05:47 | All aboard the onboarding train! You've prepared for the new hire's arrival, welcomed them warmly, and guided them through their first week. But you've not arrived yet; days 30 to 90 are a critical stretch. Here, we map this treacherous terrain. We explore why people leave, and ways to make them want to stay, so that they're "on board" for a nice, lengthy journey! | Y | Y | Y | Successful Employee Onboarding | Business Skills | BS1004 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Leading a Team: 01. Leading a Team | 0:06:44 | Congratulations, you've been chosen as team leader! Maybe you're a manager and have led dozens of teams. Or maybe you're a frontline employee who's been asked to lead a team of peers. It doesn't matter. The fact is, that you're expected to put a team of people together to accomplish a goal. In this course, we'll discuss the characteristics, roles, and responsibilities of a good team leader. We'll also talk about discovering and defining a team's purpose, creating a workflow, measuring progress and the importance of good communication. | Y | Y | Y | Leading a Team | Business Skills | BS1005 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Leading a Team: 02. Team Building and the Tuckman Model | 0:04:38 | According to the Tuckman Model, there are four stages to team development: forming, storming, norming, and performing. If a leader understands the stages, they can better guide the team along. Forming is the first stage, when team members are getting acquainted. The next stage is Storming and typically involves conflict and issues of power. Norming occurs when teammates settle into their roles and learn to work cohesively. The Performing stage happens when the team works together to accomplish their goals. Let's take an in-depth look at the four stages and focus on how you, the leader, can intervene and support. | Y | Y | Y | Leading a Team | Business Skills | BS1006 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 01. What is Team Building? | 0:03:10 | Almost all of us work or play or serve on teams in some capacity, so this topic is an important one. A team is a group of people who are mutually dependent on one another to achieve a common goal. A team recognizes and leverages the different talents and experiences each individual brings to the table, and uses that to achieve their shared goal. We're going to spend some time talking about the characteristics that make a great team, how to develop a successful team, and then how to lead them. | Y | Y | Y | Team Building | Business Skills | BS1007 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 02. Types of Teams | 0:04:48 | We've come up with six different types of teams that are commonly found within an organization. Some teams are permanent, some are temporary. Some require supervision, while others are self-directed. Some teams work in the same office, and others are globally separated, requiring technology to stay connected. In this program, we'll look at each type of team, what their goals are, and how they operate. | Y | Y | Y | Team Building | Business Skills | BS1008 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 03. Effective Team Members | 0:05:26 | What traits make up a good team member? This is important to learn for two reasons: 1. To know what to look for if you're adding people to your team. And 2. To learn whether YOU possess the traits of a good teammate. In this program, we'll talk about the common features found in the best team players: from being constructive communicators to solution-oriented, from reliability to adaptability, and everything in between. | Y | Y | Y | Team Building | Business Skills | BS1009 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 04. Team Development and the Tuckman Model | 0:04:38 | When a group of people first form a team, their roles and interactions have not yet been determined. Some individuals may simply observe while they decide where they fit, while others may jump right in. There are models that describe how team development progresses. The most popular one is called the Tuckman Model, and is generally accepted as the basic standard of team development. The four stages in the Tuckman Model are known as Forming, Storming, Norming, and Performing. In this program, we'll take a look at each stage. | Y | Y | Y | Team Building | Business Skills | BS1010 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 05. Characteristics of a Successful Team | 0:04:15 | We've looked at the characteristics of good team players and the traits that people should possess to contribute successfully as individuals. A team, as a whole, should also possess characteristics that create a climate for success. In this course, we'll discuss those essential team traits, including how conflict should be handled, how to agree on a shared purpose, acknowledging people's value and responsibilities, our views on diversity, making decisions, communication, recognition, and much, much more. | Y | Y | Y | Team Building | Business Skills | BS1011 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Team Building | Team Building: 06. Teams in Crisis Situations | 0:06:14 | Eighty percent of businesses impacted by a crisis event either never reopen or close within 18 months. When your team is faced with a critical or unexpected situation, it's imperative that you employ a crisis plan. Does your team have one in place? If so, what does it look like and does it cover all bases? If not, you need to create one immediately. From communicating with your team or customers, to how to manage a team during a crisis, this course covers the essentials when handling the unexpected. | Y | Y | Y | Team Building | Business Skills | BS1012 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Territory Development | Characteristics of the Sale: Analytics and Metrics | 9:20 | Alignment between sales and marketing should be the goal of every CEO. Growth depends on the two teams working productively together. However, measuring sales and marketing can be an overwhelming task. What should be measured and reviewed? | Y | Y | N | Characteristics of the Sale | Business Skills | BS1013 | |
| Territory Development | Characteristics of the Sale: Introduction to the Sales Cycle LINE | 8:57 | Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer. | Y | Y | N | Characteristics of the Sale | Business Skills | BS1014 | |
| Territory Development | Characteristics of the Sale: Key Account Selling Overview | 3:55 | In this program we'll review what a key account sale is and why it's important. | Y | Y | N | Characteristics of the Sale | Business Skills | BS1015 | |
| Territory Development | Characteristics of the Sale: Product Knowledge | 3:26 | It's hard to sell to a consumer if you can't show how your product fulfills the prospect's needs. You still need to know your product and here's why. | Y | Y | N | Characteristics of the Sale | Business Skills | BS1016 | |
| Territory Development | Characteristics of the Sale: Sales Cycle LINE A | 6:02 | Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer. | Y | Y | N | Characteristics of the Sale | Business Skills | BS1017 | |
| Territory Development | Characteristics of the Sale: Sales Cycle LINE B | 2:34 | Sales vary throughout the year. In general, a potential customer goes through a series of questions to determine if he or she should even talk to you. You need a plan to overcome these barriers and to get in front of the customer. | Y | Y | N | Characteristics of the Sale | Business Skills | BS1018 | |
| Territory Development | Developing your Territory: Building the Sales Plan | 6:26 | In this program we are going to discuss creating a sales plan. A sales plan should set objectives, propose strategies and tactics, and determine evaluation procedures. Think of the sales plan as the analysis of the current state in a sales region and the roadmap to take it to the next level. | Y | Y | N | Developing your Territory | Business Skills | BS1019 | |
| Territory Development | Developing your Territory: Summarizing the Business Situation | 4:38 | A business situation summary is a brief overview of the present state of your company within the market. Sometimes a business situation summary can be a part of your larger marketing plan. Let's take a look at some sections you can use in creating your business summary. | Y | Y | N | Developing your Territory | Business Skills | BS1020 | |
| Territory Development | Lead Development: Elevator Speech Value Proposition | 3:07 | Do you have an elevator pitch? You need to have one for what your company does and one for each of the solutions you are responsible for selling. In this program we'll review what an elevator pitch is. | Y | Y | N | Lead Development | Business Skills | BS1021 | |
| Territory Development | Lead Development: Social Media Networking | 6:33 | Networking is something that should be worked at every day. It may seem overwhelming, but it can generate passive leads. Social media networking is one way you can interact with potential clients without having to leave your office. | Y | Y | N | Lead Development | Business Skills | BS1022 | |
| Territory Development | Lead Development: The Marketing Link | 4:18 | In order for your company to be successful, marketing and sales must work hand in hand. It's marketing's job to create leads and it's the sales department's job to turn the leads into customers. There are different ways that marketing can attract business and that's what we're going to look at in this program. | Y | Y | N | Lead Development | Business Skills | BS1023 | |
| Territory Development | Sales Communications: Internal Sales Communication | 4:41 | It can be very easy for your team to only focus on their sales goals, territory or customer base. That's their job, sure, but they're also part of the bigger sales organization. | Y | Y | N | Sales Communications | Business Skills | BS1024 | |
| Territory Development | Sales Communications: Writing Sales Proposals | 4:01 | Within your sales role you will be presented with the task of submitting proposals to your client. This can happen several ways. | Y | Y | N | Sales Communications | Business Skills | BS1025 | |
| Territory Development | Selling at a Distance: Gathering Prospect Information | 9:21 | If a salesperson isn't looking for new clients in new areas, they won't make their sales quota. The purpose of prospecting is to create a pipeline of qualified customers and potential customers. | Y | Y | N | Selling at a Distance | Business Skills | BS1026 | |
| Territory Development | Selling at a Distance: Phone Selling | 6:47 | In today's sales environment you have to be prepared to sell using any mode of communication at your disposal. Sourcing leads over the phone is a challenge. This means you need to develop your telephone salesmanship skills. | Y | Y | N | Selling at a Distance | Business Skills | BS1027 | |
| Territory Development | Selling at a Distance: The Virtual Presentation | 11:36 | When you are delivering a presentation the first thing you need to ask is, "What's the goal of the presentation?" Learn more with this course. | Y | Y | N | Selling at a Distance | Business Skills | BS1028 | |
| Territory Development | Territory Administration: Personal Management Tracking | 7:28 | This program is designed to help you get the most out of your day. Let's dig right in so you can maximize your job performance and bring dollars in the door! | Y | Y | N | Territory Administration | Business Skills | BS1029 | |
| Territory Development | Territory Administration: Record Keeping | 4:54 | Record keeping is crucial for good salespeople. We all know that it's one of those tasks that no one wants to do. Let's wade through records and record keeping. | Y | Y | N | Territory Administration | Business Skills | BS1030 | |
| Territory Development | Territory Administration: Using CRM Effectively | 6:01 | Customer Relationship Management Systems, or CRM, are repositories for the information that you collect about your current and potential clients. In this program, we'll discuss the use and application of CRM systems. | Y | Y | N | Territory Administration | Business Skills | BS1031 | |
| Territory Development | Territory Administration: Using Portable Media | 3:53 | When you are giving a presentation, you want it to stand out. You want to have the attention of the audience and you want to dazzle them. You need to know how to use the latest technology so your presentation goes off flawlessly. | Y | Y | N | Territory Administration | Business Skills | BS1032 | |
| Territory Development | Territory Development Introduction: Exceptional Service | 3:07 | The customer service department is the direct link to your customers. You want to make sure this department is offering your customers the highest quality service. Customer service is as important as strategic planning and marketing communications. You should be utilizing customer service to help you determine what your customers may want in the future. | Y | Y | N | Territory Development Introduction | Business Skills | BS1033 | |
| Territory Development | Territory Development Introduction: How Customers Need to Be Sold to | 8:04 | Currently there is a breakdown in sales between what businesses think their customers want and what customers actually want. Your current customers want more than help with a problem. What can you do for them on a regular basis? | Y | Y | N | Territory Development Introduction | Business Skills | BS1034 | |
| Territory Development | Territory Development Introduction: New Sales Skills | 11:20 | In this program we are going to talk in depth about the old sales skills and how these new sales skills rely on the emotional approach. These new sales skills are going to seem counterintuitive to what you are used to as a salesperson. Try to keep an open mind. | Y | Y | N | Territory Development Introduction | Business Skills | BS1035 | |
| Territory Development | Territory Development Introduction: The Realities of Selling in the 21st Century | 2:57 | In this program we are going to discuss how sales have changed in the 21st century. | Y | Y | N | Territory Development Introduction | Business Skills | BS1036 | |
| Territory Development | Territory Development Introduction: The Sales Funnel | 10:51 | In this program we are going to talk about flipping the sales funnel. This is probably different from most of the training you've received but it does make sense. | Y | Y | N | Territory Development Introduction | Business Skills | BS1037 | |
| Territory Development | Territory Management: Decision Makers vs. Influencers | 2:57 | This program, Decision Makers vs. Influencers, is most likely a review for seasoned salespeople. But sometimes reviewing a basic premise helps you refocus on the sales process. Let's start this review session! | Y | Y | N | Territory Management | Business Skills | BS1038 | |
| Territory Development | Territory Management: Managing a New Territory | 8:42 | There are a couple of ways you could find yourself managing a new sales territory. Your company could have expanded or an employee left the company. This course will address both. | Y | Y | N | Territory Management | Business Skills | BS1039 | |
| Territory Development | Territory Management: Managing Your Sales Pipeline | 6:58 | If you don't have visibility of your sales activity it is very difficult to see where you need to improve. If you can successfully manage your sales pipeline, it means that you can determine areas such as how many leads it takes to generate a sale, or the time it takes to generate a sale. This will help businesses plan for the future. | Y | Y | N | Territory Management | Business Skills | BS1040 | |
| Territory Development | Territory Management: Prioritizing Your Territory | 6:57 | Prioritizing your sales territory activities depends upon whether you are managing a territory that has existing customers, or whether you are building your customer base from scratch. In this program we are going to address both scenarios using similar approaches. | Y | Y | N | Territory Management | Business Skills | BS1041 | |
| Territory Development | Territory Managment: Analyzing Territory | 3:53 | Using analytics allows you to make pointed offers to customers who are statistically more likely to accept. It's not, however, a business strategy. You're collecting tools and methodologies to enable you to optimize business competencies and performance. | Y | Y | N | Territory Management | Business Skills | BS1042 | |
| Territory Development | The Sales Process: Advanced Questioning Techniques | 5:38 | Questioning prospects uncovers their needs and lots of other information. But it's not always the information you need. Your job is to keep asking more and more detailed questions to pinpoint exactly what your prospect needs. | Y | Y | N | The Sales Process | Business Skills | BS1043 | |
| Territory Development | The Sales Process: DISC | 7:27 | When you're dealing with people who are making decisions, you need to understand their value set, which can vary by personality type. William Moulton Marston wrote a book called Emotions of Normal People which characterizes people using the letters D, I, S, and C. This course can help you determine where your potential customers fall on the DISC chart. | Y | Y | N | The Sales Process | Business Skills | BS1044 | |
| Territory Development | The Sales Process: No Fuss Closing | 6:40 | In the recent past, once the sale was finalized, the salesperson's job was finished. Sales are no longer like that. In this program, we discuss recommendations for closing the sale and different closing techniques. | Y | Y | N | The Sales Process | Business Skills | BS1045 | |
| Territory Development | The Sales Process: Overcoming Objections | 5:02 | An objection is any obstacle that inhibits a potential client from buying from you. As a salesperson, identifying and overcoming sales objections is a skill you must have so you can be successful. | Y | Y | N | The Sales Process | Business Skills | BS1046 | |
| Territory Development | The Sales Process: Uncovering Needs | 3:07 | How do you know what to sell and who to sell it to? How do you determine your sales approach for each potential client? One of the biggest challenges that any salesperson faces is figuring out what the customer really needs. Here are some suggestions. | Y | Y | N | The Sales Process | Business Skills | BS1047 | |
| The Sales Process | Building A Sales Process | 8:55 | A sales process is a systematic series of steps that converts a prospective buyer into a customer. Many companies follow different methodologies, but the actual process is usually pretty similar across the board. We’ll talk about what steps make up a successful sales process and why having one tailored to your business is important. We’ll also discuss different sales process formats, CRMs, metrics, and things to avoid when it comes to building your sales process. | Y | Y | N | Business Skills | BS1048 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| The Sales Process | Closing Strategies | 7:29 | Some say that if you’ve been effective throughout the entire sales process with your customer, then the close should be the easiest part. Regardless of where you stand on this argument, closing requires some strategizing. You need to know what the buying signs look like and when to go for the close. It’s also important to understand the various closing techniques and when to apply them. We’ll cover all of that, and more, in this course on closing strategies. | Y | Y | Y | Business Skills | BS1049 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| The Sales Process | Overview of Sales Methodologies | 9:44 | SPIN, SNAP, Sandler, MEDDIC, Conceptual, and CustomerCentric. What are we talking about? Dance moves? Nope. These are actually some of the most widely used sales methodologies. If you’re looking to tailor a process to your business’ strengths or to meet the customer demands, you need a sales methodology. Think of it as a playbook that guides and informs your tactics throughout the sales process. In this course, we’ll review the six methodologies we listed to help you differentiate between them and determine which method is right for your business. | Y | Y | Y | Business Skills | BS1050 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| The Sales Process | Selling Strategies: Consultative Selling | 4:26 | Selling is all about relationships. Certainly you’ve heard this before. This idea is the core motivation behind consultative selling, as this approach is rooted in creating trustworthy and honest relationships. It puts the focus on the customer and their experience. In this program, we’ll discuss how consultative selling works, and why it works. We’ll talk about the importance of authenticity, listening, and delivering on your promises. We’ll also go over some common mistakes to avoid. | Y | Y | Y | Selling Strategies | Business Skills | BS1051 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Selling Strategies: Cyclical Selling | 6:09 | The sales process is cyclical by nature. Companies encounter upswings and downswings in sales all the time. Understanding these cyclical swings can help you plan and design a better sales process, so you can get in front of financial downturns and lessen the blow. In this course, we’ll discuss cyclical patterns and industries. We’ll talk about pattern indicators that you should pay attention to and prediction strategies to help you forecast more accurately. We’ll also go over forecasting methods and tracking your data. | Y | Y | Y | Selling Strategies | Business Skills | BS1052 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Selling Strategies: Field Sales | 4:27 | Field sales, or outside sales, is a type of selling strategy where representatives meet prospects face-to-face, or outside of the office. This is an ever-changing landscape due to digital communication. That doesn’t mean, however, that outside sales has lost its value in our remote world; it just needs to keep up with the technology. In this program, we’ll go over the role of a field sales rep. We’ll discuss the difference between inside and outside sales, why face-to-face sales is important in certain industries, and how to successfully sell in person. | Y | Y | Y | Selling Strategies | Business Skills | BS1053 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Selling Strategies: STUN Selling | 4:45 | Being different, bigger, or cheaper isn’t always enough to win or keep customers. The truth is, customers don’t always know what solutions or products will help them. What they are keenly aware of, however, are the challenges they face. That is where you come in. Regardless of your industry, you need to address your customer’s unmet needs, and to do this, you need to understand the biggest problems they face. In this course, we’ll talk about how to find that information. We’ll go over using existing customer data, asking relevant questions, analyzing the competition, and how to differentiate yourself. | Y | Y | Y | Selling Strategies | Business Skills | BS1054 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Selling Strategies: Tiered Selling | 5:17 | Tiered selling is a way to bundle features into multiple packages, where each package is sold at a different price. A common approach is basic, standard, and premium offerings, or “Good-Better-Best” packaging. While the perception of bundled packages is favorable in the eyes of the buyer, this gives the advantage to you, the seller. In this course, we’ll use a shopping mall theme to talk about the benefits of a tiered selling approach and how to best implement it to increase your growth and revenue. | Y | Y | Y | Selling Strategies | Business Skills | BS1055 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Selling Strategies: Upsell and Add-Ons | 5:34 | Bringing in new customers is essential to hitting your sales numbers. However, selling to existing customers is one of the easiest and more effective ways to increase your profitability. Repeat customers are likely to spend more, refer more people, and bring in more business. In this course, we’ll go over some effective strategies to increase revenue using upselling and cross-selling. We’ll discuss strategic planning, timing, rewards, and some common sales mistakes you want to avoid. | Y | Y | Y | Selling Strategies | Business Skills | BS1056 | EN, ES, ZH, DE, FR, CF, PT, TH |
| The Sales Process | Uncovering Customer Needs | 3:35 | It’s like pulling teeth trying to get people to talk to you sometimes, isn’t it? People will barely make eye contact with you, let alone divulge to you all of their problems, concerns, and dissatisfactions. How do you sell in this environment? How do you get to the root of their unmet needs to offer your solutions? That’s what we’ll talk about in this program. We’ll discuss two different sales methodologies to help identify customer needs. We’ll also talk about how to approach the sales process, knowing what to ask, to help get people talking. | Y | Y | Y | Business Skills | BS1057 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| The Sales Process | What's Right for this Prospect, Today? | 5:15 | Isn’t it wonderful that you can cold call a prospect at any time and they will warmly accept your interruption to their day? Wait, has that not been your experience? Yeah, it can be brutal trying to secure time with a customer, but even more difficult with prospects. Let’s talk about some different methods you can use to get on a prospect’s calendar, so you can do some selling. We’ll cover seeking opportunities, quickly recognizing potential leads, and getting to know your customers. | Y | Y | Y | Business Skills | BS1058 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Conducting an Audit | 6:59 | You're thinking of going green, but where do you start? You can either jump right in by replacing appliances, changing infrastructure, and implanting new policies or you can be more strategic and do an energy audit of your current consumption and waste, and make changes according to audit feedback. | Y | Y | Y | Business Skills | BS1059 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Green Cleaning Concepts | 6:51 | No one likes to work in a dirty environment. Employees expect a clean work area so they can be productive and efficient. Institutional cleaning uses 6 billion pounds of formulated chemicals a year! Rashes and asthma associated with disinfectants and cleaners are the most common occupational illnesses in workers. There's a better, healthier way to get your office clean. | Y | Y | Y | Business Skills | BS1060 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Green Purchasing | 5:03 | Part of your green policy at work should also include Environmentally Preferable Purchasing, or Green Purchasing. By investing in green products and appliances throughout your facilities, you're not only making your facility more energy efficient, but also more cost efficient. | Y | Y | Y | Business Skills | BS1061 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Managing Your Waste | 6:40 | Nearly everything we do creates some sort of waste. Over time we've gotten better at managing our waste to avoid disease, to limit pollution, and to reduce pest infestation. But there's still plenty of room for improvement. | Y | Y | Y | Business Skills | BS1062 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Recycling in the Workplace | 3:23 | Today we're going to talk about the benefits of recycling, how to set up a recycling program, and what common office items can be recycled. | Y | Y | Y | Business Skills | BS1063 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | The ROI of Green | 6:19 | Many like the idea of going green, but are concerned with initial investments, or hesitant to change a successful process. Change is hard, but the goal is to help you understand how this change will pay off for you in the end. | Y | Y | Y | Business Skills | BS1064 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Understanding Hazardous Waste | 10:13 | It's no surprise that as our population increases, so does the amount of waste that we create. And it only makes sense that when waste increases, the amount of hazardous waste also increases. You need a waste program that provides a cradle-to-grave management for your hazardous waste. This is necessary for employee and community safety. | Y | Y | Y | Business Skills | BS1065 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Workplace Sustainability | Water Conservation | 5:23 | Creating a water management plan helps maintain the environment for generations to come. With changes to water use, you can see savings instantly. Try to make some of the easy changes now and set larger goals for the future. | Y | Y | Y | Business Skills | BS1066 | EN, ES, ZH, DE, FR, CF, PT, TH | |
| Digital Transformation | Digital Transformation Basics: What Is Digital Transformation? | 0:09:40 | A digital transformation is something that every business, regardless of size or industry, needs to consider. If you're unfamiliar with what exactly a digital transformation is, then this series is for you. It's a broad term, but it fundamentally changes how you operate internally and how you deliver value to your customers. In this first program, we'll take a deeper look at what digital transformation really means and go over the history of digitization. We'll also discuss how to reimagine your workplace to uncover the potential of a digital overhaul. | Y | Y | Y | Digital Transformation Basics | Business Skills | BS1067 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation Basics: Terminology | 0:09:26 | Digital transformation is the integration of digital technology into all areas of a business, changing how you operate and deliver value to your customers. It requires a cultural change that pushes organizations to challenge the status quo, experiment, and get comfortable with failure. In this program, we'll go over common terms used alongside these transformations, giving viewers a deeper understanding of this process. | Y | Y | Y | Digital Transformation Basics | Business Skills | BS1068 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation Basics: Workplace Culture and Digital Transformation | 0:07:27 | Business leaders are embracing digital transformation because they know it's the only way to stay relevant. But as companies advance from pilot programs to wide-scale implementation, they often run into an unexpected obstacle - workplace culture conflict. This massive, digital overhaul requires company-wide adoption and collaboration. How can your company make this transformation as seamless as possible within its own walls? In this course, we'll talk through various ways to implement a successful digital transformation with the buy-in and support of your entire team. | Y | Y | Y | Digital Transformation Basics | Business Skills | BS1069 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation Basics: Going From Vision to Execution | 0:06:37 | Even though each business is unique in the way digital capabilities will benefit them, there are clear steps that all leaders wanting to embark on their digital transformation journey should think about. That's what we'll cover in this course. We'll discuss redefining your businesses processes by looking at newly available technologies. We'll talk about the types of people you need onboard to help with this digital venture. We'll talk about understanding your customer's needs and how you can gain that information. Lastly, we'll go over how to define your outcomes and tie those back to your overall business strategy. | Y | Y | Y | Digital Transformation Basics | Business Skills | BS1070 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Leaders: Business Leaders - What's Your Role? | 0:08:37 | According to Tech Republic, 41% of senior leaders surveyed said their digital transformation efforts have been a "waste of time." Yikes. The whole point of digital transformation is to improve your customer experience and gain a good return on investment. How do we succeed at this and avoid the waste of time and money? That's what this course will dive into. As a leader, you should be a key player, continually, throughout the digital transformation process. Your role might involve many things like doing research, creating a vision, getting buy-in, and finding the right people to do the work. Here, we'll discuss these actions more in depth, and go over what and how much influence you should have over the digital transformation process. | Y | Y | Y | Digital Transformation For Leaders | Business Skills | BS1071 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Leaders: Considering Your Business | 0:07:10 | While a digital transformation can be greatly beneficial, it can also be costly and time-consuming. There are many factors to consider before your company should make the decision to undergo a transformation. That's what this course is all about. We'll discuss how the size of your business, budget, and team competencies should factor into this decision. We'll go over questions you need to ask yourself before you move forward, including how new technology will help your business, how long that technology will last, and how much you should be paying attention to changes in the marketplace. | Y | Y | Y | Digital Transformation For Leaders | Business Skills | BS1072 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Leaders: The ROI of Digital Transformation | 0:07:07 | We know that a digital transformation will cost your company money and time, so how do we know if it's worth it? In this course, we'll go over some helpful ways to determine your return on investing in a digital transformation. We'll take a look at a framework, provided by PricewaterhouseCoopers, of key performance indicators you can use to measure the impact of digital transformation on various silos of your business. We'll talk about determining the impact on your customers, employees, and company operations. We'll also discuss digital security and infrastructure. | Y | Y | Y | Digital Transformation For Leaders | Business Skills | BS1073 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Leaders: Enhancing Your Customer Experience | 0:06:58 | A digital transformation isn't only for your internal operations. One of its biggest benefits is to transform the way customers interact with you, your products, and your entire ecosystem. You first have to determine what your customers want from your business. Fortunately, there have been some great studies on what customers want out of digital technologies in the businesses they interact with. In this course, we'll talk about what some of those survey results show and what they mean to your business. | Y | Y | Y | Digital Transformation For Leaders | Business Skills | BS1074 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Leaders: Utilizing Your Data | 0:06:43 | As you're digitally transforming your company, accumulating multiple new channels of communications, you're going to be presented with data. Lots and lots of data. Daunting? Yes, but highly profitable when used to your advantage. In this course, we'll discuss Big Data and the various ways you can collect and arrange it. We'll also go over what it can do for your company, including improving your customers' experiences, your employees' performance, and your customer service capabilities. | Y | Y | Y | Digital Transformation For Leaders | Business Skills | BS1075 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Tech Leaders: Tech Leaders - What's Your Role? | 0:07:11 | As a tech leader, a large part of the ongoing digital transformation process will fall under your supervision. Even if it's not something you're directly overseeing, the acquisition of new technologies, the adoption of those technologies into various departments, the recommendations of technology-based processes, skills training, and so much more are all things other leaders may come to you for. Which is why it's important that we talk about your role in a digital transformation. In this program, we'll discuss what you may be doing throughout the process, including gaining commitment from your teams, researching and planning, defining roles, responsibilities, and priorities, and more. | Y | Y | Y | Digital Transformation For Tech Leaders | Business Skills | BS1076 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Tech Leaders: Making Your Infrastructure Work | 0:09:01 | As a tech leader, you're looking to modernize and adopt newer technologies through digital transformation. But your infrastructure likely has outdated hardware, software, and communications systems that don't have the flexibility and agility you need to deliver high-quality results in a cost-effective manner. In this course, we'll talk about transforming your infrastructure to keep up with evolving business demands. We'll discuss infrastructure goals, transformation technologies, data storage, and more. | Y | Y | Y | Digital Transformation For Tech Leaders | Business Skills | BS1077 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Tech Leaders: Cloud Management | 0:07:32 | Possibly the most widely-used technology in digital transformation is cloud computing, which is the on-demand availability of resources, like data storage and computing power, without direct management by the user. Your business probably already uses cloud services in some way, so you should know how it can automate business processes and improve employee efficiency. In this program, we'll discuss the vast benefits of using cloud computing and go over how to properly integrate and deploy a cloud model to take advantage of those benefits. We'll talk about the different deployment models and cloud management platforms. | Y | Y | Y | Digital Transformation For Tech Leaders | Business Skills | BS1078 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Digital Transformation | Digital Transformation for Tech Leaders: Dispersing the Data | 0:06:49 | Throughout your company's digital transformation, you'll be communicating with more and more customers, partners, vendors, and employees. With each new channel that opens up, whether it's social media, the internet of things, or a new application, you're going to be presented with lots and lots of data. In this program, we'll discuss where to go with that data, and how to enable interoperability and collaboration. We'll talk about data-centric architectures and what they allow companies to do. We'll take a look at breaking down data silos so your data isn't getting stuck, and discuss sharing your data so it gets to the right place at the right time. | Y | Y | Y | Digital Transformation For Tech Leaders | Business Skills | BS1079 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Coronavirus: COVID-19 | 0:03:03 | Coronaviruses aren't new to us. There are different types that can present with respiratory or gastrointestinal symptoms. The 2019 Novel Coronavirus was first discovered in a group of pneumonia patients who also had contact with a seafood and live animal market. Sometimes these diseases can spread from animals to humans in what the medical community calls a "spillover." We don't yet know the origin of the 2019 Novel Coronavirus, or exactly how it's transmitted, but we're quickly gathering information on transmission and symptoms, which we'll provide in this program. We'll also discuss ways to prevent infection. | Y | Y | N | Coronavirus | Business Skills | BS1080 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Coronavirus Precautions and Prevention: Common Sense Hygiene | 0:08:31 | You've heard of COVID-19, or the coronavirus, and its rapid spread around the globe. Perhaps one of the first things that came to mind was, "How do I prevent myself and my family from getting the virus?" This program compiles expert advice on how to prevent the spread of coronavirus and keep yourself and loved ones healthy. We'll talk about how the virus spreads and go over personal and environmental hygiene tips. | Y | Y | N | Coronavirus Precautions & Prevention | Business Skills | BS1081 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Coronavirus Precautions and Prevention: Coronavirus Preparedness | 0:03:25 | The emergence and spread of COVID-19, or the coronavirus, is a worldwide concern. If you're not under quarantine, there's a chance you could be at some point. So it's important to start collecting items for a coronavirus preparedness kit. This is just like any other emergency kit you might have, like one for a major earthquake in your area or getting stuck in a blizzard in your car. It's a way to be prepared ahead of time, before there's a run on supplies. So let's talk about what your kit should include. | Y | Y | N | Coronavirus Precautions & Prevention | Business Skills | BS1082 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Coronavirus Precautions and Prevention: Travel Safely | 0:05:42 | The coronavirus, COVID-19, spreads more easily the more people are grouped together, so you can imagine how busy airports, city buses, and subways pose the greatest risk of infection. The virus is capable of spreading very quickly, and has reached several thousand confirmed cases, most notably in places like Italy, Iran, South Korea, and China. The effects vary from person to person, but of course, you should take every precaution to avoid infection. With all that in mind, let's talk about travel. In this program, we'll discuss when to cancel travel plans, proper travel hygiene, and what to do if there's a quarantine. | Y | Y | N | Coronavirus Precautions & Prevention | Business Skills | BS1083 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Health and Wellness | Coronavirus Precautions and Prevention: Stay Calm, Stay Informed | 0:06:24 | There's a lot of information out there that might make you anxious about a coronavirus pandemic. But while it's important to be prepared and prevent the virus's spread as much as possible, it's also important to keep some perspective. There have been far deadlier viruses that have spread more widely throughout human history, and with the benefit of modern science and medicine, we will do much better than in the past. In this course, we'll talk through what exactly we know about the virus and any treatment options currently being developed. We'll also discuss where to find the most accurate, up-to-date information. Lastly, we'll touch on the impact of the coronavirus on the global economy. | Y | Y | N | Coronavirus Precautions & Prevention | Business Skills | BS1084 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Planning for a Pandemic: Preparing for a Pandemic | 0:04:39 | A pandemic is an epidemic of disease that has spread across a large region. They happen when new diseases emerge that are able to infect people easily and spread from person to person in an efficient and sustained way. Pandemics can affect your business in countless ways and require extensive planning and allocation of resources to reduce risks, minimize damage, and protect the health of your employees and customers. In this course, we'll take a look at how to prepare for a pandemic, including establishing company policies, creating plans for maintaining business operations, and coordinating a communications strategy. | Y | Y | N | Planning For a Pandemic | Business Skills | BS1085 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Planning for a Pandemic: Internal Communications | 0:05:17 | In the event of a pandemic, one of the most important things you'll need to manage is internal communications with your staff. They may be frightened, worried, or confused about what this event means for both their personal lives and work projects. How are they going to do their jobs? What do you expect of them? Should they come into the office or stay home? And what about your customers? Will their orders be delayed? It's up to your business to have a plan in place for internal communications during a pandemic, so you can answer all these questions for your staff and customers in a timely manner. In this course, we'll discuss how to establish a communication team and communication procedures for a pandemic. | Y | Y | N | Planning For a Pandemic | Business Skills | BS1086 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Planning for a Pandemic: External Communications | 0:06:40 | Media presence after and during a pandemic crisis is unavoidable. Reporters report, it's as simple as that. The treatment your company receives by the media and the resulting public opinion, however, is within your control. In this program, we'll go over some best practices for handling media inquiries in the event that a pandemic outbreak affects your company. We'll discuss naming a spokesperson, preparing media statements, holding press conferences, and handling interviews. We'll also cover what should be included in a media kit, how to manage social media, and general tips for communicating with the media. | Y | Y | N | Planning For a Pandemic | Business Skills | BS1087 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Planning for a Pandemic: Illness in the Office | 0:09:16 | If a pandemic breaks out in your region of the world, or in a region of the world where you have employees, it could severely impact your staff's lives and ability to work. What do you do in a situation like this? Luckily, there are some steps you can take in your office to prevent the spread of the illness in question, continue operations as much as possible, and stay in line with public health recommendations. We'll go over what preventative measures to take to avoid the spread of illness. We'll also talk about handling sick employees and recommendations for working from home. | Y | Y | N | Planning For a Pandemic | Business Skills | BS1088 | EN, ES, ZH, DE, FR, CF, PT, TH |
| Risk Management | Planning for a Pandemic: Business Continuity | 0:05:07 | Business continuity is the ability to continue to do business regardless of crises, disasters, and other disruptions. Normally these disruptions might be earthquakes, floods, or fires, but pandemics can affect your business in much the same way, even if it's not happening where you live and work. In this program, we'll discuss how to assess the potential impact of a pandemic to your business. We'll go over various disruption scenarios as well as how to create a business continuity plan. | Y | Y | N | Planning For a Pandemic | Business Skills | BS1089 | EN, ES, ZH, DE, FR, CF, PT, TH |